Genesis Intelligent Assistant
View in App StoreGenesis Intelligent Assistant
4.7
Age Rating
4+
Seller
Hyundai Motor AmericaGrow your in-app revenue
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Mobile
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User Reviews for Genesis Intelligent Assistant
Not bad, could be better
I’m new to Genesis and the App. I like the features of being able to remotely lock doors, start AC, check on charging but I wish the app automatically updated car status in real time when I open it. If I forget, I’m looking at old data. It’s also buggy showing my car located in a place that’s almost 70 miles away. I don’t know how to update this. It also gave me a scare the other day when I was trying to start a charge and I was getting system maintenance issues and it showed my car at 0%! I was actually at 30%. It fixed itself after maintenance update but I had to go out and manually start the charge again. Hoping issues are resolved so I can give a 5 star rating in the future.
Delete/Download AGAIN...
2+ years of ownership into a $56k Genesis G80 and am still having persistent issues with this app! Blows my mind that for remote services this REQUIRED software “solution” still has nonstop errors and doesn’t complete tasks that competitor vehicles for 1/3-1/2 of the cost can do EVERY...SINGLE...TIME! Am exhausted with the Genesis phone service line which are nothing more than call-center clerks with no technical ability or answers to REAL questions. If ANYONE at Hyundai/Genesis is reading this please understand that despite building a wonderful solid vehicle...this experience alone will be reason for me to NOT buy a GV80 when the time to make a trade happens. You’ve had 2 solid years with me as a dedicated customer to get this right...and here I am being told “sir, software will NEVER work 100% correctly” by your own people. Totally unacceptable!
Great features, app update required reinstall
I have only been a Genesis owner for a few months. But I’m really impressed with the app. I’ve only had experience with the Icon service Infiniti dealers often install and this is MUCH better. The update that happened recently is much better in design. Doesn’t feel as out dated but the auto start still feels insecure. I never know if my car will start. You also have to keep the app open and on the start screen to get an idea. But it can take a minute before starting. If I’m starting, I’m ready to leave soon and getting things together. So keeping the app open in front of me is abnormally possible. I’m still glad to have it but just feels a little insecure. As for the other status updates on the car, mine is under two years old. So it’s not quite to the point that issues are likely. The app will become more and more important to pay for the subscription once the car gets for years old or older. Still glad for what it has!
Great concept but FTD
You would think such a prestigious vehicle like the genesis from a large corporation like Hyundai would be able to afford some good software developers and invest in network services so that this App works all the time. I just signed up for it and so far it has failed on me 3 times in two days that I really needed it to work. What’s the point if I have to start my car and leave my keys in it. Might as well drive into the ghetto and hand over the keys. The interface is nice and easy to navigate. Could add in features like driver settings for the seat controls. My wife sometimes uses the car. I do like the presets for remote start depending on weather. I give this 2 stars. Regardless of the features it can do, It’s only good when it’s working.Edit 1: it would also be nice to enable the heated seats and steering wheel feature on my G80. Edit 2: seems like they fixed the server issues. I have had more days remote starting then not.
Latest update helps but be careful!
Overall a great app, The latest update fixed a number of issues including “lock and start” so auto start will still work even if car is unlocked. HOWEVER - it will lock and start if your keys are in the vehicle. Effectively locking you out. You can use the remote unlock but it won’t work until the auto start sequence is finished and the car shuts off. So you may be stuck for up to 10 minutes. Note, with the remote unlock it will only I luck for a few minutes the. It locks itself again so you almost need to be standing right next to vehicle for auto start to work.
Horribly broken currently
This app is so broken right now, not only can’t I not reset my PIN (it goes in a loop when I go to reset sending me back to he beginning of the reset process)which is required all of a sudden, but the functionality to submit a bug in the application is broken because you can’t submit due to the submit button being blocked by the keyboard which you can’t minimize. On top of that you go to the genesis website so that you can contact the company and the login function is broken. This is with an updated app on a new phone without any type of oddities. Just a complete breakdown of the services and support on multiple facets.Genesis wants to sell luxury cars but can’t do the most basic of quality control on their application? I think they have a long way to go and this is a disappointing setback. Please contact me and resolve the issues and I’ll happily update my review to reflect as much.
Disappointed with Genesis GV80 vehicle and software app
In 2021 I had owned a Hyundai Palisade for just over a year and was quite happy with it. On a visit to my for a routine maintenance procedure I was told there was a favorable repurchase program in effect and I decided to “upgrade” to a Genesis GV80. What a mistake!! One month after taking delivery the transmission fatality failed! It took over month to have it replaced!! Since then I have a series that f problems with the battery “ mysteriously”going flat and resulted in a replacement being required after one year after a number of visits to the dealership where I was told there was nothing wrong with it! The software that is supposed to offer a wide range of “useful” features is a nightmare to use and extremely unreliable.Overall been a very disappointing purchase and one I will not be recommending!!
Love the car, hate the app
Genesis makes great vehicle. I’ve owned my 2019 G70 for a year and a half now and it’s great. However the app is absolute trash. I would say remote start on average has worked 6/10 times since I’ve owned the vehicle (362 remote start actions logged since ownership). Out of the 60% of the time it works it still takes 2-3 mins for the car to start after pressing the remote start on the app. Very frustrating. I keep my vehicle software and iPhone up to date at all times so no blaming either of those. Recent app re design has made things even worse, for 2 weeks now every time you press remote start it tells you your pin is expired so you have to make a new one every time you get on. This app has been awful since I’ve owned the car with no sign in sight that it’s going to get any better. I plan on switching to a 3rd party remote start soon especially at the rates Genesis is charging.
Not great, usually does the job
The UI of this compared to the Hyundai app is pretty disappointing given this is the premium brand. But my biggest gripe is the lack of service most times, and inconsistent service as well. Remote start request can be near instant one time and take 2-3 minutes the next. Or 5 minutes go by and you get an unsuccessful request for no reason. My other big complaint is the very disappointing Watch interface, there’s no point in it at all. If I try to start my car from the Watch it tells me to log in on my phone. So for the Watch to work, I have to have the app open on my unlocked phone which will already be in my hands… see the problem? Makes no sense. And to add to that, the watch requires my pin to complete the request. Too many redundancies. Still use the app often, and love my Genesis, but not likely to renew the subscription with these issues.
Terrible app and service
The idea behind this is great but unfortunately the execution is terrible. When it works, it works slow. It takes several minutes from the time you issue a command through the app before it registers to the vehicle. Even then it seems to fail 15-20% of the time. What’s more frustrating is that is costs $300 a year for all of the services. For that price I would expect them to work reliably and quickly. After several failed unlocks today I tried to call support and the hold time was over 35 minutes. I keep hoping they will improve things but after years they have barely updated the app. It still doesn’t even have support for the iPhone X display well over a year after it was released. Note that the screen shots show it on an X but they don’t show that there’s huge bars on the top and bottom. Genesis needs to take this one back to the drawing board.
Description
Genesis Intelligent Assistant allows you to access features on your Genesis vehicle remotely from anywhere. Start your vehicle, lock or unlock your doors and more. With the Genesis Intelligent Assistant App you can: • Remotely start your vehicle • Search and send Points of Interest to your vehicle • Remotely unlock or lock the door • Check if your doors are locked or unlocked • Remotely activate the horn and lights • Find your car • Access your saved POIs • Make a service appointment • Access Genesis Connected Services • Access maintenance information and Monthly Vehicle Health Report • Receive calculated departure messages for synced calendar events with location • Receive proactive notifications to remotely start and cool or heat your vehicle based on current temperature • Five Genesis widgets for Remote Features, Parking, POI search & Send to Car, and more Genesis app also supports Apple Watch features.
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