Porte: Mobile Banking

Name: Porte: Mobile Banking
Rating: 4.76048 (2768 reviews)

Finance

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Porte: Mobile Banking

Finance

4.8

2.8K ratings

Age Rating

12+

Seller

Populus Financial Group, Inc

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User Reviews for Porte: Mobile Banking

Several problems

1, the only good thing from this bank is the virtual cards somewhat. 2, the app is always under maintenance and will constantly log you out for several hours, you won’t even be able to log in at all. They really need to stop doing this. What maintenance are you even doing..? I never see a difference. 3, If you have a subscription with one virtual card, and later on delete that card on Porte, the subscription company still takes your money. Porte should dispose that card completely. It’s ridiculous how much money is coming out of this bank and I don’t even know from which subscription I have ongoing. 4, I have a few transaction on this bank that I never made, so beware of scammers from this bank. 5, the transfer limits are a joke. They need to make it bigger for the people with more money. Not everyone is broke and transfers a little, no offense. I need to transfer a lot! They have so much to fix it’s ridiculous, but then again this is a small bank with a lot more improvement and needs better customer service. 6, customer service will never fully understand you, they’re just simply slow and don’t know what they’re talking about and never know how to help.

AlyssaDiamond21, Nov 09, 2021

Buggy setup and failure of support

At every step of set up, I hit some kind of error wall saying I had to contact their support which translates to being on hold for hours at a time, and when you finally get through: support people who hardly can help. During account setup, before I even set up my password it locked me out of my account. Then once they finally let me access my account after accusing me of trying to setup multiple accounts, I tried to activate my card. Again errors. Support’s only advice has been to delete the app and reinstall. It didn’t work so now I have gone through this whole process to end up not being able to use my card due to buggy software that they lean the entire user experience on, which to be fair would make sense if it worked. But that’s one big if.

AutoplayIsWack, Apr 27, 2021

Hear me out/Get a different one

I’m the person who gets new debit cards before the world ever trusts them. I’ve had this card for a while and while you may love some perks…..DISPUTES are in the favor of the merchants. They have taken $200 of my money that was taken but packages never sent and let the companies keep it. They are NOT for their customers ….they only want more so they can grow and be scammy just like the rest. I can’t wait to bring this company down…..legally. I have so much documented it’s ridiculous. They are the Door Dash of cards. Scammy and still in business lol. Y’all are governed by another country anyway….just have a headquarter in this country. So I get it now. But please save your time and money should be safe. DONT TRUST THIS COMPAMY. It’s not worth it in the long haul. (This is 1 of the 15 cards company’s I have been apart of) I MISS N26

Boopie💕, Jul 03, 2022

Negligence

Long story short, their app produces a direct deposit enrollment form with their old routing number on it. THEY WILL NOT FIX THE PROBLEM IMMEDIATELY AND GET YOUR MONEY TRANSFERRED TO THEIR NEW ROUTING NUMBER. That’s too reasonable & logical of a thing to do. They said they changed to a new routing number after April 17th, 2021. I didn’t open my account with Porte well after April 17th, 2021. However the direct deposit enrollment form on their app is still producing a downloaded form with their pre-April 17th routing number on it. Subsequently, my money was sent to the (old) routing number & account on the form. My money was deposited into their subsidiary, Metabank. These Porte people can’t even contact Metabank to correct the problem and get my funds transferred to their new routing number. This is a nightmare. It is May 8th, 2021 and they haven’t even updated the app to keep it from producing the direct deposit enrollment form with their old routing number they stop using April 17th, 2021. This is negligence.

DamiDoRight, May 08, 2021

Worst bank experience ever

Tons of bugs during the sign up process. And it caused you unable to login to your account and they let you call their number. And the number ask you for your phone number associated with the account. But at this step you have got any chance to put in any phone number or SSN into your account. After lots of failures it transfer you to an agent and they don’t know how to fix and then they put you on hold. Then the most wired part comes. While you on hold the system jumps back to the voice menu on itself and you have to repeat everything again, including explain the whole freaking situation once again. In the end the solution is to wait for an hour and sign up with the same email address again and see if the system has fixed on its own???

jimmy.zhou(), Jun 14, 2021

Finally said bye to my traditional bank

Been with a traditional bank since my first job. It was just the one my parents used, so I did too. Now, I have a banking account actually fits my needs and helps with my savings goals. The app is easy to navigate and aesthetically pleasing, and the savings APY is really great. Plus, I have an adopted pup and love that I can support the Humane Society just by using my card as I normally would. Pretty cool to have a banking account that gives back to causes like that. As far as the card, it’s matte black and gold, which is so different than any other I’ve seen. I’m very happy that I switched to Porte! 🖤

monico2019, Sep 04, 2020

Stay away from this app bank

For the past few months, I have not been able to get my savings account statement because of an app error. When I called the customer service, they sent me the checking account statement charging me $5.95. When I called back and told them what I asked for was savings account statement, they charged me $5.95 again for sending what I initially asked for. I would never had to call them to send me statements spending my 30 plus minutes if the app was working properly. This is such an awful app. I can’t wait to close the bank account. Plus, They only let you take out certain amount from the account per day. So, it takes your time and patience, to take out all the money from the bank to walk way from it. Once in a while, you can’t even access to the app for maintenance. Stay away.

mpjeny, Jul 18, 2022

Very disappointed in new savings account changes

Effective January 1 of next year, Porte is changing their requirements to meet the 3% APY on their savings account: to qualify, one must receive both $3,000 in direct deposits total in a quarter, and also use their debit card 15 times in a quarter. I can meet the deposit requirement just fine (and in fact have already done so ever since I opened my account), but I also strongly prefer to use credit cards for all my purchases due to cash back/rewards. I wonder whether they consulted their user base first before deciding to implement these changes? The relative ease of maintaining a high yield savings account was a huge draw in my decision to use Porte and I was actually really enjoying my experience, as well as how responsive and genuinely helpful their reps were. Now it just feels like a bait-and-switch tactic.

Ruthannah W, Oct 01, 2021

Wow, just wow.

I woke up today and my account was locked, so I called in and the asked for some documents because they need to verify I am who I say I am and that the name on the account is not fake. I say okay too easy what do you need, like a drivers license and a 2FA pin? Instead, they wanted me to email a copy of my Social Security Card, Drivers License, and a Proof of Address. I was like woah, I already did this. At this point, they became very hostile and short with me. The man on the phone cut me off multiple times and would not let me ask my questions on why today when I was up is my account locked. So I call back and I let the lady know that my new Social is in the Mail and it’s supposed to be here in about 8 weeks. She told me that there’s nothing she can do and that the account would have to close if you don’t want to wait. TLDR; Out of know where after a year of being with them they locked my account. When called they asked for 3 forms of ID and would only unlock it once they had it. They became very hostile to communicate with and did not want to help.

StepinCurry, Feb 25, 2022

Not off to a good start.

The routing and/or account numbers don’t seem to work everywhere for bill pay or linking accounts. Plus, it’s been two weeks and I still haven’t gotten my new bank card from them. I called today, and they will fast-ship another one this week. However, now when I open up the app, it doesn’t show me my balance and doesn’t contain the link allowing me to activate my card!!! Will this resolve by Thursday when I receive my new card in the mail? Only time will tell. But right now, I’m not happy and am starting to regret this app.

straightj23, Nov 09, 2020

Description

Porte is the mobile finance app built for you. Enjoy no monthly account fees,⁴contactless debit card, virtual cards, charitable giving,⁵ and Direct Deposit that pays you up to 2 days faster.³ Own your money and your future with Porte. Some of the many reasons why Porte should be your first choice: • No monthly account fee⁴ • Premium matte black Porte VisaⓇ debit card • Faster Pay - Get paid up to 2 days faster with Direct Deposit³ • Got cash?

Add money at over 130,000 convenient reload locations⁶ • Open an Optional Savings Account¹ • No ATM fees at over 32,000 MoneyPass® ATMs² • Lock/unlock your card within the app • Up to 6 virtual cards to secure your online purchases • Apple Pay® • Real-time balance notifications⁷ • Support a charity through Porte’s #DoorToChange⁵ program Download today and get ready to secure your financial freedom. For California residents, go to https://www.portebanking.com/privacy/ca/ to learn what personal information we collect and how it is used. ¹ Qualifications for the Porte Savings Account are changing. Go to https://content.portebanking.com/uploads/disclaimers/savings-disclosure.pdf for more information about the changes taking effect on 1/1/2022. No minimum balance to open an optional Savings Account. To open a Savings Account, consent to receive communications from us in electronic form is required. Savings Account funds are withdrawn through your Porte Account (maximum 6 such transfers per calendar month). The Savings Account linked with your Porte Account is made available to Accountholders through Metabank, N.A., Member FDIC. Funds on deposit are FDIC insured through MetaBank, N.A. For purposes of FDIC coverage, all funds held on deposit by you at MetaBank, N.A., will be aggregated up to the coverage limit, currently $250,000.00. ² No ATM owner surcharge or ATM Cash Withdrawal Fees for domestic ATM withdrawals at MoneyPass® ATMs (“in-network ATMs”). Visit the Porte Mobile App for a list of in-network ATMs. All other ATMs may apply an owner’s surcharge fee in addition to the ATM Cash Withdrawal Fee disclosed in your Deposit Account Agreement. Balance Inquiry Fees apply. ³ Based on comparison of our ACH processing policy vs. posting funds at settlement. ⁴ Other fees may apply. See your Deposit Account Agreement for details. ⁵ After selecting a charity through your Mobile App, Populus will donate an amount equal to 0.05% of every debit card purchase transaction, subject to certain terms and conditions, made with your Porte Debit Card to a charity selected by you through the Mobile App. Netspend, MetaBank, N.A., and Visa are not affiliated in any way with this offer and do not endorse or sponsor this offer. ⁶ Fee may be assessed by reload location and may vary from location to location. ⁷ No charge for this service, but your wireless carrier may charge for messages or data. Porte is a mobile finance app, not a bank. Banking services provided by MetaBank,® N.A., Member FDIC. PORTE is a deposit account established by MetaBank®, National Association, Member FDIC. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787.