Google Voice

Name: Google Voice
Rating: 4.32358 (41028 reviews)

Productivity

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Google Voice

Productivity

4.3

41K ratings

Age Rating

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Google LLC

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User Reviews for Google Voice

Minor issue but over all pretty good

I use my GV as my business # that I give to my clients instead of my personal cell #. It works pretty well and for the most part I’ve been happy with the app. Recently I was having problems not being able to make calls when the wifi/mobile data was on. It kept saying my internet was unstable and I’d have to make the call using my carrier. I could do everything else (make/receive texts and receive calls), but just couldn’t make calls without it using my carrier. It was frustrating and when it would use my carrier, my GV # that my clients are used to wouldn’t be shown on caller ID, it would show some weird #. I tried shutting off and restarting my phone, turning off/on Wifi, checked to see if there was a new update, but none of that was working. I ended up having to delete/reinstall the app, and now it works as before. I like the fact that the new update now shows that the caller is coming through as GV, so I know that’s it’s a business call, it wouldn’t do that before and I wouldn’t know if it was a random caller or business. It would be nice if they added a feature where you can set a separate ring tone for the app.

Creatures3, Dec 04, 2020

Decent, but could use some work

I use Google Voice as a work number so I don’t have to give out my personal one. I love that it’s free and that I’m able to keep my work life and personal life separate. I also love that you can record as many voicemail messages as you want; when I’m out of the office, I just switch it to a different voicemail and I’m good to go. Having said that, there are a couple features I’d like to see/bugs that need fixing. I’d love to see more options for the display when someone is calling through Google Voice. As it stands, you can either have the name “Google Voice Call” scrolling on the screen without knowing who is calling, or you can “screen” the call so you know what number is calling, but you don’t know if it’s a Voice call or a normal call from your personal number until you answer and hear the “call from Google Voice” lady. Can there be a way to see that it’s a Voice call and also see who’s calling? I’d really like that feature. One of my biggest complaints is that do not disturb doesn’t seem to work. When I’m on vacation, I don’t want any work interruption whatsoever. I was visiting a childhood friend in another state and kept getting calls from clients despite do not disturb being on in the app. Texts, calls, voicemails, everything just kept popping up on my phone; it drove me nuts! Please fix this feature!

CRT1989, Jul 15, 2022

Love the service, not crazy about the latest update

**Update. App version 2.8 on iOS 11.0.3 iPhone 7 on AT&T. The app constantly crashes to the point where I have to type text messages in a different app then copy & paste into the GV app and quickly hit the send button before it crashes. It is not a matter of “if” but “how fast” would it crash...I am a total GV fan and extremely thankful for the service which I would gladly pay for. Now, considering this is a free service and a free app it seems ungrateful to criticize but my intent is to provide feedback rather than complain.Since the last update the app (on iPhone 6, iOS 10.2.1) is SLOW! It takes forever to show new messages/voicemail and when searching for a contact, it takes a few seconds for each letter! Another aspect of the update I am not crazy about is the way the dial screen works; you can either input a number on the keypad (default) or if you would like to search by name, you have to touch a keyboard icon which then takes forever to bring it up and another forever for each letter you type. Not sure why this massive slowdown but I am at a point where I am looking for an alternate app for GV

ImaGSrider, Oct 22, 2017

Updates are making use more difficult

I was really happy to see GV getting some love again with actual work being done on it... But soon into the changes I noticed the first downgrade in functionality. Before, I was able to use the dial pad to search my contacts' by name using the letters associated with the numbers AND could just search by the phone number itself, but it changed. Instead, searching by number became the default and to switch to searching by alphabet I had to tap a button that brought up the keyboard. I don't understand, the first way had the best of both worlds in one... is it because we don't associate letters with dial pad numbers as much anymore?Then this new update came out (mid-August 2018) that got rid of the alphabet search function entirely! I have to go to the contacts tab and search for my contact and go through so much more now to just call someone. I was annoyed before, but now it's very frustrating! Not having much of a problem otherwise... Please improve the dial pad contact search! Bring back the all-in-one method!

jamman9000, Aug 19, 2018

Mobile data calling is broken

Google Voice claims you can make and receive VOIP calls using WIFI and mobile data, provided you configure that you prefer this option versus using your mobile phone number. However whenever you are off WIFI and on mobile data, the app says your “Internet Connection is unstable” so it’s going to use your mobile phone number anyway as a fallback. I assure you my LTE service is excellent and I have no trouble with Zoom and Skype and WhatsApp video calls over LTE, so a voice only call on GV should be a piece of cake. By saying your “Internet Connection is unstable” Google is just making up an excuse for their app being broken. It’s actually Google’s app that is unstable. Too bad they killed making and receiving calls in Hangouts because that worked perfectly all the time.UPDATE: Lowering rating to 1 star. Google contacted me to say I should test my Internet bandwidth while on LTE. Obviously the developers didn’t read what I wrote above about other voice and videoconferencing applications working fine. They simply cannot believe they have a bug and they’re going to blame it on something else. What hubris! And by the way I see similar replies to other poor reviews of this App. Google, Ookla Speedtest shows 11 Mbps down and 3 Mbps up under the worst of circumstances. If that isn’t enough for a phone call, I don’t know what is.

JustGiveMeWorkingApps, Sep 17, 2020

Crashes regularly, many bugs

I have been using this app for 1.5 years because I love the concept of a free way to text message and receive calls, but the app itself is the worst app on my phone. It crashes several times a week. When replying from the lock screen, it often does not actually send the message but doesn’t let you know it failed. I cannot send or receive video messages. A new message notification may pop up, but then when opening the app it may be super delayed in appearing. I regularly click on one text message and it opens a different one. 90% of the time if someone calls me, we can’t hear each other and I have to hang up and call them through a different app. I have to forward my calls instead, which works well. I have to use Google Hangouts to make free calls, because using the app either doesn’t work or uses my cell line that costs money. There are a couple of pictures I tried to send once and failed, but the app still shows them as pending months later and there is no way to delete them without deleting the whole conversation...so I have to scroll through them every time to see the latest message. Google obviously does not care to invest hardly any money or time in improving Google Voice. If I knew of a reputable and more reliable free phone and text service, I would use it instead.

LostInSicilia, May 05, 2018

Love it. Excellent for Legally Recording too!

I have had this Google phone number attached to my regular number for quite some time. I downloaded the app to my iPhone and was exceedingly surprised at how user-friendly and convenient it is to have a second number that is really attached to my main number. And I do not have to download "sketchy" apps that want to download my contacts to their server and all the other things that are so questionable these days. The part I do really love and have used, is that when people call my Google number, I can press the number four on the keypad, and it plays a legal recording telling both parties that the call is being recorded. If they continue, that is their legal acknowledgment and then Google sends you that entire recording to keep or archive on their trusted servers for as long as needed. Overall, I really cannot say enough about the Google number feature. And the app that I am reviewing here, is just an added bonus that deserves 10 stars in my opinion.

manDown1130, Sep 18, 2017

Good flexible calling app

Lots of stuff to like here. I really like having a second number I can give out instead of my personal cell number. Excellent call quality if you have a solid data connection. I can use my Google Voice account on multiple devices and my laptop browser. I don’t travel much, but when in Europe I can call back to any US number for free if I can find WiFi, plus some of the lowest rates I’ve seen to international numbers. Unlike Skype or WhatsApp, this uses a regular phone number, so the other party doesn’t need some specific app, just a phone. Supports multiple accounts so I can seamlessly use both a personal number and a work GSuite number on the same device. I can transfer calls between my devices; start a call on my laptop, then transfer to my phone. This is really a wonderful platform and I’m happy to see google giving it more attention lately. I’ve been using google voice for years and it keeps getting better. Thanks!

Noeldude, Jul 26, 2020

Concept great but some big issues

They really need more options on the notifications, I want sound on calls but not for texts etc. That is a hugeee issue, I do not need a beep every time I get a text. As well customized notifications for each contact would be huge, the ability to mute someone but not block them etc. Also it would be amazing if we could pay to have mutiple numbers, and that we could have multiple GV numbers that go to my cell. I’d hand out one GV number for personal reasons, and another for work reasons and then I’d be able to filter them automatically. I’d pay for that time saver! Rather than to have to customize options on how contacts calls are sorted. And then if you need to you can filter them additionally on top of that. Instead of a pyramid filter think of it as triangle on top of a triangle filter haha. Also a watch app would be amazing. I usually leave my phone behind and it would be great to hear voicemails from my watch. Thanks for your hard work!

Reggae Ball, Sep 19, 2020

Google Ruined It !! Now It's Back !!

The latest version has some nice improvements but added some other issues. I like the ability to send photos and use emojis. I don’t like that it no longer recalls and suggests the numbers that you have sent texts to. Because I don’t link my iPhone contacts to it, If I delete a text string I now have to look up the number to start a new one. It should suggest numbers that have been used even if the archives are deleted and allow us to delete a suggestion we no longer need. The opposite is true for phone calls. It not only archives the phone numbers of calls you make but there is no way I have found to remove them from the archive. If these two issues were resolved I would rate it 5 stars. I'm updating my previous negative review to a positive 5 stars. Defects have been corrected and it is easier and more reliable to use. I especially like the ability to easily and permanently delete conversation and call history. Thank you Google !!Totally non functional for texts. Used the prior version all the time now there is no way to send a txt because the ">" that used to be there to send is missing. Also, after you enter the destination number you cannot get back to the message without starting over. This is a total train wreck. (Using iPhone 6s with latest iOS update).

The Cazman, Sep 29, 2018

Description

Google Voice gives you a phone number for calling, text messaging, and voicemail. It works on smartphones and computers, and syncs across your devices so you can use the app in the office, at home, or on the go. NOTE: Google Voice only works for personal Google Accounts in the US and Google Workspace accounts in select markets.

Text messaging is not supported in all markets. You’re in control Get spam filtered automatically and block numbers you don’t want to hear from. Manage your time with personalized settings for forwarding calls, text messages, and voicemail. Backed up and searchable Calls, text messages, and voicemails are stored and backed up to make it easy for you to search your history. Manage messages across devices Send and receive individual and group SMS messages from all your devices Your voicemail, transcribed Google Voice provides advanced voicemail transcriptions that you can read in the app and/or have sent to your email. Save on international calling Make international calls at competitive rates without paying extra for international minutes with your mobile carrier Keep in mind: • Google Voice is currently only available in the US. Google Voice for Google Workspace users is available in select countries. Check with your administrator for access. • Calls made using Google Voice for iPhone can be placed through a Google Voice access number. All access number based calls use the standard minutes from your cell phone plan and may incur costs (e.g. when traveling internationally).