Angi Pro Leads
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User Reviews for Angi Pro Leads
Good and Bad
When I signed up I was told since I was an Angie’s List A Rated Contractor for the last 6 years they would merge all my reviews and promised a lot of things just to get me to sign up! I asked about the sales manager that I spoke to would always be there for me and my company if we ever needed her and trying to get her on the phone is almost impossible. As far as the leads go they are super expensive and we are constantly fighting to get a credit for the leads that are no good or even talk to a customer. Half of the calls we receive from the Home Advisor 800 number are dead (Pick the phone up and nobody is there and the call disconnected) if they fix those issues I would be a lot happier. I don’t like to have to spend money on leads that are no good and then pay my office manager to spend 2 hours a day trying to get us a credit! We are probably charged $500-$1000 more a month than what we should pay. Its been 6-8 months and still never had our reviews transferred as promised. We have went back and forth threw emails to where I was told that if I give her my login information and password to my Angie’s List account she would transfer the reviews and then the next day I received an email about how she has to have some IT guy take a look and that it might not work and now we will not get the reviews transferred if they can’t figure it out! Funny because they own Angie’s List. Just be ready to pay $1500-$2000 at minimum and you are on your own as far as the rest goes.
Rules of the Game
HomeAdvisor is a great tool, but a poor customer service tool. Many times you may receive great leads, but majority of them will not be worth the money. Their rules to getting credit back for bad leads is ever changing, and is like pulling teeth. I have paid more money than I would like to count on leads which I begged to get money back it felt like knowing I was in the right. This is a good starter tool, but remember to turn your leads off and accept opportunities ONLY as they come. This will stop most of the financial bleeding. It has however helped me grow, but I am disappointed by how I have been treated in this short time with them. I pray this company can find a better way such as their competitor “Thumbtack”. I can at least see what I am getting into before I choose to fight for the lead, and only pay once the customer chooses me. There is no scrapping between contractors, because the lead will be just yours if chosen. Meaning I don’t pay for a lead I won’t get! HomeAdvisor......I hope you can fix your system, because the potential can be great, but also a NIGHTMARE for new businesses. Please do better by your loyal contractors like myself, and vet the customers needs better before giving them out to be fought over.
Don’t do it!
The service and app is a great idea too bad it’s ran by the wrong people. They lie to you and say it’s all customizable to your needs. That’s not the case, I was set to receive 2 leads a week due to being busy with some other jobs. They sent 2 leads and then followed that with 6 additional leads within the next 2 days. “Target spend limit” is more or less how much free money you want to give them. All the leads sent to me were bogus! You call and get no answer repeatedly, leave a voicemail, send a email but it doesn’t matter. Even better you call and they say they hired someone already and you can hear the actual work being done over the phone. But you just got the lead within the last 10 minutes. Also like others have stated, you call and it’s for a service or trade work that you do not provide. It’s ok Angi Leads has a credit system where they won’t charge you or give your money back. WRONG. It’s actually an in house credit system where they will send you “free” leads per credit. Also Angi Leads assigns a member to your account to help you start out. Not very helpful when they don’t answer or reply back or send your call straight to voicemail. It’s like they know you’ve caught on to what they’re doing. I hope you read this before moving forward to them. If you don’t believe these horror stories on this review just head over to ripoffreport there’s plenty of the same reviews there.
Clients can’t make correct contractor selection!
I’m getting tired of paying for leads that I don’t serve. I am specifically a “Geothermal HVAC” installer. I get leads for boilers, swimming pool heaters, no one returns the followup call (or e-mail), or people who don’t really want an installation they just have questions, etc... I’m getting fed up with the unfriendly way Home Advisor deals with lead credit requests! First of all- you can’t find where to go to ask for it. Then it is an automated process that does not allow for selections that apply and get instantly rejected. If I need a person to talk to who can review and is authorized to make a decision. Typically the response is no credit is forthcoming because it’s a valid lead... when the client themselves apologize for costing me $23-$92 and they know they aren’t a lead or worse yet... HmAdv says they takes to the customer when we couldn’t get a response and so we still need to pay. I have 5 in the past couple months. Because of the unfriendly methods for credit request I’m not getting my refunds. As the business owner I am becoming increasingly angry with Home Advisor processes and am at the verge of abandoning the service after a long relationship that has never been better than moderately happy to more often feeling taken advantage of every month or two.StephenVW
Honest Review
I have only been using the appfor a few weeks. There is great potential, but, there are currently huge problems. Every professional that gets the lead has to pay. Regardless if you get the job or if the home owner changes their mind. Even if they don’t answer their phone. Most leads go out to three professionals. That is not right. Angis Leads is making up to $148 per lead and 2 professionals are losing up to $48 on every lead. This is not right. Also, many of the leads do not specify what the work is, so if you accept the lead and the job is not a service you provide, you still have to pay. This adds up quickly at about $47 per lead. I had to turn my leads off to stop racking up the out of pocket cost on bad leads. I have been working with managers for a week to resolve the issue and have been getting little to no resolution on the issue. I was told someone would get back to me twice and nothing. I was also told two times that Angi Leads used to credit all leads that didn’t result in work, but they changed it because professionals were taking advantage. Their solution seems to be for them to take advantage of small business owners. It’s a shame because this could be great. I hopeI get this figured out with them. Haven’t given up yet. As I said, it could be great. Both Angi and the pros could make good money, not just Angi.
App works great
The app works great! I have no qualms with the app. HomeAdvisor as a company is awful. I would say that 4 in 10 leads aren’t actual jobs. Some of those will be other contractors “testing the system.” Some will be disgruntled contractors putting in fake requests. Some of the leads are just shoppers that don’t even want you to come out for a free estimate. “Can’t you just give me a quote over the phone?” Sometimes, these leads are new contractors trying to figure out what to charge. If you’re a sole proprietorship and you don’t have someone available to reach out to the lead immediately, you’ll have a difficult time competing with those who do. Also, you’ll get a lead that costs $30+ but it’s a really small project that you could only charge $30 for, then you would actually lose money on if you do it. They don’t do any sort of vetting. They do have a way to request a credit when you encounter the “bad” lead but, if you ask for all the ones you deserve you’ll spend more time on the phone complaining to them, again not working and losing even more money. I’ve heard of people having great success with HomeAdvisor but, that’s not the case for the owner/operator. The membership fees and the cost of the leads aren’t worth it, in my opinion.
Terrible Service DO NOT USE
I decided to give their service a try even based on the reviews it has. But working with them has been terrible. I repeatedly asked a question to the representative who was helping us at the time multiple times which she responded with the same answer each time. Keep in mind the response to this question was vital to if we were going to move forward with their services. After we joined charge after charge was applied even without use of the app even if you “pause” it. I called to cancel because we were lied to by the representative after asking multiples times about extra charges. They wouldn’t work with us on dropping the charges. And wouldn’t allow us to cancel their services unless the outstanding balance was paid. We didn’t want to deal with their terrible services anymore so we paid it. We were told that this payment was the FINAL payment. And that within 24 hours we would be receiving an email confirming the the cancellation with the final payment paid. So to our surprise now we’re being charged an extra $300 after they claim that the payment for the final payment was declined. No one communicated this to us at all, and our bank statements state otherwise as well as the statement on their webpage. I recommend that you don’t bother with this company it’s been a horrible experience and just a flat out head ache.
Needs to improve
HomeAdvisor started off good with giving leads and giving credit for customers that never answered. After a couple month with HomeAdvisor I started to notice they stopped giving credit where credit should be given... We have had multiple leads that NEVER answered their or returned our call. Also had customers who scheduled themselves for service and when we call to confirm appointments they wanted to know what was wrong or why their door failed without us going out to see. When we will tell customers have to see the door first they respond with “okay, I’ll call you back” and they instead cancel. When I bring up my concerns to HomeAdvisor they respond with “We don’t give credits for customers not answering or not returning calls”. They also do not give credit for customers who schedule a visit but then later on cancel. Some leads can be $13 for standard leads or $20 for a customer scheduling themselves. I see now how HomeAdvisor makes their money... I’ve talked to multiple door companies who also think HomeAdvisor needs to give credit where credit is due but HomeAdvisor will NEVER do that because they are not interested in helping contractors, they want to make money for themselves PERIOD. This is my reason for giving them a 2 star rating.
Robert b 3 years
3years in HomeAdvisor is the best way to make a good company HOMEADVISOR IS THE BEST everybody needs to understand you’re not gonna get every single lead that comes in and those that are out $1000 and only got two jobs that’s not home advisor‘s fault that’s your fault for not being either a good salesman or sales lady or just not knowing what you’re talking about and it’s not home advisor‘s fault that they did all the work by allowing a system to generate leads to send to you do you think they should not get paid for their work just like you complaining ,,,they could complain if there wasn’t getting paid but yes it takes money to make money if I was everybody on this platform that has a complaint about getting leads and not getting the work charge for your estimate if the lead cost you $40 for the lead charge the customer that you’re going to see A fee to give the estimate. It’s 2021 nothings free. You’re not a bad person if you charge for your estimate they are getting your timeTo come out and look at their problem or their ideas so they need to pay for it. So again to all my home advisor doubters if you can’t ride the horse don’t put the saddle on END OF STORY Drop the mic lol
No regard for the provider
Home advisor could not be more of a scam then it is. Do not use this app or platform if you want to make money or be appreciated. Home advisor will charge you for every last lead they give you. Regardless if you made money on the lead or not. The customer service people do nothing to help you with leads that you have already paid for if they end up being dead ends. Especially when the lead does not answer their phone. I have bought countless leads where the phone number given is not working or wrong and I still do not get money back from home advisor for those leads. Here’s the worst part. The credit system for leads is not based on what’s logically like if you made money on a lead or had the opportunity to make money versus not it’s based on how many leads you been charged versus how many leads you have requested to be credited. All that to say as long as home advisor makes a certain amount of money off you via leads then they will give you some credits, but only a certain amount. After that certain amount they will start to label all your requested credits as ineligible whether they are legit or not. But once you have bought enough leads from home advisor again they will start allowing you a handful credits whether they are legit or not. DO NOT USE HOME ADVISOR!!!
Description
More than 20 million homeowners per year use Angi to find great pros like you. The Angi Pro Leads app (formerly HomeAdvisor Pro) powers your business on the go by giving you access to highly qualified customer leads, allowing you to process payments for free, and helping you manage your online reputation through your profile, ratings and reviews, and more! · Reach quality customers looking to start new projects. · Get paid quickly and easily with zero transaction fees. · Manage your budget, coverage area, profile and more. · Message homeowners and request reviews. If you like what we're doing with the app, leave us a review on the App Store!
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