Divvy Bikes

Name: Divvy Bikes
Rating: 2.68694 (444 reviews)

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Divvy Bikes

Navigation

2.7

444 ratings

Age Rating

Seller

Lyft Bikes and Scooters, LLC

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User Reviews for Divvy Bikes

Poor design. Customer service lies.

I had the need to use a bike in chicago last weekend. Somehow ended up getting charged for three rides. App history shows one ride that went over 30 min. So, a second ride charge was warranted. When I questioned the third ride, customer service said they would graciously refund the third charge as a “one time courtesy”. While I appreciated that, I pressed the rep as to what the third charge was for. She then told me it appeared I had 3 bikes out at the same time. Pretty hard to do (or even corroborate given my account history that shows a single ride) with one person riding. She either lied or their back-end data is in accurate. I’m giving the app a 2star rating as I’ve yet to find a way to see purchase history, credits purchased, or credits available for future use. Suggest using app for nothing more than locating stations with bike availability - use the pay kiosks with a card when ready to purchase.

________David__________, May 30, 2019

Mostly good app

The app is pretty good but for 2 complaints:- if a bike is “dead” (red light on) it still appears to count as available. So you might walk to a station that has 4 bikes only to find that all 4 of them are unusable - at one point my account was suspended simply because of an expired credit card and I wasn’t able to do anything through the app to fix it. Not to mention I received no email warning that my account was about to be suspended

a_m_s_c_c, Dec 27, 2018

Recent update locked me out

Divvy updated their backend *again* and had to recover my account a second time. This time it could not find my account and never send the verification email. Divvy has been going downhill every since Lyft started operating the service; it’s clear they want to kneecap the service to get more people to use their ride hailing productLyft also disabled third party access from apps like Transit, even though their contract with the city specifically states they must act in “good faith” with third party developers. Look up the history on this; they did the same thing to CitiBike in New York. Lyft is a scum company that has no interest in improving bike travel in the city. They only care about profits and keeping users within their walled garden Lyft app

aherstein, Sep 16, 2020

Faulty docks punish users? How is that okay?

I biked with my girlfriend for 10 minutes. I docked the bike with her, but hers flashed red once after we locked it in, but because it was locked in the dock, we assumed that there was no issue with the bike. A day later I got a 100 dollar charge for the ride. Additionally, if the faulty dock had been broken into, and the bike had been stolen, that’s another 250 dollars out of my pocket. Customer service was also awful and didn’t respond frequently when I was trying to figure this issue out with them. I was forced to drive all the way back to Grant Park to take a picture of the bike and the faulty dock. Just a waste of time and money for 10 minutes of biking. Not worth the risk considering I see faulty docks pretty often around chicago and there’s no indicator for out of order docks before docking the bike.

anloyo18202, Sep 13, 2023

Lyft + Divvy made both apps useless

After Lyft and divvy integrated I was u able to use either apps. It is now June and I have been trying to resolve this issue since APRIL!!! Customer service has been completely useless in resolving this issue: the first point of contact is unable to resolve it and has to escalate it to their supervisor (who only they can contact via email). After calling numerous times EACH supervisor has responded with the same copy and paste response (although I specifically asked the first point of contact to note that it’s not the case—- which obviously means they don’t read all of the notes written). As much as I loved using divvy — my relationship with the company will now have to end due to their incompetent customer service.

ByeDivvy, Jun 25, 2020

Use any other mode of transportation

Absolutely horrible if you want to rely on it as a form of transportation. If you want to take random rides for fun, I guess it’s fine. Their bikes are insanely heavy and hard to maneuver. The seats are impossible to adjust. The baskets they have are completely useless so you better not have anything that you need to bring with you. The e bikes are kind of good but same basket issue and you can never find them or their batteries are dead. And then there’s the issue of the docks. It’s feast or famine. They either have completely full docks so you can’t lock up the bike you have or there’s no bikes available. I tried using it as my commute to work but the complete lack of dependability on their end meant I was either going to be late or I had to use different transport. And then it’s only financially feasible if you pay for the year which if you only use it occasionally is not worth it. I don’t understand. I’ve used bike shares in other cities and they are leaps and bounds better than divvy. The bikes actually work, they have decent baskets so if you have a bag to tote it’s not a problem, you can actually find the bikes and there’s plenty of docks. Also, be wary of the e bikes because I had a $15 ride recently that was only 5 miles because I happened to be in a higher COL area. Save your money and buy yourself a bike that actually works, take the el, walk, drive. Don’t use divvy.

consumer with a conscience, Jul 10, 2021

Ultra condescending customer service

I downloaded the app and went to set it up with my info. Apparently you cannot do this. I called to say that when I tried to set up the account it seemed like I could only do it if I signed up for a year. I said I did not want that I just wanted to be able to occasionally use a bike. She said I cannot sign up on line or on the app then. I asked why it says the best way purchase a ride is through the app if you can only use the app if you are signed up with an annual membership. I said I think I am missing something because an annual membership we make purchasing a single ride unnecessary. I was really trying to understand what I was missing. I left the phone call still confused, and blown away by how condescending the woman I spoke to was. I am still not sure what the purpose of this app is.

djp270, Sep 09, 2018

Update fail

So, divvy apparently is lyft now. And apparently the geniuses behind this world class company (*not*) from the bowels of Silicon Valley forgot about the simple issue of account integration... because how could anyone have had a divvy account and a lyft account with different email addresses and contact info?!? What a wild world we live in!? So, now it’s impossible to sign into this app...Please fix it, like yesterday. Not sure if you found these developers from Trump’s COVID response team or what, but the continued failure of Americans to rise to challenges (or a simple app upgrade) is incredibly disappointing.

Eek 134, Apr 01, 2020

Want to use but…

I live in Chicago, where Divvy has the city’s contract for bike (etc) rental - they’re everywhere. I’d love to use them, but I won’t. Why? They have a perfectly viable business renting bikes, e-bikes, and scooters. Unfortunately, they also seem to want to be in the data mining business: the app collects an enormous amount of your data (it even says so in the App Store listing), and requires you to give them your phone number just to create an account, which is data mining 101 (the phone# let’s data brokers connect that data to other data on you, like your dining habits, or insurance, or employment, or banking, etc.). It’s a scooter rental. Let me just rent a scooter and pay you money for it, and that’s a perfectly fine business model without breaching my privacy. That’s what keeps me from using their service, which is a shame.

FM_M, Apr 22, 2023

bikes are a scam

i’ve gone and walked to three different stations to just get a classic bike. there were multiple at each station but no matter what the bikes were “unavailable”. with no reason or ANYTHING. every single station wouldn’t allow me to get a classic bike. but of course, all the more expensive electric bikes are available. there’s no good way to contact customer service and im starting to think the classic bikes are unavailable because they’re trying to get people to use the electric bikes which would thus give divvy more money. upsetting that i’ve walked like thirty minutes to find a CLASSIC BIKE and was unsuccessful. definitely don’t think i’ll try divvy again after this happening for the millionth time.

Jddisnucpssidudjf, Sep 01, 2022

Description

The official app for Divvy, Chicago’s bike share system. Divvy consists of a fleet of specially designed, sturdy and durable bikes that are locked into a network of docking stations throughout the city. Our bikes can be unlocked from one station and returned to any other station in the system, making them ideal for one-way trips.

Bikeshare is a greener, healthier way to get around — whether you’re commuting, running errands, meeting friends, or exploring in a new city. The Divvy App gives you access to thousands of bikes in your area — unlock and pay directly from the app and get going. The Divvy App also shows upcoming public transit departures, including CTA ‘L’ train lines, local & express buses, shuttle buses, the Jeffery Jump Bus, Metra trains, PACE buses and the South Shore Line train. Within the app, you can purchase the following Divvy passes: Single Ride Access pass Membership Happy riding!