UniFi Access
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User Reviews for UniFi Access
Makes a huge difference in our operations
This app has a tremendous amount of features out the gate, and the issues it has are being quickly resolved. It was silly that the notifications didn’t make a sound when someone presses the doorbell, now it at least makes a single chime; however, it REALLY needs to make a longer sounds like Ring Doorbell. Other than the aforementioned doorbell issues, this app has everything you need.Oh, you can’t leave it running in the background too long, or it stops working and you have to force quit it. Now that I think about it, this is kinda a big deal. Making me really consider taking this four-star review down to three-star, but I’m hopeful Ubiquity will remedy the situation soon.
iPad version
You just updated the entire interface. Where’s the iPad version??
Works ok
Works ok not bad but not great the biggest issue I have is you can’t use Apple home key as a key card allowing your phone to unlock your devices as a NFC key card. Unlike a key card your phone is almost always with you and easily found if miss placed
The application has one downside.
Customer Update: Per instructions from UniFi tech support, I disabled my iWatch bell and the bell on my iPhone rings now. Thank you tech support.Original Comment:There are two issues with this unit. 1. The bell kit does not come for surface mounting electrical box. You have to cut into your masonry wall or your siding when you surface mount it. I bought a standard bulky electrical box from Home Depot and cut a circle on the face plate in order to make it work. 2. UniFi Access app will works intermittently. Sometimes you receive no notifications when someone rings the bell. When you do receive it, it is text notification. I have rarely received audio notification on my phone. As a result, our gusts and deliveries leave when they are ignored. I have contacted the tech support which is one the worse in the industry. They take your phone number online to call you back but they never do. Instead, they email you with questions about the issue even though you have clearly explained it in your initial emails. After you explained again, they email you back with more questions, some of which you have already answered in your previous emails. I am planing to return my devices if I do not get a solution soon.
Was fine before the “simplified” interface
This app used to be ok, but when the interface was simplified in version 1.3.0 access to the schedules was removed entirely. Changing schedules was one of the most common things I used the app for and now it’s completely gone. I like complicated interfaces with lots of information and options. Please at least bring back access to schedules and changing the assigned schedules for doors.
Brilliant APP
Very easy to use, we manage a small hotel and it is great to manage guests and staff.
Keeps getting better and better!
Thank you for the native iPad app! :) just need to be able to make and adjust schedules and we should be in good shape! Thanks again for all the hard work
Great App for Door Access Control
Works great! Hopefully the ability to edit schedules vs just policies is coming soon ;) keep up the good work
Still cannot see paired cameras
Camera feeds for Pro Reader works nicely, but we have a hub with a G5 bullet paired that does not show live video in this app. It works in a desktop computer and in Protect, but is not working in this Access mobile app.
Sign in doesn't work, making app useless
The sign in interface doesn't allow text to be entered for the "UI Account Email" or "Password" fields. Since you can't sign into this app it's completely useless. I wonder how this made it through App Review?I hope they get this fixed; it would be very useful to be able to use this on the mac.
Description
The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace. [Doorbell] Receive a push notification when someone rings a connected doorbell. [Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely. [Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness. [Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security. [Users] Add, edit, and remove users with ease.
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