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User Reviews for BART (Official)
Needs improvement: No Station to station list in trip planner
In the “Plan Trip” menu, this app needs an alphabetical list of stations to automatically appear as choices under the search bubble. The webpage app used to do something similar to this. I don’t want to type into the search bar and have to frantically guess at the correct name of the station that I want to depart from or arrive at, but I can always easily find it in a list.The trip planner would be way easier and more efficient if I could just look at the standard BART route map and pick a starting station and a destination station from it before anything else.Also, when trip results come up, I see that connected bus route numbers/letters are immediately visible but if I want to know what BART route it is I have to click to see another screen. Shouldn’t the name of the BART route show up on the first screen the same as the bus numbers?
Tries to be multiple features, doesn’t implement well for any
This app appears to be an attempt at merging several different apps that address different issues: Schedule, Live ETA of train arrivals, hazards reporting, and advisories/outages. It’s a good initiative but it experiences issues on all of those attempts. The scheduler and live ETA don’t work well after midnight but BART has trains up to an hour past midnight, so it is rough there. It also only provides ETA down to minutes while other apps like BARTPro provide updates down to seconds and are also hooked to the BART API for accuracy. Advisory and outages are okay, it’s about 80% accurate for reporting escalator outages, but not perfect. Hazards reporting is the worst, I have received no confirmation or replies each time I’ve reporting incidents from finding people taking residence in elevators to exposed injectable needles lying on seats. At least you would get a confirmation and often a live response back from a person when reporting via BART Watch app, so I’m not sure if my reports are going through. All in all, it’s a good initiative but the app is mostly not usable compared to other more reliable apps at this time for the different features.
Beware parking gimmicks
Please be aware of parking gotchas when using this app. For daily parking, you enter in the spot number where you parked, and pay the $3.00 fee. However, the app will gladly allow you to pay for spots that are considered “reserved parking until 10 AM” and that you apparently aren’t allowed to park in. You may get a parking citation as a result. When I parked in this spot, I thought I was safe since I paid for it. I figured that if the app let me pay for the spot, it was because its wasn’t reserved. Fortunately I only got a warning citation. This is a “bug” in the app - they know exactly which space you parked in and when you purchased the space. If someone else has reserved the space or the spot is otherwise off limits, instead of BART giving you a citation, the app should display an error message telling you that the space is unavailable.Otherwise, it is a decent app.
A decent start
The parking feature is great (though I wish I could just pay for parking and not have value “saved” in a wallet as I rarely park). I don’t understand why this app asks me for location access every single time I open it even though I have it set to Never in my iPhone settings. Really not okay and Apple needs to force them to stop asking. The closest station feature is super annoying too since I don’t have location turned on, it just shows me 12th Street Oakland as my closest station, though I never use that station. It would be nice to be able to turn it off. I can understand where it’s useful in some circumstances but not for most regular riders who are going to set their favorites.
Paying for parking is dismal
Paying for parking is way more of an effort than it should be. It’s advertised that you can take care of it with your Clipper card but there isn’t any apparent way to actually do it. The standard toll booths where you pay for transit don’t include ability to pay for parking. Turns out we had to enter the paid area to locate the parking toll booths. Then you find out that they only accept cash. What?? We entered our parking spot number and were directed to deposit $3.00 in cash. At the spot where you enter bills there was a note that said “NO BILLS”. Crazy. We shifted over to the next parking toll booth and was able to get it paid, just as we heard our train depart. In summary, it’s too difficult to pay for parking!!!
What Would We Do Without BART??
You know what you would have to do if there were no BART! I don’t even want to think about that. Instead, I’ll just kick back at 70 MPH and let my BART operator drop me off work! I drove the Bay Bridge since 1985 and I don’t really ever want to do it again.BART is a great transportation system. I heard on the radio that administrators are not spending the money correctly. Whatever. The trains are there for me. This morning, I reinstalled around 8 seat cushions that had been thrown around by an earlier passenger. A little more security would be good. And the challenges at Civic Center are like a few other stations causing negative light. I see you working all of the time. I LOVE BART! Keep up the good work!
Great app, just what I need it to do
I'm confused by all the negative reviews. Maybe they updated it recently? It does exactly what I need it to do: show me the train schedule for the station I want. Nice that it automatically finds the nearest station, makes it easier. I might use the trip planner occasionally for trips I take that aren't my commute. And I like that the advisories sure up on the home screen. One slight nit, I liked that the web site automatically refreshed when I switched to it on my iPhone, but every 15 seconds is just fine for me. Great job, impressive app, not just for a public organization, but any developer!
Doesn’t find BART routes, doesn’t feel native
I was really excited BART released an official app, however this app fails to deliver the basic functionality I expect from a transit agency. I am able to see a departures list, but after tapping a departure I can’t see which stations a train will go to and what times it will arrive. I tried to use the trip planner but it gave me nonsensical results until I checked another mapping app that told me about a service advisory affecting normal routes (fortunately the trip planner was taking this into account). Finally, it doesn’t feel at home on iOS at all; must have been developed with some non-native cross platform framework that messes with scrolling and stuff. I hope BART is able to take this feedback and improve the app in the future.
It has been awhile since I took BART from Civic Ctr SF to Antioch.
It has been awhile since I took BART from Civic Ctr SF to Antioch. I usually drive everywhere. The new Covid rules have made my BART ride today very enjoyable. Everyone is supposed to wear a mask of course. There were a few folks on the other side of the tunnel who still refuse to wear masks on the train. Whatever! I assume they have never worn masks since the beginning of this pandemic nor have they bothered to get vaccinated. The ride was pleasurable, the trains are clean, and the new e-trains from Pittsburg Baypoint to Hillside in Antioch are pretty convenient.
too complicated ... BART essentials should be default
It’s great the developers want to cover all bases, but the default for a BART app should be BART only trips ... station to station with drop down menus to choose the station; times between trains for transfers, notification for alerts, etc. Making this the default will aid usability for those of us that want simple BART leave and arrive times; users who want more complicated trips can choose what they want covered in a connectind link. Doing this will also mean that users who just want BART only don’t have to sign up in order to get easily available results. An all things to all people home page is not a good design option for a BART official app.Also, this app is vertical only on the ipad; I’m hoping the developers will find that an easy fix and go ahead and fix it right away.
Description
The official Bay Area Rapid Transit (BART) app has arrived. It’s the easiest way to plan your trip and get accurate real time train departures with data straight from BART, along with official service alerts. The BART app offers exclusive features for hassle free travel for daily commuters, infrequent users and tourists alike: -Plan your entire end to end trip with BART’s exclusive Trip Planner giving you the fastest route from your starting point to your destination using BART and multiple modes of transportation, including connecting transit, biking, walking and driving. -Step by step navigation with personalized preferences and saved favorite stations and trips. -Real time departures and schedule timetable. -Customized in-app notifications about BART service and announcements. -Contactless in-app Daily Fee parking payment -Service disruption information linked to your trip itinerary. -Report a Biohazard that needs addressing and access our BART Watch App for reporting crimes. -Escalator and Elevator advisories. -Fleet of the Future train tracker. -Cancelled trip notices. -Easily see the last train of the evening by station when you’re planning your night out or your trip home from the airport. -Station information (including if it offers a parking lot and secured bike parking). -Seamless connection to bart.gov and BARTable for deals, events, and fun. -It’s ad free; who wants to be distracted when looking how far away your train is?
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