Zillow Rental Manager
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User Reviews for Zillow Rental Manager
Frustrating - a glorified chat app
This app had so much potential - but it’s riddled with bugs. For example - 9 times out of 10 you can’t view a credit report for an applicant, the app just fails to load it. Same thing with the background check. Messages stay unread even after reading them - the list goes on.What’s even worse is that clearly there was little to zero thought put into the user experience - the most important thing to me as a landlord is to find out as much as I can about the applicant - some of this data is included in the emails (note: NOT the app!) when a applicant first messages you - such as their bio and credit score - try to find this info within the app - it’s impossible!The app had so much potential - but I’m considering just taking my properties off of Zillow all together so I don’t have to deal with this app. Frustrating.
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, Mar 20, 2022
Application fee
The app is not bad overall but it is missing a very important feature. It doesn’t give me as a landlord the option to charge an application fee. Charging an application fee solves the biggest problem that you have when using Zillow Rental Manager for your properties:1. Reduce “spam” applications. Every time I list a property I get too many applications that when I ping the people back to discuss their application (less than 24 hours later), they don’t even respond to you anymore because they probably applied to 100 places since they only pay a flat rate ($29 and is good for 30 days). If they have to pay even a small application fee(like $20-$30) then they will not apply in 100 places. If I see this feature being added, I will update my review
The only thing zillow does right
Between pretending to be a real estate Company and then secretly selling your information to real estate agents for thousands of dollars and having one of the most inaccurate pricing algorithms in the industry (where they became their own victim when they were buying peoples homes for cash at inflated prices. That last fact cost them $500 million dollars and they had to stop buying homes while there competitors are still going) Zillow did one thing right, the rental engine. It's simply the best all around product and they're only doing it for free to sell peoples personal data. If something is free then YOU are the product. Use them for this, but nothing else. They drive up housing prices making it less affordable for me and you.
Could be all in one solution
Has so much potential and I could use it as all in one solution in my landholding business but the app has been so buggy ever since it came out and even after the update has more issues than the previous version that I am unable to use it. The most notable issues that I’m dealing with now are the fact that I can create a listing but cannot activate it - keep clicking activate button but no response. Keep trying for days. One listing eventually got activated by itself. The other one sits as off-market. Support is useless with their no-solution responses days later. Another annoying thing is that the new messages do not get marked unread when they arrive so I have to go to each message to see if I responded to the inquiry.
Great! IF YOU LOVE BUGGY APPS.
I have used rental manager for about a year now. A year too long. Every time I upload pictures, they either 1) don’t actually upload, 2) duplicate and have multiple of the same pictures or 3) completely screw up the order of the pictures previously uploaded. When you’re trying to reach out to leads, good luck swapping between different properties to contact the potential applicants who inquired about a specific property, your app will probably just crash or make every message disappear! For such a huge giant like Zillow, you’d hope there would be better quality control than this. And these are not new issues. These have been consistent since I started using this system. Unfortunately, it’s the one my boss chooses to use since he doesn’t actually have to use it himself. Please…. PLEASE fix this app. No updates have ever addressed these issues.
Not designed for Landlords
When one of my properties came up for renewal this year, I found out Turbotenant no longer can provide listings through Zillow. Although I love Turbotenant, with Zillow being a favorite of so many users, I created my ad and set up an account with Zillow Rental Manager. I experienced several issues and waited days (instead of hours) for the help desks response. I received over 50 leads and numerous applications through their app (which was great and the reason for the 2 stars) but spent hours (instead of minutes) to manage them. As far as sending out denial letters (as required by the Fair Credit Act) you are on your own. What a mess, I will never let another applicant submit an application through Zillow! Let’s hope they are listening and make improvements.
Best Property Owner Tool Ever!
I have used Zillow Manager since 2017 to rent properties I own. It is easy to list your property information and pictures also allowing for 3D virtual tours and Zillow Online Customer Support is always available to assist. The best is that the Zillow listings are also replicated on Trulia and HotPads which allows even broader advertisement for reaching prospective tenants. The App helps you send/receive messages to prospective tenants and all features are well laid out and easy to read and use on PC, iPhone or iPad. Also helpful are the ability to do background checks, Rental payments, online tenant application submissions, etc. 2 thumbs up for Zillow Manager which helps owners rent and connect directly with prospective tenants.
Zillow lost all their videos!!
Zillow is the best marketplace to advertise in my area but their app is very glitchy and struggles to upload pics and videos. On top of that they won’t let you upload your own vid file, they make you take it within the app. So I bought some expensive lenses for my phone and worked for a couple years to switch all of my marketing video walkthroughs into the Zillow app. Then last week I got an email from Zillow apologizing that they had lost ALL of the videos on their end. For me this is a huge loss because I can only take the best videos while my properties are vacant so now I have to go through a whole round of Re-leasing without videos which puts me at a disadvantage to any listings that do have videos! Zillow went through all this trouble to get market share but their product is horrible. I can’t wait for the next company to take over so that I can delete Zillow forever, but until then I need to use it to be competitive...
Zillow Rental Manager is a tool with issues
In concept, I love the app is it such a great resource for our family’s rental properties. However, we have really had a lot of issues with the app. There are spacing issues when you write up your property description Where it will not allow the simple ability to just put spaces in between bullet points or paragraphs. We’re also having a lot of sync issues with the photographs. We’ll add different photographs or reorder them in a listing and they just won’t sync up properly even though they’re the right size. Both of these issues are not an issue in Hotpads or Trulia and look perfectly fine there but, not in the Zillow Rental app, the regular Zillow app or the Zillow Rental Manager app.If reported some of these issues to Zillow support and they say that there’s nothing that can be done. That really isn’t an acceptable solution.
Landlord
I really like the services that Rental Manager is offering to landlords. Potential tenants can interact with landlords for showing and view. Potential tenants to disclose their income and credit scores so as to help landlords preview the profiles of some tenants. Also, the pictures downloaded by landlords have a word description of the pictures, so that tenants understand better what they are seeing to help them decide to request a view appointment or not. Another feature is the 3D video, which I have not been able to record and subsequently download. I need more technical advice on how to do it although I have downloaded the software. Overall, I am extremely impressed with Zillow Rental Manager.
Description
Landlords, Save time with everything you need to fill your vacancy — from listing to leasing — all in one place. Our easy-to-use tools let you list your property where over 34M visitors search each month. Once you find a renter, you can screen them and collect rent, entirely online.
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