UniFi Network
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User Reviews for UniFi Network
Still buggy
12/27 update: To developers: They ARE set correctly in the Protect app and I’ve told you that. It’s the UniFi Network app that’s buggy. UniFi Network has a mind of its own. This app has so much potential but it’s been woefully buggy for almost a year. I’ve reported the bugs numerous times but the idiots who handle bug reports repeatedly ask for information I’ve already sent. Biggest issue: UniFi cameras. UniFi Network will NOT allow me to rename cameras. If I attempt to rename a camera I get a “Something went wrong…” pop-up and have to back out. Worse, it renders camera with parentheses or apostrophes as Xs. I used to have a cameras called “Front Porch (N)” and “Front Porch (S)” but those turned to Front-Porch-XNX” and “Front-Porch-XSX” about 8 months ago and those names no longer can be changed. I’m stuck with those names. I reported it back when it first happened and numerous updates later, Ubiquiti Network STILL can’t control any of the 11 UniFi cameras I have connected. I can’t adjust the IP addresses, either. Yep. If I try that I get that stupid “”Something went wrong” pop-up. Fix this!!
One step forward, two back
I am really happy to see an update and it all seems to work really well! It’s still miss several features, but I know they’re coming!The problem I actually have are the colors. They are very bright and hard on the eyes, and I’m young. Maybe it’s the OLED screen on the X, but I think they are too bold in general. They just need to be a little softer. I do like the definition between the colors though. I love the new icons/tabs at the bottom of the screen. They look really slick. I know this is also very nitpicky, but I really, really, dislike the new app icon; of a UniFi AP. UniFi is so much more that Access Points at this point, it’s an entire ecosystem and network. I really don’t think having an Access Point as the icon is appropriate and I just don’t want to click on it. It makes me cringe. Maybe it’s because it looks too much like a weird button? I’m fine if you want to update the icon (it needed it), but I really wish it would be reflective of the whole product line. The old icon was great. Maybe just some fresh colors and make it flatter. Less is more now a days, which I feel is how the app is headed, which I like, aside from that icon. Please, please, change it. Maybe a picture of a network jack? I don’t know, but not an access point that is so nondescript, that it looks like somebody’s poor implementation of a button.
Has its quirks, but I’m still a fan
So I’ve been using the UniFi mobile app for quite some time now and I find it quite useful when I can’t get to my laptop (or simply just too lazy to). More often than not, I’ve been getting all these device disconnected notifications from the app. Now I’ve noticed these for a while now but never really paid much attention to them to see what they do when you tap them...until now. So typically when I saw the notification I would simply open the app on my phone and just check all my client sites to see if everything was ok, and each time I do this, I see that each site is just fine. Then I decided, ok when it notifies me again, I’ll just tap the notification instead...only to realize it opens a random client site, but as you guessed it, nothing is wrong - all the devices are online and fine. The notifications only display the MAC address of the device (as well as the type of device), but not the actual site. So my questions are: 1. does anyone fine these notifications helpful/useful? 2. is it possible have it display the actual site that has the issue? 3. are these notifications delayed or false/positives?Mind you when I look at each client site, I check the actual uptime of each device and never is there one that seems like it rebooted and the time has started over. Just curious. Thanks team! 🤟🏾
Pretty good app, but please improve.
Generally this app has a large degree of functionally regarding setup and control of your UniFi hardware. However, the appeal has exceeded the actual usefulness for me. Things that should be easy like searching for new access points or switches worked zero percent of the time. I had to go back to the desktop PC and web interface to made the new hardware adding process work. Likewise, something simple like adding your DNS servers (say openDNS) is not easy or intuitive. Much of the functionality is hidden under layers and layers of options, which is a undesirable thing when you have a mobile device as your user interface. I also feel like the screenshots for the app tend to appear very useful, for example monitoring specific traffic to social media sites, but in truth there is very limited access to this type of information through the app. In all fairness, I am not a network professional, which appears to be the demographic ubiquiti is catering to, but there is an expectation when you put some thing out on the Apple store, that it will be easy for your typical consumer to use. Networking is black magic and someways, so this is a very difficult task for the developer. My advice would be to consider less technical users when you develop your smart phone applications becauseI think these are the folks that will use these applications, unlike the IT professionals who prefer the desktop web based interface.
1st review getting better 2nd- Now it is very good! 3rd - this APP ROCKS !
I started with a few unifi AP's about 4 years ago. This app at first was more of a poor monitor of your network lacking any features. It has now become an indispensable tool. It is feature rich and allows for not only monitoring but setup of AP's and unifi switches. No longer do you have to configure a device then carry it to a location. With this app you can do it on the spot. This is very helpful when configuring a switch as you can label the ports at the on the spot. We have also started using the cloud key and its integration is very good. Plus - now you can also use the app to configure AP's without a controller. This app alone is a good reason to get Unifi access points. Very very pleased with this app and its amazing progress.On top of all that they just keep adding more feature but keep it simple to use. These guys rock !!!
App is a nice companion but not a browser replacement
As is the case with every networking vendor I work with, supplemental mobile app support is treated as a secondary effort to their main management thick client or browser based interface. I’ve always believed this is an area where a vendor could really set themselves apart from the average crowd. Evidently it is not embraced as a strong enough competitive differentiator to warrant a rise above mediocrity. Meaning, no one in Ubiquiti sales management, or product management, believes a purchase decision will be swayed based on the merits of equal iOS app support to that of the browser. Having said that, Ubiquiti has done a very nice job including the necessary essentials in their Unify iOS app support. I’ve found the interface intuitive, well secured w/ 2FA, and an extremely convenient alternative to my laptop for many things. When I can ditch my laptop completely, that will be a 5 star day. Not holding my breath but I remain optimistic. My last comment that hopefully someone at Ubiquiti will read.... “Thank you a million times over for finally adding upnp configuration support to the web client interface!” Keep up the good work.
Mere hours later
I had been hearing a lot about Ubiquiti’s gear from my work peers. Now that I finally gave in and purchased the gear necessary to replace my Cisco gear for my home network, I can see immediately why. The setup was the smoothest experience I’ve ever had and this app is the cherry on top. I wish I would have found it near the start of the setup, but as it is, I’m now sitting down after dinner watching TV and doing the final setting changes within mere hours of receiving all the gear from UPS this morning. Had this been for an enterprise network, this utility has many more features that I would turn on. Simply amazing the difference from my old network. The best feature of all is managing devices and clients from a single pane of glass from power up. UI is intuitive, simple, and feature rich. I’m never going back to Cisco!
Awesome!
After a little research I recently installed a cloud key, 16 port POE switch, a UniFi security gateway and 4 access points. I’m an amateur and know just enough to get myself into trouble. This system rocks! It was Super easy to get going. It gives you a ton of information via the app (90% I have no idea what it is! But I’m learning) With a little Google search I can easily manage the system. Just this morning I got a STP alert and was able to easily (once I figured out what STP meant) find the issue and resolve it. It turns out that a SONOS player that was wired directly to the network was also communicating via wireless to another SONOS, wired to the network, creating a loop which was slowing the network. The system had already stopped the loop on its own. I simply unplugged one SONOS from the network and problem solved. The whole family is super happy with the new network and it’s speed (only limited by our ISP). I’m a Ubiquiti fan now!
Please be mindful of us Rural folk
Recently updated this most useful app on my iOS device. I am fairly new to the Ubiquiti World but, I’ve been diving in with both feet (and my wallet). I have been so pleased with how much better service that I’ve been able squeeze out of my low-bandwidth DSL circuit with the UDM. That being said - out here where we measure throughput success in the hundredths of a Mb/s (0.00 Mb/s) - the latest update which rounds the SpeedTest to the nearest Mb/s integer is less than appreciated. My upload speeds now report a big fat zero (which is accurate given the rounding and the contracted rate of <.5 Mb/s (~3 Mb/s Down)). I know the update is well intentioned by making the contracted service throughput rate more visible to set within the SpeedTest. I need a little more granularity than what the current version allows for. Please.
Cloud key gen2 plus and Network app
Migrated from Windows 11 laptop hosting the Network App, to using Cloud Key Gen2 Plus. Installed the Cloud key accessory rackmount. Took just a couple minutes to update the cloud key, apps, firmware. Installed UniFi Network App on my iPhone. Then made sure I had the latest versions of firmwares and softwares installed on laptop, access point, switch, everything. Saved a backup of settings only, using my laptop UniFi Network App. Then Migrate Wizard on the Network App on laptop. But at end, Skip forget devices. Logged into cloud key at its ip address. Made sure it restored the settings correctly using the backup. Waited until restore was completely finished running. Once all devices adopted and completed, went back into Windows Network App and then you can "forget" the devices. Perfect addition to my AmpliFi Alien Router, Ubiquity Pro Access Point, and Ubiquity PoE 24 Pro managed switch. It sees ALL devices, ip addresses, traffic, and all from my phone. LOVE IT!
Description
UniFi Network helps you set up and manage your UniFi Network devices, as well as enjoy full oversight and control of your network’s traffic, security, and wireless performance. Whether you’re administering a single network or remotely managing multiple sites, this app also allows you to: • Easily set up and adopt new UniFi switches and access points. • Create and customize wired and WiFi networks. • Assess network traffic and client utilization in real time. • Block unwanted network devices, set speed limits, and check connectivity information. • View alerts that help you instantly triage network issues and identify instigating devices. • Quickly scan rack-mounted UniFi devices with in-app augmented reality, distinguish connected devices, and troubleshoot performance issues.
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