Icon Clipper Card

Clipper Card

  • Travel
View in App Store

Clipper Card

  • Travel
3.2
1.6K ratings
Age Rating

4+

Seller
Metropolitan Transportation Commission
View in App Store

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User Reviews for Clipper Card

3
The app itself leaves a lot to be desired

I thought this was a great idea, so that I wouldn’t have to remember to bring my physical card all the time. And it worked well for several months. Until it didn’t. About a month ago, it hadn’t processed me swiping off. I tried calling but with the long wait times, I figured I would let it go, the $5 I didn’t get back on my card didn’t seem worth hours on the phone. And now, my card is blocked even though it has enough funds. No reason given. There is no information, and the app seems to have deleted everything - when I try to access my profile, I get a blank screen. And of course customer service is closed due to the holidays - which is exactly when it’s the most relevant with ride share services likely to have surge pricing. Frustrating and disappointing.

BirgyBaby, Dec 24, 2021
3
Money on my card

Ok, here is my story. My uncle bought me my clipper card. I was at McArthur Bart station and my uncle was loading my card. I went from McArthur to Milbrae. That left me with 55 cents. Then, two days ago, I went to visit my uncle again and I had to load my card again. While the machine that I reloaded my card with updated, the app on my phone, which I had added my card to, didn’t update, and today, after taking two trains, still says 55 cents in my account. I think that the app was supposed to update but just didn’t, and that was what was making it bad. Now I don’t know if I have to reload or not or how many stations I need to take to reload. Is this app worth getting?

bluethooth_headphones, Jun 19, 2022
1
Buggy app that keeps overcharging me!

My first problem was when I purchased the monthly pass on Sept 1st, and I was charged $81 three times. Customer service ended refunding the extra charges which apparently takes 30 days to refund. My second problem happened last Friday (Sept 10th). After I cancelled auto load as I planned on purchasing monthly pass each month. However when I turned OFF auto load, it charged me 30 dollars. I should only be charged the $30 if my auto load is ON and my cash value falls under a certain amount. Clearly this should not have happened as I already have a monthly pass active and I have more than $10 on my Clipper card balance. I called customer service three times and each time they put me on hold to “check something for me” and ended up disconnecting each time. I ended up opening a dispute through my credit card company. It’s just not worth going through Clipper customer service because of their long wait times (anywhere between 15 to 40 minutes) and unreliable call connection. This app has too many bugs that affects my bank account, and is very confusing to use due to bad user experience design choices.

darylchu, Sep 16, 2021
1
Horrible app and powerless customer service

My app says everything is fine but it won’t work. I call. Im told there’s a block a supervisor can lift. Im on hold for 40 minutes only to be told by the supervisor that they can’t do anything it’ll be up to 3 days for the hold to lift. I read the payment confirmation reference number but they can’t find it then like magic the payment is cancelled by Clipper. Amazing they couldn’t find something they then cancelled. So I didn’t get to work because I am not going to buy another clipper card for $3 then be charged another $5 to transfer balances to one card. So I could download the app and sign up immediately but once your a customer it takes up to 3 days for payment to hit your account?!? Junk company and junk app.

Great fun98754, Mar 16, 2022
1
A total failure

We installed the Clipper app on my wife’s iPhone, set up an account, and established a virtual Clipper card with value. The app complained that the virtual card was not associated with any device, and asked us to add the card to Apple Wallet. Fine—except the app provides NO WAY TO DO THIS—unlike every other bank card and airline or hotel loyalty account that I’ve seen in the last 5 years. Apple Pay provides no way to add an existing virtual card, only a physical plastic card. After nearly an hour on the phone, the only thing the customer “service” rep could do is send us a new plastic card that we will immediately scan into my wife’s phone. Welcome to 1990.It’s also a very poor transit planning app, and a waste of effort given that pretty much every transit agency under the MTC umbrella has apps that do the same thing, only better.

IowaTVman, Oct 14, 2021
1
Do not load your clipper card to apple wallet

I really advice you not to add your clipper card to your apple wallet until clipper figures out a better workflow for situations where your phone gets lost. I recently lost my phone (it was likely stolen), so I marked it as lost on the Find My iPhone app. Doing this immediately suspended my clipper card and nulled it unbeknownst to me. I bought a new phone and was trying to set it up, and I couldn’t so I called Clipper support where they told me that they couldn’t help, I had to go and get a new clipper card at Embarcadero station to transfer my clipper balance to a new card. This also affects my commuter benefits because they are linked to my now suspended clipper card. There really should be a more streamlined process for situations like this and I am kicking myself for putting my clipper card onto my phone. Had I know this was a possibility, I wouldn’t have added it to my apple wallet.

LG479194751, Sep 20, 2021
1
Allow riders to pay with Clipper app otherwise the app is useless

I tried to use the Clipper app to ride BART not realizing that that’s not possible. I tried to transfer my Clipper card that now lives in the Clipper app to my Apple Wallet because that’s what lets you use your phone to ride and it wouldn’t let me. Wallet needed the physical Clipper card that I originally transferred into the Clipper app, which I didn’t have with me because I thought I didn’t need to carry it anymore when I downloaded the Clipper app! There was a woman at the SFO BART station with a Clipper logo shirt that was helping me and a few others and even she said, “Don’t use the app.” The Clipper app says in its FAQ that you can’t use it to ride but it’s still useful because you can top up your card using the app. But you can top up your card using Wallet. I guess it’s useful if you use their Trip Tools feature but I automatically go to Google Maps or Citymapper app so this app is essentially useless to me.

lucidalight, Aug 05, 2022
1
Extremely frustrating, missed train, lost money

I’m in town on vacation, downloaded the clipper app, created a new account, registered a new clipper card, and added funds to it. When the screen prompted me to add the clipper card to my iPhone wallet, I agreed to the terms but it never loaded. After it froze, I had to restart the app and then the funds were gone. I never got an email confirmation that I registered a new card and loaded funds on it. But of course the charge went through on my credit card. Stupid me decided to try again but through the actual Apple wallet instead of the clipper app, but then it double charged my credit card! I tried to call customer service but it had a 40 minute wait!! I’m on vacation and do not want to spend 40 minutes waiting for someone to fix a shoddy app. Extremely frustrating that I lost money and missed the train.

mts842, Aug 07, 2021
1
Classist jerks

I need to travel in the Bay Area for one day only and was trying to make my trip easier by setting this up early but you have to have an IPhone 8 or newer to use a digital card, have to purchase a physical card otherwise. And it says you cannot buy cards at stations?? Going to have to track the stupid thing down in an unfamiliar airport cuz I hope they’d have one there somewhere 🙄. My hop card in Portland does not charge me extra to buy a physical card just because I don’t have five hundred dollars to buy a new phone every couple years. I’m comfortably using an iPhone SE and able to use public transport with it in Portland. What kind of nonsense is this. This is really inaccessible to people who have lower funds or may not be able to buy a card or only need one dang trip. It’s already way too expensive to use a card there based on mileage rather than time or per trip. 13 dang dollars instead of 10 for one stupid day that I won’t be back in the area for who knows how long, I haven’t been there in like six years already.

radiopixie, Dec 05, 2021
1
It took my $ just fine… but that’s it..

Don’t bother with this app. I’m furious! I’m taking BART from the new Berryessa station in San Jose to SFO to catch a late morning flight. I’m disabled and need extra time to get to the train. The BART site linked me to this app where I’m supposed to be able to add fare to a virtual card to be stored in my Apple Wallet. The app seems very basic but as long as I get my ticket then I could care less how basic or extravagant the platform is. I got the total fare cost and was able to add $7.05 to my wallet for use to board BART in the morning. My bank pinged me that my transaction went through. However, when I saved my card to the wallet, I received an error message. I tried multiple times to refresh the app, but there was no trace of the $ taken from my bank account. And there are no weekend or evening customer service hours. So I’m stuck not knowing if I have a ticket or not until I get to the station. Trust me- just go to the station to buy your ticket. This app stinks

Sugaree0621, Sep 05, 2021

Description

The Clipper app is here! - Pay your fares with Clipper in Apple Pay - Manage your account(s) - Load cash value and transit passes - Plan your trips Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. The new Clipper app lets you manage your Clipper account from your iPhone—add value, view your history, and plan your trip! Download the Clipper app today!

Pay with Your iPhone or Apple Watch The Clipper app gives you step-by-step instructions for setting up a new Clipper card or transferring an existing Clipper card to your Apple Wallet. Manage Your Account The Clipper app gives you the same account access as the website, but on your iPhone! You can register a new card, load cash value and transit passes, set up Autoload, view your recent activity, and other features. Sign in and out of multiple Clipper accounts in the Clipper app to manage a card on behalf of someone else. Plan Your Trip The Clipper app has real-time transit information and helpful trip planning tools to make getting around the Bay easy! You can view nearby transit options and routes, get real-time travel and arrival information, and save your favorite locations, stops, and stations. By downloading this app, you agree to and accept the terms of the Clipper Mobile Application License Agreement (https://www.clippercard.com/ClipperWeb/mobile-application-agreement.html) and the Clipper Privacy Policy (https://www.clippercard.com/ClipperWeb/privacy.html). Clipper serves 24 transit services in the San Francisco Bay Area: AC Transit BART Caltrain City Coach County Connection Dumbarton Express FAST Golden Gate Ferry Golden Gate Transit Marin Transit Muni Petaluma Transit SamTrans San Francisco Bay Ferry Santa Rosa CityBus SMART SolTrans Sonoma County Transit Tri Delta Transit Union City Transit Vine VTA WestCAT Wheels By downloading this app, you agree to and accept the terms of the Clipper Mobile Application License Agreement (https://www.clippercard.com/ClipperWeb/mobile-application-agreement.html) and the Clipper Privacy Policy (https://www.clippercard.com/ClipperWeb/privacy.html).

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