Bluebikes

Name: Bluebikes
Rating: 4.34105 (733 reviews)

Navigation

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Bluebikes

Navigation

4.3

733 ratings

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Lyft Bikes and Scooters, LLC

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User Reviews for Bluebikes

No available docks at destination

Be warned: you might see open docks on the app map when you first take a bike out, but they fill up quickly! The app map shows many open docks when leaving work in Back Bay, then when I arrive home in a Southie, there are ZERO along my way(3 stations, totally full!). I live closest to the library station and often have to dock my bike at FARRAGUT. I wish there was a way to have an option to reserve a dock at your destination upon removing a bike - and the app map would show users which docks are reserved. I’ve had a membership for years but the popularity of these is really demanding a change in the system, no? Customer service disagrees when I contacted them, so I’ll be buying my own bike when my membership expires.

Ani411, Jun 18, 2019

Helpful

The app has worked really well! The bikes have been in good shape. They have a rain guard which is helpful for not getting mucky while commuting. They also have a front basket which is alright (could be a bit more defined on the biker side to stop things rolling out if you go over a big curb, but it works! Last wish is that I wish the bikes were pedal assist, but other than minor critiques, it’s working great!

cometpants, Oct 26, 2021

False docking station data

I had been using a 3rd party bikeshare app but kept showing up to stations that claimed to have docks available - only to find none. Called Bluebikes about this to tell them and they recommended the official app. Same bad data with faulty station info so I had to walk over a mile from the nearest station to my destination. Service has gone rapidly downhill since it’s switched from Hubway (New Balance sponsored) to Blue Bikes (Blue Cross Blue Shield). When I called them, I was directed to a call center in North Carolina. Will not be renewing my membership and look forward to switching completely to using Lime Bike and my own personal bike more often... too bad, I’d used this service for over 6yrs

disgruntled customer 223, Sep 12, 2018

Be like Nike...Just Do It

These bikes were one of the best things I experienced in Boston/best purchase made. They were so easy to figure out, and they were a great deal. I would highly recommend getting the monthly pass if you are here for two days. It allows you to rent as many bikes as possible. The app is fantastic, it tells you how many docking stations are open or how many bikes there are at each station. These bikes were a total feet saver and allowed us to see SO much of Boston in an efficient yet fun way. The city is SUPER bike friendly. I HIGHLY recommend using the bikes. Just make sure you read the helmet law if you are under 16. Happy riding!! 🚲

j.gallacci, Jun 05, 2018

It would be a fine app if I could actually do anything with it

I’ve been in Boston for a couple weeks now, and I also enjoy biking. Paying $20 a month for a bike seemed like a pretty solid deal. I couldn’t bring my own because it would’ve been very troublesome getting it here. But the problem is that the app simply won’t let me purchase a pass. I’ve already put in a payment method but every time I try buying a pass it just says that the transaction failed. I’ve tried multiple cards but none of them go through. It also won’t let me buy a bike at the station without my physical card, meaning I have to pay $2.95 every time I want to ride a bike. When I try enough times, it just tells me to call customer service, which was no help. The lady just told me that the bike station was down and to try at another one. That wasn’t even true. I literally got a bike out from that station later with a physical card. I’d like to not have to pay almost $3 every time I want to go riding. If this gets fixed then I’m sure the app itself is fine. But until then, this app literally is useless.

Maxlu41602, Sep 10, 2021

Easy app

This app is great it was easy to enter in my credit card information and check out various bikes throughout the Cambridge and Somerville area. I was able to find stations along my route and was grateful to have a two hour limit with the all day pass. I would love if New York City followed in Massachusetts steps by allowing for an all day pass as well. I will definitely use the app again when I’m back in Massachusetts.

mishypishy84, Jul 05, 2021

Terrible customer service

I picked up a broken bike and called Bluebikes to help me with my issue. They told me to store the bike in my house and they will come pick it up. I have called them repeatedly and they have not sent anyone to pick up the bike for THREE DAYS. They are using my house as a storage facility for their broken equipment, and if I choose not to keep the bike in my house, they will charge me $1200. This is no way to abuse customers when this is not my fault at all. For example, if I were traveling and leaving town soon, I would have no choice but pay them $1200 since I would not be able to store the bike. Furthermore, when I called, I asked them to end my ride on the app so I could get other bikes to go places, and they refused to help. Overall, such a terrible experience, really too bad they’re the only bike sharing platform in Boston.

pxmelx, Apr 26, 2021

System Works Well

My first visit to Boston & this was my preferred mode of transportation. From my experience the app was very accurate as to the number of bikes at each location I used. The system is easy to use & I definitely got my $’s worth considering how many miles I rode. The navigation through the app is as accurate as can be expected, taking into account the amount of construction in the city. Once you figure the city out it’s not difficult to go one more block & find the next one way street to keep you going in the correct direction. Or just wander around like a dumb tourist like I did most of the time.

RunninJEd, Jun 22, 2022

Absurdly bad service

This is consistently one of the most frustrating services I have ever used. The theory is great but in reality the bikes, docks and app have so many glitches that you almost always have to spend a bunch of extra time. Go to pick up a bike that’s listed and it isn’t there or is broken. Go to dock in an empty spot and it’s actually taken or the dock won’t accept the bike. Dock correctly but the app doesn’t recognize it so they charge you a bunch of extra money. Oh and if you contact customer service they might get back to you in two weeks with an unhelpful response. No real-time support. Little maintenance of anything. More efficient to walk and then just beat your head against a wall for the same effect.

wtfbluebikes, Dec 07, 2018

Great concept needs a lot of work

I had the monthly membership for about two months I actually got a lot of use out of these but it’s not the most convenient and could be a lot better. Time windows are too small return method is problematic and everything’s glitchy. The reason I’m deleting it and buying a bike is because Of the glitches today when I got to the bikes the app wouldn’t load at all even after deleting and re downloading it. Couldn’t even go on my bike ride had to walk home so I deleted the app and am buying a bike. Again great concept but until it is made more convenient and less glitchy it’s not worth it just buy a bike

Yaboikai, Jul 15, 2020

Description

Bluebikes is metro-Boston’s public bike share system. With over 2,500 bikes available 24/7 at more than 260 stations throughout Boston, Brookline, Everett, Cambridge, and Somerville, Bluebikes is one of the most popular bike shares in the country. With the app, find your closest station and purchase a pass.

Then unlock one of Bluebikes' specially designed, safe, sturdy, easy to ride bikes, and get riding right away. When you’re done riding, simply return the bike to an available dock at any station in the network. The app will show you all station locations, with real-time dock and dock availability, and you can save your favorites for later reference. Tap a station pin or location and the app will show you the best route to get there. Ideal for one-way trips, commutes to work or school, running errands, meeting friends for dinner, going to a game, or just cruising around metro-Boston to see the sights. And of course, get your exercise credit when you pedal with a Health app integration. Happy riding!