Yelp for Business App

Name: Yelp for Business App
Rating: 3.87144 (9910 reviews)

Business

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Yelp for Business App

Business

3.9

9.9K ratings

Age Rating

12+

Seller

Yelp, Inc.

View in App Store

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Average for the Business category The most popular in-app price for the app

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User Reviews for Yelp for Business App

Not Worth The Time Or Money.

I’ve honestly only had my page active for Yelp for only a week. 7 days that’s it. In those 7 days, I have gotten someone claiming that I worked on their house which I did not do, numerous scam calls trying to get my information and get me to transfer to Google, and when I asked on average how many jobs would I receive, I was told a minimum of 10. No one has messaged me for a job. And now I am in a situation where scammers are calling and texting my phone non-stop and I have an over $150 charge that I am going to reluctantly have to pay. Very disappointed and dissatisfied. As a small business owner and a family man I deserve better than this. UPDATE: So to even get your business name off of Yelp, you have to shut down your business and delete all other social media of your business. Pretty much if you cancel on Yelp, Yelp goes out of there way to make it near impossible to have a web presence afterwards. Why? How is that even a legal business practice? Got it cancelled. Was told that would be charged on the 1st for the week however it’s in 2 separate billing cycles?? So I’m getting charged 5 days in one and 2 days in another. Only to figure out that I got charged today! It is the 23rd! All in all I’m happy I got out of this financial death trap! Also I AM NOT GOING TO GOOGLE ADS. This way other users will know this review is coming from a an actual person, who dealt with firsthand experience.

bloodface9476, Feb 23, 2022

Run Away!!! This rating is really negative infinity stars!

Yelp as well as their “Biz” app is just as horrible as all of the reviews say. They steal reviews, claim to have some algorithm that can tell real reviews from fake ones, but customers who leave multiple reviews on Yelp are listed as “not recommended” and hidden as well as overall rating affected if you do not advertise with them. It’s so obvious they lie because my one and only negative review was from a customer out of state and has only ever left one review (who goes out of state for 3D4D ultrasound of their baby?) Nice try Yelp! But explain why that review is still up, yet 80% of the rest of our (all 5 star reviews) are from real customers who have left numerous reviews, but those are in the “not recommended” section. If you are even thinking about getting involved with Yelp, I would strongly encourage you watch the documentary “Billion Dollar Bully” first. It’s time for Small businesses to organize another class Action lawsuit now that we have more proof! I will be throwing a huge party when Yelp finally goes out of business! Wonder how they have 4 stars on this review of their app? I can’t find a review here that is more than one star.

Cauffman97, Aug 22, 2020

Many shortcomings but the only option

I have 16 five star reviews, but only 6 that show and 10 are stuck in unrecommended, some of them for over a year now. I’m a small business that works hard for these reviews and it’s incredibly frustrating to not be able to showcase these reviews to potential clients. Yelp is also frustrating in that it lumps Musical Instruments and Teachers into the same category despite them being two completely unrelated careers, I’m a violinist/teacher yet get bombarded with so many requests for guitar lessons, piano tunings and other unrelated requests, yet have to waste so much time replying or else my messages response rate goes down and is negatively impacted. I’ve also blacklisted and tried to block any tags and association with mariachi, yet the majority of my messages are requesting mariachi. It’s a huge waste of time replying to all of these unrelated messages at the fear my message response rate will be negatively impacted. Yelp has a lot of improvements to make and I’m overall very dissatisfied, yet don’t have much better options for advertising as a small business and am just having to make do.

frozenfiddlerose, Apr 30, 2022

Read befor spending money to grow your business

I can tell you right now that it is almost impossible to start growing your business with this yelp they expect you to do all the hard work and yet pay them all the money in the world to promote your business and they are a pay per click so for instants if you are a contractor a plumber or anything in the field of services they will promote you the same as Google adverts or campaign you’re better off spending your money running campaigns on Facebook Instagram Twitter and Google because they will charge you thousands of dollars for impressionsAnd out of 30,000 impressions I had five clicks and no phone calls in two months paying over $2500 tell me how does that make sense yet being a new customer on there platform they do not allow previous customers to leave reviews they want you to get new work and reviews from those customers so how is it possible to gain traction or new customersWhen you start off with a zero reading with no reviewsClearly they’re going to just pick the person with 100 reviews or 10 reviews if that makes sense this was a complete bust however it is a decent platform to list your company information run promotions campaigns

Kasper708, Dec 01, 2022

Billion Dollar Bully

I didn’t want to believe that such a big company would actually live up to its description on a documentary that seemed like it was out to get them. But fortunately for the documentary “Billion Dollar Bully” it’s true! They claim businesses who pay to advertise and those who don’t receive the same treatment however this is easily debunked when they attempt to “extort” money from you and you decline. Day 1: I opened the account, 2 reviews are placed by customers Day 2: Representative attempts to call me to “talk about my account” I decline. Day 3: 3rd customer review placed on the spot does not show up Day 4: representative puts more pressure into calling me to “talk more about it” Day 5: 1 posted review disappears and representative claims all this is happening due to their algorithm weeding out the “fake reviews” Really? Because I bust my bottom to get good reviews and the algorithm just decides they’re fake. Read more reviews here and you’ll see I’m one of many. Try Google reviews, they haven’t got caught or accused of any shady malpractices.Also an automated generic response is placed after every complaint. Maybe it’s their algorithm doing the responding too. Luckily this isn’t Yelp or the “algorithm” would flag me as fake.

LUI-G 2585, Dec 17, 2021

Not Too Impressed

Watch Billion Dollar Billy documentary about Yelp and then you decide how you feel about Yelp and how they treat small business owners. I had 5.0 Stars for 6 years and promoted Yelp harder than anyone, at least 10,000+ people and clients I have referred to Yelp and have well over 600-1,000 pictures of work I have done for customers on yelp too. Yelp Calls me daily to try to get me to buy advertising, lies and says its $0.11 then tells me it comes out to thousands of dollars per month and doesn’t offer any advantage at all. Each time I say I’m not interested I get a mysterious bad review from someone who is not a customer, so I can’t even say I’m not interested or they make up stories and put them on your business listings. Then when I complained to Yelp about it, they started filtering out my last sixty 5 Star reviews and continue to filter out 99% of all customer reviews for the last 2 years too. The App also constantly says you have mail, sometime 1-10 messages but when you click on the app there is no messages, even resetting app or resetting I phone doesn’t fix the ongoing problems with Yelp. Yelp feels to me and countless other businesses like a big “Billion Dollar Bully” just like the filmed documentaries about Yelp and how they treat small businesses.

OfferUpPrivacyRights, Jun 26, 2020

Absolute garbage

I started a business that I dreamed about for years. Took a lot of planning and precious hours to get off the ground. I was so happy to help my customers and to offer them my experience and expertise. Yelp seemed like a logical next step. I’ve heard horror stories but like everyone I thought it would be different with me because I was doing everything by the book. The first problems started when I signed up for local jobs for $150 a month. As soon as you get notification that there’s a job it expires immediately. Finally I just got fed up and disconnected it. Guess what - as soon as the money was turned off I started getting notifications from local jobs that were over a day old and to see them I had to resume my subscription. Scam! No way!After helping countless customers I managed to get a few reviews and was very proud of them. Then a few days later one of the reviews disappeared. Then another, then all the rest followed. The only crappy review that remained is the one that Yelp decided to keep on my profile which totally killed my traffic. Thanks Yelp. I hope you go out of business. This business model is total disgrace and a scam and should be illegal. I looked other successful businesses that wanted nothing to do with Yelp and I applaud them. Bravo. I turned off their services and switched to Google AdWords and am very happy!

phoenixace666, Apr 12, 2021

App works 75% of the time but Yelp doesn’t deserve my money

Yelp doesn’t deserve one penny of my advertising dollars. When you default every excuse to “because of our algorithm” - which is proprietary and built by you - is just a cop-out. If any customer takes the time to go to Yelp, create an account and leave a review then their experience should be worth something! By filtering out that person’s review Yelp has told them they are not worthy and their opinion and experience isn’t good enough. How do you expect to gain more users if you don’t let people start somewhere? And you’re punishing the businesses - who are PAYING YOUR BILLS in the process!! I will not spend one more cent on Yelp, since your “algorithm” decided to filter out all my positive reviews and leave the negative ones. I will deter everyone I possibly can to avoid Yelp both as a customer and a business. We should not have to spend thousands of dollars - with zero return on investment. I have not gotten any jobs from “we found you on Yelp”. They did find us on other sites and search engines - which don’t filter reviews and have a much more affordable (often free & organic) method for business advertising.

pissed_off_drivers_everywhere, Mar 08, 2022

Bad Business’ Practices 👎

I have been in business almost 2 years now, as a small business I decided to expand my social media and figured that Yelp would help, since most of my business comes from Thumbtack. The next day after creating my business on Yelp there was an agent calling me to find out if I wanted to advertise, I decided to give it a try, well guess what, after 3-4 days I had already spent $153 for just 2 leads that actually end up hiring me worth $340... I decided to turn off the ads since it was not making to much sense for me. Today I called Yelp bc few days ago I had a customer writing a review, that now shows as a “not recommended review”, (it turns out this client reached out to me from Instagram... they wanted to show appreciation and I told them, if they wanted to, they could do it on Yelp) the agent explained to me about the video I had already seen on Yelp about how a software determines if a review is valid to be shown or not (which also based on what he mentioned, one factor was the client never reached out to me thru Yelp) after a couple more minutes speaking with the agent his words were these: “Excuse me I have to disconnect the call now” and simply hang up the phone on me. 👎 Very rude and unprofessional, I this people will never get my money again!

RJ Fernandez, Apr 15, 2021

High Hopes !

I’m taking yelp out for a test run to see exactly what it is it’s all about. After going with the nurse said other companies that use leads and customer service as their expertise to bring you more work more opportunity and more people to you through via Internet and paying through the nose for leads that 1 million other people get to first that may not even get looked at by me or have already been accomplished and them not doing their part by clicking hired somebody. We’ve all been there if we use apps like this. So far very happy with the YELP and have only been using them for a week as of November 13 but I spoke with customer service about a few things that I had on my mind and they were excellent with the help and it looks like the system that I’ve got in place will tell you just how your doing. I love how they have a budget to set up and they don’t call you and bother you with all these promises to give you. It looks like everything that sit out there mathematically they will show you through graphs or other means to keep you informed at what it is exactly that your business is doing. So far so good thank you yelp

simsnut, Nov 12, 2021

Description

Millions of people turn to Yelp every day to make spending decisions. Yelp provides a free suite of tools to showcase your business and connect you to the Yelp community. The Yelp for Business Owners app allows you to view important business analytics and connect with customers, including those who have written reviews for your business.

This app puts the power of Yelp’s tools right in your pocket! NOTE: This app is for business owners to manage their Yelp business pages. If you’re looking for the Yelp app that will help you discover great local businesses, go to https://itunes.apple.com/us/app/yelp/id284910350 Use Yelp for Business Owners to: • Track visitor engagement and customer leads from your Yelp Business Page. • Respond to reviews with a private message or public comment. • Respond to customer inquiries and messages. • Upload and manage photos for your business. • View reports on ad clicks from Yelp users (advertisers only) • Report reviews and messages. To get started, download the app and sign in with your business user credentials. If you haven’t yet claimed your business on Yelp, go to biz.yelp.com, and follow the steps to find your business and create your business user account.