AutoZone - Auto Parts & Repair

Name: AutoZone - Auto Parts & Repair
Rating: 4.77557 (62992 reviews)

Shopping

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AutoZone - Auto Parts & Repair

Shopping

4.8

63K ratings

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Seller

AutoZone, Inc.

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User Reviews for AutoZone - Auto Parts & Repair

Staff really went above and beyond to help

*update* After writing this review I called up my local shop and the manager offered to deliver the bolt to my home himself, which he did. Autozone might have errors in their inventory system but their employers do their best to make it up to consumers. *Original review*I needed a wheel bolt and my order confirms it is in store so I drove 60 miles to pick it up. Turns out they don’t actually have it in stock and I wasted an hour of my time chasing this bolt from autozone. Never again, I’m done.

2noob2bTrue, Apr 05, 2020

Update no improvement

Update- received an email asking for the details of my order so that they could *help* fix the issue but it’s now been a week well six days but close enough and NOTHING this company used to care it’s sad to see them sellout I was actually told on the phone with customer disservice that I could not speak to a supervisor or anyone in billing unless I purchased the same part for the 3rd!!! 3rd!! Time at 153$ for the part it is not exactly chump change well still waiting if they decide to reach out I’ll update I ordered 4 parts at once three came in the mail when I called I was told there was a “billing problem” but they were all purchased together and they took the entirety of it out of my account so they told me to reorder which I did only to wait three days and the night before the part was supposed to come I received an email that my part was supposed to be delivered that my order was now canceled with no reason given however they took the money out for a second time and I have not even received a reimbursement for the first part 315$ and I cannot complete my work on my truck

FalconxmTs, Jun 14, 2022

Dead Battery

I started my day with an unexpected dead battery. I only have one car and with the rain we had this day, that was a bad start. I called Autozone and asked for the battery, so Rafael asked the details to ensure they had it. I asked him if they could deliver it, and he told me no. I said “man I really need the battery and only have one car and the rain was very heavy and needed to pick up my kids from school; we hanged up. Then 1 min later here is Rafael calling me, he said Doug is going to deliver the battery for you, So, in less that 15 min he was in the driveway of my house. I told him please leave it in my garage, then and he pulled a rachet and the battery and installed it for me. I cannot ask for a better service, Rafael and Doug thank you for being such a wonderful people, you guys are great.

Frank-battery, Sep 13, 2021

I drive pass two other auto part store to get to AutoZone

I always have at least two cars and no one ever works on them but me. I’ve used AutoZone for many years now and I find them the best. I really believe they care about their customers both in the quality of products they supply and the people they employ to service Their customers. When I use to use other stores I always felt the people thought They were doing me a favor for allowing me to shop their. I sure they don’t feel that way now.

JCboater, Mar 17, 2022

Bad experience to worst

I was sent wrong items. items didn’t come in the mail. I was told why don’t I do in store pick up but during a pandemic the purpose of ordering online was not to go to the store. still waiting on items after ordering a month ago. items that were sent through Fedex over two weeks ago (tracking last said, Ohio)I’m now told the order was canceled because they didn’t have the part. I’m still waiting on items to be replaced because they were missing. stay away from the stores because all you get is rude people who walk away from you and don’t finish ur transaction, walking away to deal with other customers in the middle of your transactions. Employees that know nothing about cars. The app is worthless. Total bad experience and it’s not even over for me I’m out money for missing things that they’re not replacing I’m out time because I had to go to stores and return all these wrong parts.

Julian rises, Mar 29, 2021

Favorite Store McKinney Texas

I have always enjoyed shopping at autozone especially the one in McKinney eldorado the employees are like family they always there with the heart in need with any issue I come in with. Stress is eliminated and on with my day with a smile with my new toys, tools, detail wash products, and love the body work items. I always help others with fixing there cars. I never think about getting parts somewhere else that I am always after the $20 discount. Locked in and looking for more! That is Huge smile. Haha not to many places can do that. Thanks guys as always, much love!!!

KST75248, Jul 24, 2022

Easy peasy

This app worked very nicely on a first time use. I did however have an issue. I am assuming it may not be as compatible with my Iphone as it needs to be. I couldn’t see what I was writing (everything was showing up in half letters or half screen on information screens) descriptions of items wouldn’t show up in full descriptions... a lot of issues in these areas. That being said, I still was able to place an order fairly easy.

Log book savior, Oct 18, 2020

Not as good as website

It’s better to go to see the website. I can see nearest store, I can track my rewards, and I can add my vehicles. I would say the best feature is you can scan products in store and learn a little more than the tag in store. Searching for products not great at all. I search “ Valvoline” it returned no results. I searched “ engine oil” and then it return with results similar to using the products tab. I can go to the tab of products and then narrow down what I want but seems like extra work. Also the app doesn’t show any saving, bundles, promotions that they have available. Again the website seems to make more sense.

Mikeezy512, Jul 23, 2019

No Loyalty

I have been shopping at 86 Boston St AutoZone since I have been old enough to drive. I get my fluids there my parts myAccessories even my batteries!!! In the last 6 weeks I have spent probably $1500. Some of the tools I bought have already broken, they have sold me the wrong parts and I’ve had to walk back only to be given an attitude and rudeness over a receipt. The people that work there do not know much about cars or the things they sell. I hear “I don’t know” from the employees more than from my 3yo. So today I am broke I get paid tomorrow and after calling and being told they had a part yesterday I walked the 3 miles there to be told “we don’t carry that” I asked who the hell told me it was there over the phone?! “Oh me! He says. I didn’t look I assumed we carried it.” Excuse me??? You made me walk 6 miles because you didn’t want to look in the computer?!. Today I needed to press a ball joint. He told me even to use the tool in house I had to pay $120 plus $7 after all the money I spent and what happened yesterday. He’s standing right next to the guy that won’t let me use the tool. They also refused to give me my core refund for an axle I literally bought from them. I’m done I can have an better experience at a junk yard. I have given them so many chances and i still haven’t heard back from corporate on the matters. AutoZone is a joke and will never get another dime out of me. I’d rather spend the extra money at Oreillys

MundaneChaos444, Aug 24, 2020

App has serious functionality issues

I suspect this app will be nice for ordering parts, or even just looking them up, however there are some issues with a couple features in the app which I noticed within the first two minutes:1. A pop up opened asking me to sign up for auto zone rewards and link the accounts. I attempted to do this, however after entering information, when you click the sign up button, literally nothing happens. It just stays on that screen and you don’t get an email or anything. 2. The TSB list for specific vehicles is a nice feature that I’d like to use, however all it does is show you the name of the TSB, when you attempt to click on one literally nothing happens, it doesn’t show you any more details other than the name.

Philliywilly, Jan 05, 2019

Description

With the AutoZone app, it’s easier to take care of your vehicle than ever before. Order the right parts and accessories for your car or truck with just a few taps. Get the parts you need fast with same-day store pick up or convenient ship to home delivery.

Track your AutoZone Rewards balance and get information on your local store straight from the home screen. With AutoZone on your phone, you're that much closer to getting back on the road. BUY ONLINE, PICK UP IN STORE OR SHIP TO YOUR HOME Easily get the parts you need the same day with store pick up or have them shipped directly to your house. STORE LOCATOR With over 5,500 stores across the United States, the Store Locator helps you find the most convenient location no matter where you are. Set your store to see hours and check pricing and availability. VIN DECODER Use the VIN scanner to add your vehicle automatically and find the right parts faster. BARCODE SCANNER Shopping in store? Use the barcode scanner to check pricing and specifications for any part in the store. MANAGE YOUR VEHICLES Keep track of all of your vehicles in one convenient place. Track every job with the Service History feature, view DIY suggestions with Maintenance Info and check your vehicle's specifications. REWARDS Track your AutoZone Rewards balance right on the home screen. Not a member? Sign up today to start earning money for your purchases.