Icon Office Depot - Rewards & Deals

Office Depot - Rewards & Deals

  • Shopping
View in App Store

Office Depot - Rewards & Deals

  • Shopping
4.8
40.4K ratings
Age Rating

4+

View in App Store

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User Reviews for Office Depot - Rewards & Deals

3
Works from wi-fi but not cellular

I wanted to buy some office furniture for my son and daughter-in-law at their local store and couldn’t even log in with my account. Had to use the website to make the purchase. I subscribe to a VPN service but it doesn’t affect my other store apps like Staples. Someone needs to do better troubleshooting on this app for account logins...others have posted about this same issue but we shouldn’t need a personal call back to access our store/rewards accounts via an app, have never had to do that for any of my other store apps.I got home and switched to wi-fi and was able to log in. I’ll have to see if it works on cellular tomorrow.

Gus350cl, Nov 10, 2018
2
Accessibility and limits to Viewing

App requires devices to be held vertically only. This may work for a cell phone, but it is unnecessarily complicated when you’re utilizing your iPad or laptop. People intuitively want to be able to actually see the complete inventory and related product and pricing information in a horizontal format. Currently, the app is fragmented and inefficient re: number of steps, elapsed time, comparison features for products, and product information. Need to update this app so that you can actually view entire screen and individual account items in shopping cart and in wish lists. Tried to access my account on the website and the app, but both website and app froze and did not open.

Hope28, Sep 28, 2020
1
THIS APP NEVER WORKS FOR MY ACCOUNT

I tried to give Office Max another chance on the rewards account app and I have downloaded/re-downloaded this app over 6 times already just trying to use my account and it NEVER lets me login. It let me create the account the very first time then logged me out and my account ceases to exist again, never letting me login again. There’s always an error when I request a new password and when I try to request my login (thinking that’ll work) it says my email doesn’t exist. Then the app takes me to create an account and I can’t because my phone number is linked to an account.....😑, one of which doesn’t exist for app purposes apparently? This is exactly why I have gotten rid of my “rewards” account before because I never actually get to use my “rewards”. So I’ll be deleting the app, again.

Kweh12, Jul 21, 2018
1
Does Not Honor Notifications Settings

Within the app, I have toggled off the three notifications settings to indicate that I do NOT want notifications for special offers, nor do I want personalized alerts of any kind. Lo and behold, the app is still sending me push notifications about sales and discount offers every week. This despite the settings being toggled off. Additionally, I placed an online order two months ago which later indicated the order was ready for store pick up. I picked up the order the very next day. Two months later, the app is still showing me a red notification circle with the number 1 inside it as if I have not picked up my order. I have opened the notification tray, I have looked at it forwards, backwards, sideways, I’ve clicked it fifty times. STILL the red notification circle is showing as if I never picked up the order. Atrocious and frustrating! You will lose me as a customer simply because of frustration. Fix your app and do better programming so your app operates the way it is supposed to.

Lady.CF, Feb 12, 2019
5
“Price Change Making It Right”

“Price Change Making It Right! “ I went to purchase an HP printer that was advertised on line for $40 less than normal price. However when I went to purchase the printer the price changed on the web site. Evidently prices are updated on eastern time I found out. I am from Alaska and was in Hawaii on vacation which is 5 hours earlier than eastern time zone.I went to the Office Max web chat room and complained. The customer service agent put me on a brief chat hold and came back and told me they would honor the price. I then received a confirmation number and was told to contact the sales department by phone the following day which I did. I ordered the printer and was told it would be delivered in two business days which I thought was great. My daughter was in San Jose and she just had her birthday and it was received on 1 day!A win win for all and a happy birthday girl.Lars from Alaska.

Lars JB, Mar 08, 2021
4
Online Or In store Competitive Pricing

I think that Office Max has very competitive pricing with completion, however the web site sometimes has some technical problems. I have had some issues in using discounts or Max credits that could not be applied when checking out on line. Most of my shopping is in the evening and you can’t call or chat on line with someone with Office Max. I also have completed surveys and no one calls me back. Because of this two items I only gave 4 stars.Office Max/Depot does price matching with other retail or on line stores but not COSTCO Or Sam’s Club. stores for same itemLars

LJB-AK, Dec 18, 2020
4
The application is not registering the correct store

The application worked well until the checkout phase. There the application kept showing the wrong store for pickup. I tried to change the store to my preferred store, but even after going through the change process the store shown was incorrect. I cancelled the checkout there rather than risk the items going to the wrong store. Nice application but this is a very bad bug that needs to be fixed. If the checkout process doesn’t work properly it makes the rest of the process, even if this process works well, a waste of time.

mcmlang, Mar 09, 2021
1
Apple Pay problems

You cannot Buy more than one item with Apple Pay The app separates items that come from different warehouses and charges different amounts than the app shows so the second charge is not approved by Apple Pay and the second item is canceled. They need to charge one charge for the total order not break it up into separate charges. I generally consider this app to be non-functional for placing an order with Office Depot especially with Apple Pay. Customer service really doesn’t know what they’re doing they don’t understand how Apple Pay works. Just place a separate order for each item then you won’t have a problem you have to pay more for shipping that way though but that’s just the way they do it you’re kind of screwed by office Depot. They charge you multiple times for shipping over and over again because they won’t allow you to place one order for more than one thing. I will avoid doing business with Office Depot OfficeMax because of the behavior of this app.

Old_School_CS_guy, Jan 21, 2021
1
Has a mind of its own

Trying to order an item for my son in college. If I put his name in the shipping address, his name replaces my name in the profile for my account and in the billing address. I had to do it at least a couple of times to correct my name in he profile after I placed the order. My son’s name still appears on the billing address of the order which is incorrect. The payment appears to have gone through though?! It also still shows my son’s initials on the upper left corner of the screen even though I corrected my name in my profile?! One more, it took the phone number I had for my son with the shipping address and added it to my profile. At least this time, it did not replace may profile phone number. Bottom line, this app needs serious debugging or it may simply not worth the hassle using it.

PoloMagic, Jul 17, 2019
5
Now working as expected with 9.13 update !!

Originally had problems with ver 9.12 but were fixed with latest update to 9.13 !! Now there is no freeze app, everything working good. I kept the original comment for reference only.Using latest version 9.12 and iphone 7-plus with ios 12.4. I installed it, log in, use it and everything works ok. But if you are closing background apps by double clicking the home button and swiping up, the next time you open the app it only shows a white screen with officemax/ officedepot logo, nothing else, no even for a few minutes. The only way to fix it is to uninstall the app and start over.

Srcorrecto, Aug 20, 2019

Description

The Office Depot® app offers you a smarter way to shop for office supplies and technology while saving time and money. Shopping - Purchase items FAST with our mobile optimized checkout, including Apple Pay & PayPal. - Log-In to your account and the app will automatically sync your shopping cart, order history and account information to provide you the best shopping experience. - Opt-In to push notifications and get app exclusive deals sent right to your phone. Stay up to date on all our deals and order updates. - Find the nearest store location, store hours, click to call and get map directions. - Use our app wallet to store gift cards, rewards certificates and access your rewards member details.

In Store Pickup - Get your items conveniently with Office Depot’s Buy Online Pickup In Store. Place an order through the app and pick it up in 20 minutes at the store of your choice! Deals - Shop deals by category on thousands of items anytime, anywhere - Browse and save coupons for both store and online - Stay up to date on the best offers with the weekly ad Rewards - Track your rewards and certificates all in one place! Access and scan your member ID card and certificates right from the app when you are in store or use them online. Store Assistant - Turn on your location services and activate our Store Mode to access our best deals and tools to shop while visiting your favorite store. Join the Line - Enjoy the convenience not standing in line for your Print & Copy order. - Make your appointment to meet with a Tech Service technician. Copy and Print - Print copies and flyers on the go - Customize business cards and pick them up the same day Never run out of ink again! - Find nearby printers and automatically display the right ink cartridge to buy. - Turn on ink monitoring so you know when you’re running low.

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