SpotHero: #1 Rated Parking App

Name: SpotHero: #1 Rated Parking App
Rating: 4.81142 (139459 reviews)

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SpotHero: #1 Rated Parking App

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4.8

139.5K ratings

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SpotHero, Inc.

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User Reviews for SpotHero: #1 Rated Parking App

Terrible app

So the only reason I am giving the app 2 star is because I dont have any other alternative at the moment. I have always had some or the other kind of issue while using this app. Most recently, I was stuck in a snow storm and could not go to take my car out when my reservation was ending, hence I wanted to extend it. I n the app there is a button to extend, for this particular garage, but when I tried doing it, it through an error. I called customer service and they told me this garage doesnt accept extentions. Why do you have the extend option for this garage if it doesnt accept it. This is basic app design. Now either I go in a snow storm and take the car out, or pay the garage extra fee, which btw spothero customer servic has no idea how much it would be. I mean you are working in collaboration with the garage companies and dont have such basic data. Thats terrible. The whole reason why I am taking so much time to write this review is because I am so so frustrated, and I hope someone from the customer service team will read this and realize how bad of a job this app is doing.

adityagi, Feb 18, 2022

Great tool but should allow rating parking spots

It’s a great tool and saved me a lot of money in NY city. However, my first experience was horrible. On a beautiful day I booked my spot through the app. then an hour or so later pulled into the garage. Garage manager bluntly told me that they do not honor reservations because they can charge more to people who pull in without a reservation and because it’s a beautiful day they won’t have an issue selling out that day. And I should discuss for a refund with spot hero. Or I could pay the difference. It was a shocker. Didn’t know what to do. I depended on the app and it failed me at first use... It wasn’t really the app failing me in reality, which is why I continued to use it, but it was the parking garage management. But app doesn’t have any way to provide me any feedback or warning about places like that, so it’s partially responsible. Then I started checking the garages on google for reviews, before booking on the app. Yes, it’s painful but gives “some” peace of mind. A review option within the app would be greatly greatly useful. Lack of parking space feedback function is what’s taking one star away from my review.

bbaydu, Apr 16, 2019

The System was broken at the garage so I had to pay out of pocket and never got refunded.

I parked in a garage I had parked at a few times before using SpotHero, but this time when I went to leave the meter was broken and wouldn’t scan. I tried calling customer service and was on hold for 30 minutes with no answer tried three more times with no luck and needed to leave so I figured I’d photograph everything and get refunded. Paid the $25 for lost ticket and submitted my claim to SpotHero. I get passed around between representatives for months trying to explain the situation and starting over and over with no luck. They credit me $15 and I say no I don’t want credit I don’t use this app more than once a year and they say ok cool we will refund you. Instead I get another new person who says you’ve been credited and I explained yet again no please I don’t want credit. At this point I knew I was never getting my $25 back again and figured this is some weird thing they do. Even though it says if a problem is with their machines you get refunded the cost. Overall the customer service was appalling, the system they use is bugged, and you will never get refund if you have to pay out of your own pocket.

Dang disks, Aug 29, 2021

They work with tow company’s to rip you off in the kindest way

I have been using spot hero for years and it seems I keep running into the same issues over and over again. I will select the time closest to when I arrive ex9:55 am I get to the parking lot I book for 10 am and Leave my car by 10. I select the correct time and exit time. I place book and double check. Still is correct. I check again after finding out my car was towed it moved my reservation to noon, the tow company acknowledge that is was an issues that happens to their towed cars a lot. I got lucky a few times as I knew the lot manager and they were kind enough to either call or let me know instead of towing. This issues has happened over and over again multiple times, each time no resolution , just “we will look at the tech side” it’s beyond frustrating and has cost me more money than I’ve saved in my time with this app from paying the fees at garages for “incorrect parking time” yet the app shows proper time at time of booking and payment only later to show a different time. This app has cost me money, caused me to be stuck in a garage trying to figure out why the parking ticket I used to get in won’t work on the way out, having to pay a lot attendant for the same reasons. I’d recommend using the meters as this app does not save time and money

dominick samuel, May 10, 2022

Best way to Park in the big city

I'm in NYC this is THE BEST!!! I hate apps and websites the take forever to setup. This was smooth and easy. Worked first try. I've used it close to 10 times now and trust it enough to pay in advance. It's great! I get better prices to park for 8-12 hours anywhere in NYC. I can see an outside picture of the parking lot and decide if I want to park my car there. If I do, I pay, and have a reservation so I have a spot when I get there. The biggest problem with NYC parking is getting there ontime. The 'Early bird special' if you miss that your screwed. And most garages end that at 9-10am. This app solved that problem for me. I can get there whenever I want and am still paying $10-30 less each time.Update: you have to read the restrictions of the parking garage on the app. I’ve had a garage charge me the difference between the $21 I paid through this app to their regular price $65, because I came in AFTER their early bird special! Tricky and greedy. So here we have a great idea, AND it works!!!

ee444, Jul 10, 2018

Terrible Service and App

Visiting Chicago and wanted to go to Shedd Aquarium, but we were worried about Parking downtown. I searched for parking online and came across SpotHero. I was super excited and paid $17 for 6 hours of parking in a garage about a mile from the aquarium. We get there, and there are 0 spots available, not only are there no spots available, but the garage is so overbooked that there are 7 other cars who also booked on SpotHero looking for spots. Keep in mind this is a very small garage. So we all get boxed in at the end/top of the garage and cars are having to reverse down to try and turn around. When we finally got to the bottom we had to wait 10 minutes to get out as the gate wouldn’t open without a ticket and there wasn’t an attendant answering the phone. Now all of that isn’t the end of the world. I assumed that if I messaged SpotHero they would refund my card and no harm no foul. I was wrong. I messaged them immediately, they have since sent me several advertisement emails telling me how SpotHero “has my back”, but have yet to actually respond to my open ticket(it’s been a week). I filed a dispute with my credit card to have the charge removed. I will never use this app again and hope this review will help others avoid the same pitfall.

Emilyb1222229, Oct 18, 2018

Customer service is a joke to them

While enjoying a weekend in downtown Chicago we reserved a spot that ended up not even being available, so my boyfriend ended up finding another and was told that he would receive a full refund credit to his account and thought it was resolved. A few nights ago we went to use that credit toward another spot downtown and couldn't find it anywhere so he called customer service and was told that the refund had gone onto the original card that was used. Running late to where we were going we got off the phone with the representative figuring again that it was resolved, but when he checked his bank account the next day to make sure it was in fact back on the card it was not. He's now been dealing with customer service the last week and a half to resolve a very seemingly simple issue that should have been fixed over a month ago. Reading other reviews I can see that this has been an issue for a lot of people and hopefully something spot hero can work out. All I have to say is use this app as a last resort if you don't like dealing with disorganized customer service.

Emm0493, Jan 12, 2021

Used their spot, got a ticket, they ignored me

We reserved 2 spots with SpotHero like we have many times before. Got to the lot, parked and when we came back we had tickets on our vehicles. I emailed customer support and told them what happened. They asked me to provide a copy of the tickets and I did. I the. Received an email saying the tickets had been resolved and there was no issue. About 3 months later we get noticed from and attorney that we need to pay the fines from the tickets that were “taken care of”. I reached out to customer support again and was told that shouldn’t have happened, that my case had been escalated to a manager who would be in contact shortly and was asked to forward all of the information from the attorney. I forwarded everything and awaited a response or contact from the manager. That was the last communication I received from SpotHero. I sent several follow up emails and none of them were ever answered. I never received a phone call from the manager, and ended up paying over $120 in fines and fees for the tickets that SpotHero was supposed to have taken care of. They completely blew me off and had no interest or intention on helping me. Beware that even if you park in the right spot and the operators make a mistake and ticket you, you’re not going to be helped in any way.

Gbean32, Sep 30, 2019

Awesome App and Customer Service

I cannot say enough good things about Spot Hero. Not only is the app easy to use, it takes the worry of the cost and accessibility of parking away. It makes the process so much smoother and more pleasant. I live outside NYC and have used it many times there but I have used it in other cities as well. Recently, the garage I had arranged for was inaccessible due to street closures. I was late for work and didn’t have time to call Spot Hero to make other arrangements so I just pulled into another garage and paid almost 3 times as much. I knew that if I called Spot Hero I would get my original payment refunded. When I finally had a chance to call, they refunded my original payment and when I provided a receipt, gave me a credit for the additional cost of the parking garage that I wound up using. Hard to find such good customer service these days and it has made me a loyal customer who will recommend them to anyone who will listen.

kjtvtraveler, Jul 10, 2018

Big time scam

I just wrote a lengthy review and it doesn't seem to have posted. Basically, I should have sorted by "most critical"'reviews before choosing to use it. My experience mirrors so many others. Lots do not honor your "reservation", in fact there IS NO reservation, I was told. Actually, I was yelled at, both in drop off and pick up—the attendant was furiously ranting that SpotHero and any other app mean squat and that they to not reserve. They if they're full, they're full. Also, I was seriously overcharged my SpotHero, who claims to give half off. The garages listed prices were much less than I paid via SpotHero and SpotHero charged me the night before, when it booked the fake reservation for me. They charged me for the full price, even though I ended up being done in half the time. There is no way to adjust got real time parking lot use. They charge you for your estimated time there. But I'm sure they would have a way to adjust up if you stayed longer. In any case, this is a scam and a half! Never again. Just go into the city, find a lot and pay their prices. You will likely be paying a whole lot less. The good reviews have GOT to be mostly fakes!! Purchased! Or from people who don't know better, or from a few lots who maybe honor this and other parking apps.

Serafranpia, Jul 15, 2021

Description

Park smarter with the SpotHero iPhone app. SpotHero helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Plus, when you book your parking spot in advance, you can save up to 50%.

SpotHero gives you access to thousands of garages, lots, and valets nationwide. Whether you’re commuting to work, heading to the airport, or exploring your city, we have a parking spot near you. Use the SpotHero parking app to reserve parking in New York City, Los Angeles, Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Denver, Detroit, Houston, Indianapolis, Milwaukee, Minneapolis, Miami, New Orleans, Newark, Oakland, Philadelphia, Sacramento, San Diego, San Francisco, Seattle, St. Louis, and Washington, D.C. How does it work? It’s easy. Just look, book, and park! 1. Look: Enter the dates and times you need parking. Then compare parking garages and rates near your destination. 2. Book: Pre-pay to reserve your spot. 3. Park: Follow the directions on your parking pass to your selected garage, park your car, and go! SpotHero is now integrated with Apple CarPlay. Drivers can use SpotHero with CarPlay to find, book and pay for off-street parking in over 300 cities across North America without touching a phone. Parking for work? Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. Have a commuter benefits card? Use pre-tax dollars to pay for daily parking near your work. Need to book monthly parking? Tap the Monthly Parking tab on the search screen to get started and simplify your commute. Have a question? Call us at 312-566-7768 or email [email protected]. Our Customer Heroes are standing by ready to help every day from 6 a.m. – 11 p.m. CT. Find us at: SpotHero.com: https://spothero.com Facebook: http://facebook.com/spothero Twitter: http://twitter.com/spothero