The Home Depot

Name: The Home Depot
Rating: 4.78799 (1293105 reviews)

Shopping

View in App Store

The Home Depot

Shopping

4.8

1.3M ratings

Age Rating

Seller

The Home Depot, Inc.

View in App Store

Price Intelligence:

Average for the Shopping category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,534

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Shopping category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for The Home Depot

Obsessed with this app

I didn’t think this app would be so useful. Most store apps run slow or get stuck. This app keeps me logged in and shows what I’ve viewed. It shows you what stores have in stock and what aisle they are on. Cut my shopping time by 75% while I was in ther store looking for stuff. You can scan items to see how much they are which is helpful. If your shopping at home it gives you comparable items to look at and specified the difference side by side. You can create lists to save favorite items in a certain category which is then easy to go back and review or find what you were viewing earlier rather than hitting the back button or searching again for the item. No glitches, no pop ups. Easy check out.. too easy and free delivery to home with over $45 purchase which is easy to do when your working on your home. If you buy in the store they only ship items over $400 in price. So this app has made it super handy to get the parts, accessories, fun stuff for the house , etc. And they have nearly everything you could want. You can hire a tech to install appliances or sheds and or remove the old appliances . Or hire a tech for items that need to be assembled. The labor is rather affordable if you are not so handy like me and want it done right. If you shop at Home Depot you should get this app. It helps if your in the store or at home. I’m on it everyday!! And I’ve had no problems with it. Shipping has been an average of 2 days max...😀

11Barriers, Sep 12, 2020

Worst service ever

I ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them. Disappointed customer. I’m switching to Lowes.Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life.

1tgt1, Jul 31, 2019

So close to being a 5 star app

I installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot).Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why??Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating.HD, please push out an update to fix these issues. You’re so close to having a truly great app.

dmanFC18, Aug 20, 2018

If you don’t want products or your money back, this is the app for you!

Ordered curtains that supposedly had abundant stock at the local store. Soon as I placed the order I received an email cancelling the portion of the order of the curtains to pick up in store as there was no stock all of a sudden. Text their “customer support” and as told I had to go to the store to get the portion that was paid for by gift card on a new card and my bank card would be refunded. Three days later I text “customer support” again for status of my refund. I was first told the refund was put on my gift card (that they originally said they could refund) and my bank account. I checked both and immediately responded it was not refunded to either. Then I was told a supervisor looked into it and I would absolutely have them both refunded by that following Friday. Saturday, still no refund. Spent 30 min on the phone on hold for help with a liver person for customer service. After 30 min I was hung up on and will now have to start that call again. If I could give 0 stars I would. After my experience using the app, not only will I no longer use the app or website, I will be cancelling my home depot card immediately.

hey.jude., Feb 06, 2021

Store Locations & Availability Could Improve

Great app, just that the store locations / product availability functions are wonky. The icons on most apps are made for people with perfect eyesight or younger eyes in general. The change store is difficult to find really with anyones eyesight. And just the way that function is laid out is not smoothly navigable. Instead of just canceling your order after you’ve already placed it, the app and website should suggest alternative locations where the products are available and the user could merely click on that location instead of backtracking and renavigating through the process again. I hope that makes sense! Thanks for listening to a long time customer 😅! One other thing- why isn’t there a rewards club where we get points back for our purchases? All of us long time loyal customers have been a large part of HD’s overall success- we should get rewarded for our support. Jus sayin! Also, on that note, please update the Marina Del Rey store! It’s probably one of your busiest locations and it always has ridiculous lines. It’s in one of the nicest parts of Los Angeles and the store is a dump. 😉

JedlyDoo, Feb 09, 2022

Ok overall but curbside pickup feature needs work

App works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to the app. Why doesn’t the sign just say go directly to the app? Once in the app I had to fill in my parking spot ID and my order ID. Why can’t the app find my order ID on its own since it has my customer info? Instead I had to leave the app to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and the app said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t the app acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet.

Melliforte, Oct 01, 2020

Horrible app. Products rarely match what is actually available in store!

Products/Promotions are inaccurate or non existent. Be careful when purchasing through the app or online that your order may disappear as if you never purchased an item. Also seems to be extremely limited on product selection overall. If you don’t know the exact name of the item you are looking for, good luck trying to thoroughly browse the different options or in stock items. I have a brand new phone iPhone 13 pro max with the software up to date and it says my browser needs to be updated a lot of times and that I’m viewing an outdated web version of Home Depot. I have looked through all settings I don’t know why this keeps happening. But if it’s happening to you just quit buying things online. Don’t use app for purchases or web browser. Just dedicate an entire day of your life walking through the store while being ignored or felt to be a bother when you try to get a tad bit of info from any of the wonderful HD employees. Whom by the way, know nothing on any subject relevant to home improvement, tools/ services, inventory or store layout. And don’t get me started on Lowe’s. Believe it or not the Home Depot experience is a huge upgrade. So, happy hunting!

Opps upside ur eyes, Jun 14, 2022

App couldn’t handle my needs

I downloaded your app yesterday, hoping it would help me find and ship some items to store 742 in Chattanooga for pick up. The items are Vigoro plant props, 18“ and 36“. First of all, neither the app nor your website could find “Vigoro plant props“. So I was forced to call your toll-free number (I know this store sells these items because I’ve bought them there, but they weren’t in stock on Sunday) and after waiting on hold for 10 minutes the helpful rep gave me the “Internet number“ for the items. Now how was I supposed to know the Internet number? Your app and your website get a failing grade for not being able to find the item from the description of the actual product. So now I’ve already wasted 30 minutes of my precious time. I spent the next 30 minutes trying to get the app to let me order the items and ship them to store for pick up (after all, that’s one of the main features that Home Depot promotes as an app benefit), but the app simply refused to give me that option. I finally rang the store to talk to the manager to get some answers about the app’s failure to let me ship to store. He couldn’t help. But he did give me an eensy teensy bit of an idea of when the plant props might be shipped to his store. So Home Depot hasn’t helped me at all today, although it’s wasted 1 1/2 hours of my time. And now I’m required to ring the store every day to see whether the items are back in stock. Thanks, Home Depot.Sent from my iPhone

rider on the storm 50, Jun 25, 2020

Their idea of "help"

It's sad when the company knows their workers are so unhelpful the company tries to protect the customers from them by making this app.I wandered the aisles waiting for an associate to at least say, "hi, let me finish and I'll come back" or "hi, walk with me while I finish up" or even a "we're home depot, f@$& off!". Instead, after trying to find the part myself while giving them 10 minutes, I went to the customer service desk. I waited my turn, was shown the app, they scanned my item, and then told a general aisle when the app failed to ID the part. I went back to the correct aisle (that worker told me the wrong aisle), downloaded the app myself, it still failed. I stalked a worker while they completed what they were up to and waiting my turn. The worker finally stopped and demanded to know what I needed so they could get back to doing what they were up to and not have a customer waiting for help. He assured me they had the part and it was on the section of the aisle but couldn't be bothered to show me. I went back to that spot... again. That section was a mess with more miss placed items than I was willing to organize so I could then have the "joy" of searching for the part I needed. I wrote this review, deleted the app, and went to Lowes. Maybe their workers will help.

Skout fails!!!, Apr 10, 2021

Just no!

I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online.

SouthMiguel, Oct 14, 2019

Description

It's a good time to be a doer. DIY IN THE PALM OF YOUR HAND Save time with The Home Depot app. Shop over one million products and find the info you need most.

SNAP A PICTURE, FIND WHAT YOU NEED Don't know what something's called? Just snap a picture and let our Image Search feature tell you. A GPS FOR YOUR SHOPPING LIST Use the Product Locator to find what you're looking for and check store inventory. We'll take you to the exact aisle and bay. MAKE INFORMED BUYING DECISIONS Get Ratings & Reviews in a matter of seconds. Use the barcode reader to scan an item and read what other customers have to say. DO MORE WITH AN ACCOUNT Signing up is quick and free. Get access to real-time order tracking info, view purchase history, enable instant checkout and more. SHOP SPECIAL BUYS & VIEW LOCAL AD Look for a new Special Buy on the app home screen each day. Plus, check out your local ad for all the latest from your Home Depot. TAKE PRODUCTS ON A TEST DRIVE With Augmented Reality, your imagination has an assistant – see products in your home before you buy. Privacy Policy - https://www.homedepot.com/c/Privacy_Security Do Not Sell My Personal Information -https://www.homedepot.com/c/exercise_my_privacy_rights We want to hear from you – email us at [email protected] and let us know how we are doing.