Staples: Home, Office Shopping

Name: Staples: Home, Office Shopping
Rating: 4.72621 (27325 reviews)

Shopping

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Staples: Home, Office Shopping

Shopping

4.7

27.3K ratings

Age Rating

Seller

Staples Contract & Commercial Inc

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User Reviews for Staples: Home, Office Shopping

Wrong location

When I purchase online to pickup in store, I have to keep changing the location to my home address but every time it automatically reverts back to my work address - even within the same checkout screen. So this doesn’t happen again I guess I need to delete my work info so there is only one address showing. If and when I order something for my company I will enter new info or better yet set up a separate account. I guess the website is not capable of handling more than one address per name.

App sad, Apr 27, 2020

I'm going back to Office Depot

This app is the pits. I tried twice to enter my credit card information, and error messages come up, saying that the CVV number isn't there when it is. Judging from some other comments here, I'm suspecting it's because I chose not to in the settings keep the payment information stored in the app for future purchasing, but I will not do that, especially for a company like this. I then called up CUSTOMER SERVICE which of course was outsourced to some other country to someone with an accent I could barely understand, and he offers to take the order by phone. After doing so, I asked him why isn't my order in the app so I can see if it is correct and also get the tracking information because it's coming in a couple of days. He lied to me and says he will tell the technical support people that it's not showing up in the app along with the other problem of the credit card feature not working. Then I read another comment here saying only Staples online orders show up in the app! The one I placed over the phone won't even show here, and I need that info in my app so I can remember what I bought and when so I know what I have bought & put in stock, and I only like to use apps to do that! I am not signing into their crappy website to see if there are any orders missing from a long list, that isn't happening!!! When this order arrives, that will be my last one! Goodbye STAPLES!

Bonito apps, May 14, 2021

Terrible on line ordering service.

Terrible website and service. I ordered ink cartridges for my Canon MP530 printer. Before finalizing the order I called the local Staples store to ensure that I was correctly using the Staples App before finalizing my purchase. The Staples representative said that I was and so I completed the purchase. In my order I also purchased a copy of Turbo Tax. I then received an email informing me that my order was ready for pickup. However, when I arrived for pickup I was told the only item available was the Turbo Tax and the ink cartridges would not be available until the end of April. With Covid 19 I try not to make any unnecessary trips so to waste my time with Staple is more than frustrating. I will not shop at Staples again. If I could give Staples a score of zero I would.

Bukalua, Mar 02, 2021

Low Inventory

Staples did not have my ink in store and salesperson said I could order from website.They did have Canon black ink but not color ink. Waited over a week to send order with color but never had. So order some Hammermill Copy Cover I use for greeting cards, so I would not lose my coupon.I guess COVID has affected stock too. I do love Staples, and used their laser printer for pictures Which is very reasonable.BJS

don't think you want it, Dec 30, 2020

The Staples app could be improved

This app isn’t really that user friendly. I rarely see my rewards on it, and it never shows my 5 picks as a Plus member. I had to log in via my laptop to make the 5 pics and still can’t see them on the App. My ink rewards show sometimes and not. Besides that, ordering once you find what you need is easy.

handmade by TOMMY, Jun 03, 2021

Zero stars. Absolute garbage

Not able to complete a purchase for pickup, which is literally the point. App keeps wanting a shipping address even though I’ve selected pick up within an hour. Horrible user experience. If you accidentally swipe down you have to re-enter your billing information. Not able to paste email or password into the login fields. Better off using the website, especially since this app is nothing more than a poor implementation of a wrapper around the website itself. If I could give zero stars I would. Can’t understand how or why this app is so highly rated when, from my experience, it is absolute garbage. Feels like it was built by an intern.

iracecars, Sep 19, 2020

App Is Missing Basic Functionality

The app pretty much only works as a price checker or rewards card access at this point.When logging into your account, if you try to do any account reset options (resetting password, etc), it sends you a confirmation link to your email. That’s fine. But then clicking the link takes you back into the app…. Which then doesn’t have anything to help you complete the reset process.There isn’t a visible way to check order status from the account screen in-app. If you click the link in the order confirmation email, it redirects you through to the app, which again then has no helpful information. I had to delete the app in order to use the Staples website on my phone, which more than defeats the purpose of having the app.

Kjwells94, Feb 13, 2022

Horrible App

Needed to buy some things so downloaded the app. Well every item I tried to click on I got a message “Oops something went wrong” the app was 6 for 6 in items I tried to open and couldn’t. Then to add insult to injury once I did get an item to open, when I went to put it in my cart, screen would go black and go back to my home screen. After a few of those I got fed up and purchased the items on another site. For me this app is a complete and utter waste.

Renov8rnyc, Aug 18, 2018

Good and updated but

Staples is a good app it’s updated its clean it’s fresh I found a work around for the log in bug you turn WiFi off and use cellular don’t ask why that works, but I also can’t add my rewards card to apple wallet I had it before but when I tried to uninstall and reinstall all that it still won’t let me add it it says “Rewards” this device doesn’t support apple wallet feature which makes zero sense since I’m on an IPhone X so please fix that bug in the meantime I found a work around using Stocard and adding it to that hitting share and add to wallet it’s not as fluid to get to the card but it’ll do until this bug is fixed

thewalkinwhovian, Feb 27, 2018

Checkout

I was expecting to see an estimated shipping date prior to completing my checkout but didn't get a date shown until after I completed the payment. Disappointing because I would have possibly chosen another venue had I known I will have to wait 8 days for it to arrive. Also, because the purchase included free shipping if I had been offered to pay for faster shipping service I may have chosen that option instead but there wasn't any. Also disappointing. Perhaps the website is more inclusive of these options but using the smartphone is handier so updating the app to include more options prior to completing the purchase would be my suggestion.

Vickibeth1022, Aug 09, 2020

Description

Never run out of the essentials with the Staples App. Shop from anywhere for office supplies, ink & toner, school supplies and more. Need it yesterday?

Qualifying online orders receive free next day shipping -- or get it even faster by buying online & picking up at your local store or choosing Instacart for same day delivery. - Get instant access to our daily deals right from the home screen. - Buy Online and Pick Up In-Store. Order and pay in the App and pick up in store within 2 hours. Same day pick up is available on all your favorite home/office supplies and school supplies. - Use the barcode scanner to check prices and use our easy reorder features. - Use the Orders Screen to get updates on recently placed orders and stay informed on order status and delivery times. Track your shipment every step of the way. View past orders with the Order History screen for quick reordering. - Our new Lists Screen is an easy way to stay organized and make re-ordering a snap. Log in and create a new list or view a previous list. - Personalize your shopping experience with TouchID and store multiple payment methods, address profiles, and more. Look for special in-app offers and use enhanced search to quickly find and order everything you need. - Sign up for the Staples Rewards Program for exclusive offers, free delivery, and support. Already a member? Link your existing account and get notifications when your Staples Rewards become available. Track rewards earned from spending and ink recycling and view your rewards balance. Redeem rewards for more discounts. Shopping in the store? Scan your Rewards number using the Staples app and earn or use rewards - no card necessary! The Staples App has you covered whether you are returning to work in the office, working from home, or gearing up for back to school. Shop anywhere, any time for the latest deals on paper, ink cartridges, office supplies, and technology products from printers to computers, monitors, keyboards, and mice. Get everything your student needs for back to school from notebooks to binders, to pens and pencils and graphing calculators. Browse office furniture from desks and bookcases to office chairs and gaming chairs. Enjoy fast and free delivery with minimum purchase. Privacy Notice: https://www.Staples.com/PrivacyPolicy California Notice: https://www.staples.com/hc?id=d0641e76-dd9f-4d69-80d3-ff148ddcd188 Do Not Sell My Personal Information: https://submit-irm.trustarc.com/services/validation/2394f394-3df4-4051-bfa1-50c2cfa45f02 By downloading this app you agree to Terms and Conditions: https://www.staples.com/hc?id=52e40651-0852-4ad7-a532-45017c287d50