Icon Optimum Support App

Optimum Support App

  • Productivity
View in App Store

Optimum Support App

  • Productivity
1.4
1.2K ratings
Age Rating

12+

View in App Store

Price Intelligence:

Average for the Productivity category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Price Intelligence based on:

213,534
apps aggregated
8,172,290
in-app prices defined
89
main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Productivity category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

User Reviews for Optimum Support App

1
Bad APP and terrible Support

I don’t know what happened to Optimum, they used to have good customer service. These days however, it seems that everything went down hill. 1. You can’t reach them by phone, or email 2. their CHAT is horrible, it only works sometimes, and it takes a VERY long time to get someone to help you. And even when you finally get someone to help you, it takes them a long time and the worse part is, they have reboot the modem (or you lose connection before that), when internet comes back up you see they DISCONNECTED the CHAT. How upsetting is that? Moreover, They know you have an issue, (internet keeps going down - lots of lost packets) WHY don’t they call you back? They have your contact info.3. The APP was build by an amateur, it almost never works and certainly can reach tech support or any other support from it...

KingDavid123, Apr 23, 2020
1
Worst App Ever

My title says it all. This app is the worst!!! How is it possible that a support app performs worse than the product it’s supporting!!! I am so over it. App constantly crashes, I can’t pay my bill through the app because the Bill Pay function is never available, and god forbid you should want customer service without having to call optimum! That’s not happening either. I have a home in another state where Xfinity is the cable provider and the level of service is so far superior to optimum that it doesn’t even warrant discussion. I am about done with paying astronomical fees and not being able to even get some basic service or information without spending a minimum of a half hour on the phone with optimum! For the price I’m paying a deserve way better!!!!!!!!!

Loveydaboyz, Dec 21, 2020
1
Worst cable company ever

This app doesn’t let me do much. I feel optimum app should have an option to review and make changes to your service package instead it only let you upgrade which is the least I want to do. I have basic cable which I used to pay $140 per month and now it increased by $60 that’s outrages, and I wanted to cancel my services with them but I’m too upset to even try and talk on the phone with a customer service representative, so I tried doing the Chat Now But guess what?!? There’s automatically answers for all your question not a live person chatting with you. Very disappointed with my service and prices. I’m so glad there’s other cable company now offering their service on my area. Can’t wait to change to a company with reasonable prices.

M!SsConfused, Jul 14, 2018
1
Utter trash

When do you think about it, what is the main reason for having an app like this? To check when the tech is coming? Most services use text or email. To visit an optimum store? Before downloading, who even knew there was one? The reason you get this app is to pay your bill. Just like you don’t download the Verizon app to buy a new phone, who does that? You get apps like this to open, pay your bill, quick and easy, and rock on (like Verizon). In doing this, the Optimum app consistently fails. I have had it on my phone for a while now, hoping someone will fix it, but no. First off, it can't support Face ID so you’re always signing back in. Then when I go to the billing section it always shows the balance at 0 and says ‘service unavailable at this time’. It’s never changed. If you even try to make a payment it won’t go through. In the beginning I was late with a payment til I caught on. So yeah, frustrating and not worth it. Pass.

Mortlcoyl, May 19, 2020
1
They don’t care about you, customer

I like how when using optimum you over-pay for intentionally slowed down internet service, after being a customer for years and years, and yet new customers are offered 1/5 your price for life at like 10 times faster rate. But you, loyal customer, are essentially ripped off. Motivated to write this because I arrived home just now only to find optimum internet is out/non-functioning/broke once again in my town. And this app not working, even without the Internet. And then if you have so many important people jobs etc. using your optonline email address, it makes you feel stuck here, with only regret. But I’m going with another provider as soon as I can. How’s that for a review?

ripped of royally, Nov 05, 2021
5
This App works Just Fine

I have never seen so much whining and crying by such a large group of ignorant people. It reminds me of when the TV app came out and people hated it. They hated it because they didn’t understand how it worked and they had changed the app to act more like a Netflix app which greatly improved his usability and effectiveness. At the time it had a rating in the low one to two range. It took me a couple days to figure it out but once I did I found to be great and have since given it a 5 star rating and i berated other users to take a second look. Now it has a 4 star rating. I say the same with this app. Stop whining and actually use it. If you don’t need it that doesn’t make it a bad app. If optimum service people mess up that does not make this a bad app. Focus on the app. It does everything you needed to do and it does it fine. It works well and quickly it doesn’t stall out or crash. I do not work for optimum and I have no vested interest in the success. I simply believe in fairness and honesty and the truth and this app works well much better than the ridiculous one star rating it is getting. My prediction is that once the haters shut up and everyone else gets involved this will have a rating near or better than four stars

Skierbarry, Feb 15, 2022
1
Optimum

Let’s see I’ve been paying for service since August 2019 February it begin to mess up my family couldn’t use the service for the entire month of February so I called customer service and they told me to bring in my equipment maybe mines needed to be updated whatever that meant so I did I spent $40 in travels just to get there and be told I have to clear my bill completely before they hand over the new equipment so I did which was only $108 REALLY! ok so I take it home and what do you know they equipment doesn’t work they gave me a faulty router so I still couldn’t use the service so time goes on I continue to call for weeks and never could speak to anyone finally after two months of paying for service that I never could use I get through to someone and by a miracle they sent a technician out he fixed everything and just five days later here we go again. I wanna remove this service from my home completely they are the worst and the bad part is I cannot change companies because no other company services my area how about that so unless I pack up my whole family give up my house I’ve been living in for 40 years I’ll forever be stuck with this horrible service that I continue to pay for now they want $300 I’m not paying that where is my 2month credit for no service use.

sugamama80, May 11, 2020
1
Just as bad as customer service

Optimum is notorious for their terrible customer service. This app is just another rendition of that. No longer get booted between 4 different departments on the phone, you can just be booted out the app and forced to sign in over and over again in the middle of paying bills. Do yourself a favor and switch to another provider if you have the opportunity. When you submit feedback on the customer service, it falls on deaf ears. When you speak to them directly, they grossly remind you of how little you’re regarded. Don’t get me started on the bill changes they do. You’ll be so tired of dealing with them, you pay the difference without questioning to avoid having to speak to them. Poor service. Poor User interface on the App.

user#111, May 12, 2019
1
Complete Garbage

I’ve tried using this app on and off over the 4 years it has existed and it has never worked. 4 years, never worked. And these people are supposedly running an internet company, think about that. All I want to do is review my bill. They could literally just make this a pdf viewer that uses your login to fetch the pdf bill. Their mobile website is also garbage. For years you’d login and a huge blue rectangle blocks your view of 85% of the page. None of the menus work. This should be embarrassing. FIOS is coming to my street next year and I will be totally gone. And if that doesn’t happen I’m signing up for StarLink. You literally need an ancient desktop computer to get your bill from this lame companies loser website. They should just nationalize the cable ISPs. You guys are nothing but a set of pipes and you prove time and again you shouldn’t be run for profit or competition.

WasLookoutforChris, Nov 05, 2020
1
H.O.R.R.I.B.L.E.

I cannot verbalize how much I hate this company. Why can’t anything be done right?? I shouldn’t be disappointed because I’ve never had a good experience with them, but I saw an easier way to pay my bill by using the app so I got it. I have had this app for mOnths and have not yet been able to use it because there is always an error with the bill pay method. 🤔 They’ve messed up my bill on the website by having the whole site down for days and that’s why I thought the app would help... no, that doesn’t work either. My internet is slow and goes in and out at any given moment, bill keeps going up every year even though NOTHING has changed, app doesn’t EVER work, customer service is a joke... I hate optimum and can’t wait to switch to something entirely different. How can you have a company running that has so many issues?? Fix this!!! 😡😡😤

x_kimchi_x, Feb 22, 2020

Description

This release is to address some bugs in the app related to UX and minor functional issues plus some performance improvements.

More By This Developer

Optimum Entertainment

You May Also Like

T-Mobile DIGITS Productivity
NETGEAR Insight Productivity
TruGreen Productivity
ButterflyMX Productivity
EZ Receipts Productivity
NYDocSubmit Productivity

POWER SUBSCRIPTION REVENUE GROWTH

img