Icon DEEPBLUE Debit

DEEPBLUE Debit

  • Finance
View in App Store

DEEPBLUE Debit

  • Finance
1.5
188 ratings
Age Rating

4+

View in App Store

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User Reviews for DEEPBLUE Debit

1
BAIT AND SWITCH

Why can’t I see my transactions? Because SOMETHING WENT WRONG! Every time I try to login, I get the error message. This app is horrible. It keeps sending me emails about opening a savings account except I can’t even access my checking for a month! Luckily I have text alerts on otherwise I’d never know if my card is being charged. I do not recommend this app. The original Netspend app works just fine but for some reason I’m unable to see my own money. Frustrating and annoying. Needs to be fixed. I’ll be removing my money from the account and going with a different service.

Annoyed Beezy, Mar 11, 2022
1
Horrible

This app is the worst one I’ve used. I get money deposited into this and I cant use the app to check anything on my account. I login and it pops up with “something went wrong”. It has been this way since I got my first deposit. App seriously needs fixing. You’re better off just calling the number on the back of the card to check your account info.

ashcaryev92, Mar 01, 2022
1
Awful!

This is more so about the company itself and not the app but through internet searches I couldn’t seem to find a way to leave a review. The charges are RIDICULOUS it should NOT cost me to pull money out of my own account at an in network ATM. Also shouldn’t cost $15 to close my account. Tried contacting customer service to get options on pulling all funds out at once to use and got told they couldn’t do anything to help me. Worst company to use for funds I’ve ever encountered 10/10 would NOT recommend

Bahsgfofiwgbdochwvj, Mar 14, 2023
1
!!!BEWARE!!! DO NOT GET THIS CARD!!!

I had to get this card, Liberty Tax could not load to my Federal Income Tax check to my bank account, noticed I had charges in another city, my card was used!!! At the store with my card Information!!!!! Over $300 dollars charged. Called immediately to dispute and was told “We cannot cancel those transactions, that we could not do anything for this at all, You need to call the merchants and have them cancel the transactions. That we cannot cancel the transactions at all.” Called the Merchant and they told me to have the Financial Institution (Deep Blue) cancel those transactions immediately. I assured him that I did try and I told him what they told me. He looked up and saw that the card was used in store, I live in Lytle Tx, was in San Antonio at the time of the purchases that were made in the Houston area, at 3 stores that are all the same. He said that they would look into it further but to contact my Financial Institution and have them cancel the transactions. The Store Manager was in disbelief, I told him I was too! LONG STORY SHORT- THEY DO NOT GUARANTEE YOUR MONEY AND WILL NOT CANCEL TRANSACTIONS THAT YOU DID NOT MAKE AND WILL NOT REIMBURSE YOU AT ALL, WITHDREW ALL OF MY MONEY!!! WHAT A JOKE!!!! WHAT A RIP OFF!!!!! BEWARE!!!!

Binky Pie, Apr 11, 2023
1
App doesn’t work

After I used the app a few times, it stopped working. It always says “Something went wrong.” “We were unable to load this page at this time.” I tried deleting it and reinstalling it, but that hasn’t worked. I can’t access the ability to unlock my card because the app won’t work. I locked my card after I was done using it. Annoying. Starting off with an issue and this is supposed to be a new card through Netspend. Smh. Just for reference, I have an iphone.

CMWTHF, Feb 28, 2022
2
Terrible

I had to get this card because my bank would not let liberty tax direct deposit my federal tax refund and it’s still ran slow at the beginning now the app won’t let me log in at all if it wasn’t for the text message updates every time my card is used I would not know the balance because guess what the phone number on the back of the card doesn’t work now either it makes an awful noise as soon as you call. this needs fix ASAP

hcrew37, Feb 17, 2022
3
Great when it works

Having problems getting this page to load to check my balance. Please get this error fixed.

Idahovandals, Feb 21, 2022
3
APP IS GLITCHED BUT BANK IS AWESOME

LET ME STATE THIS, and this is why it only gets 3 stars. The frustration from being unable to access the screen after logging in 10 times. Besides the glitchy parts of the app itself, the bank account itself is amazing.5$ a month beats any other bank, with also getting you your paycheck a day earlier than most banks.

John 203, Feb 17, 2022
1
A broken app and a ton of fees

Not only does this app never open, they charge a ton of fees for you to get your money out. By the time everything is said and done, I’ve lost over $100 to their hidden fees. And I cannot access my balance that is on the card. My tax provider forced me to get the refund with DEEPBLUE. But I can’t even open the app to use it. This is nothing but a scam!

Jon Fiester, Feb 19, 2022
1
The worst and crooked

I got a rapid refund through liberty tax because they use this card. In January my card was filled with 1300 and I could not use the card. When I called they said my card was canceled and they would mail me a check of 1300. We are now in May and I am still dealing with getting a check. They are all people from out of the country there is no supervisor, no corporate or manager to help. They are crooks

Kfrausto, May 02, 2023

Description

The DEEPBLUE™ Debit Account is a bank account that has the benefits you get from a bank with no credit check¹ or minimum balance requirements. Plus, you can get your tax refund faster² with Direct Deposit. Banking services provided by Republic Bank & Trust Company, Member FDIC. •Get your payroll or benefit payments up to 2 days earlier with Direct Deposit.³ •Check your balance and transaction history •Send money to family and friends •Optional Overdraft Service⁵ Use your DeepBlue™ Account everywhere Debit Mastercard® is accepted.

Account opening is subject to registration and ID verification. Online access required to complete registration.¹ 1 ID verification required. We will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Restrictions apply. See deepbluedebit.com or card order page for details. 2 Faster claim compares tax refunds disbursed via direct deposit vs. mailed paper check. www.irs.gov/refunds to learn more. 3 Based on comparison of our ACH processing policy vs. posting funds at settlement. 4 Mobile Check Capture is a service provided by Sunrise Banks, N.A. and Ingo Money, Inc., and subject to Sunrise Banks and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3-5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your Account. Unapproved checks will not be funded to your Account. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your Account. See your Deposit Account Agreement for details. 5 The Debit Card Overdraft Service is an optional service made available to eligible DEEPBLUE™ Debit customers by Republic Bank & Trust Company, Member FDIC. Once you enroll and meet the eligibility requirements, you will be charged $20.00 for each transaction that overdraws your account by more than $10.00, up to a maximum of five (5) fees per calendar month. To avoid that fee, you have twenty-four (24) hours from the time of the first transaction that creates the overdraft to bring your account back to a zero ($0.00) or a positive balance. Transactions subject to an overdraft fee are one-time PIN and signature based purchase transactions and ATM withdrawals. Other transactions including ACH Debit transactions are not eligible for coverage. Any negative balance must be repaid within thirty (30) days. Whether we authorize an overdraft is discretionary, and we reserve the right not to pay. For example, we typically will not pay overdrafts if you fail to meet the eligibility requirements for this service or you attempt too many transactions or transactions that create too large of an overdraft. Call us at 1-833-954-1605 or log in to your Online Account Center for additional terms and conditions that apply, including initial and ongoing eligibility requirements for the service. This service is expensive, so we encourage you to research alternatives before enrolling. Once enrolled, you may opt-out at any time; however, you are responsible to repay any overdrawn amounts on your account even if you opt-out of the service. DEEPBLUE™ Debit Account is a deposit account that is offered by Republic Bank & Trust Company, Member FDIC. Netspend is a service provider to Republic Bank & Trust Company. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Fees, terms and conditions apply. Card may be used everywhere Debit Mastercard is accepted. ©2021 Netspend Corporation. All rights reserved worldwide. All other trademarks and service marks belong to their owners.

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