ZAFUL - My Fashion Story

Name: ZAFUL - My Fashion Story
Rating: 4.10371 (30595 reviews)

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ZAFUL - My Fashion Story

Shopping

4.1

30.6K ratings

Age Rating

12+

Seller

SOUTHSTAR(HONG KONG)LIMITED

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User Reviews for ZAFUL - My Fashion Story

AMAZING STORE

Such good quality for great prices. I absolutely love shopping here, it’s my top favorite online store. Got some super cute clothes for an unbelievable price and they were great quality. I was a little nervous to order clothes here at first because I thought they would be bad quality or I thought the clothes wouldn’t fit or would take forever to ship, but they are actually great quality, they fit perfectly, and they came right away, which was so nice! I hate waiting around for weeks/months for my clothes to come but these came within a week of ordering them! The clothes I’ve gotten are a spitting image of the pictures, They are true to size too, the sizing charts are a big help for sure. They have SO many options for clothes, great deals consistently, which is super nice, their clothes are SUPER CUTE!! I love their bikini/dress selections the most! So many cute pants/shirts/skirts/hoodies/dresses/jewelry/two-piece sets/swimwear/activewear/accessories/etc. they literally have everything I swear. This store is 100% reliable. I would definitely recommend this store!

amercedes.v, Apr 06, 2022

This store will surprise you!

I know you’re looking at this app and thinking “yeah this seems like one of those trashy companies that use stock photos of cute clothes to sell garbage-quality knockoffs” because I thought the exact same thing. In the world of too-cute-to-be-true, I’ve had way more burns than successes. But I ordered a few pieces from this site (against my better judgment, tbh) and I was pleasantly surprised with the clothes I received. They do look like the picture! I won’t say the quality will blow you away- some things are more sheer than expected and have that texture of something definitely not off the Nordstrom rack- but otherwise the clothes are exactly what I wanted. They fit in the right places and looked GOOD. I can’t vouch for every one of their items; I only bought a few. But when I opened my first order and saw what arrived I instinctively reached for my phone to open the app again because I’m hooked now. Just take good care of the clothes (some small issues include thin material and potentially weak straps) and they should be well worth the inexpensive price you paid.

cpjelly, Dec 02, 2018

Worst company

(Keep in mind this company pays people to write good reviews. Every good review on this is a paid person. Read the bad reviews and DO NOT BUY FROM THIS COMPANY) This company has the worst customer service I have ever experienced. I have never in my life written a bad review for a company but I had to with this one because it was so bad. I ordered something more than 2 weeks ago. 10 days ago I was notified that a shipping label had been created. It’s been 10 days and the shipping company still has not received the package. I have contacted zaful customer service 5 times now trying to figure out why fed ex has not received a package that a label was created for 10 days ago and they keep giving me the runaround, will not answer my questions and repeat the same incompetent response each time. They keep saying the package has been shipped and telling me to be patient but I contact fed ex (the shipping company they use) and they assured me that they have not received the package yet. Zaful is by far the worst company I have ever ordered from and urge everyone to not waste their money because it will be stolen, they will not ship your package and they will not help you or answer any questions you have.

habeicvensuev, May 27, 2020

Personal Experience Review

Hello ZAFUL community !!! I am so excited to share my experiences with previous orders from this site. A little about what I love purchasing from ZAFUL are, the many choices of bikinis of course! I am an ADICT of bikinis. The quality of each piece I received in the mail, I have to say were exactly what I expected from the model in the photo, which is what anyone could ask for. Each little bikini arrived in their own water resistant zip lock with the company’s logo on it. I thought this was a great way of packaging, because everyone has had that experience at the pool or the beach where they have no clue where to pack up their wet bathing suit when the days up, well now I have a way every time and they truly are water resistant. I love this company and will continue shopping from their site, but even with great company’s there are improvements to be made. If I had to make one improvement to this site, it would be to have tracking your package a little easier and quicker. I know standard shipping mailing won’t be at your door with a click of a button, but maybe some guidance to keep the customers mind at ease that their package isn’t lost. Overall I would give this site a recommendation to anyone of my friends, and trust me I will be making more purchases this new year.

jadaboisselle, Jan 07, 2021

This app is terrible

I ordered one coat on March 1st, 2019, with standard shipping. 8 days passed and i was starting to get concerned as the standard shipping says 3-9 days so i triple checked my email for a shipping confirmation and nothing was there. Meanwhile i was constantly getting emails with coupons (extremely annoying). So i decided to contact customer service. I pasted in my order number and immediately was told my item was out of stock. I ordered the jacket in white small, and it did not say out of stock before i added it to my cart, while i was putting in my payment info, or after i placed and confirmed my order. The agent on the other end was extremely unclear with why it was out of stock and what my options were, saying it would never go back on sale and then saying I could get it in 3 weeks and then saying I could only refund it. Customer service responds quick but is seriously unclear. I sent a screenshot of my order confirmation because the agent was claiming I did not pay for my order when I did, and as soon as I sent that screenshot they claimed i was using “abusive language” and ended the chat. I am extremely unhappy with my experience and will not be ordering from this site again. I would strongly suggest that you do not order from Zaful, terrible experience.

Mallllllorwhy, Mar 10, 2019

This shop is iconic.

Yes, it’s easy to assume that because the clothes on this site are very cute and cost effective that it’s a scam and you’re not actually going to get what you ordered however, I’m here to say that this is completely FALSE! I have purchased quite a lot of clothing from Zaful and I can say that this store is 100% reliable! Every item I have received has come with rather quick speed, quality, and the items even reflect exactly what the photos look like online. I know that while shopping online many can run into the issue of not really knowing what clothing items might fit them however, due to the nature of their sizing charts (including various body measurements) I haven’t run into the issue of items being “too big/small”. Even so, there is luckily many different reviews on most products containing photos of the reviewers and their measurements to help you get an even better idea of sizing! One of my favorite things about this site are the consistent sales (which list items that are truly on sale and not just $2 off from the original price). Overall, I actively recommend this store to my friends and everyone who compliments my outfits because Zaful is truly a blessing that should be experienced by everyone!

Meggy087, Oct 15, 2020

My experience

Hello incoming Zaful customers, I know you guys may be wondering, is it worth downloading the app to shop for my summer sets? Well I am here to tell you, yes it is worth it, the website like the app are the same. The app makes it easier to make purchases especially if you don’t feel at ease when inputting card information or personal information on sites. To the point, my experience with Zaful was honestly the best, there was a moment where I judged it but definitely wasn’t disappointed in the end. They have so many options to choose from, like nothing I’ve ever seen before. Quality, packaging, fitness is honestly amazing. There is also a section for men in case you would like to get your friend, cousin, boyfriend, husband, dad, uncle and so on some swimwear. This is really helpful because you can buy it all in one order together. Updates on tracking can be better improved because there was a time where I thought I got scammed or my package got lost because the delivery went past my date. But overall I would continue to buy my bikini sets from here now that summer is her especially because the prices don’t disappoint its very affordable.

prime_queenjoslynn16, Jun 06, 2023

Love love LOVE!!

Literally my go to store for ANY cute bikini!!! I always like rotating my swimsuits every summer so buying a bikini set that’s over $50 is just a waste, especially after finding all the cute and unique bikinis on ZAFUL! They have every trend and so many options it’s hard to find someone else wearing the exact same one as you (which is often my problem if I buy bikinis from target). You’d think the bikinis would be a crappy quality with their prices too but the quality of these swimsuits is SO GREAT!! The clothing is also great! I find the same quality and style of items I can find at Urban Outfitters or Brandy Melville for literally less than half of the price!! And you get points just for opening the app everyday. Only thing that kinda bugs me is the shopping time because it could delivery fast or slow there’s no way to tell but when everything is so cute and cheap and high quality, it’s hard to complain! I just get so excited about the items I order haha

Sparkle_fashion, Aug 07, 2020

Terrible Customer Service

I have been given a different answer regarding my issue every time I call customer service. I always give it more than 24 hours for the email to reach me regarding my issue and I’m back to square one with an automated message asking me to explain my issue. I’m tired of explaining that I want a refund for items that were not delivered to me. The USPS delivered my package to the wrong address and although I do not blame ZAFUL for this mistake, they are not doing anything to try and figure out where my package went. I have contacted USPS and I was told the package was confirmed as delivered, but it was clearly not delivered to my home. Each time I call customer service I either get “we will follow up with USPS and start a claim so wait 5-7 days” waited and nothing. “We will process a refund for you please wait 24 hours for an email” waited and nothing. Or the last one, “we can not give you a refund you have to call USPS but I will follow this up with support”.....DIDNT I JUST CALL SUPPORT? I’m so confused. Why can’t my issue be solved over one simple phone call? I really like ZAFUL’s prices and clothing and I want to experience it for myself, but I’m not going to want to order again if I receive this kind of treatment. I just want some sort of solution.

taytayistaytay, Jun 06, 2019

Stole my money/ sold me an item that they didn’t have

So a few months ago, I ordered a sweater from their flash sale. A couple months passed, and I still hadn’t received it, so I sent them a message via their customer service chat inquiring where my item was. They told me that they didn’t have it anymore (never told me this beforehand) and that they didn’t even have it when I ordered it. First off, why would you even sell me an item you didn’t have anymore?? Anyway, they said I had two options: I could get a refund in store credit and use it as a discount on my future orders, or exchange for another item. I tried to use my refund on another item, but it only took off $2 from my $27 order. I sent them a message saying that I was upset that I couldn’t just get a whole item because they made a mistake and didn’t deliver my first order so I should NOT have to spend 10x the amount I originally spent (because my first order was $25 or so) and if they only let me use $2 of my refund on each order, I’m gonna end up having to spend WAY more than what I originally paid. I’ve continued to message them and have still not gotten a full refund of any sort. So basically, zaful “sold” me a product they no longer had, took my money, and never gave me a refund, aka they stole my money. I’m extremely upset. This is absolutely ridiculous and unacceptable.

whyiseverynicknametaken8454, May 26, 2019

Description

ZAFUL, not only a clothing app,but also your fashion story, gives you unlimited access to inspiration anytime, anywhere. It has become one of the most popular fashion brands in the world, with more and more young customers choosing ZAFUL as their go-to choice for sharing their thoughts on fashion. What you can find on the ZAFUL App: 1.

BIG BONUSES and EPIC DEALS: a. Extra 15% off for new members. b. Flash sales with prices as low as $0.99 every Thursday. c. Big chances to win in our $1000 giveaways in 'Community'. d. Special offers for students. e.A great of selection of new arrivals for you every Monday. f.Vip day on 8th-10th per month. g. 30-day complete satisfaction guarantee with full refunds*. 2. Adorable high-quality swimwear, sweaters, sweatshirts, bikinis, one-pieces, tees, blouses, hoodies, jackets, two-piece outfits, rompers, jumpsuits, bodysuits, casual dresses, print dresses, skirts, jeans, men’s hoodies, sports attire, plus size clothing, beautiful accessories, sexy lingerie and more. 3. BE INSPIRED by our practical fashion methodology: a. Direct the current trends with street snap and try-on hauls from our fashion icons. b. Personalize and create your outfit under guidance. c. Search for a personal stylist from 'Recommendations'. d. Add your favorite items to "My Favorites" or "Wishlist". e. More than 1000+ products updated daily. There must be at least one style that suits you. We wish that you have a perfect fashion shopping experience.