VinSolutions Connect

Name: VinSolutions Connect
Rating: 2.42045 (264 reviews)

Productivity

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VinSolutions Connect

Productivity

2.4

264 ratings

Age Rating

Seller

VinSolutions, LLC

View in App Store

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User Reviews for VinSolutions Connect

“401 Error”

Cox Automotive obviously has no idea why dealers shell out thousands of dollars for their CRM. I have had this app since November 18th and it will not allow me to login. I’m getting “ Error 401 “. Thinking I may have forgot my password, I went onto safari on my iPhone and accessed the web based CRM immediately. All info correct, can’t use the app. Why am I paying all this money so me and my staff can’t properly utilize our CRM??? Get it together. ELEADs is way better, if I weren’t at a GM store I would’ve ditched this garbage tool already. Dealer principals, managing partners, owners, GM’s & GSM’s in charge of ad budget should get ELEADs ASAP. Never had a single issue with their app. Desking is 100x better, VIN can’t decipher a duplicate lead by itself, it also marks good leads “bad” automatically when the lead is from your OEM. Vinsolutions, you’re #3 when it comes to CRM, I would welcome you to change my mind. Brendan Keough

Brendan Keough, Dec 06, 2019

Which is worse?

I can’t tell which is worse, the old app or the new one. The new app doesn’t give me the ability to search for specific inventory by keyword. So I have to search through the hundreds and hundreds of cars in our inventory just to be able to pull up a stock number. And even though I have full managers access, the app won’t let me see customer info unless it’s assigned to me. What a joke. At least I can do those two things in the old app. It’s like they made a new app but made it worse. Will be deleting this and redownloading the older one.

busboyj, May 02, 2020

100% useless garbage

Seriously..is there no quality control? The moment you open the app and try to touch ANYTHING, it freezes making you close out the app and reopen to do the same thing. Using an iPhone 11 Max Pro and an iPad Pro and the same exact thing. Also..it’s 2020, can we get a proper screen resolution for modern phones? Lacks email response support, is outdated, slow, buggy, and just an extremely poor experience for a customer you’re just meeting. Trying to be mobile and do anything with this app will actually make your selling life much more stressful. Not even worth the 1 star it’s that pathetic. Even though the last version was straight out of 2007 it somewhat worked a little bit.

Dixal, Oct 16, 2020

I liked the old app better

The new app does have a more modern look and feel, but it lacks some of the features that I found most useful with the old app. The old app allowed you to snap a picture of the insurance card. The new app lacks this feature. The old app let you fill out all the fields for trades, but the new app only lets you fill in a few leaving out important ones like colors, engine, drive type, etc.The ability to copy and paste info is definitely a feature that needs to be addressed. I find myself getting frustrated because I have to re-type info.I suppose the feature I miss the most was that when I scanned a driver’s license I was able to assign myself to the lead, saving critical time during a visit. With the new app, things just crap out and I have to wait on a manager to assign the lead and then wait on Vins to update. This adds on average 5-10 minutes that the customer has to wait while I fuss with the software.

Happy Sales Consultant, Jan 26, 2021

iPhone 11 Pro Max User

Ever since the refresh and VinSolutions has forced me to log into from Bridge ID, I cannot log into my account from this or the previous—albeit extinct— mobile app. I have no way to contact my customers away from my desk. This Bridge ID merger has brought nothing but pain and aggravation to myself and my family, because I can’t sell as many cars now. I have already contacted both Cox Automotive and VinSolutions individually. They have logged and escalated my issue and have not made up any ground to resolve it. One VinSolutions call rep said it had been escalated and that it is now a “parent case” for this problem apparently more than one person is having. I hope this review is taken seriously and not swept under the rug as it feels this problem has been so far.

ImprovingGrizz, Feb 10, 2020

Sales person use

The developers should really use the app as if they were a sales person and see how many roadblocks there are. If you get an email you cannot review the profile while looking at the email you have to exit out and search their profile to see what car they are on or any other info. You cannot log in incoming phone call. I suggest they go back to the table and really come up with major fixes on functionality.

Miss Aida, Jun 24, 2018

APP Basic • Room To Grow In iPad/iPhone World

There’s room to grow in this APP. Not Sure why the functions for touch screen in an iPhone & iPad world are missing. Example web base functionality doesn’t match - attachments, tasks, email access. Additional opportunity to get worksheets to open in iPad to eliminate printing. PDF will open to Adobe in Windows but not on iPad?Doesn’t seem to be a priority for them... huge potential. Seems simple progress.... seems to be an industry standard that hasn’t been accepted.

Relax From Home, Jan 03, 2019

Unfinished

The original VINS App is atrocious and nearly useless. I get so frustrated with its restrictions. I stumbled across the new one in hopes of seeing an app that resembled something similar to the VIN platform (which I think is fantastic). Nope. Dashboard does give you a pretty good pulse on today’s business but that’s about all you get. I can’t see what the dealership has planed for tomorrow or the next day. Future appointments section does not work. When i pick the calendar for tomorrow’s appointments , it’s blank. Log online in VINs and it shows 13 appointments. I want to be able to see future appointments and everything that goes along with them such as who has canceled, who’s been confirmed, and general notes within those appointments. It’s vital data for any manager to have when looking at the app at the end of the day. I could really go on but I’ll stop here and just hope that this is an extremely early version of their second try for a successful application.

SwirvinIt, Apr 13, 2018

The App Is Subpar At Best Here’s Why

I use this app for my sales job at Arapahoe Kia and while it does speed up the process a bit it’s not optimized. The fact that you can’t input any insurance info or credit info which REALLY is a doozy. Also with the iPhone 12 Pro Max having such a high tech crazy camera it struggles to focus on licenses and ID’s. Bottom line the app really should work on fixing these things and it’s be way better and exceptionally helpful.

theerobbysavage, Jan 18, 2021

Better than the old app

It’s better than the old app but it’s still clunky at times.For instance, you can’t copy and paste a customer’s address from the customer info screen.This is really not useful if you’re trying to do home deliveries and have to take 2000 extra steps to be able to paste an address in your phone navigation and be on your way to the customer. Or if you’re trying to text a coworker (let’s say a finance manager) an updated customer address/details etc

W1w1w1x2, May 11, 2020

Description

Never leave your customer’s side by taking the full power and potential of VinSolutions’ Connect CRM everywhere you go. VinSolutions Connect Mobile puts all activities and opportunities in the palm of your hand so you can always be moving with your customer along the road to the sale. Built from the ground up, the new Connect Mobile brings a fresh, streamlined interface managing and completing daily tasks, allowing you team to focus on the customer anytime, anywhere.

Features: • New appointment calendar view for users to view and manage upcoming sales appointments. • New streamlined interface to manage and complete daily tasks more efficiently. • See tasks and activities quickly with Salesperson and Manager dashboards. • Stay in touch with customers and opportunities anytime, anywhere. • Start showroom visits, create customer notes, appointments, leads and log customer calls – all in the palm of your hand. • Receive push notifications for CRM alerts to stay on top of urgent tasks. • Use your phone’s camera to quickly add customer and vehicle information. • Search and filter through inventory from anywhere on the lot. • New API framework for added speed and stability.

VinSolutions Connect

VinSolutions Connect

Age Rating

Seller

Price Intelligence:

Grow your in-app revenue

Price Intelligence based on:

In-App Purchase Price (Subscription or Non-Recurring)

with the most powerful mobile SDK for subscriptions

User Reviews for VinSolutions Connect

“401 Error”

Which is worse?

100% useless garbage

I liked the old app better

iPhone 11 Pro Max User

Sales person use

APP Basic • Room To Grow In iPad/iPhone World

Unfinished

The App Is Subpar At Best Here’s Why

Better than the old app

Description

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