Domino's Delivery Experience
View in App StoreDomino's Delivery Experience
1.7
Age Rating
4+
Seller
Domino's Pizza LLCGrow your in-app revenue
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Mobile
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User Reviews for Domino's Delivery Experience
Could be much better
I’m writing this review as a driver. The app has the potential to be incredibly useful, as other delivery apps I’ve used in the past have. I have a few main complaints:1. More often than not, after the first delivery, orders won’t show up on the app and it won’t let me refresh either. I have to restart the app which takes a little while.2. When using directions from the app it takes several minutes to load, if it ever does. There have been plenty of times where it outright does not work at all and I have to use a different navigation app.3. The app is too memory intensive, at least for my phone, an iPhone 7. Every time that I minimize the app, it has to fully restart if I want to open it again. It doesn’t co-exist well with another navigation app open, plus music. One of the three is bound to stop working and it’s extremely frustrating. I think that some of the less useful features, such as the in-app map should be removed in order to optimize it. 4. At times it doesn’t account for customers pre-tips. The receipt will say they tipped a certain amount and have a different total than the app. I’ve worked for several different pizza places before and have used different apps that served their purpose efficiently and without a hitch, this one though, seems to be particularly buggy and I hope that it’s patched up soon considering that it just became mandatory for my store.
a literal joke
been “using” the app for a few months now and it is complete and utter garbage. even as i am typing this now 2 hours after i clocked out, it is still tracking my location of my personal phone (never got the notification that my location is no longer being used when i clocked out). this is not okay by any means and am sure it’s not legal. the fact that Domino’s has made this trashcan of an app mandatory for drivers is ridiculous. i log in (when it lets me) and let it run and then don’t touch it again for the rest of my shift because it’s essentially useless. it says i’m in “safe mode” even when i’m standing still in the middle of the store. i don’t even bother with the gps because it’s not even half as good as apple maps. I seriously doubt anyone from Domino’s actually sifts through these reviews but if they do, GET RID OF THIS! been with domino’s for almost 3 years and i’ve never received this amount of complaints from customers about how awful the tracking is.
Doesn’t work since the new update.
Works fine in the morning, then when the next shift starts, every time I touch the screen to complete my delivery it restarts and won’t sign me in. I have checked everything. I have uninstalled and reinstalled many times. Also shut the phone off and on. Our bonus depends on us using this app. Very frustrating when it doesn’t work because I risk loosing my bonus due the problems of the app. It also won’t pull up the orders. Please fix this. App support doesn’t work unless you are working and then there isn’t time to mess with this. Also need to have a sound when we are routed to a delivery. I have sound on my notifications but it doesn’t make a sound. I have to continuously check and can’t do this when I’m running ovens or other work. Need to know when I’m routed. Most the time the phone doesn’t connect and I am unable to hang up without turning my phone off. Time consuming and frustrating.
Needs improvement.
Although the app has some advantages, such as being able to enter tip amounts, and keeping track of how many deliveries have been made, the app has a lot of issues. I can’t consistently log in, and at least once a shift, the app just crashes, and I can’t access anything. There was a recent update, and the only thing that changed was the look of the app. It does have the option to send text messages now, but there are only two messages, “This Order is Undeliverable,” and “I Need to Come Inside,” both of which I would never use, especially considering everything with the pandemic. In addition, there needs to be a way to either deactivate Safe Mode (which comes on even when I’m standing still), or display all deliveries when I’m taking more than one. And, the sorting of the deliveries is absolutely awful. It used to be in order of time, but now, it’s in some non-sensical order that isn’t at all useful. It is nice for the driver to have the app, but, as I said in my headline, it needs a lot of improvement.
Big oof
Not comfortable with the fact this app requires you to constantly allow microphone access or else you can’t sign in at all. I don’t see why that has to be forced on me and that really is the number one reason I don’t use it anymore. I don’t trust Domino’s and the direction it’s going and I certainly am not going to give them full access to the microphone that is with me all day long. Aside from that, this app is riddled with audio bugs and location tracking issues that make it hard to believe corporate is trying to force this down on us when it feels like it should be in alpha. Either way, I’ll never use it for as long as the app requires full microphone access to just sign in even if you never want to use the microphone for anything in the app. It is so sus. Domino’s is probably gathering everything you’re saying while you’re at work. People forget that Domino’s is a tech company behind closed doors.
Very useful but could use a few improvements
I’m writing this as a driver and I can say that I love the features this app offers that makes my job much faster and easier. However, a couple of suggestions:1. The navigation tools don’t work unless the gps app you’re using is already opened. For some reason it puts up a loading screen and never actually loads. 2. Being able to change the order of runs in the app when you have multiples and accidentally enter them in the wrong order in the store. 3. When navigating back to the store, instead of map coordinates maybe use the actual store address? The gps actually took me to Burger King instead of dominos 😐4. Maybe think about adding a scanner for credit cards? Sometimes customers don’t realize we can’t break big bills and sometimes their credit card information doesn’t go through and they are very confused when the driver gets to their house.
Please fix the app
This app has the potential to be useful and innovative but it isn’t. I constantly am logged out of the app when I haven’t even clocked out. Not really a big deal but pretty annoying. Also, it prevents me from entering my tips once an order is complete. Even if I’m in an area with great service it will still say “Unable to load tips.” sometimes for hours. By then I either forget or just don’t even save it. Again annoying but not that big of a deal I guess. Another problem I have is when I clock out the delivery and get into my car, the app says I don’t have any deliveries and won’t load any until I either turn off my whole phone or wait like 5-8 minutes until it realizes I have an order. I’ve tried refreshing the app, I’ve tried closing it, and I’ve tried uninstalling and reinstalling, nothing fixes the issue. This is really inconvenient when you are timed on your deliveries.I do appreciate the one tap directions and calling but it’s not enough. Please fix this app. If you force us to use it make it work properly. Please remember our jobs rely on this app.
There are too many issues for a driver
As a delivery driver in Arkansas, this app does not work like it should. For the town I work at, most of the time it’s okay because I’ve lived here pretty much my whole life. But when there’s specific instructions that I can’t see because the receipt has the instructions kind of burns off from the heat and the app refuses to acknowledge that I have a delivery until I’m pretty much at my delivery address, that’s a problem. When I’m randomly logged out for no apparent reason, that’s a problem. When the app doesn’t know where the address is, but Apple Maps and Google maps know exactly where it is, that’s a problem. When I can go from fully charged on my phone to less than 20% in a matter of three or four hours of using this app, that is a severe problem. From being a delivery driver for almost 2 years as of writing this, I have encountered too many problems for these issues to be a problem with the phone I’m using. This is a problem with the software “talking” to the firmware, and as it stands I hate this app because of these issues. If I could get away with not using this app at all I absolutely would never use it.
The amount of issues is crazy
Let’s start off with the fact that this app has some cool features, like tracking your tips or not having to type in an address (sometimes it’s still wrong though). That’s all I can say that’s good about the app. First off, the app is horrible at keeping track of your deliveries. Every time I open the app to look at my delivery it says I have no deliveries even though I just routed out. It shows in one tab that i have already taken the delivery when I just walked out the store door. Logging in the first time was a pain as well. The app said I only needed to have locations turned on when using the app. When I did that the app refused to let me open it until I turned location services to “always on.” I’ve woken up before to see that the app was using my location overnight. This is not okay, this should be illegal. It’s also NOT okay for the customer to know my exact location. If they can see my location so can other people. The last thing I will mention is that this app kills batteries. I can’t even make it 4 hours without my phone dying so how the h*ll am I supposed to make it a full shift? There’s a lot of stuff surrounding this app that isn’t right, and it’s stupid we are forced to use it. Doesn’t matter though, it’s not like complaining on here will fix the issue
“Ok app” Should be OPTIONAL.
Not having to waste time typing in addresses into your gps(for most orders) and tip tracking can be pretty nice. An “Ok” tool to have once you figure it how the app works. However, not everyone has the same phone with the same capabilities as others. Reimbursement for most having to change data plans or get a new phone is next to nothing. Some employees might know their town or city very well and don’t use gps. I know it’s almost 2020 but some drivers just aren’t as tech savvy as others. Delayed orders from technical issues and even more distracted driving are a result for some. Also, if the driver made a mistake with entering tips through the app and manager doesn’t catch it could be a headache for the customer, employee and/or store. Technical issues with the app open while your phone is connected with Bluetooth for calls or music can be annoying. Being able to prioritize the order in which deliveries are taken through the app (After dispatch from the store) would be convenient. With all of my observations using the app and getting feedback from fellow drivers my biggest complaint about this whole thing that this app should be OPTIONAL for the driver. I think the company forcing employees to use this app not taking into account personal/financial circumstances is unjust. This app benefits some...not all.
Description
Domino’s Delivery Experience allows you to track your order the moment it is placed until it’s out for delivery or ready for pickup! FEATURES: Create a Siri Shortcut to track your delivery and carryout status. Enter the phone number associated with your order and track your delivery expert on a map and receive real-time estimated time of arrivals on when your order will be delivered. * View a live map of where your delivery location is and the store's location.
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