Bay Wheels

Name: Bay Wheels
Rating: 3.9702 (604 reviews)

Travel

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Bay Wheels

Travel

604 ratings

Age Rating

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Lyft Bikes and Scooters, LLC

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User Reviews for Bay Wheels

Data is not current; Needs Siri Shortcuts!

Very often when the app says there are available slots in a dock you will arrive a minute later and it’s full. I’m not sure if this is a data problem or if the conditions change so rapidly. It would be useful to “reserve” a slot in a busy dock in advance so you can be sure you will have place to put it when you arrive.Also, it would be helpful to support Siri shortcuts so you can do things like set up a command to check for the availability at a specific dock. Then you could “hey Siri...” so the app can verbally confirm that there is space to park your bike at your intended destination without having to take your phone out of your pocket. If you’re wearing mic’d headphones you just ask anything. Good idea, right?

Amanda Huggunkiss, Oct 28, 2018

Poorly managed system

This has to be one of the more poorly managed bike share programs and associated apps that I have used. As an international airline pilot and cycling enthusiast, I have used bike share programs in cities all over the world. This one in San Francisco left me hanging after it took my money. I downloaded the app, followed its prompts at a bike share location, and then after it took my credit card payment, it asked me to then create a login password. I did just as instructed and it confirmed I had met all requirements but then said unable to continue for “Unknown Reasons. Please try again later.” I didn’t have another day to try and their helpline wasn’t able to resolve the problem either. Time and money wasted.

Dave.Redmond, Dec 11, 2017

Good program, finicky app

I’m a big fan of the bike sharing program, but the app is finicky and difficult to use. It’s not clear how to pay, or how to unlock a bike using the app as compared to a credit card or clipper card. Also, the day pass option does not appear to be available from the kiosk even though it’s advertised on the outside of the machine. The bike share in San Francisco is much more difficult to use than other cities where I’ve used it. On the other hand, there are plenty of bikes around and that makes the system very practical if you can figure out how to use it.

Former Good user, Aug 01, 2018

Extremely poor product & support

Bought a one-month pass. Bikes generally in poor conditions. On my third ride, a component of the bike’s lock fell off halfway, and I found I could not lock the bike and stop the timer.Contacted support, was told to flip the seat and leave. But the timer has never stopped since then, so I cannot start any new ride. It has been 10 days till now (the timer says 228hr), I have called support a few times, but always been told it will be resolved “tomorrow”. Overall, extremely poor product and support. Supports are just trying to delay the problem, giving out fake promises to end the call, instead of actually trying to solve the problem.

Haoran Xu, Aug 30, 2018

Bikes are junk. Customer service incompetent

The bikes are rusty junk. The seat post wouldn’t stay up. Prepare to get covered in bike grease trying to make it work. The gears are completely impractical. There is no specific setting for 1, 2, 3. It’s a continuous sliding scale with no visual indicator of which gear you’re in. You stop at traffic lights, do you need to drop down to 2nd gear? Good luck finding the right gear until you try to pedal off.They managed to charge me through ApplePay for the first $2.19. Then harassed me for a week because their transaction for the remaining few dollars didn’t go through. Their rude and incompetent customer service people just send the same automated reply. You’ll have to do all the work to get it resolved.I’m so sorry I tried this terrible service. They do not deserve to take up so much space in our city. There must be better companies.

interlard, Jul 26, 2018

Love it - totally changed how I transit

Love Ford GoBike! Yes, I wish there were more stations near me, I wish the docks I wanted to use always had bikes etc - but it’s such a great way to see the city! I have almost 💯 rides from 1.5 months of riding. I ride from north beach to the mission to the panhandle and even sometimes (regrettably) over russian hill. But its a great exercise, great way to commute, its almost as fast as an uber/lyft, I feel like I know SF so much because of biking, and I don't worry about my bike being stolen. Thank you Ford GoBike!

julienchien, Dec 21, 2018

New update is much less functional and intuitive

I use Bay Bikes every single day, usually 3-4 times per day. The old version of this app displayed so much more key information, making my morning search for a bike easy and predictable. The new version no longer allows me to see at a glance how much battery charge a parked bike has. I almost always need a bike that’s near-to-fully charged, as I ride fairly long trips. Sure, you can select a bike and then see the charging/mileage range info at the bottom of the screen, but it was so much easier to have the green charging bar as an instant guide. Also, the way the rack inventories are displayed no longer allows you to instantly see how many e-bikes are among the total number of available bikes. Like the clunky workaround for the disappeared battery charge bar, you can select the rack and get a detailed breakdown at the bottom of the screen—but why the extra step when it was formerly so easy to simply see the exact number of available e-bikes? I really enjoy my daily commutes and shopping trips on Bay Bikes—it’s one of the unexpected upsides of pandemic-reduced MUNI service. Please bring back the easy functionality of the “old” app, and you’ll make this loyal customer very happy.

moderniste, Dec 21, 2021

Too many bugs

I used the dockless bike yesterday and had a lot of issues. First, the bike location which showed on the app didn’t have bike at all. This happened twice before I could find an actual bike in the location. At last, after I locked the bike, the timer was still running. I waited for 5 mins as the servers could take time to refresh. But thetimer was still continuing. Later I called customer care and was put on hold by the automated voice for 15 mins and then the automated voice asked me if I would prefer to receive a call back as the representatives were busy. After 10 mins, I received an automated call back and informed that their representatives are still busy and can’t be connected and asked me to leave a voicemail. But it didn’t allow me to leave voicemail. It just hung up. Overall, a very frustrating app and the customer service! Need to fix a lot of bugs.

pooja.raj, Jul 03, 2018

Pretty good bike share system, very good app.

I’ve only been using go bike in San Francisco for a few days but I have extensive experience with bike share systems in other cities and countries. As far as I can tell this is a pretty well organized system with well-maintained bikes and a well working app. On top of that, being able to ride electric bikes in San Francisco is just so much fun! Definitely could use more stations around Golden Gate Park, north beach and generally further south. Keep up the good work.

St04mk, Feb 16, 2019

Could use some improvements

First I want to say I really love this service and look forward to seeing the number of stations and area served expanded. I have used it over 50 times to date. The only reason I give it 3 stars is I would like to see better trip planning built within the service. Ultimately it would be great if I could give a start and end point and it would guide me to the closest dock with bikes, provide a bike route taking me to the dock closest to my endpoint and walking directions to my end point. If you could make it support multimodal transportation like Google and Bing maps for the above then even better.

Wildman SF, Apr 12, 2018

Description

Bay Wheels is the Bay Area’s premier bikeshare system, and one of the largest in the nation. Get access to thousands of bikes and see public transit schedules around you in San Francisco, Oakland, Berkeley, Emeryville, and San Jose. Best of all, it’s available 24/7.

Bay Wheels consists of a fleet of specially-designed, sturdy, and durable electric bikes that can be accessed throughout the Bay Area, as well as classic bikes that are locked into a network of docking stations in Bay Area cities. Our bikes can be unlocked from one station and returned to any other station in the system, making them ideal for one-way trips. Bikeshare is a greener, healthier way to get around — whether you’re commuting, running errands, meeting friends, or exploring in a new city. The Bay wheels App gives you access to thousands of bikes in your area — unlock and pay directly from the app and get going. You can also get walking directions and see public transit schedules to help you easily get to bike stations. The Bay Wheels App also shows upcoming public transit departures, including BART trains, Caltrain rail lines, the Tamien-San Jose shuttle, MUNI buses, MUNI Metro light rail, MUNI cable cars, MUNI trolleys, AC Transit Local & Transbay buses, VTA light rail, VTA Local buses, VTA Rapid buses, VTA Express buses, VTA ACE shuttles, Golden Gate Ferries, Sonoma County Buses, Sonoma County connectors & shuttles, SF Bay Ferries, the Angel Isl. Tiburon Ferry, the SMART train, Marin Transit buses, SamTrans Local & Express buses, Stanford Marguerite buses and the SFO Airtrain. Within the app, you can purchase the following: Single Ride Access Pass Membership Happy riding!