Icon PECO - An Exelon Company

PECO - An Exelon Company

  • Business
View in App Store

PECO - An Exelon Company

  • Business
4.7
34.5K ratings
View in App Store

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User Reviews for PECO - An Exelon Company

5
Big & Bloated Just Like PECO!!!

This is a 41MB energy draining PECO advertising site. It has a small utility that let’s you pay your bill online via mobile device. Just remember how big PECO is and that YOU are paying for this “free” App anyway. PECO hasn’t updated their electric grid in almost a century, but their executives & large shareholders have increased in wealth exponentially over that time. My power is out anytime there is moisture in the area. This can be from snow, rain, or even a wet fart. If I had a cost efficient choice, I’d change, but the “power industry” will never let that happen.

Big Daddy DogZ, Mar 02, 2018
1
When it really counts it fails

Power is out due to the big Nor’easter. Last night I try to report my outage online. Says “can’t do this online, must download app”. I download app and try again. 1) lists 2 address for me to choose but the address text is blank. I pick one and success (I think) it takes me to my status page and says “Your power is on”. I click report outage and it says “Your outage is reported”. I go back and do the same thing for the other address listed because, remember, I can’t actually see the text on the list. I check an hour later and it says...”Your power is on” for both mystery addresses. So I repeat my steps to report again. I then check outage map in my neighborhood and it says “Customers affected, less than five.” !?!?!? Our entire neighborhood of 35 houses are affected, along with the street that leads to our neighborhood with probably another 20 houses on it! Anyway, this morning I check my status and, you guessed it, it says “Your power is on.” !?!?!? Neighborhood status on the outage map...yep, “Customers affected, less than five.” Unbelievable!!! Don’t force me use your app to report if it’s not going to work!!!

Haltersweb, Mar 03, 2018
4
Need Hourly Usage Reports for Solar Analysis

I am evaluating a solar system and would be very helpful to get my hourly usage data in order to evaluate or verify the economics of the solar.The Usage graphs can drill down only to daily usage. Using the daily usage makes the solar system payback deceptively short because the panels are not generating at night and sending back to the grid for a net meter credit. However, the net meter credit is not based upon the full cost of electricity, but only the generation portion.I have contacted peco customer service and there seems to be nowhere else that can provide this data to me.Otherwise this app has been very convenient for me. Especially to quickly find my current statement balances for multiple accounts.

Jonny-in-Philly, Jan 06, 2020
5
Great app

I’m an app developer and don’t give 5 star reviews very often. This is an amazing app. The fact that it updates quickly with real time data on power outages is very impressive. I’m sure it required a high level of system integration expertise and I want to commend everyone involved who made it possible. I’m not just complimenting the app but also the fact that’s it’s so elegantly tied into PECO’s systems. The whole company should be proud.

Mabberino, Aug 05, 2020
1
Who is EUMobile?

Who is EUMobile? Version 2.17.0 insist I give EUMobile permission to install and use my info before I can sign in, but only after it’s been installed on phone. Should have been a third party app warning before downloading. Was going to uninstall, however earlier versions no longer available. Attempted to go in as a guest, and online sign in, but was told information required to sign in. (Email, act #, and amount were already used) Duh! Of course no one is available on the weekend. Please stop giving customer info to parties we don’t know , or least post a warning so we can choose not to use them.

not takennickname, Feb 19, 2022
5
Bill Payment

Consistently unable to schedule a payment for a future date. The only process that works is “Pay Bill Today”. Also, there is no confirmation screen asking if you sure that this is the step you want to take.If you don’t want a customer to schedule a payment for the due date, just say so. Don’t pretend that there is actually a choice to do that.I was unable to post this review with the 1star rating I wanted to give. The same way I was unable to post a payment at a future date. System is rigged.

poiuytrewq543, Jan 28, 2019
2
Beware of payment button on home screen!

I’ve been using this app for more than a year and overall have been very pleased with it. Today I opened the app to set up a bill payment and without much thought I slid the button under the words “to pay your bill slide here” Bam! My bill was paid! The problem is that I wanted to set up my payment, not pay it instantly. OK. I made a mistake— but there was no going back. I tried to cancel it on the app— couldn’t do it. I called customer service— couldn’t do it. A second person at customer service said I would need to call my bank to stop the payment. I strongly suggest that the app designers add a follow up question when you slide that button, such as: “Are you sure you want to pay this bill now?” It’s as if PECO is trying to dupe you into the bill ASAP.

Sallie10, Jun 27, 2019
5
My Favorite Bill to Pay

I just want to say how easy it is to pay my electric bill. It has become my favorite bill to pay for several reasons; my hill is reasonable every month then when it’s time to pay its a 2 step process and that’s it. Never no problems I really appreciate PECO making part of the process of bill paying a joy. Shalana Thomas

SLT403, Aug 17, 2018
5
Without this app, we would be more in the dark

PECO’s reporting is not perfect, but I’m happy to have them focus on recovery instead.This app allows me to report an outage and check on progress. Usually, PECO fixes things before promised. That’s fine with me and I won’t hold them to a missed time as long as they continue to provide updates.

Steve at Starsend, Sep 02, 2021
2
Making Payments

On 2 separate occasions, after having used the app for moths, I THOUGHT I made payments towards my bill. I’ve made payments through the app before with no problem but the last 2 times, it didn’t go through and instead of making the payment right then, it scheduled the payment. Now I have a shut off notice. I never had to change the date to make the payment for that day that I was making the payment. There’s no pop up box making sure you want to make payment now or later since you changed the date option to a scheduled date.

Tru1977, Sep 16, 2019

Description

Secure, easy, convenient, PECO’s free mobile app allows you to easily access and manage your residential or business account on the go. Get alerts, view and pay your bill, track your usage and more -- right from your smart phone or tablet. The mobile app makes it simple also to manage more than one account at a time.

Plus, many of the app’s features can be viewed on your Apple Watch. Download the PECO mobile app today. Key features of the mobile app include: · Easy sign-in with your fingerprint or “keep me signed in” option · Effortlessly pay your bill · Report an outage · Check your outage status · View the outage map · View your bill · Check your balance · View your account activity · Manage your AutoPay and Budget Billing settings . Report your outage without signing in · View usage data and trends · Compare your bills · View your bill forecast · Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more

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