Ace Hardware

Name: Ace Hardware
Rating: 2.85336 (1207 reviews)

Shopping

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Ace Hardware

Shopping

2.9

1.2K ratings

Age Rating

Seller

Ace Hardware Corporation

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User Reviews for Ace Hardware

Not very useful

Shop at Ace quite a bit, so I was excited when they came out with an app so I could shop online and have all my rewards in one place. The website is pretty terrible so I was really hoping the app would be better. I was very disappointed. The search function only brings up about 6-8 items using the keyword you enter. Usually more than half the items have nothing to do with what you're looking for. Also, there is no way to filter by what is in stock in your selected store (just like the website). So basically you have to search through page after page of items, and if you do find what you're looking for, it might not even be in stock near you. The other main issue is the filters are all over the place. Say you're looking for a 4"x10' stick of DWV PVC. When you try to filter by 4" ID, it might only bring up half the results. And sometimes it brings up 4" long threaded pipe off all different inside diameters. Probably because when they enter items into their system, most of the item descriptions are incomplete or just wrong. Their entire system needs help, including the app.

Alex99072, Sep 11, 2021

Frustrating

So, while the app itself may actually be well made, the back-end system for product search (one of the primary functions of the app) is so poorly implemented that using the app is a major frustration.Search results are consistently so restricted that they don’t show what you’re looking for, unless you get very lucky; they are non-inclusive. For example, searching for “triclopyr” (a type of weed killer ingredient) returns *one* result — forces you to one product page, and does not allow you to browse any other products with that ingredient. Searching for “Milwaukee PACKOUT” doesn’t include the *Shop* line of Packout gear; you have to search for that specifically, so there’s never a way to know if ACE actually carries the products you may be looking for, or find things you didn’t already know existed.The app randomly decides to load results in an in-app browser (webpage), instead of showing results in the app-native display (list). This makes shopping frustrating, because you never know when the same button that would take you back to your refined search results may randomly take you to the previous tab, losing all the parameters you entered — meaning you have to start over.There’s also not an option to refine searches by local store availability, which would be helpful.

DickL13, Jul 21, 2022

Frustrating

So I get this nice mail out telling me that my ACE rewards has been upgraded to “Premier Member” with added benefits. Great I have been a member for a long time and was glad to see I might actually get something for being a member. In the mail out it says to download the app and receive an additional $5 bonus, cool. I downloaded the app and tried to log in, said my email and password was incorrect. No problem I hit forgot password and entered my email to which it said no information found. Ok, maybe I never put my email in there. I go to create account and it says if you already have a member number not to worry just fill out the information and the app will find me. After filling out the information 3 times it still says “no information found”. I will revisit this review after someone has figured out how to find me other than the emails I get sent and mail outs I get sent EVERY MONTH.

G8orfn01, Feb 07, 2021

App issues searching and selecting

Now more than ever I want to support my local ace Hardware! But searching on this app is difficult. How can I see what’s in stock and available? Multiple times I’ve made a choice for a product then to find I can’t add to my cart. Get it together Ace! How is your app rated so high? I’ve moved several purchases to other businesses because your app.Adding; once I found something I could purchase. I went to the store for pick up and had no clue where to go. I called the number to the local store and the person really didn’t know either. Then half of my order was there and half wasn’t. I don’t have any idea when the other part of my order will arrive and the “pick up guy” didn’t either. He was looking everywhere for the other half of my order. You are my favorite hardware store but you are DROPPING THE BALL. UP The Technology for this app. I got your note about demand being high. I understand. But I didn’t have this issue with your competitors. Innovate. If you want to give me $100 in something make it something other than magazines. That just makes me feel like you’re out of touch. Are you selling my info to a 3rd party for Magazines? Magazines. HAHA

MJGRAY615, Apr 21, 2020

Basic features but lacking a lot of usability

I’ve had many issues with app. Biggest is it doesn’t save payment info. It’s no longer convenient for quick ordering if I have to type out my whole credit card number on a cell phone. There is no integration with one password either so I can’t have it enter the CC info. I think almost all major shopping apps have both of those features. Also, inventory is an issue. I’ve searched for items and saw they were listed in stock and driven down to store and then have zero of what I need. App isn’t helpful if it’s not accurate. There is also no location info so I have no idea what area of the store to find the items. I placed an order this morning and finished the check out process and when I click on cart it says empty now that purchase is complete but the shopping cart icon still says 3 even though there are no items in cart. It doesn’t reset indicator. Maybe website is better than app? I hope so. Haven’t tried but I guess that’s my next go to.

MrAnalogue, Jan 15, 2022

Needs a bit of work

I updated my iPhone recently. The Ace app on my old phone transferred over as expected. When I went to use the Ace app, it opened up a blank screen and stayed there. I deleted and reinstalled the app from the app store. The only place the icon showed up was the “Application Library” screen but at least it launched a login screen. I logged in and it opened a blank screen again. I deleted and reinstalled again. When I launched it I canceled the login screen, and then the Apple location permission and notification prompts came up. I answered those, and I was able to log in. The icon still only showed in the App Library, but I was able to press and hold the icon and choose “add to Home Screen”. The icon shows normally and the app is working now. I would expect the app to correctly handle the OS prompts and icon placement by itself as part of the installation process.

Raoul189, Sep 12, 2021

Search...no results

V2.0.10 I rarely review apps but the search feature is terrible. You must know exactly what you are looking for and sometimes that doesn’t even do it. Just one example: searching for Killzall 365 weed killer. I search for killzall 365, killzall, kill-zall... I happen to remember that it says hi-yield at the top of the bottle so, I search for hi-yield killzall 365...so far no search results...finally I type in just ‘hi-yield’ and I get a category with 83 products in it that I then have to scroll through and find the product. How is this product listed? ‘ Hi-Yield Killzall 365 Grass & Weed Killer RTU Liquid 1 gal.’ so why does it not find it? You guys are losing business over this because it appears within your own app that you do not even carry this product or much of anything else. I love my local Ace hardwares but if I am looking for something specific then I want to know if they have it or not before wasting my time. Fix this. It can’t be that hard to fix and it shouldn’t be that hard to search for something!

Skratch145, Apr 17, 2021

Too bad it’s so poor

I love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. The app tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between the app’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted the app and have reluctantly moved on to a local big box store where their app is right most of the time. The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example. It’s really too bad I would love to support my local Ace esp. during the pandemic.

Sportsoft, Jul 12, 2020

Next to useless

This app pales in comparison to their competitors, Home Depot and Lowes. Most of it is a begathon to join their rewards program, but I already am a member. But I can’t sign in because there is no provision for entering either my account number or phone number, both of which are how I am identified in their stores. The only way to log in is using an email address, but I closed that address when I moved. I reached out to their customer support line but they ignored me. The other non-starter for this or any app in the 21st century is that they don’t have an iPad version and the app can’t be used in landscape mode. Duh, if I’m shopping for stuff I am most likely to be at home using my tablet, not on a mobile phone somewhere. The rest of the app looks like they assigned it to a high school student who never saw the inside of a hardware store, compared to the big guys it’s next to useless.

toddhunt, Mar 28, 2020

I can’t even use the app

I got an offer to download the app and link my account for a $10 bonus. I downloaded the app, went through all the screens, everything seemed to work. Then it took me back to the home page and just kept going through the create account function, not just sign in. It was caught in an endless loop. I removed and installed the app again, this time I had the option to just sign in. Put in all the info and it said there was a problem. Went ahead and reset my password, went back to app and it still said there was a problem. Did it yet again, but this time no matter what I put in to reset my password, it said I couldn’t use one I’ve previously used. I was making stuff up off the top of my head and it kept saying it. A free $10 sounded nice, but it’s not worth this.

Wilspup75, Feb 26, 2022

Description

Welcome to the helpful place right on your smartphone. Take your Ace Hardware shopping and rewards experience to the next level and get a $5 bonus* available the day after you download the app. HOME See your Ace Rewards status and take advantage of your monthly offers.

Premier members can see their exclusive deals and all users can see what’s new at Ace. REWARDS Get your rewards faster and earn points in more ways. Track your points easily and invite your friends to get 1,000 bonus points. See recommended items to get you to your next reward and how close you are to Premier status. Check out your annual Ace Rewards savings too! MY STORE Locate your preferred store and contact it easily with one click calling and mapping capabilities. Check out your store’s local ad, hours, services, brands and events. SHOPPING Shop thousands of products like grills, power tools, and home improvement products. Then, choose how to get them, in store, store pickup, curbside pickup, or delivery. ADDITIONAL FEATURES - Access your Rewards and offers in one place and add them to your digital wallet with ease - See your purchase history to easily reference products - Your inbox will house all your past notifications in case you missed them - Store other purchases in My Products to easily access warranty, additional parts, or paint colors and sheens. Exclusions apply. Limit one bonus coupon per Ace Rewards member. Bonus Coupon will be available the day after an Ace Rewards member downloads the mobile app for the first time. One time offer valid for first download. Visit the mobile app for details. When you download the Ace Hardware mobile app, you are agreeing to the following: i. Ace Rewards Terms & Conditions - https://www.acehardware.com/customer-service?page=ace-rewards ii. Mobile App Terms & Conditions - https://www.acehardware.com/customer-service?page=terms-of-use iii. Privacy Policy - https://www.acehardware.com/customer-service?page=privacy-policy Download the mobile app for more information.