Icon Visible mobile

Visible mobile

  • Utilities
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Visible mobile

  • Utilities
4.4
49.5K ratings
Age Rating

4+

Seller
Visible Service LLC
View in App Store

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User Reviews for Visible mobile

4
Post paid plan

I came from verizon wireless post paid account my service was always crappie and my bill was almost as much as my car insurance . And I’m not being sarcastic ‘ since being with visible “ most time I have great service the data is perfect I’ve been in very rural areas as a over the road truck driver . And I was able to watch movies use my map gps most times better then my trucker GPS , and I paid $360 for it . The phone service quality over the road was a little bad at Times but it could have been the iPhone 6plus that I purchased on Craiglist “ @ $40 dollars a month I cannot complain great service . One incident I will say was not cool with visible is they charged my bank card numerous times $8+ dollars for an Apple care transaction . So be sure and monitor your bank statement . or call your bank to be up on your account it’s challenging when you give your personal account information to a company that has the power to reach their hand in your cookies anytime they feel your sleep , and not watching . But all in all I like the company hope it keeps ongoing good service I have NO ‘ clue as to all the bad reviews they have $40 dllz a month how can you complain .

415Hw, May 08, 2020
5
IPhone 8+ Philly suburbs

I want to write a fair review of visible phone service and it’s app. First I had t-mobile and they are the worst cell service provider ever, I now have better download and upload speed, call quality and much cheaper bill. Only problem I had was when I initially switched over I had to call t-mobile to tell apple to unlock the phone even though it was paid off an entire year before... ok but then that took entire week shame on Apple for not having that streamlined makes ZERO sense to me ok so it’s about security w/e but visible has nowhere on there website stating if you make the switch Apple takes a million years to unlock your phone so if your looking for fast service switch forget about it at least if your coming from t-mobile. Now the last negative thing is it took forever for iPhone to activate the new SIM card sent over night which makes no sense why ship it over night for extra shipping if you can’t even activate same day you get it is pretty unintelligent but hey not my money, I had to get ahold of Visible customer support through facebook there no actual 1800# just to then get it activated for sure for whatever reason it’s not as simple as they instruct but it’s great service and deal after jumping through hoops it’s completely worth it

Alphasigma5, Apr 28, 2020
4
LOVE THIS SERVICE!!!

I was held hostage to Verizon for 15 years and hated every minute of it except for the service. I travel with my husband for his work throughout the U.S. and the only way I had a reliable signal everywhere was with Verizon, but I paid dearly for it- over $3000 a year. I’ve hated them for years because they sneak charges for everything constantly and make your bill so confusing it’s just a miserable experience, not to mention if you buy anything from them on a payment plan, you can NEVER leave it seems like. When I heard about Visible, I was so excited- until I found out it’s owned by Verizon. I though yeah, another way to confuse people with a bill. But I read all the reviews, and yes there are always bad ones, but I wanted to get away from Verizon so badly I was willing to take the leap. O.MG. I love it! I got my SIM card, activated it, and joined a party off Reddit to get the $25 plan. I have at least 50 family and friends that said “After you have it for a month with no trouble, I’m joining.” Three weeks now, and loving it more every day! And for every person you refer who brings their own phone and switches, you get your service for $5! You can get phone service for $60 FOR A YEAR. It’s like the clock is turning backward. I LOVE YOU VISIBLE!!! I never want to leave.

chaylalay, Apr 08, 2021
1
Has promise . But just isn’t there yet

I really waited as long as i could to write this review because i was hoping once i finally got service active that it would be worth the frustration and time it took to activate . But honestly i can’t say it’s worth it . I switched fromA crap company but the service was consistent enough and they run off the exact same network as visible (Verizon towers) . Visible service is very spotty and will randomly just shut off completely on all devices. Also the activation process is soo beyond frustrating but i tried to be patient as I’ve worked for a cell phone company and know the porting and activation is the hardest part , but it is a 50% chance you will get a competent agent when on chat. You will wait 5-25 minutes for an agent to join the chat. I told each agent i talked to EXACTLY what was going on and what needed to be done step by step and unfortunately 50% of agents i talked to had no idea what was going on and HAD to “escalate my case which would take 24-48 hours” and then the other 50% would totally understand and fix the issue. I can’t believe how hard this has been. I finally got 3 lines transferred and this fourth one has been just as bad if not worse. They charge you as soon as you click activate but , the service may not activate til apparently 24-48 hours later that is if you talk to someone that knows what they are doing. Just frustrating. And never assume you will speak with someone on the phone.

Couponscoupons, Feb 12, 2020
1
Dislike

I am not the one to complain about nothing especially if my problem is being looked at. But this visible app is terrible, let alone the carrier I have been without a working service for more than 24+ hours and no resolution at all. I reach out and they all tell me the SAMETHING! Again I am not one to complain or leave a bad review but I want to share my experience. This has been the worst company I thought about using for the sake of my budget. If you’re looking in to using them THINK TWICE! I asked for a refund because I was not able to use the service at all. I was told I would get it in an hour was a bit of a stretch but I wasn’t going to complain so I decided to wait another 1-2 hours just to see if I can get my service working still after 4 hours nothing was done. Reached out again and they told the specialist was still looking at the issue 24+ and still the issue is not resolved. Asked for the cancellation and refund and I hear I’d wait 3-5 business days sounds more real than 1 hour so I was okay with that but the One person that I spoke to understood and added credit so I waited another 2 hours before I was sure I wanted to just completely stop the service still nothing. Today makes this issue more than 24+ hours and I am sure I want to cancel so now I have to wait 7-10 business days. This is a scam! Now my refund has to go through a specialist just to get my money back RIDICULOUS SERVICE ANS PEOPLE THAT WORK FOR THEM!

dislike service, Jul 10, 2022
5
Visible is a solid player and I hope they stick around

I’ve been with nearly EVERY major MVNO carrier over the years because I’m a big tech nerd whose always liked unlocked phones and not dealing with carrier-groomed store reps trying to upsell me on their JUNK, when I’m buying their most expensive phones every couple of years and I can school their reps on everything in the store. Visible cuts out all their crap and just gives me the CELL SERVICE. The other providers can miss me with their storefronts and other tacked-on messy services. The main letdowns that I have for Visible are the same ones that I had for Verizon prepaid. External perception of Verizon’s service is this magical, rigid, everywhere service in the USA and it’s just not true, regardless of device or wireless technology (3G, LTE, 5G). For people who are switching from other providers to Visible, they make attribute this mediocre service to their cheaper prices or something else but it’s REALLY just this Verizon fallacy that we have in this country. Visible gets the job done for a great price! Especially nice that they offer so many payment options, referral payments, and “Party Paying” rather than the “Family Plan drama that postpay providers cling to. It’s great and I hope more MVNO’s catch on and copy their methods.

ItsTheArsonist, Oct 06, 2021
5
So far so good

I’m writing this review after one day of service with Visible - I will update if I have any issues in the coming months - before I signed up with Visible, I spent days and days reading reviews and discussions on almost any website possible. It seemed it was hit or miss so I decided just to try it. As of today, I am very glad I did. I seen multiple people saying they had activation issues, number porting issues, customer service issues, etc. I have not experienced any of these problems. I literally received my SIM card next day and after restarting my phone, I couldn’t tell a difference between being on Verizon or Visible. My first day I was traveling around 1-2hours away from home and did multiple Speedtest. My data speeds didn’t change from using Verizon. WiFi calling works great too. Overall reception is identical to what I had with Verizon. I’ve made numerous calls, text throughout the day with no trouble. Two family members of mine also switched at the same time, with no issues what so ever. Mobile hotspot also works great. I hope my review helps someone - if you are wanting to try this service, give it a shot. You can cancel at anytime. **I will be monitoring my service and data speeds regularly and if anything changes I will update my review and likely will simply open my account back with Verizon - until then, I will enjoy my phone bill**

K3ith97, Jun 12, 2020
5
Almost 2 yrs and zero issues

I feel bad for these people who say they regret the change, have all sorts of problems, etc. I just ran my IMEI by the chat rep, said it was good. A couple hours later working as good as it had the previous 15+yrs on Verizon. Rarely buffers video, same for internet radio. Oh yeah, there was one big issue...i was no longer paying almost $300 For 4 phone lines!! And if you are real tech haterz, not a big phone person then you may want to consider sticking with the big Brother 'V'. Their customer service was much easier to digest. Visible is only chat and that can be annoying for some. But when i go to the $.99 store i don't expect my groceries to be walked to my car, or to find 3 aisles of imported cheeses. Same goes with cell service. **INSIDER TIP** Occasionally i've noticed it will get a little sluggish. I forget what the name of the process is but i had a tech friend run me through it: 1:With phone on, remove sim. 2:Shut down phone for about a min or two then restart with no sim.3. Shut down and put sim back in tray while phone is OFF. 4: Start phone , sim card in, back to normal. It does some sort of reassignment of it's waa woo hoodoo voodoo. Whatever it does it always seems to speed up my connection after i follow that. The other sure fire way is to let your service lapse for a bit. Few hours is fine. Good luck. And thanks Visible or verizon or whoever...i smile when i pay $25 month instead of crying at $300!

K91711, Oct 27, 2021
5
Best Service I’ve Ever Had

Over the course of my mobile phone experiences, I have used tracfone, Metropcs, t-mobile, att and Verizon. I have had Visible for over two years now, and it is the best and cheapest service I have ever used. I live in a more rural area, and my data service is better than the internet we pay for, and is better than the $45/month my husband was paying for ATT. We stream movies and shows on our smart tv, using the hotspot. We’ve streamed livestreams on our laptop with the hotspot. I’ve FaceTimed for hours and hours with only data. I took a trip to Yosemite and my husband and I (who switched to Visible) were the only ones in our group who had service for most of the trip. Our calls don’t drop, we don’t worry about using data, and with party pay it is SO CHEAP! I tell everyone I can about Visible, and so far I’ve converted three people. The $5/month incentive for inviting people is also great! Overall, amazing service, the people I know who have converted have been more than happy. I have done a lot of research on mobile plans, and in my opinion this is the best deal there is. Also, it’s easy to find a party to join by just looking it up on Reddit. 10/10 would recommend.

klbs162427, Feb 21, 2022
5
Verizon service for half the price

Visible is the secret gem of the no contract phone plans. With Visible (owned by Verizon) you get the same unlimited talk, text and data you would for the most basic Verizon unlimited plan that after taxes and fees is closer to $80 a month yet here it’s literally just $40 with the taxes and fees included. I didn’t need any extra lines anymore and with the basic day to day web browsing, social media use, music & movie streaming and app use plus the regular talk and text any millennial is doing nowadays it’s worth it to save all that extra money wasted on expensive unlimited plans to have the top of the line Verizon service for half the price. I’ve never been more happier about a service switch then my divorce with Sprint after about 10 years when T-Mobile bought them out and my already terrible service from dropped calls to no service at all was even worse and I thought it was my old iPhone 7 at first. I was only able to use my iPhone on Wifi and a few months ago began shopping around for a new phone plan. Don’t keep thinking about it. Switch to Visible and break the chains of terrible telecom brands to the big leagues. I switched without even knowing Verizon owned this place, I thought they just used their network. It IS their network lol. I’m really happy with it.

LizNYC2018, Jan 19, 2021

Description

Visible gives you unlimited data, messages and minutes for as low as $25/mo with no annual contracts or hidden fees. Now supporting eSIM compatible devices! - Unlimited data, messages and minutes with unlimited calling to Canada and Mexico included - Pay as little as $25/mo with Party Pay. To achieve this price, your Party must have at least 4 members, but there is no longer a limit on Party size. - Powered by Verizon, now with 5G - Join and activate within 15 minutes with an eSIM-supported device (iPhone XS, iPhone XS Max, iPhone XR, and later) - Mobile hotspot included - No hidden fees or annual contracts - Bring your current compatible phone or buy one from us - Flexible payment methods you can manage in-app Have an eSIM-compatible device?

Compare us with your current carrier to see how much you’ll love Visible service. For more details and full coverage maps, go to our website. Sign up in-app or online. *In times of traffic, your data may be temporarily slower than other traffic. **5G will be capped at 200Mbps. 5G currently available on select devices. 5G Ultra Wideband available only in parts of select cities. 5G Nationwide available in 2700+ cities. Questions? Let us know @Visible on Twitter or @VisibleMobile on FB/IG

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