Premier Agent

Name: Premier Agent
Rating: 4.72295 (17135 reviews)

Business

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Premier Agent

Business

4.7

17.1K ratings

Age Rating

Seller

Zillow, Inc.

View in App Store

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User Reviews for Premier Agent

App is ok

If you are part of premier agent one thing for sure. You will get leads. You will never not be without that. The problem with the app and not the service is the ability to “pause” for a limited time. This gives the agent the opportunity to pick times when they can accept calls or not and be able provide great service to each and every client. Keep in mind that most agents will want to have control over this instead of the phone ringing every 2 minutes. Like I said it’s a good problem to have but, would love the opportunity to control the flow of calls and be available and ready when they do.

@iamrexdaking, Mar 30, 2022

Cannot land leads from calls

I cannot physically answer my phone any faster and yet I still never get a connection to a lead. I will answer + 1 sometimes before the first ring is even finished and yet I still don’t get the lead - only to be told “Someone from your team has already connected.” Despite this effort, my answer rate continued fo drop with each failed attempt which makes no sense. Clearly, I am answering the calls so why does my rate go down? Is it an an answer rate % or a connection %? Why is this important?…Because I am less likely to be fed future calls if my answer rate is low. And yet, the fact remains that I answering the calls, just not landing them. All very frustrating.

absjdhe, Jun 24, 2021

New App call feature

While I like the new ability to see the listing that the caller is calling about in the app I am annoyed with the apps inability to connect a call by voice command. EVERY time I have provided the the voice command “Connect” the system ignores and the message options gets repeated. This is causing too much wait time for the customers and often times they have dropped by the time I am able to hit buttons on the phone to connect the call. Please fix the voice recognition feature in this APP! I typically receive calls while driving and can’t keep fumbling the phone to connect calls

area realtor, Feb 10, 2021

Dissatisfied

Very disappointed with this marketing service. I received 5-6 texts/direct calls through the premiere app that were for curbside delivery. What the hell? Did Zillow post my phone number somewhere for restaurant curbside delivery? I can’t believe I actually paid for that. Also, Zillow does not vet their “leads” at all— I had somebody call me who was checking on the offer they put in on a home—why they did not call their agent, I have no idea. Most of the phone calls I received were a complete waste of time, money, gasoline, and energy. Furthermore I tried for 2 months to cancel this “service”— for two months they continued to give me the run around telling me 1. I couldn’t cancel because it was a day beyond my contract date, saying “I’m sorry I’ve done all I can” 2. Then they ASSURED me it was cancelled for the next month— I was then charged AGAIN for the next month despite 3 interactions with Chaun Dillard, Edward Cornelius and Agent Care <— these people do not work, I have no idea what they get paid to do because there is ZERO customer service being done. Edward Cornelius who is Chaun’s boss didn’t even email me back, the guy was non responsive (great managing buddy!)

christinemvincent, Aug 25, 2020

Zillow Premier Agent App👎

Although the issue is more closely related to the staff and their practices and procedures, I must express my concern. When I first started using the Zillow premier agent app, I felt that my leads were of good quality and coming in on a regular basis. Once I finished my diet contract with Zillow and began my second, the quality of my leads dropped significantly. I went from receiving leads on homes between $100k and $200k to only receiving leads on foreclosed and condemned homes that were listed for less than $50k. A few here and there wouldn’t bother me but I haven’t received anything worth while in over 3 months. Now the Zillow “care team” keeps coming up with reasons to bill me and extend my contract. I’ve been trying to cancel this advertisement service for almost 3 months. It’s a scam.

lcsells, Jul 18, 2019

The gaslighting was fun

I recently just canceled my subscription with Zillow. The lead quality was great when they first rolled out their new vetting system. Slowly over time the quality had diminished. Most people calling had already signed paperwork with another agent and were only calling to find out individual property information with no intention to buy. I was in a region with an average price point of $550k. Almost every lead I received would be for properties under $100k with the occasional property just under but never over the average price point. When I would call and report the mobile home leads (which we’re not even supposed to be in the system) they would simply say “thank you for reporting, we will remove the listing but it will still count as a lead”. This would always be followed by a rep stating that I should take more Zillow training courses to better learn how to sell. Just a bit condescending in my opinion considering I had followed their method to convert leads. Over all I would not suggest buying into this as a reliable lead gen. I just barely broke even on my roi.

NotAKar3n, Jun 04, 2020

Zillow premiere app

App is helpful when you are on the go like most agents area. Information at your fingertips is really handy. I would love for agents to be able to toggle between leads on/leads off by day and time. There are times when agents are unavailable (vacation, training sessions, open houses, client showings, etc...). It would be helpful to toggle off leads. This ultimately would create a better user experience for the agent and buyer. Leads would only be sent to agents that are available. Better timing, creates a better user experience and more connections for the buyers.

Orl125, Jul 01, 2019

System is broken!!!!

Your system is broken. I’ve mentioned this countless times. It asked for updates every single day on every single customer and labels them as overdue even though they just came in. When I complete the tasks it immediately asked me again for the same ones. This is absurd! Continually telling me that customers that are under contract are past their closing date when they are not. This is why agents don’t update your contacts, because the system is broken and it’s a waste of time. Let’s work together to right the ship please so we can all do this more effectively!

RangerRickG, Jun 29, 2021

Not thrilled with this product

Zillow seems to be a great company with great people, therefore my comments do not reflect any personal thoughts toward either entity. Having said that, this app is extremely glitchy. Many of my texts directly to clients through the app disappear and cannot be referenced when looking back to previous conversations. I change client status’s only to look back a day or two later and the status has reverted automatically. Some texts to clients come through as indiscernible gibberish. On 3 occasions I have received “Zillow Leads” which is my own phone number calling me. Over all, it’s very glitchy and misses the mark, especially for the amount of money that leads cost. It could be really good with some much needed “fixes”

Substandard in Seattle, Jan 25, 2019

Contact details not easy to access

When you have a call, the contact info (phone, email) for the new lead are not readily available to see. You typically have to click “edit” on the contact to see the data. Very inconvenient when on a call with them and you are not sitting at a computer. I always like to confirm their phone number when it is a direct connect from Zillow, because leads don’t always have the best phone number entered into their profile.

ZYT9?S, Jul 27, 2019

Description

The lead-management (CRM) platform that helps agents and teams run their business – anytime, anywhere. The Premier Agent App provides a simple and effective suite of tools to help you respond to leads quickly, communicate intelligently and manage your to-do’s efficiently. Intelligent lead management • Get alerted the instant a new lead is received, with relevant data including property and contact details • Connect leads from over 35 sources and manage them all from one inbox. • Gain valuable insights about new leads including search history across Zillow and Trulia, time frame to move and loan pre-approval status. • Set status and filter leads based on the consumer's readiness to buy a home • Record your phone calls and have them delivered to your Inbox, so you can listen again later.

Tools to manage your Agent Team • Route the right leads to the right agents by price, location or type. • Set tasks and reminders for your team members to follow up with their leads • Monitor incoming leads to your team and track follow-up Task management • Create tasks for your individual clients to manage the various to-do’s through their home-buying process. • Organize your day by setting due dates and reminders. Listing management and other resources • Manage listings, upload a video walkthrough, post information about open houses or add additional photos • Manage your Premier Agent profile by adding past sales or requesting reviews • Access powerful tools and training through the Premier Agent Resource Center Meet and maintain program requirements • The Premier Agent App helps us understand how and where you work best to determine your eligibility for lead programs • Share background geolocation data to be eligible for special lead programs and improve the quality of your connections based on where and how you work today