Curb - Request & Pay for Taxis

Name: Curb - Request & Pay for Taxis
Rating: 4.80331 (56317 reviews)

Travel

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Curb - Request & Pay for Taxis

Travel

4.8

56.3K ratings

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Curb Mobility, LLC

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User Reviews for Curb - Request & Pay for Taxis

Different destinations

Used app to book an early pickup from LaGuardia. Driver spoke limited English. He took me to a destination that was about a mile or so away from airport. He said that was what destination was and I said no it’s airport. His English was weak so we had small communication issue but he took me to airport and problem was fixed. Not sure why his end showed different destination. I would recommend that customers submit final destination in “ driver notes” section. I put my phone number and pickup location there (but not destination) and he did call when he was at hotel and I appreciated that. I would definitely use app again but suggest that customers put pickup area ( hotel in my case), your phone number, and final destination just to double verify. If you have a driver with limited English as I did it may save you a miscommunication problem on pick ups and drop offs.

Bob601 G., Sep 30, 2020

Never Again

I was trying to go back to using a taxi instead of Uber or Lyft and my first experience was extremely off - putting and unpleasant.My ride arrived , I confirmed it was my driver, and suddenly as I got in the car, the driver seemed to have disconnected the ride from the app. So, there goes my ride fare estimate, my $5 credit I was planning to use, and now I needed to re-tell him where I was going. Well , we were heading to the destination, his driving sucked and I had to use a panic attack app to breathe properly since so many things were making me uncomfortable at this point. I kept checking the app to see if my ride was being tracked, NOPE. I watched the meter amount go up and up. He asked again where I was going and proceeded to take a turn in the wrong direction where we ended up unnecessarily in heavy traffic. I was so stressed out, I had to call the office where I had the appointment to tell them I’d be late, and I kept saying I’ll get out and walk. He disagreed that we were going the wrong way but we definitely were. Nearly in tears, I arrive at my appointment and the only silver lining is that the charges did not appear on my account since the driver disconnected the ride. He also told me I couldn’t have walked because it’s not good for me. That made no sense. Never again. As they say the road to hell is paved with good intentions.

Doom Owl, May 23, 2019

Slow always slow

I’ve been using Curb for a few years now, since before I went to college, and every time it gives me an estimate for when the taxi will get to me it’s almost always a third of how long it’ll actually take. Some drivers can be in a rush for you to get in the car but not in a rush for them to get you anywhere. I had one specifically who called me four times, once when he was on his way, once to ask what side of the street he should park on (he parked on the wrong side anyway?), once when he thought he was 2 minutes away (it was still more like 6), and once when he was there. I was already down but since I was on the other side of the street I told him I was walking over. As I was crossing the street I saw him let a family in his car and drive off! This is a common occurrence and the only saving grace is that as long as the driver cancels your ride another one will automatically be found for you. However, that feature is only all that useful in Manhattan, in Brooklyn where I’m from it can take quite a long time for a car to be found, especially at night.

Doorbellqueen, Jun 02, 2022

A good service but one Problem...

The Curb app is easy to use. If you’re in Manhattan, there are many taxis to be had but not as easy to find in the outer boroughs. The one problem I have had both times I have used Curb as an Access-A-Ride (MTA Para-Transit) Customer is this: the first time I ordered a taxi, the driver tried to gouge me an extra $10 dollars because I am in a wheelchair. The taxi is an Accessible Taxi!! I had to call access-a-ride and have a supervisor tell the driver that the fee for Access-a-ride customers is $2.75 Period and that overcharging is Illegal. The second ride I took, the driver pressured me for a tip. Access-ride customers are not supposed to tip. Someone needs to tell drivers driving for access-a-ride that the fee for all rides is $2.75 and that gouging customers is illegal. Of course, they already Know this because they are trained for the program. I don’t want to have to haggle over an Access-A-Ride fee every time I use the service.

Garbyeller, Feb 15, 2018

Could be a competitor to Uber — but needs work...

As I’m sure many people have been experiencing, Uber and Lyft ride fares are through the roof! What used to be a $10 or less ride is now at least double that. I downloaded Curb hopeful that it might offer more reasonable ride fares.I live in Chicago and tried to request a ride on a Saturday night for my boyfriend and I. We were going about a mile and a half back home — walkable, but we definitely would have preferred a ride given it was 11pm. I tried requesting a Curb ride and it wouldn’t confirm after a couple minutes so I canceled. I tried again, no confirmation again, canceled again. Frustrated, we walked home instead of paying the $30 Uber. I then received an automated phone call about 30 minutes later from Curb telling me there were no drivers (which I had gleaned after canceling twice).I tried emailing Curb about my poor experience and didn’t receive any response. Curb, you can have very competitive prices, but don’t offer a driving service if you don’t have drivers available. I live in a major city and was requesting a ride on a Saturday night when there should be lots of drivers available.

gwen342, May 17, 2021

Stole My Money

I had been using Curb for a while in NYC, felt it was convenient outside of the fact that it hits your account for $20 every time you use it (then credits it back usually within a day). But then one day last month I attempted to use it and the app wouldn’t load by the time the trip was over, so I paid with cash. Then I got a receipt for someone else’s $50 cab ride!!! Made perfect sense what had happened, since the pickup point was steps from where I’d been dropped off...the app had loaded in time to pay for the next ride in that cab. This is a tech error that should not be allowed. But to make matters worse, the Curb service person who contacted me after I disputed the charge with my bank (I wasn’t about to argue with someone there BEFORE retrieving my stolen money) was skeptical about the story and asked if I was certain I hadn’t taken that trip. And my account was suspended, as if I wanted to use that crappy service again. So, in summary, flawed tech could take your money and you’ll have to deal with rude customer care people if you want it back. Just Apple Pay.

Jen VW, Oct 17, 2017

Great app, RUDE drivers

The app works great and I’m so happy to have the opportunity to support taxi drivers overall. However, I’ve now had several experiences with drivers that went the wrong way or got lost and rudely blamed me for it even though I had entered my destination correctly. Overall the drivers are angry and rude. Last week I had a driver ask me when my baby was due pointed to my belly (for context I am a 30 year old woman who weighs 125 pounds…the driver was clearly making a very unwelcome comment about the form fitting dress I was wearing) Today I was late due to a driver cancelling my ride as I was walking up to the cab because he saw that a gentleman next to me was headed to the airport and he could make more money off of that ride. When I pointed out that I had already booked the taxi and was there first he responded quite rudely and refused to drive me, even though the gentleman going to the airport also said I should have the taxi because I was there first. It’s nice to have immediate access to a cab by using this service but it always seems to come at the price of having to deal with awful interactions with drivers.

JessNicoleThig, Dec 07, 2021

Uuggghhhhh

So I have used this app twice. Neither time did it accurately locate me. The first time, the app told me my driver was 8 minutes away. Then it froze. I called my driver (not 8 minutes later) to tell him that the app had incorrectly located me, and he told me he had already arrived. I had hit “cancel” while the app was frozen not realizing that it would cancel the ride, particularly without any kind of “are you sure you want to cancel?” warning. Then I figured, well I’m standing right next to the taxi. If I request the ride again, it will pair me with this driver. Nope. It kept giving me people 5, 8, etc. minutes away. WHY?! Then the app disabled my account because I canceled those rides (seconds after requesting them). My partner then paired his to the taxi, but I was trying to use a promo, which, it turns out, is not allowed with the pair function. The only way to re-enable the account is to send an email (no number to call). And they only work business hours. So no way to fix it. I’d like to see yellow cabs have a good app, but this is definitely nowhere near an app like Lyft or Uber.

LindsayLu2, Jun 08, 2020

Great but ultimately unsafe

I’ve been loving this app compared to Uber lately as the rates are so much more reasonable and don’t seem to fluctuate near as much as they do on other apps. However, I recently had a bad experience with a driver who was acting inappropriately toward me. He kept asking me on a date despite my repeated rejections and then was asking invasive questions about what time my boyfriend and I leave and come home from work. It was beyond unsettling. When reported to Curb, I was informed that the drivers are not affiliated with, employed or controlled by Curb and that I should contact another entity. That’s all fine and well and I’ll do what’s needed but I’m absolutely thinking twice now about taking Curb rides alone. I know this can happen while getting into any car you’re unfamiliar with, but the fact that Curb can’t hold the drivers responsible for their actions just doesn’t seem safe to me and won’t be worth the risk for me personally. The message from support was sloppily written and there really wasn’t any support provided. Would rather pay more for quality from Uber.

mkoggg, Sep 10, 2021

NY and Brooklyn user

I have had no issues with Pair and Pay since I’ve been using it. I love that I don’t have to fumble for cash or signatures while all the impatient drivers behind us leans on their horns. My biggest gripe is setting up a new pickup. GPS always suggests a pick up at the neighboring building and often fights me as I try to correct it to my location. Then despite the fact that I have driven to the SAME location 6 times a day for the past two weeks, it never remembers. It offers a few random locations that I’ve never been to before and tries to guess addresses in neighboring STATES. I have to type out the entire address with city before it suggests the closest option. Sure, first world problems, but I’ve been rushing out to the hospital after a family emergency and I could do without the added stress. Lastly, I wish the customer complaint response was faster but that’s more TLC and less Curb. Out of nearly two dozen identical trips, one driver decided to charge an extra $3. Not a big deal but I still haven’t received a follow up.

The god Retrograde, Dec 05, 2017

Description

Curb is the #1 Taxi App in the US that connects you to over 50,000 taxis with the tap of a button. Easily request and contactlessly pay for rides in 65 U.S. cities, including New York City, Boston, Philadelphia, Chicago, Los Angeles, San Francisco, Las Vegas, Miami and Washington, DC. ***NEW FEATURE - Upfront Pricing*** With Upfront Pricing, the price you see is the price you pay.

No need to watch the traditional meter to see how much a trip will cost. (Available in NYC, Boston, Philadelphia, Chicago, Miami and Las Vegas).* - See the price for a trip before you book - Quickly compare trip prices to other apps - Price includes all tolls and fees in a single price --Curb App Benefits-- ->Convenient Curb connects to more than 100,000 drivers in nearly every major metro area in the US. Request your ride in seconds and watch your taxi driver arrive in minutes. ->Fast Simply hail a taxi, get in and tap “Pair & Pay” (Available in NYC, Boston, Philadelphia, Chicago, Miami and Las Vegas). No need to take out your wallet to pay with cash or a credit card. When you arrive at your destination, quickly get out and go! The fastest way to contactlessly pay for your ride. ->Safe Curb works only with professional taxi drivers. Every time you ride with Curb you’ll ride with a fully licensed, insured driver. No exceptions. 3 Ways to use Curb today Ride Now: Request a taxi for immediate pickup and watch it arrive Ride Later: Schedule a taxi for pickup up to 24 hours in advance Pair & Pay: Contactlessly Pay for street hailed rides or airport line pickups ---Earn Free Curb Rides!--- Just share your personal referral code by clicking the menu button in the Curb app and easily earn credits for rides (applicable on Curb booked trips only)! Questions? Send your questions, feedback or suggestions to [email protected] *Upfront fares are automatically calculated for your trip based on time and distance. The Upfront Fare includes an estimate of tolls and applicable government-mandated taxes/surcharges based on the estimated route. Any tip amount is applied at the end of the ride and is not included in the Upfront Fare. The fare may be adjusted at the end of the trip for actual taxes/surcharges, tolls and tip incurred