GIG Car Share

Name: GIG Car Share
Rating: 4.80408 (14450 reviews)

Travel

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GIG Car Share

Travel

4.8

14.5K ratings

Age Rating

17+

Seller

A3 Mobility LLC

View in App Store

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User Reviews for GIG Car Share

Customer service liars

Beware of the fake kindness of the customer service. I was told there would be several items compensated because of errors in communication and vehicle preparation on part of Gig. However, both subsequent attempts at renting a Gig resulted in my card being charged for the items that were supposed to be taken care of by gig. What’s even more interesting is that they split the charges up over 2 different attempts to reserve the car? Like if I actually owed money for something they said they’d cover then why would they take part of it one month and then the other part the second time? It wasn’t an even split of the funds charged either... the first attempt they took like $15 then then next attempt they took $50 and then said there was still a remaining balance of $167??? What?!?! Makes no sense. I’ve gotten no bill to warn me of this and when I call the customer service to explain for the second time the situation and the compensations I was promised she just laughed at me and said, word for word in a very condescending tone like I was a child: “awwww, I’m sorry you’re having a bad day.” No assistance, no attempts to help the situation, just a rude and unacceptable excuse for customer care.

"Me!", Oct 20, 2020

Predatory Car Company..STAY AWAY

Another predatory car “rental” company..claims to be a “car share” instead of a rental when involved in an accident, no matter the severity. Will take your payment, end your session early, and leave you and your family stranded roadside for “safety reasons”. They claim to provide auto insurance each session but good luck with reporting a claim..was told the policy number didn’t exist and that I’m the owner of the car. Not to mention the cars smell like feces, feet, and you may want to consider anti-fungal medicine for the ringworm that will be on your hand from gripping the nasty/filthy steering wheel. I also found a drug syringe and marijuana butts in the car even though it says no smoking. What a joke company. No customer service skills and they won’t care about you at all. Their goal is to stick enough people with $1K damage bills for any reason so that it’ll be easier for them to make income because the cars sit around low income communities and take up space everywhere, earning the reputation as a company who preys on poor, desperate people. I’ll keep my $75 a day from now on. Beware of this company: they will eventually whack you for $1000 and do not offer any kind of waivers/coverage before the trip starts. Get these scammers out of Sacramento. Avoid doing business with them.

123_dotcom_, Dec 17, 2021

Gig CARES Share!!!

Y’all need to change your name to GIG CARES, cuz ya really do care and I want to give back for the kind support that is so huge I can’t find the words to share there is no company that would ever CARE so let’s start a campaign from me in media career of 30 years, GiG Care Share Campaign…my idea to be on the road with y’all to highlight Lorena and other Rock Stars which are all on this team!!! I was trapped as I didn’t reserve my home return gig before another and yall really cared!! I had 50lbs of rented high end camera lights and other equipment and I tried to reimburse for the Lyft and you comes me. I have told everyone in your cities how special this company is, and I am beyond grateful, I had cash but my huge deposit on my camera equipment rental froze my card except for minimum and you can’t find any other company this understanding so do remember Gig Cares to Share.

Aloha Tribe - Franki, Apr 29, 2023

A great company that has become greedy with the amount they charge.

I’ve been using Gig car for 2 years now in Seattle. It clearly beat out its competitors with the convenience of being able to pick them up from anywhere across the city and drop them off anywhere within the blue zone. The prices for both short term and long term drives were incredibly well priced and an easy choice over any other rental companies, especially with the inclusion of gas, and insurance. Recently however, their prices and fees have fallen dramatically behind their competitors. They no longer offer the ability to book a multi day trip for a flat fee which means instead of looking at gig cars my friends and I have booked cars through Zip car and Turo instead.An 8 hour flat fee through gig car is about $107 with fees and zip car is $79 total.My reason for writing this review is because of my most recent experience with them. I took a $17 ride from a friends house late at night. I parked infront of my apartment and was a foot too close to a fire hydrant. That $17 ride became a $361 one because I was charged $201 for a technician to come out and get the car and $146 for parking in an unauthorized place. I know I’m in the wrong. But it’s upsetting to be charged massive amounts that I can’t afford for a ticket that in Seattle would only cost $38. I will no longer be using this service and have advised all of the people I initially recommended it to to switch to their competitors.

Anniejack10, Oct 16, 2023

Fun service with great rates!

I absolutely love Gig and all it has to offer for my car needs. Currently I’m a college student and I’m happy to know that the home zone goes all the way out to my college area and I can easily find a car when I need it to take me and a few friends around town or just to do personal chores. So far I have had no problems using the app and getting a car I need and can say this is really a benefit to me being able to go around town and find a car nearby. Love those gold Gigs especially! The rates are awesome and can fit within a college student’s budget easily. Definitely will continue to use this service throughout my time and hopefully for years more to come!

Anton21447, Jun 25, 2019

Hidden Restrictions and Fees

A 30 dollar drive needed up costing me over 300 dollars because the fees I was incurred. I was unaware that the electric cars in Sacramento cannot be taken out of the city because it was not stated on the app, only on the website. Understandably that was my mistake for not checking the website, but to make it worse I was told I would be charged a towing rate of 175 and when I received the invoice it was actually 270. When I called to inquire about the discrepancy they said they use different towing companies and costs vary. Again, I can understand that but it should have been stated at the outset; I should have been told the fluctuation in costs to tow. It is absolutely unheard of to be told you will be charged something and an extra hundred dollars is taken out of your bank account without a warning beforehand, since they had my card on file. The concept of this app is good but the restrictions, like where the car can be taken, bridge tolls to be charged and in this case even the towing fee need to be stated clearly, before the car is used and fines charged. If you are going to use the app, BE WELL INFORMED, and if they are going to update it they would do well to include fees and restrictions in the app itself.

Bec715, Jun 02, 2020

Glitchy - support helpful - cars filthy

Used the service for the first time in Seattle and had several challenges with my first couple of rentals but had great customer service (until calling late night which was unanswered). The app does not connect to the cars via Bluetooth well and unlocking/locking is very hit or miss. Support even acknowledged this is an ongoing issue lots of people face. The cars I rented were absolutely filthy. I can not imagine that they’re being cleaned anywhere as frequently as they’re claiming to. One had dust accumulated like my own car at home which is in great need of a detailing. I found a used mask in another which was disgusting - though support gave me a credit right away for my first ride which helped. I do really love the flexibility of parking anywhere in the blue zone rather than needing to return to the exact same spot like competing rentals. I’m a little anxious about knowing parking rules in the city and hidden costs as people have noted here. Fingers crossed. All in all I’ve been talking to people non stop about how useful the concept is for traveling and I do think that with some updates to the app functionality and better cleaning it could be top notch!

jojomichelle, Mar 14, 2022

Sacramento Promos like Bay Area

I like gig but discounts would be great for college students like me... I saw you guys often have a deal for the Bay Area for $69 a week. That would be great in sacramento we need it... I talked too several people out here who agree. The app should show home zones with ease while driving. Also we need more leg room in the home zone... I live by sac state... which is in the home zone... however I go to consumnes river college... more areas would be great. I don’t want too hold the car for 5 hours all for one trip. I’d love too continuously use the gig car but you guys don’t have leg room with the home zone... sacramento is a huge area... I’m thinking from Elk Grove too Folsom... you guys would make so much more money. I’m sure you guys are working towards expanding. Just letting you guys know what I think and a lot of other people. But it’s great if you just want too drive around the neighborhood. Explaining the home zone and how u can’t end reservations out of the home zone is important... I feel like someone could easily get billed a whole lot all because they didn’t know. Also it would be great too see a rough estimate of our rides... like if we enter our destinations... so we know how much too expect. You guys aren’t expensive but I’d still like too at least see a rough estimate like uber or lyft ya know? And I agree with everyone about the phantom cars...

Lovelymeek, May 06, 2019

Their customer service is absolutely horrible!

It was an ok experience for me to use gig share till one of their vehicles dropped off of their grid after my trip. Because they couldn’t spot the car after I finished my trip, they blocked my account under the assumption that I parked it in a private lot, which I clearly had not. When they called me I gave them the location of the car accurate within 20 ft. They still did not get rid of the hold. When I called them about it, they asked me to send a picture of the location of the car. Even after sending them a picture of the car I had parked 10 days earlier, they did not unblock my account. They have terrible customer service and they just don’t care if their customers lose money and face problems and they don’t even put in the effort to be better.

pvnkot, Jan 16, 2022

Just WOW!

I had such a fantastic first experience with these guys that I felt I had to write a positive review as soon as I returned the car. Had no idea how it worked or what I was doing when I went to get the car. Rental cars in Seattle were almost $600 for a one and a half day rental (that was the cheapest price), and my experience with Turo was awful (and support is less than jon-existent) so I figured I’d try GIG. Now I wish it was in more places!I can’t say enough good about my experience and the company. The car was great and reliable, everything went smoothly, and customer support was excellent (I called twice because I wasn’t sure about a couple of things). Support answers the phone almost instantly, you get someone who speaks and understands English, and most importantly they are trained, knowledgeable and helpful.If you need a car for a short period or even a few days, I highly recommend GIG. I would use them again in a heartbeat. 🏆⭐️

stevengould, Jul 23, 2021

Description

Gig is easy, one-way car sharing in the SF Bay Area and Seattle. Sign up in minutes. Find a nearby car, unlock with your phone, get in, and go!

Book a car on demand when you need it. Round trips are square. Pick up a car in one location and drop it off just about anywhere in our service area – the *HomeZone*. No need to feed the meter! Gig is wheels for whatever, whenever. • $0 membership fee – only pay for what you use. • Parking included – no need to feed the meter in the HomeZone.* • One-way trips – take a Gig from one location and drop it off in another. • Instant – no reservation needed, return whenever you want. • No surge pricing – no extra charges based on the driver’s age. • All inclusive – fuel and roadside assistance included. • Drive with flexibility – you’re in control of the road, route and radio. • Bring your bike – every Gig is equipped with a bike rack. • Share the love – when you refer a friend you both get driving credits. Get in. Go! For more info, visit gigcarshare.com *Limited to approved parking spaces. **Insurance coverage is subject to certain restrictions and limits, and may not apply or be adequate in all circumstances. See Member Agreement for more information. Promo Codes: Limited time offer. Limit one per person; only valid for first time users while supplies last. Credits must be used by the expiration date in the app. Cannot be redeemed for cash. Certain restrictions apply; please visit gigcarshare.com for more information.