rmResident
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User Reviews for rmResident
App is not great
App needs better updates, it should send notifications when payment is close to its due date and also send a confirmation email once payment has been made. Biggest complaint is why is there a convenience fee to use the app in order to pay rent whether you pay through your bank or credit card, there shouldn’t be additional fees added to your rent amount, this is ridiculous!
Autopay Not Completed
We used the app just fine, then this month I thought to set up autopay. I got to the final page and never click the button to complete the autopay set up and exited out of the app. So I never completed the auto pay set up. I got no confirmation for the auto pay being set up not an email or a confirmation of any kind. If I had I could have gone in and canceled it. A few days later, the automatic payment came out and was processing out of the wrong account cause an NSF fee and us being late because we couldn’t transfer all the money at once to the account it was pulling from. Now I’m hesitant to use the app.
Trash
I've always paid my rent early, I've never been late or had any issues. My landlord wanted us to start using this trash app, since then I've had late fees three months in a row, it takes a week to take it out of my bank, I've had it take out, put it back in my bank and then overdraw my account. I paid my rent a week ago for this month and it's still pending and now I have a late fee. I can't afford that happening every month. It looks bad on me as a renter too.
Horrible Programming
App hardly ever works with the automatic payments. I always have enough money for them but for some reason they continue to fail with no expatiation, no matter what day I set them to. And when the autopay fails for literally no reason you have to pay a $25 convenience fee?!? All because of some bad programing... Absolutely rediculous, this app is crap and does nothing but take extra money from you. If there is another method for doing your autopays with another service then I highly recommend trying it out before trying this. This will eat up your wallet.
Trash service!!!
I use this application because my landlord request to make payment and request services.The application never is updated, the take hours to loading data… never open the option to request service unless you re open the application. And they charge money to make the lease payment through them!!!! Just garbage…. very disappointed
Haven’t used the app based on reviews
I haven’t used this app myself but it seems like a scheme based on the reviews of people saying there are extra unnecessary fees and software issues. The Developers response is also concerning because it seems they never take accountability for the issues with the app but instead divert you to speak with your property manager about issues with the app. Wouldn’t recommend.
This App Doesn’t Work!
I cannot pay my bill with this app! I’ve tried clicking make a payment; setup auto pay; clicked the green pay button multiple times; I’ve also tried deleting and re-downloading the app, but every time it loads and glitches back to the main screen. A huge disappointment. Now I’m going to have to call and bother my landlord just to pay a storage bill.
Rental payments
The app is convenient for paying rent but there should be an option to pay less than total balance due. I think Residents should have the option to pay rent and then go back on the app at a later time to pay the water or however the tenant needs to pay. The fact that it’s all or nothing just makes it easier to get behind or have fees build. I myself am in a position to where it would be much easier to pay my rent and water at separate times. THIS REALLY SHOULD BE LOOKED AT CLOSER AND CONSIDER CHANGING IT.
Please add back the amount owed on the Pay page
Please add back the display of how much I owe or how much I've paid ahead of time that used to be on the Pay page in the app until some time within the past week, when it was removed. People need to know exactly how much their landlord's computer system says they owe when they're trying to pay. Some people also want to prepay a certain number of months of rent, and it would be very useful to them to know what amount of credit they've built up according to their landlord's computer system.
So Far So Good
Been using for a while now with no issues. I only wish I was able to view transaction history on the app and receive a confirmation email after payment. Thank you
Description
rmResident* is a secure, easy-to-use mobile app you can use to make and view payments, review existing maintenance requests, submit new ones, and more. With rmResident, you can pay rent and other fees, set up monthly auto-pay, and send maintenance requests to your property manager—anytime, anywhere. Features: • Review all your account information quickly and easily • Pay your rent and other fees, view transactions, and set up auto-pay to streamline your future payments • Create maintenance requests when something in your space needs to be serviced or repaired, and view past work orders directly from the app *rmResident is only for renters at properties that use Rent Manager property management software.
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