Direct Express® Mobile

Name: Direct Express® Mobile
Rating: 4.74261 (93709 reviews)

Finance

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Direct Express® Mobile

Finance

4.7

93.7K ratings

Age Rating

Seller

Comerica Bank

View in App Store

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User Reviews for Direct Express® Mobile

New Direct Express App for 5737

I had absolutely no issues with the old App and after reading all these reviews I was completely ready to give up on Direct Express and just do direct deposit to my reg bank. Well to my amazement i installed this new App installed with not a single issue. Log in and log out no problems. I installed this as a new user and the only thing that I used from my old account was my Email address, the last 4 of my DE card number and SS number. I tried to install this App when it first came and i didn’t realize that there’s a few differçvent versions of this app and they are ca specific and one for the old version. I H kHept installing the wrong one .**MAKE SURE YOU DOWNLOAD THE ONE THAT IS FOR THE LAST 4 NUMBERS OF YOUR D/E CARD or it won’t work period..

Blizz26, Apr 05, 2022

Amazing Changes

Its pretty impressive how advanced DirectExpress has become. Unless changing your address, You are also fully in charge. I Love that! Being able to log-in and directly handle my own affairs is Simple stuff. However, when I need to speak to someone, I really need to speak to someone. Maybe if we could set an appointment on our online accounts, that allow Customer support to directly contact the Customer at a set time, all thar impatience is set aside, allowing Customer service to run somewhat smoother for all parties. I stopped giving perfect scores through lock-downs, because we’re Human, working along side Technological support. Four is pretty close. Patience is key. Many of the reps are over worked as is, your own experience runs much smoother when you’re Kind! 😊

CarriestBear, Jun 01, 2022

Direct Express App

I think this app was pretty straight forward but I moved my benefits to the providers debit card because I wanted access to my check faster there is nothing wrong with this app in fact if you withdrew to much it probably wouldn’t never go negative to much because there is security features that don’t let a person do that so it’s ok if your in a fixed income or you need something to get your kid or something on earning their own money or someone with a disability or however you want to put it. I just wish they gave you more I mean as of 2023 they give you $914 I mean I pay rent out of that and my cellular and then by the time that’s said and done I only have $200 so people are sort of taking advantage of my check that I got into certain situations and I hope the government fixes that in a couple of years because it’s not quite fair for an individual to have nothing!! They do have opportunities to make money while in SSI but it’s not enough! (They take a cut out out of that after making a certain dollar amount);but the overall app is smooth when you get paid on the 1st it’s always there so can’t really complain…they do have times when their service is down for maintenance etc and that can be frustrating but I don’t think any of that impacted my moves with money on my actual account; just couldn’t see it for a while. Other than that half decent app(everything you buy is on display) so not bad!!

DaveCrave, May 22, 2023

Unsatisfied

I was told yesterday that I couldn’t use my current app that I had to use the new app. I spent several hours trying to get the thing to work it’s B. S. Why can’t I talk to a representative? I called and they said they had several several people and that I could leave my name or number and they’ll get back with me in 2 1/2 hours. They called me back and the person that called me back was not a person that was knowledgeable about the app so I spent the better part of my day wasted on this. When a bank or credit card gives you a new card after yours expiresYou merely call the number and put in the information and it activate your new card. Why can’t this procedure work for this? We shouldn’t be the one suffering for using this service.

djeciecudjgvsjcf, Feb 12, 2022

Don't like it

Had to downloaded app bc I had so much problems trying to log in to website. Just to update new card. Called customer service, they were either too busy to answer even when I let it ring for over 2+ hrs.. Or I'd get a "Due to high volume of calls, please call back at a not so busy time". Umm how'd I know when/what time would that be? Account blocked, call customer service which took weeks of trying to get someone to answer. Then being told they changed web address, my browser went to exact same page I was on. Another week of hoping someone answered--I just wanted to know why my log in not working? Same hrs of letting phone ring till batteries almost need charging, when explaining my problem, get transferred to another dept" only to get disconnected, or having to repeat why I called. After almost a month, CS finally tells me my acct was locked & will reset it so I can enter updated info. I don't know how that could've happened, when I was able to log in before. If this is an updated app, wish it had the options tabs like the website, this just shows balance & recent card usage. No money transfer options. Sry for the lengthy review, but stress & frustration was longer.

keige_iliili, Jun 03, 2023

Needs an option to “check off” reviewed transactions!!!

It would be nice if i could review transactions separately and make a note of which ones have been reviewed. Instead I have to collect and save all my receipts, which always ends up getting confused w other accounts. Then I have to print out a copy of all the transactions AT THE END OF THE MONTH. If I try to do it as soon as I can, I end up forgetting which new transactions came in against which ones I already reviewed. It’s confusing and ends up creating more work. It’s annoying. At this point, finally a new app and there’s still no way to work w it. I am ready to just withdraw everything each month and transfer it to another account. Otherwise I find it quick and convenient to simply check my balance.

myItalia, Feb 16, 2022

Could be better

I wish we could see how much our balance is before and after each transaction. I wish it would say what transaction were canceled and now just show it as a card purchase like it does now. I was at a store a few days ago and the cashier had no idea what she was doing. She tried to charge me twice for 2 different items that I already paid for but since they were gift cards, the computer wouldn’t let her charge me for them again and the transaction was cancelled. I looked at the receipt and told her she’s trying to charge me twice for the 2 cards and it’s shows on my account on here that it was a card purchase. It should say “cancelled card purchase” or “cancelled purchase. It’s hard trying to figure out what my balance was before several card purchases and to be sure I wasn’t charged for something that was canceled. The app needs work.

NikkiB13295, Jun 15, 2023

We’re poor so of course it doesn’t work

Having three Direct Express apps in the store at once was tip, not that I needed one. Put off updating every time when it would reroute me to new app(s) but now I’m forced to. And the shocker: it doesn’t work. Weird, right? Enjoy the awesome loop of logging in, being told your info is wrong (the same info I’m simply pasting in from the previous version of the app that functioned). Try to reset and verify identity but of course I’m told I have my identity wrong. Well that’s likely, probably forgot my own birthday. I guess it’s back to calling to check balance or tediously logging in thru the browser. Until they get the app to work. I’ve had Direct Express for over a decade, same address and everything so gotta say I’m confused how this is so challenging. Video games and whatnot are complex and tricky but with an app like this doesn’t seem like a lot to ask to make sure it works halfway decent BEFORE releasing it/forcing us to try and fail to use it. Yeah yeah, government benefits. Seems like we shouldn’t have to be unwilling and unpaid beta testers. I’m not sure how they managed you make basic functionality such an arduous goal. But what do I know? Me dumb po folk

Peliparius, Feb 15, 2022

Direct Express

It’s easy to use and great layout and it’s so easy to sign back into your account when you get a new device. Direct Express is the best card and app when it comes to debit cards and purpose and points of view. I love how they are so people specific instead of apart of the economic social normal way of life. It’s the best way to think, see and the only thing you have to worry about is keeping to your own way and loving your life. Politics are not for forcing people to do act and say the same things you do. Politics are for doing things for other people and the world and your life getting something done making money making a living forming a nation with opinions and spreading it around to continue circulation of people life and social stuff to help the president and the White House do their stuff for the country and doing things for yourself with your own opinions and helping the president with sociologistics. Anyway Direct Express is the best app and card for all that stuff and it’s definitely for the people (:

ShanLynBerg, Jun 02, 2022

Thanking Direct Express

I would just like to say that I feel very safe with the DirectExpress account Netspend sends me things constantly I guess that is your competitor that seems more like an actual bank account. The only way I wish they could approve is if there would be a way to make deposits like per say from a bank or a business legitimate business I guess they have their reasons for not doing that. I have never had any trouble with stimulus or any of my deposits that go in on a monthly basis.I will definitely stay with Direct Express I know they are a bank that works directly with the IRS and Social Security and they are very kind and courteous whenever I have to talk to them which is not very often. I feel like that is a good thing I hope whoever reads this you have a wonderful safe day we have a lot of snow and ice in our area at this time so I am staying home. Sincerely, Karen

Vincennes Girl, Feb 07, 2022

Description

With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 533248. You need to register again with your card details prior to logging in the first time.

Please Note: If your card begins with 511563 DO NOT download this app. Please look in the app store for the yellow Direct Express® logo with a description stating that the app is for cards which start with the numbers 511563. When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day. You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases. You can also use your debit card online to make payments and to also buy money orders at the U.S. Post Office.