TenantCloud
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User Reviews for TenantCloud
Very impressed
I have spent the last three days searching software to make my landlord life easier and after trying at least two others, I stubbled across TenantCloud and I can say hands down it’s the best so far, and for less the half of the other guys. Some of the other website based programs I tried didn’t even have an app and TenantCloud makes it easy to bring your own lease agreement and streamline it into the website, one of the other websites I tried failed miserably at this. Excited to see this company grow and look forward to the journey with them.
Solid but buggy
I’ve been on and off using this app as a tenant as I am pretty much a recluse that likes to just pay their dues and move on. Recently I’ve noticed that the app itself can have some bugs here and there. The most recent being where the app is loaded on my iPhone X and when opening it the app itself loads for a long time but never opens the app. It’s manageable as you can uninstall and reinstall but I don’t want to be doing this every time I’m setting up to pay my rent. Please take a look at this issue and if you need assistance recreating or video of the bug I can provide. Thanks.
Life Changing
This program had helped me move my dad's business from being a paper landlord to being able to allow my tenants the convenience of doing everything online. We have less than 100 properties, so TenantCloud really offers most everything we need. I love having all the important information all in one spot where I can check on it from my phone or any computer at anytime. I also find my tenants who pay with TenantCloud vs with a check or money order are more likely to pay on time, which makes my life easier around the 5th of the month.
Great app interfacing to TenantCloud website
I happened upon TenantCloud based on a review from another website. I’ve been looking for a rental software system to replace my software I use now that was a windows based version. I looked at 3 or 4 other rental systems and TenantCloud was by far the best I have found. I have been a landlord for 15+ years with almost 40 units and have been impressed by the functionality it has offered. Every day, I find a new feature in the TenantCloud system that impresses me and makes my life easier. This app is an extension to the TenantCloud website. This year, I am going to give my tenants their very own portal, all because of TenantCloud. The iPhone app mimics the interface of the website but puts it a format that is viewable on my iPhone. Thanks for developing a great app and making my life easier.
Bad user Experience
Just bought a new building and trying to get tenants set up on the app. ALL of them have had issues setting it up, and are fed up and just want to send checks. Has been an awful first impression for me as their new landlord. Issues:- Even after creating an account, they can’t pay their rent. I have to go back in after and “share” the lease. I should be able to do that prior to them signing up, so they don’t run into an issue and have to wait for me to go back and do something. - Costs money for them to set up the account instantly. This should be a free feature. I’ve used two other rent management softwares and that was free. At least, allow that to be charged to the landlord if you’re going to charge for it. That way I can avoid the perception that right away, I’m nickel and diming them. Bad for me as a landlord. - The app is not intuitive. My tenants are not the most tech savvy, but the app is not even intuitive for me, and I do everything digitally. - I cannot see if they’ve linked a bank account, so. I can’t help them get set up. - I don’t like that every payment option is run through a separate platform. Let them pay with a card without me having to set up and pay for a separate square subscription.
The best there is, top notch support
I’m by no means an easy customer. I know interfaces and good support when I get it. I”d be lost without TenantCloud. I manage my 30 properties practically alone with the help of Tenantcloud for over a year now. Everything is rock solid and it works. They also update regularly. With this app and Textline, all my service pros are in TenantCloud, my lease keeps getting better as I adjust it, it’s easy to upload expense receipts and invoices as the months go by, when I submit vacant properties using their system to all the sites I get instant call backs, almost never an issue getting new tenants to submit an application (if they can’t i don’t want them anyways) running credit checks is easy, collecting rent online easy, the app on my ios phone is fast and professional, owner agreements and reports easily done, it does it all!
Start up was not easy but it’s a good app
They are making improvements continuously. I was concerned to learn a new system but I’m glad I did. The best feature is the auto pay. The learning curve is made better by speaking to a person over the phone. I looked at other apps and all others were more expensive and only make sense if you already have more then 50 units. This app was smart. They have a minimal charge until you grow into a larger portfolio. Once you have auto pay and your vendors and tenants get used to the app life is good. My tenants like it too. No checks to mail and easier to put in a repair request. They send me photos of the problem and I forward to the vendor who can fix it right the first time. They keep improving and I’m very happy with their product.
Awful. Can I give TC negative stars?
A landlords nightmare. The interface is awful. If you go back a page its takes you to the beginning of time. If you are viewing a new maintenance request list and you then view a maintenance and go back you have to re apply filters to see new again. If you view a unit you cannot see who lives in that unit but you can see who lives in the property, however you can see what unit a tenant lives in by going to the tenant but if you dont know that tenants name you have to go through each one individually and if you are on a page greater that the first and you go back, again it takes you back to the beginning of time. This is not just in the mobile app but on the web version as well. Glad im making the switch to Buildium.
Horrific User Experience
As a software developer, using this app makes me cringe. The only reason why I continue to use it is because it is required by my landlord. Overall, the app is buggy. There are certain features that I don’t even try to access because I know that it will cause the an error. The app is tedious to navigate and lacks intuitive functionality that most modern mobile apps (actually most apps in general) utilize. The design is reflective of the lack of effort put into the user experience. Something even as simple as logging in becomes a tedious endeavor because either you enter in your credentials each time or by using the other single sign-on options which I should add is not automated. You still have to click through a couple of screens to complete the login process.
Landlord perspective, Super excellent cloud app accessible from any device any time
I had been using application for over 15 months and witnessing great features of this platform. I am using it as a landlord to manage my 17 properties; it is really impressive platform augmented with great efforts of team making it an enterprise platform that the best out there will have great potential to grow adaption quickly. I love the features of tracking my tenants, monthly rental run, reports and ability to export them into excel and being of global support supporting my local currency and entry in Arabic. Rental due posting is automatic and at my convenience I can configure timings, lease renewal is great feature, credit and receive payment against various payment methods is very helpful and the team keep me impressed with their great support, tips and enhancements. Well done and keep the good work TenantCloud!
Description
TenantCloud is a perfect place for landlords, managers, tenants, and service providers to have a simple and easy access to their property, units, leases, accounting and maintenance requests information on their iPhone/iPad managing their property from anywhere as well as collaborate together within the system. Landlord Account Features: • Free basic account up to 75 units/512 mb • Manage residential & commercial property portfolio • Manage unlimited tenants, owners, service pros and vendors • Set up and manage a vacancy marketing website for free • Receive, manage and send maintenance requests to your service pros • Set up application fee and receive rental applications from your prospects • Set up lease and receive rent and other payments online • Set up late fees and track outstanding balance • View and print receipts • Screen applicants with built-in background check • Add and track warranty expiration of property/unit equipment • Customable dashboard and Calendar notifications • View, customize and download Reports • Communicate with your connected contacts and share files • Email/Feed notifications • Everything is synced directly with your account • Unlimited support Tenant Account Features: • Complete and save time applying with a reusable Renter Profile • Connect the landlord and view the lease • Communicate with your connected contacts and share files • Pay rent and other invoices online • Submit maintenance requests • Track renter insurance expiration • Find a new home and apply online • Email/Feed notifications • Unlimited support Service Pro Account Features: • Complete business account and get more clients • Connect with the landlord and receive maintenance requests • Manage own request, change status, add notes • Communicate with the landlords • Attach and store files • Email/Feed notifications • Unlimited support Owner Account Features: • Connect with your managers and view your properties • Communicate with your managers • View your properties reports • Attach and store files • Email/Feed notifications • Unlimited support
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