Icon Caltrain Mobile

Caltrain Mobile

  • Travel
View in App Store

Caltrain Mobile

  • Travel
4.7
4.9K ratings
Age Rating

4+

Seller
Caltrain
View in App Store

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User Reviews for Caltrain Mobile

1
App refuses to load.

I am a frequent Caltrain rider and recently I have been 100% unable to use the app in any capacity. Whenever I open the app, I just see the animated loading screen no matter how long I wait for the app to load. I’ve tried just about everything I can think of to make the app load and it just does not work. I’ve been on wifi, off wifi, I’ve deleted the app and reinstalled it, restarted my phone and app more times than I can count, and I’m using the most recent version. It’s been like this for more than a month.

Badacko, May 20, 2022
5
Super easy to use!

Not sure what some other reviews are saying- this app is super easy to use as long as you are fully connected to it. Super easy to purchase tickets to exactly where you’re looking to go! It’s very similar to other train/subway apps in the sense that once you have it downloaded and know where you’re going...it makes your trip easier.

brigperrin, May 09, 2019
1
Doesn’t get past “loading” screen…

App won’t load past initial screen. I just get an error message that says to delete the app and reinstall. Did that (and restarted phone for good measure) and nothing changed, still can’t access the app. Worked great last time I used it a little over a month ago. Looks like there is a major bug issue that was introduced about a month ago which is when the “can’t access” reviews started showing up. The question is why in the world Caltrain hasn’t done something to fix it by now. Caltrain/Samtrans - is anyone out there?

Brownie mix 2007, Jun 24, 2022
5
Stable efficient app that’s good at what it does.

I’ve been using the app for a couple of years now. I’ve never had any issues with it. I am visually impaired and I use voiceover on my phone and the app has always been compatible with the screen reader. Thank you to the developer for keeping the app well-maintained, stable, and accessible to all.

Fernando Macias, Jul 07, 2022
2
Huh?

So far this is a very difficult app to work with. Just registering, it kept on refusing to recognize my email address. After clearing the two fields two or three times and inputting the email address very carefully it decided that it was a valid email address after all.Looking for a round-trip ticket from Redwood City to Millbrae I am given the option of one way regular fare or a day pass which costs more than twice as much. Are there no round-trip tickets?In addition, if I had not read the reviews and complaints and the instructions in detail I would not have realized that you have to purchase your ticket just before boarding. Why? This is a very strange application and I’ve only been using it for a few minutes.

Geeslin108, Apr 09, 2018
3
Good functionality but misses the mark.

This is a much nicer designed app than the previous ones I’ve used. However, what is the point of a Caltrain app if I can’t use it with my clipper card and can’t buy tickets in advance? I’ve used public transit apps all over the world and the majority of them have the ability to buy a ticket for a certain time. Having an app that doesn’t allow you to plan ahead (especially when it has wallet functionality) makes little sense. Please add clipper card functionality and the ability to buy tickets ahead of time.

Hanscotch, Jun 11, 2019
1
Very bad experience

I downloaded the app and read the FAQ before I made my purchase. However, the FAQs do not correctly reflect how the tickets work. According to the FAQs, the tickets are activated when users actively select and choose to USE the tickets. In reality, the tickets are activated at time of purchase, which not only cost me money on tickets I purchased in advance (but could not used because they expired) but also did not allow for any advance planning/ticket purchase.The refund page for Mobile Ticket issues also did not work at all (could not proceed through the survey process with the page kept on indicating that I missed the required field while I clearly did not).

Heo & Meo, Jun 27, 2018
5
Time saver!!!

I’m a daily commuter so I usually have my clipper card in my badge holder since I have the monthly pass. Since I’m very forgetful, I don’t always have my badge with me. Like a lot of normal humans, I’m usually running late. If I don’t have my badge and I realize it while I’m running to catch the train, I usually check with the conductor as I’m running in if I can buy my ticket once I’m onboard. They’re so nice about it. They just want to make sure I get onboard first and then I’ll buy my ticket from my phone. The app takes Apple Pay too!My one piece of feedback is that I wish the Caltrain App had the capabilities of Trip Planner for Caltrain app. It’s sooo convenient and if the Caltrain App had this capability, I would absolutely pay for it.

JaeBeyBey, Feb 14, 2020
5
App not storing active tickets (UPDATE)

** Update to previous-I contacted app support and they responded in only a few hours. All I needed to do was Sign Out and sign back in and everything works. Updating my rating to 5 stars for the app and the developer support. 😊Previous review - When I buy a 4-zone day pass, it immediately disappears and is not shown in the stored tickets area. I end up having to show my receipt email to the attendant to be able to ride.

Jammer007, Apr 05, 2019
5
One of the better public transport apps

The app is great for buying tickets online so you don’t have to deal w the hassle of the ticket booth at a station! It takes 30 seconds while you’re standing and waiting for the train. It also conveniently links the timetable and other tools. And parking is super easy to do on the app! The only thing is that I wish the live updates were better. But otherwise definitely worth downloading even if you only ride the Caltrain once.

Vaish Sridharan, Jul 07, 2022

Description

The official mobile ticketing app from Caltrain! The Caltrain Mobile app lets you purchase and use fares instantly on your phone—anywhere, anytime. Just download the free app, register your debit/credit card or PayPal account in our secure system, and you're ready to go.

WHY YOU'LL LOVE THIS APP: - No paper fares to keep track of. - No need to carry cash, count exact change, or find a ticket machine. - Buy and use fares instantly using a debit/credit card or your PayPal account. - Pay a single fare or multiple fares for a group of riders. HOW IT WORKS: 1. CHOOSE RIDER TYPE 2. CHOOSE YOUR STATION OF ORIGIN AND DESTINATION 2. CHOOSE FARE 3. CHOOSE QUANTITY 4. CHOOSE PAYMENT 5. CHECK OUT COMMON QUESTIONS: Q: Do I need to be connected to the Internet? A: Cellular network or a wireless Internet connection is required to purchase tickets, but you can use your activated tickets offline. Q: What if my battery dies? A: Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead! IMPORTANT REMINDERS: - Don't uninstall the Caltrain Mobile app or erase your phone while you have active tickets on it. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection), so uninstalling the app can permanently erase your tickets! - Purchase your ticket right before boarding. - Show your ticket to the conductor upon request. - Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.

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