Google Fi

Name: Google Fi
Rating: 4.52071 (18907 reviews)

Utilities

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Google Fi

Utilities

4.5

18.9K ratings

Age Rating

Seller

Google LLC

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User Reviews for Google Fi

Limited Features, Horrendous Support

Two of their best features are not supported in iPhone, and it appears very unlikely they ever will be. Depending on your local T-Mobile signal, these may mean you can't actually use your service. First, Fi does not support WiFi calling on iPhones. Second, they do not support their intelligent switching among carriers (you will only be on the T-Mobile network. This second is a hardware limitation for now.My immediate neighborhood notoriously has bad cellphone signals, but T-Mobile is the worst. We fluctuate between no service and 1 bar. (A quarter mile away in commercial areas, signal is fine.) When I've contacted support to ask if there are any plans to bring WiFi calling support to iPhones, they've completely ignored that question and insisted repeatedly (against all evidence) that my address gets great coverage. I recognize that short of Google deciding to support more of their features on a competitors hardware, there is nothing support can do. However, going out of their way to gaslight their customers is outrageous (and I have had 3 separate reps do it so far, so this is clearly what they are trained to do).

_CLL_, Apr 16, 2021

One star because I couldn’t go lower!!

BEWARE!! This service is a DISASTER!! My husband and I were at first excited to try Google Fi, but what an indescribable mess we’ve gotten ourselves into resulting in now over 30 hours of time waiting and talking with customer service!! One guy had NO clue what he was doing. It took two days working with Google Fi’s incompetent technicians (and so-called 24/7 service) to get the first phone number transferred. Then 4 days to get the second phone number transferred. So far we’ve been working 17 days to get the third number transferred!!! They’re still trying and we can’t seem to get anyone to help us get this done!! We also found out they don’t have WiFi calling for iPhones and T-mobile/Sprint coverage is SO poor that we can hardly use the phones that ARE working. We want desperately to switch to a different service, but it’s like our phones are stuck in a giant black hole in space! We have to cancel service to be able to get information to transfer numbers out. But we can’t cancel service because their STILL trying to port the last number in and won’t let us CANCEL!!!

14Amy2!!, Dec 26, 2018

Scam, don’t get this crappy phone plan!

If I could give 1 star I would. Okay so I really needed a convenient phone plan and I heard about Google Fi. I got the plan of $20 a month plus tax so it was around $22 in total. It was fine but then I passed the 6GB and I really thought by getting the $10 extra for GB would be nice and they would only charge 30 something dollars. But then I read it was $10 each GB and I did not know I had passed 60GB so I asked for a refund and they said NO. I tried so many times but they said no and they couldn’t give me a refund. I really did not know and I had every right to get those 600 back but since they are known to steal money they didn’t give it back. I also got an extra $60 dollar change for passing the 6GB when it said it wasn’t going to be much. Then they charged me $5 for calling? It was a disaster that I ended up paying $760 for a plan that I thought was going to be helpful. Don’t waste your time on these phone plans, instead get T-Mobile or some other company that won’t screw you over.

Ariadna_kk, Mar 08, 2020

Convenient, app and plans need work

The service is great. I use it while traveling for work, and sometimes have no access to work and so the data roaming ability is great. It would be nice to have a high data plan or be able to pay for double the data for one line as I often don’t have access to WiFi. The slow data after the 22gb is basically unusable and so I will have bills of almost $200 often. It would be great if I could pay $140 (the price for two lines) and get 44gb of high speed data on one phone line, because paying almost 300% of the bill for 13 extra gb just isn’t appealing. As for the app itself it doesn’t refresh upon opening for quite a while and so I have to sit and wait just to check and see where my data is at. If there was an auto refresh in the startup of the app that would be a great improvement.

Dusk showed, Sep 09, 2021

Terrible custom service

I have been with Google Fi for 2 years, since it was project Fi. I lost phone service on my Pixel 2 ten days ago after a system updat from Google and have reached out countless time to Google for support. During the first 2 days I did live chats where they gave me about 20 troubleshooting options that did not succeed. After this the told me it would be escalated to their specialist team and they would email me within 24-72 hours. A while to go without phone service but I could deal with it. 72 hours came and went with no email from Google fi. After email their support team again the asked me if because I had switched from my pixel to an iPhone that I wouldn’t need them anymore. I responded no, I still would like MY phone to work seeing as I am borrowing this one from somebody else. They told me they would get back to me again with 24-72 hours. That was four days ago and I have been emailing them once a day to get them to look at my case or at least let me know what is going on but it seems like they are ignoring me. Bottom line. Google Fi is only good when it’s working but if the slightest hiccup happens it’s a train wreck. Stay away unless you can afford to just buy a new phone when there’s break themselves.

gcbgirl4him, Dec 22, 2019

I’d give it a 3 star but I want people to read the review.

I have had data connection issues on and off with this service since I got it. Sometimes you get someone in customer service that sounds like they know what they are doing, then you have agents who totally waste your time on reboots, airplane mode, etc when this has been tested previously. This time my no data issue was “solved” by turning off my phone, removing the SIM card, turning on the phone, turning off the phone, replacing SIM card, and turning on the phone. The agent thought that this was an acceptable fix to the problem. I replied I am not going to take out my SIM card every time I have a data loss issue. “Rest assured it will not happen again”. I asked for the specific reason why it happened this time. No specific reason was given. So I am not assured in any way that this issue won’t come back. I am more than happy to change my rating if someone can give me a technical reason why this worked and the issue won’t come back. In general when the service is working, it’s great! Even worked seamlessly on a trip to Europe through multiple countries. But the customer service is lacking skills.

Koontz4ever, Apr 25, 2019

It’s OK if you don’t ask for much

Google Fi has issues. Serious issues. For once, unless you live next to a T-Mobile tower you don’t get any signal. I live in Monrovia, CA, hardly a rural area, in fact, it’s a Metro LA area, and there are zero bars in my house. If I want to set my map before I jump on the highway I have to drive half a mile to do that. This is absurd as I’m literally 28 minutes from frigging LA. That wouldn’t be a problem if I could turn on WiFi calling, but that doesn’t work on iPhones and I guess it’s reserved for Google’s second rate phones. Ah! I thought, let me forward calls to a different number. Fail again. The app doesn’t let you do it, so I did on the website, but that didn’t do anything. It says it’s forwarding but it’s not. And don’t get me started on their incredibly slow voicemail system. They don’t use the regular iPhone voicemail. You either call it like this is 1989, or you can check this app, but it can’t possibly be slower. But again, if no other company is around and you live next to a T-Mobile tower (or US cellular, Ha, apparently) do get Google Fi. Otherwise, not even think about it.

Lizardkg, Jul 29, 2022

They charge for no reason

I’ve been a Google Fi customer on both the Google Pixel and now the iPhone 12 Pro Max. On both phones, Google Fi somehow managed to use up 15GB of data sporadically throughout the duration of while I was a customer. Furthermore, not only do they charge for that, but because my data goes over 15GB, my data slows down. I contacted them multiple times about this each time it happened, and they always treat me like it was my fault, saying stuff like I “shouldn’t be streaming Netflix” so much. I don’t even have Netflix installed on my phone, and on average I use 1.5 GB max, and even then that’s an aggressive estimation since I’m always connected to my home’s wifi. I don’t stream even music when I go out in public, let alone videos. And when it does happen, it happens in one giant spike within a matter of a minute or two. I don’t understand it. I’m surprised no one has sued yet honestly. If anyone else has had this issue, please let’s band together. You can find me on Reddit as theadventureking. Send me a message there. I’m really disappointed in this service.

RobloxRob89, Jan 23, 2022

Google Fi lagging in data plan intelligence

Why is it that I need to have 3 different sims in order to get 66gig of monthly data ( work from home)? In this highly intelligent cloud world the Google is a leader in why does my subscription have to be so difficult to manage and switch sims. T mobile is surpassing in offer. Who can offer a simple all-you-can eat plan regardless of per sim and no fake “unlimited data” statements. With to get 66 Gig of true unlimited data on a device I have to add a 3rd sim that needs a 3rd email if and phone and switch sims as I eat through 66 gbytes over a month. Billing flexibility is non existent on Fi . Why can I just order 3 chunks of 22gig “unlimited” plans . Or just round it up and let’s get back in the lead by doing 30gig unlimited plans and “ any way you want it” for all on 1 sim or shared over 2 sims or 3 sims or 4 sims. The differentiator here is in stepping up your game for “all you can eat” and “any way you want it” and call the plan what it really is useable to 22gig then no longer useable - don’t hide it under “unlimited” it’s makes you sound untrustworthy. So what’s it gonna be - do I stay on Fi or constantly churn on best plan of the month for true unlimited and not switch sims? If you make me switch sims then I mines eel switch providers too so I can get what I really need is 75gig unlimited data plan on shared over 3 sims for $150 per month. This is what I am in search for from a mobile provider .

Seeking Mobile Data Nervana, Nov 13, 2021

First year of service

I have been on Google Fi for over one year now. I have been using it with an iPhone 6s Plus. For the most part everything seems to be going well, except the native Apple visual voicemail, but I understand Apple’s lockdown policies. I do have some drops in parts of our building, especially in the basement areas , but that’s to be expected as with any carrier. I do wish there was a better midpoint between the different packages, I sometimes use more than the eight gig limit and had to go to an unlimited plan and wish she was a price point somewhere in between. Tech-support has always been great and I always receive the quickest response .. that is something very unique to Google that I have no experience with the carriers. Overall I am happy with the service and will continue to be a Google Fi customer for the foreseeable future.

sprdave85, Jun 30, 2020

Description

Google Fi is a different kind of phone plan with simpler pricing and smarter coverage. Pay only for the data you use or go unlimited. You can set up Fi from the comfort of your home, without activation fees or contracts.

All plans come with great coverage, privacy and security features, and family features. Stay safe with privacy and security features included: • Built-in VPN keeps your online connection private and protects you from hackers • Spam blocking stops unwanted calls from robocallers and scammers Keep your family safer and build healthy digital habits with family features included: • If your child has a supported phone, only allow trusted contacts to call and text them • Create data budgets to decide how much data your child can use before it’s slowed down • Share your real-time location with family members when you’re on the go, right from the Fi app You can use this app to: • Activate your service • Add people to your plan • Switch plans • Check your data usage • Get in touch with support 24/7 Note: You'll need to sign up for Google Fi before you can use the app. Fi is only available to U.S. residents, and isn't intended for extended international use.