Icon DoorDash - Business Manager

DoorDash - Business Manager

  • Business
View in App Store

DoorDash - Business Manager

  • Business
1.9
14 ratings
Age Rating

4+

View in App Store

Price Intelligence:

Average for the Business category The most popular in-app price for the app

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User Reviews for DoorDash - Business Manager

1
Worst customer service EVER

I just signed up with DoorDash as a merchant and I’ve been trying to get activated for MONTH NOW! I really hope that the higher ups see this and do something about it. This is ridiculous DoorDash. Merchant Portal is the worst platform ever too

Adam Khalil 19, Nov 01, 2023
2
Updating store hours is near impossible

Very frustrated with getting a phone call from DoorDash advising that my tablet isn’t turned on BECAUSE I can’t freaking update the store hours on the app! Being in a mobile food truck working off of a hotspot does not allow the luxury of using a laptop. Would be really nice if this app actually allowed us to update our store hours thru the app itself. And if the tablet isn’t turned on, then how about we don’t receive a phone call and the system shows us as closed.

Ag1996, Dec 30, 2022
3
MERCHANT PLS READ!!!

what’s the point of the app if you can’t edit your menu from it?? you can edit your menu from going online through google but not through the app… the app is pointless if you can’t edit your menu. app should be updated to where you could edit your menu.

bbacchione3308, Mar 16, 2022
1
Garbage

This app is complete garbage doesn’t work 99% of the time and door dash clearly doesn’t monitor or update the app. I’d give it a 0 stars if I could!

Bruhockeyfan, Sep 20, 2023
4
Helpful for managing multiple locations

Needs more notifications and preferences to make it more useful.Needs the full access like the website gives otherwise you have to go to the website and perform functions thereGood start but still some work to do

Chrise13, Mar 05, 2022
2
No option for close today.

No option for close today? Really? Special hour must be in future day. Sigh, why did u put such limitation ???????

DDDDPARK, Apr 21, 2022
1
Doesn’t work well on iOS!

Poor tech support, the app doesn’t work!

e689, Sep 13, 2023
1
Doordash and doordash manager crashes a lot

We have been using door dash now for 5 months and have to just had more and more issues. Customers are getting mad and diver drivers are not getting here soon enough, literally 30 minutes after food was prepared. No way to see if they are on the way or not.

Good Music for me, Aug 04, 2022
2
Prep times are extremely faulty

The auto prep time is usually at 5 minutes. What kind of restaurant can prepare food in five minutes? Adjusting to “Busy” doesn’t help. The button will give a longer time but when you auto confirm it’ll still change to 5 minutes, resulting in early drivers and headaches. There should be an option for merchants to be able to better control their prep times, i’m tired of having to argue with drivers and apologize to customers

jjlee320, Aug 24, 2023
1
Worst customer service ever if I could give a 0 stars I would

I wouldn’t recommend to anyone the level of stress and incompetence that happens with this service for restaurants owners is insanity.

Jmaker1, Sep 23, 2023

Description

Track orders in progress, resolve issues, access Support, keep track of your business performance, and get real-time notifications on DoorDash. TRACK LIVE ORDERS Manage in-progress orders and see your Dasher's status, location, and arrival time. Mark an item out of stock or cancel an order if you’re having trouble fulfilling it.

Call your customer or Dasher if there are any order issues, and chat with or call DoorDash Support anytime. MANAGE STORE AVAILABILITY AND HOURS Update store hours, closures, and more. Plus, easily switch to view any of your other stores on DoorDash. GET DAILY BUSINESS DATA View daily, weekly, and monthly performance recaps and get insights into your top-performing menu items on DoorDash. USE WITH THE ORDER MANAGER TABLET APP or POS The Business Manager app complements your existing order protocol. If you’d like to receive, confirm, and manage orders please continue to use your Order Manager tablet app, point-of-sale (POS), email, or fax protocols. Learn more about the various ways you can receive and manage orders here: https://help.doordash.com/merchants/s/article/What-order-protocol-should-I-choose-Tablet-email-or-fax?language=en_US ABOUT DOORDASH DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Japan, and Australia. Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time. Get your business on DoorDash at get.doordash.com

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