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LifeLock ID Theft Protection

  • Finance
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LifeLock ID Theft Protection

  • Finance
4.6
19.3K ratings
Age Rating

4+

Seller
LifeLock, Inc.
View in App Store

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User Reviews for LifeLock ID Theft Protection

3
It’s still up to you.

I keep an account with Experian and have for years. I make sure I use credit alerts on my bank accounts and credit cards. I also make sure I always have my Norton security software on all our computers and phones. I received LifeLock as an add on to Norton. Frankly it’s just insurance. I make sure that my family is very familiar with social engineering and how it is used to compromise the security of our accounts and how it is used by identity thieves. LifeLock is a tool, like the lock and key on your front door of your home. You are the one who remembers to close and lock the door. Keep your address up to date with credit bureaus and dispute any incorrect information there. Be aware of ways social engineering is used by criminals to exploit the one thing most vulnerable, which is you. The LifeLock service and this application are tools, but if you don’t make yourself aware of how you can protect yourself by being aware of how email and other communications are used to load malware and virus software to your devices and to get you to reveal PII information used for identity theft, then no tool or insurance will prevent criminals from targeting you.

2Lazy2Work&needmoney4beer, Oct 26, 2019
4
A good thing to have in today’s world.

I have been a long time member of LifeLock and in today’s cyber world would not dream of having some sort of monitoring on my financial affairs that is not governmental. There are two things though that I believe a person needs to be aware of that have occurred to me. One: the software that monitors bank/credit union activity has an issue with the two-step verification that most financial businesses use and cannot monitor for suspicious activity. Therefore, I don’t get the notifications that I used to when my accounts pay out over a specified amount. Second: they are correct when they say that no one can monitor all activity all the time. I have had three instances where it was my credit union that notified me of suspicious activity, or I found it myself on my statement (e.g. live in one state and activity is happening with your card across country). These are the reasons I did not give a higher score.

Don3407, Mar 13, 2021
4
So far good

My personal information was email without being encrypted from a bank that I just opened an account in. I immediately panicked and called the bank. My biggest fear was realized the very next week when I got an email. This email from UPS was for a package that was rerouted without my knowledge or purchase and it was a cell phone. The thieves used my identity to open a new cell phone account and I luckily figured it out before the transaction was completed. Once that situation was closed I immediately reached out to Lifelock and enrolled in their best plan. The very next day I got a text from LifeLock asking if I requested yet another cell phone account. Obviously I did not so I reported that and LifeLock took care of it. No joke a day later I got another text warning to confirm if I request a line of credit. I also disputed that after receiving a text from LifeLock. So far LifeLock has been a huge help. I’m not even a member for 2 weeks so it’s still early to tell how valuable this service is. I can tell you so far, I am extremely satisfied and would refer even my grandparents for this service. Thanks

FrameItEasy, May 16, 2018
5
We trust LifeLock to keep us safe.

We have been LifeLock members for probably 10+ years. Not really sure when we first signed up, but they have proven their value time and again, to our financial safety. Besides immediately asking if we have opened new credit card accounts, they’ve also confirmed that we have applied for new car loans. LifeLock helped in first resolving, and then continued to monitor our bank accounts after it was discovered that we had been targeted for IRS fraud in California although we have never claimed California as our domicile. They also issue alerts when sex offenders move into your neighborhood and give you current credit ratings with all three credit monitoring companies. My only complaint would be that a husband and wife must pay for separate accounts annually, although most everything is under joint ownership.

Game lover 20, Oct 25, 2017
1
Problems need to be resolved ASAP

Update: There is still no option to archive alerts. I currently have 8 alerts from 2019 that cannot be archived. It’s not an option. The app states that if I recognize the activity, I don’t need to do anything. Well, how about allowing the user to clear these alerts. Every time I open the app, I see that I have alerts to view, I check and they are still her old ones. As of late, this app has been problematic. I have 8 alert messages from 2 years ago that will not archive nor will not clear. They are presumably permanent. I requested help from Lifelock to remove these old alerts and yet, 2 years later, they are still showing. The app will not archive them. It does not give me to option to do so. Newest issue arose this week. I received a credit check alert (good). I confirmed it was me as I am have a refinancing done on my mortgage. The alert cleared. All should be ok. Instead of being ok, I received 6 alert yesterday and more today. When I go in and check, there is no new alert. The only alerts are the ones from 2 years ago. I’m currently at the point to where I am going to disable the notification function for the app. All I am getting is false alarms. This situation makes the app useless for notifications. Until LifeLock resolves the inability to archive old alerts and stops the false alerts, I rate this as a 1 star.

HERKENG1964, Feb 16, 2022
4
I like it so far!

The app is very convenient. It gives great tips and gives me peace of mind. I’m 21 yo and my sister give my SSN and personal information to a friend of hers to file me on the friends taxes and split the money. Currently doing a federal investigation right now… but anyway, I got LifeLock Ultimate Plus and pay annually. You can do a 30 day trial actually if you can find a link for it. I think it’s worth it. There’s a feature to talk to a live agent through message or phone call. You will get alerts if your information is on the dark web or being used. I have it set up for email, text message, and the app will alert me if this happens. You can lock your credit stuff or freeze it (there is a difference between a fraud alert and a freeze). You can freeze your bank stuff, your utilities. You can even get alerts for any criminal records if someone were to use your information as an alias. Protect your 401K money or other investments. A lot of the alerts and services they offer will have a description and why it’s important. Now this is just what my Ultimate plan offers. You can add other members but I only pay for myself.

Im Not Putting My Name on Here, Aug 26, 2021
5
The peace of mind I was needing

My sensitive information was potentially put at risk and I was constantly worried about someone stealing it. I have enough stress in my life and hated worrying about the possibility of identity theft and what not. I saw a news article about the best programs/protection sites and found LifeLock to be at the top of the list on multiple articles. I finally downloaded the app and signed up for a membership. So glad I did. It’s the peace of mind I was looking for. The app is super easy to use and user friendly. Having that information at my fingertips is such a stress relief. Not one minute after signing up it sent me a notification that a game app I downloaded a while back sold my email on the dark web. I’m in the process of moving and getting ready to start a new job and the last thing I wanted was my information compromised. So happy with LifeLock. I will be a lifetime member for sure! Thanks for the extra security!!!

ladybugthunder, Jun 09, 2020
1
Total ripoff

I redime miles from my frequent flyer to get an app that is totally crippled and extremely limited. This app is designed only to force you to “update” to the most common and free options found in other apps that do exactly the same for free. This app only gives you 6 months of crippled functions. This app only wants you money. If a 6 months are offer by redime your friquen miles from an airline you should have access to all features and after the 6 month period is over we the end users should have the option to upgrade to a full year if we want to. Why would you take my mikes and never pretend to give me full access to all the features that I have to pay ? You all ready have my miles. Total rip off. Download other app that will give you full access to all features with a 6 month and if you like it then pay in full. Looks elsewhere do not use this app. UPDATE. If you want to monitor your emails on the dark web you have to enter all your email that you have and I have been receiving emails from this app 3 o 4 every day to each email that I have input (spams) asking me to upgrade this app from the 6 months to a full blown app this spam email are too much. I have unsubscribe but I still have spams every day. Stay away !!!

Llaucha, Mar 19, 2019
5
On Top of Matters

My wife and I have had LifeLock for many years...too many to count (we’re in our mid-50s). We have a very high confidence in their ability to alert us to identify issues impacting us. A couple examples. A few years back we added a mobile phone to our cellular plan and by the time we returned to our car from the cellular store, I had a fraud alert text on my phone from LifeLock alerting me a phone was added. Second, we recently took out a car loan to pay off a lease and while I was at the banker’s desk, a fraud alert text came through that a credit report had been requested. The only seemingly misleading thing is the credit report on the LifeLock app. There was a difference of about 50 points between the numbers that LifeLock reports and the report provided when I recently applied for and received the auto loan. Both excellent scores but a sizable difference nonetheless. Thanks LifeLock for all you do to keep us protected.

SplashBob, Apr 01, 2018
5
A MUST-HAVE SERVICE

As much as the ‘net has put the world at our fingertips, it’s also allowed those ill-willed black hats to sneak in and steal your identity - and money - before your next bank/credit card statement comes in the mail, sits on your desk for two weeks, then gets opened after you wonder why a check bounced or a collection notice came in today’s mail. I’m buried in email, snail mail, work, and just don’t get around to being as “on top of things” as I should be. This has been like my own private secretary who does that for my whole family for a few bucks a month. Considering how quickly a hacker can drain your accounts, the $25/mo I pay is worth it, and better yer, saved me from “the bad guys” twice. Losing your ID is just the beginning of months of phone calls, letters, and repeated explanations to banks, lenders, credit card companies, credit bureaus - I’ve seen friends who didn’t have a service like LifeLock go through that hell. I use LifeLock because they were the first credit monitoring company, and I’ve stuck with them. As long as they keep up watching my back for a very reasonable fee, I’ll stick with them. I recommend them highly.

The Zenbiker, May 11, 2019

Description

You’re across town—away from your computer—when LifeLock sends you a fraud alert.† Someone is taking out a bank loan in your name. With a LifeLock® membership and the LifeLock app, you can take immediate action. If it’s not you getting that loan, use the app to tell us, and we go to work on your behalf.

The LifeLock app uses our proprietary technology, putting LifeLock’s identity theft protection services at your fingertips. We scan millions of transactions every second looking for potential fraud. And if we find your information used within our network, we will send you alerts to help proactively safeguard your credit and finances.† LifeLock goes beyond credit monitoring to see a wide range of identity theft threats you might otherwise miss. An identity thief can commit crimes and open new cell phone accounts and take out payday loans in your name. Criminals even sell your personal information on the dark web. If we detect suspicious activity, we will alert† you. Download the LifeLock app and manage fraud alerts† from the palm of your hand. Not a LifeLock member? Use the app to sign up for identity theft protection today. More than 4.4 million LifeLock members trust us to help protect their identities, finances and credit. It’s no wonder why. There’s a new victim of identity fraud every two seconds.1 Criminals can drain accounts, buy property, and file fraudulent tax returns in your name. If you become a victim of an identity thief, a U.S.-Based Identity Restoration Agent dedicated to your case will work to fix the issue from start to finish. Plus, you’ll be backed by our Million Dollar Protection™ Package.††† Depending on your membership level, you can monitor your bank, credit card, and retirement account activity—all from your LifeLock app. LifeLock App Features • With the mobile app, our patented LifeLock Identity Alert® System† will send alerts directly to your mobile device. • You’ll be able to respond to possible fraud alerts† right away. If you tell us that any activity looks suspicious, our LifeLock Identity Protection Agents will be able to help you. • Use in-app calling to get in touch with LifeLock Member Services. • Easy access to credit information with your annual credit score, an essential part of credit protection. Ultimate Plus members see credit scores and reports from three credit bureaus and are able to track month-to-month changes to their credit scores. The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. About LifeLock Since 2005, LifeLock has been a leading provider of proactive identity theft protection services for consumers. We leverage unique data, science and patented technology and provide identity threat detection, identity alerts†, and comprehensive restoration services. With more than 4.4 million members, we’re committed to providing our consumers some peace of mind amid the threat of identity theft. No one can prevent all identity theft. 1 - 2017 Identity Fraud Study, Javelin Strategy & Research. † LifeLock does not monitor all transactions at all businesses. †††Million Dollar Protection Package benefits are provided by a Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). The Master Policy provides coverage for Stolen Funds Reimbursement and Personal Expense Compensation, each with limits of up to $25,000 for Standard members, up to $100,000 for Advantage members and up to $1 million for Ultimate Plus members. If needed, LifeLock will provide lawyers and experts under the Service Guarantee. Please see the policy terms, conditions and exclusions at: LifeLock.com/legal

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