South Shore
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User Reviews for South Shore
CAN I UNDO AN UPDATE
I can not describe how disgusted I am with this update— they advertised more efficient use and this has resulted in the exact opposite. I understand a need to modernize, but as far as user friendliness, they’ve taken giant leaps back. I hate how the schedules aren’t as readily available to see and when you do finally access it, it’s just a screen shot of the chart on line that is terribly confusing to read, especially when you’re on the go. I have half a mind to delete the app and go back to a paper timetable and cash. no longer worth the space on my phone.
Works!
I tried purchasing and presenting a ticket in-app and it worked fine. I like the train tracker feature; I just wish it would show next to the train icon in which way it is moving, and when you tap on it, whether it is moving westbound or eastbound. You can tell by looking at the stops list but not at a glance.
Needs better biking info
I went from Chicago to Indiana dunes for the first time. At 5PM, I went to Beverly shores to hop on the train to turn back to the city, only for the train conductor to tell me that they don't allow bikes to be onboarded at that station. I wish that the app would inform me of that so I could plan to bike to Dune Park instead.There are also trains that do not take bikes. I was at Dune Park at 7pm and the train conductor told me that this was not a ride that takes bikes and I'd have to wait till 10pm. I wish that the app would have a simple logo like "⛔️🚴♀️" for example.Great and simple app tho. Booking and confirmation was simple and does the job well.
Perfect
I don't normally take the time to review apps but they rly did a nice job w this one. It never crashes. The servers are always online. And best of all its free to use. The only thing that i dont like and its not rly a big deal (which is why im still giving 5 stars) is that the actual aesthetic design of the app is very plain and very boring. It looks like an app from my first gen ipod. But when you go to activate the ticket, tight when i push the button that says 1 adult. The design is suddenly gorgeous. Like wth why is it only so good in that one specific spot lol
Great app, even better service
I was planning a trip to chicago with my girlfriend for a concert, and was thinking of taking the train. We bought tickets without realizing that the last train back home is before the concert ends. This was a problem, so we ended up driving. A few days later i called their service to request a refund and with no issues or problems, got the refund. It took literally one day for the refund to go back into my bank, when most others would take “5-7 business days.” Now as the app, its great to use. It lays it out easily so theres no confusion or uncertainty. I highly recommend downloading this app if you’re thinking of taking the train or if you already do.
Train schedule
The train is very convenient for me I write it four times a day the only problem I have is most of the time I don’t make the 710 train because of work are usually missed it by about 25 minutes so then I have to wait until the 910 train I wish they would add one train 810 this way I wouldn’t have to wait almost 2 hours for the train but other than that it’s great I purchased a one-month pass every month employees are friendly and professional very seldom the train is late this is why I prefer taking the train over driving I know I will be there at a certain time thank you collise rodriguez
Somewhat Improved
The latest version of the app has some really nice new features and a nice clean look. However somethings have actually been made worse. Such as the schedules. Now it is very difficult to read them because it’s a lot smaller than it was before. The old schedule listing was much easier to select and view. The text for the schedule now is probably about 80% smaller than what it was previously. It would be nice if you could incorporate the look and feel of the old schedule from the previous version into this new version of the application.
More trains
For the most part South Shore has been doing well. Cars are clean. Their on time rate has improved. However, their schedule needs improvement. When I ask people from the area how they commute, the biggest setback against South Shore is their schedule. Between 7:30 AM and nine they could use some improvement and between 5 PM and 7 PM they could use more i cars Yesterday i had to stand all the way to Chicago along with many others
Update killed its previous great design
The update ruined this app. The schedule is now buried two layers deep, and they’ve taken away the ability to reverse your route with a single click. The schedule that it generates is in tiny type and can’t be zoomed. You can’t even easily click to buy a ticket from the schedule you’ve generated like you you could in the prior app. Instead, you have to back out and put in your origin and destination a second time. Sorry for the bad review, but this update is TERRIBLE. Poor app design!
Lack of communication
The south shore is shut down for what I’m guessing is probably weather related circumstances... but it would be great if you sent notifications to your app users when this happens. Just wasted two hours commuting only to find the station was closed, and now I’m scrambling to find other means of transportation. Annoying. Also, why do the tickets bought through the app only last one hour? Sometimes the attendants don’t check your ticket until you’re almost at your destination. That leaves little room for error. Could be improved.
Description
The South Shore Line's mobile ticketing solution allows customers to get schedule information, purchase tickets and use their smartphone as an active ticket. Tickets can be purchased from anywhere at any time and activated just prior to boarding the train. It makes traveling on the South Shore easy and convenient.
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