EZ Receipts

Name: EZ Receipts
Rating: 4.71548 (75222 reviews)

Productivity

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EZ Receipts

Productivity

4.7

75.2K ratings

Age Rating

Seller

WageWorks

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User Reviews for EZ Receipts

Uploading receipts

Now this is my BiG issue and Problem. I started using the app mid year last year and all the receipts I uploaded all of them are not denied, I don’t have problem cropping the receipts. 3 weeks ago they updated the app. My 2 receipts; one from my chiropractor and 1 from Kaiser vision is denied. I talked to the rep and they said they cannot see the DATES. I told them its the sameChiropractor and same receipts that I uploaded last year i am not denied and this month i used my WAGEWORK card to purchased another reading glasses thru kaiser w and my receipts from sameChiropractor ITS DENIED. The problem of the new updated app was they only take the middle portion of the receipts and not the entire receipts that’s why ALL THE CUSTOMER REP they say i cannot see the dates and your name etc because they only see the AMOUNT and not the entire receipts you uploaded. FIX THIS PROBLEM it’s adding STRESS ON this uncertainty times! It should be easy but its not in reality!

Amtjs, Jan 28, 2021

Sad but true.

I have had nothing but heartache with working with the WageWorks Customer service. I will never understand that, I, a non WageWork Employee, an understanding the regulations and concept of this card and its benefits more than its employees. Thankfully this application makes me confident when speaking and trying to help educate them but still they persist with their ignorance. With that being said, this application has helped me understand the balances available to me. I suggest you all just believe in the app and don’t even bother calling their customer service unless they owe you money haha 😂

BVelez1994, Oct 10, 2018

Frustrated

I have used EZ Receipts for years and have loved the program. However, now I have an iPhone that uses finger print technology that absolutely identifies me as the user. Despite using my finger print after opening the app, it still requires that I get a one time PIN number sent to my phone to log in. After entering the PIN number, the system is poor at recognizing that PIN number. The last 5 times I have logged in, it rejected the one time pin I was given, even though It was entered correctly, requiring me to request a second number. Come on guys, you have a good program, fix these annoying problems. 1. If I use my finger print for positive ID when opening the app, there should be no need for a pin. 2. Fix the problem your program has in accepting the one time pin number given. 3. If I leave the program for just one second for any reason, the program requires that I log in again by going through the one time pin process AGAIN. What a waste of my time.

MT Boy2, Jun 05, 2018

Very frustrating, portrait mode doesn’t work on SOME screens

This app is very frustrating and not user friendly. I have an iPhone 11 Pro and the reimbursement “select” / “pick” screen is absolutely useless unless your phone is in landscape mode. Some features are just not available at all or only available on a website. If you switch to another app to copy/paste data, it’ll intermittently close everything you’re working on and make you start over - it almost forces you to use a second device for things that should just simply be a very easy thing to do. If I had a choice of another app, I’d 100% make the switch.

shicaca44811, Sep 29, 2020

Doesn’t send full image, causes bunches of unnecessary denials

Don’t use the app. Perhaps it works on some device, but I struggled with claims in 2021 because I didn’t realize that each time I uploaded a photo, the app would only keep a bit of it (heavily cropped in most instances). I don’t know if this is because of high res imaging or bad logic, but after months of denied claims (some were processed), I started thinking that either the humans were blind (how can you say I don’t have supporting documentation when I’m providing full receipts with name/provider/date/every-required-piece)…or that the app was messed up. I started resubmitting claims and new claims through the website and suddenly, documentation was not a problem. Don’t use this app unless they do some major fixes on the image uploads or you just want a bad year of wasted time.

Smilinghatguy, Dec 24, 2021

App doesn’t work and they know it.

First, wageworks claim that any legitimate FSA claims from a major hospital or healthcare provider will automatically be taken care of. This is true only about half the time. For the rest they want receipts, but don’t submit receipts via this app because they go into a blackhole never to be processed. Whenever contact the support team about emails for receipts already submitted, I get told it’s a known issue, and they’re working on it, but they won’t turn the feature off until it’s fixed, instead they let users carry on submitting through the app and continue to send “receipts needed” emails to you. In summary, app is broken, they know it’s broken, but they’re still going to let you waste your time submitting receipts with the false sense of security that what you’re doing is working. For a company that has revenues of more than $500M a year, it’s really not great at all.

TonyMoroney69, Aug 25, 2021

Problems, problems, problems...

I won’t ramble about all the issues WageWorks and their app has caused. What I will say is DO NOT open an FSA or HSA if WageWorks administers the plan. More work than it’s worth to get reimbursed. (They want it that way!) WorkTerra used to be my FSA account admin and I miss the ease of use and amazing customer service. Seriously, I don’t save enough on taxes to fight for the $2,000/yr. I had withheld. My time is worth *far* more. Will never use a plan if WageWorks is connected in any way. I’d rather pay a bit more in taxes than spend half my life trying to upload a $6 receipt for an infant med only to be declined because the receipt doesn’t match up with their perky little tip: “What makes a good receipt?” I suppose they should offer an online course called “Beware of Bad Receipts! They May Kill You! They’re Bad!!”

Want HD Back, May 31, 2019

Okay app, but with some major PITA issues

In general this app is okay to use, but it has several major issues/flaws. First, in using the app on my iPad, I have to have a keyboard connected in order to enter the receipt dollar amount, specifically to move past that screen. Without the keyboard and its enter key, I have no way to finish submitting the receipt. The second issue is more sneaky and has to do with the image that the app captures of your receipts. The app make you feel like you are choosing the area of the receipt to submit by moving the sides of a rectangle/trapezoid around on the image, but the chosen area is not what is submitted. What is submitted appears to a cropped version of your original image, and the cropping seems to ALWAYS chop off an important part of the receipt. Why make me feel like I have directing the cropping, but then just upload whatever the app thinks is correct? PRO TIP; if you are having claims denied, look at what image was uploaded. Chances are its a horrible crop of your receipt. I have submitted the same receipt three or four times trying to get the app to upload the whole image. Try taking the photo with lots of room on all sides of the receipt so the auto-cropping chops off the extra room instead of the important parts.

Willowdale Fairy, Dec 18, 2018

Some good elements but login security is terrible

If you can get past the absolutely absurd password requirements and the very poorly designed authentication features, this app is actually pretty good. I love the upload photo options for receipts and the overall functionaloty of the app. However, the headaches I continually have due to the app logging me out and forcing me to remember a ridiculous password because Face ID stops working is a major flaw. Every time you update the app it logs you out. When that happens I have to reset my password every time because, well the whole point of Face ID is...wait for it...so that you don’t have to remember your password!!! The thing that makes me laugh is that you can’t use any of your last 20 PASSWORDS? 20? That’s insane. So I end up making more and more cryptic passwords and forgetting each one. Anyway, while this review is mostly tongue in cheek, please make sure that your app updates transfer the authentication with them going forward so that Face ID will keep working. Otherwise, the app is mostly good.

WxManWinstead, Feb 09, 2020

Attempting to violate HIPAA

Overall they’re decent, but they need to have a better validation system. Right now you upload a receipt. Well recently they denied a receipt that the provider gave to me and they’re requesting to upload my EOB from my insurance company. I’m sorry, no, you do not get to violate my rights to privacy and I do not want you having info that you should not have in the first place. The receipt matches the charge, it’s from the health care facility and that apparently is not sufficient in their mind. They expect you to do all this in addition which creates a lot of wasted time. I even told them if they need more info they need to contact the company, but they wouldn’t get any info due to HIPAA which they confirmed! So essentially they are admitting they are openly disregarding peoples rights.

xxxxfuxxxx, Feb 06, 2021

Description

HealthEquity welcomes WageWorks into its family of products! Your EZ Receipts app will continue to work as expected as we make some updates to the look and feel. The official HealthEquity | WageWorks app for those enrolled in a HealthEquity | WageWorks benefit that pays claims, or those who have a HealthEquity | WageWorks debit card.

This app makes it easy to submit claims for all benefits administered by HealthEquity | WageWorks: • Health care and dependent care – for quick reimbursement or direct payments to your provider • Health care card receipts – to verify your card transactions, as required by the IRS • Commuter and wellness claims – for quick reimbursement Use this app to submit claims any time: • Health care and wellness claims – simply take a photo of your receipt with your phone • Dependent care claims – capture your provider’s signature in the app or submit a photo of your receipt • Commuter claims – simply take a photo of your receipt (if you have one) Use this app to submit health care card receipts any time: • Immediately after you use your health care card • Later, after HealthEquity | WageWorks asks you to submit a receipt to verify an eligible expense Other benefits include: • View your current account balance and other important plan info • View all claims submitted via the app, online or fax • View Claims & Activity, all transactions for all programs, just like on our website • View the Account Statement for available programs, just like on our website • Update your Profile & Preferences, sign up for detailed emails and texts, just like on our website • Help on how to submit claims and receipts, and next steps