Forever 21
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User Reviews for Forever 21
Love the app but missing a few things
App is really easy to use and never messes up on me. There are a few things that could change. The most annoying part is why aren’t there item measurements in the product information? I’m pretty sure there used to be and it was 1000 times easier to pick out my size. The only info is what size the model is wearing and that doesn’t help at all because all the models are all a size small. So really I’m just guessing at what size to get. Because I really do range from small to large in F21. Another thing, what is with the 5 word product reviews. How is “love it!” going to help me? F21 should have a word count minimum for customers leaving reviews. People please... when leaving a review anywhere— please state your height/weight and what size you ordered and if it fits. Even better is explaining how the fabric feels, how it washes, etc. Telling me “super cute” is not helping...AT ALL. Ok on to the app— it used to be easier to sort through categories. For example: jewelry—->earrings—->studs. But now I can’t even find “jewelry” section. It’s all under “accessories”. So that’s a bummer.I know it seems like I complained a lot but I really do love the app, fix these things and it’s 5 stars all the way!
Feedback
i couldn’t find where to send a feedback so i'm sending from here. I think it would be a great idea to have a voting section on the website and app and people could vote on what they would purchase. this way you guys will produce products your audience likes. I heard that some F21 stores were closing down and as a teen i know what my peers think about your store. some products on your website are not stuff young people would wear (teenagers) so this way you won’t sell things people don't like and you would make more money. Also personal tests can personalize your app to have things you like. Such as, asking their clothing style (edgy, casual, basic, etc) and this way the app/website will show more of their style on their main page. Points could also be used in the app/website. many online shops do these (romwe,shein) and by sharing about the deals or completing surveys the customers could earn points. every 100 points could deduct 1 dollar off their purchase. Another way to earn points could be by reviewing products (10 points for a review or 20 point for a review with photos) There could be giveaways where you guys could send products (30,50,100 dollars worth) to participants. Many people would join And they should have an account in order to participate. this will increase customers and cause people to look through the website more often. Thanks.
Hope you like lost packages !
I placed an order via the app, and received my confirmation email. A few days later, I get a shipment email, with no carrier information. The tracking link also never updated. A few days ago, I get an email saying my package was delivered. I look in my mail box- not there. My front door ? Not there. I ask my neighbors if they may have received it on accident (this has happened with Forever 21 before; luckily my neighbors are honest people) and no one has seen it. So I check the email again and lo and behold, the address it was delivered to was wrong. I email customer service with proof that it was delivered to an incorrect address, and that the address I had provided was correct. I am emailed a response saying that they can’t do anything about it and I am responsible for intercepting the package. How can I when I don’t even know where it was delivered? Don’t recommend the app at all
Forever 21 app be LIT!!
I installed the app because I wanted the 20% discount. I saw other people getting upset that the 20% didn’t work mine did I think it’s User error lol. Anyways i finally downloaded the app and I didn’t know what I was missing! The find my style feature is FUEGO!🔥🔥🔥🔥I can narrow down what I’m looking for with tapping on the options. You know I be looking for those crop tops and bootay shorts lol it’s hella hot right now. Like 110 outside and I’m melting. But it was so easy to find a cute outfit without having to do the endless scroll. Ain’t no one got time for da!! Lol🤣One thing is that the wish list has a limit of only 40 items? I mean come on brah? Do you even wish list brah? I know tons of me and my friends add items to the wish list and once there’s a sale BAM...add to cart. You know us millennials...we ain’t shopping till it goes on sale hahah! Come on Forever 21, you have to give us more than just 40 spots!Overall the app is easy to use and it’s easier to then going to the mall. Im hoping that they give more exclusive discounts for people using the app Cos then I’ll never delete it lol!!!
UI could use some work
I couldn’t find what I was looking for. I’m sure it exists! All I wanted to look at were the totes. But I scrolled aimlessly through Womens and seen a couple small backpacks before I gave up. A page for bags and accessories would’ve been perfect. Or even a search bar with the ability to search the entire site, or search the tab/current page would’ve been helpful! I even tried to filter by category and that didn’t help because the categories are the same as the original menu of options on the homepage. It’s very possible that I just wasn’t using the categories correctly. If that’s the case, if someone could tell me how to narrow my options to this extent I’d be grateful. Otherwise, this app isn’t really functional in my opinion. But again, from what I could see the catalog selection is nice. (And varies greatly!) But to scroll through the Womens and come across earrings and crop tops and a backpack and bengals and jumpsuits and beanie hats and necklaces and... phew! It was a tad bit overwhelming and a little disappointing because I’d been talking about finally having the time to go online and make a couple of purchases. (I looked forward to this one particularly the most because I’ve never personally shopped here for myself.) The selection is nice! The discounts are there! The items are endless! It’s a great app to start, definitely has potential!
App need improvement
I love how easy it is to use the app. And love affordable nice clothing. Here are the issues: 1) Why you don’t provide specific sizing chart for each item. Each clothing is unique and has its own sizing but what is provided is a general one for all. It is not helpful at all. Most of us already know our size but the sizing of the product is different one from another. For example I have dresses which all fit me the same but sizing on them is in range of S, M, and L. How a customer supposed to know what sizing for each specific new product is if its chart not included. I order a shirt and a jacket both size S. The shirt is toooo big while jacket fits well. If specific sizing was provided I would know that shirt runs big and I should order lower sizing. 2) I tried to write reviews for the clothes I purchased and I am not seeing the option to write a review on the app!!! Where it is? Is there this option in the app? If not so why? If yes so it is hiding and you should make it easily available because reviews help a lot for our decision making and sizing. 3) Why I am not seeing a return option in the app you should make it easier for the customers to apply for returns This makes customer to purchase easily for the next time knowing if it won't fit will it be easy to return.
Love the products BUT SHIPPING
So I love Forever 21. I do. I shopped there all the time before COVID. The reason I am rating this 3 stars is because SHIPPING. Was supposed to get my stuff on a Thursday, got delayed until Saturday. Okay, not ideal, but I’ll deal. Now, they tell me it’s delayed until Wednesday to Friday! When it’s a hour and 30 minutes away from me. I had to call to even figure that out because it wasn’t even showing a date anymore. And they didn’t even offer me anything for the inconvenience. I get we are in a pandemic and the weather comes up but Victoria’s Secret offered me something when it was delayed but like 2-3 days and my Forever 21 stuff is supposed to be delayed by a week. I’m not saying I’m owed it, but it sure would have been a nice gesture considering this was a late birthday gift to myself. And this doesn’t look good on their part when I tell my friends that this has happened to me with their shipping. If you wanna shop there, I would! Their clothes are honestly great at a great price. I would just go in person if you can because shipping is a nightmare.
Do not shop at F21 online/app
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
Poor Service
The website is overall easy to use but I was not happy at all with the shipping. I ordered a few items hoping that they would arrive before school starts so that I would have a few options when it came to choosing my outfit for the first day. I had a little over two weeks before school started so I went with the option for my clothes to arrive within 3-5 business days to avoid spending extra money. Well, my order status said that my package would arrive a few days before school starts even though that would take over five days. I was fine as long as I got my clothes before school. Then, the package was supposed to arrive today so I checked my order status just to see, but now the delivery date changed to the day that school starts. This is angering because not only did it take a lot longer than it was supposed to to deliver, but I won’t have my clothes in time for school. I would have just paid extra for two-day delivery if I had known it would have taken this long. I don’t know what needs to change but it would be convenient if the website put more realistic delivery times on their website. I love this store but I doubt I will order online again.
Horrible App Update
Wake up! There’s so many negative reviews here for this app recently and Forever 21 needs to do something about their app. It’s obviously not working. I usually don’t write reviews and was hoping that they’d work through these bugs but it’s been months now and no progress! Whoever they hired to update their app should get a new job. I used to shop on their app all the time. Towards the mid-end of 2020, they did a big app update and it’s been months now and the bugs are still not fixed. Search bar doesn’t work, saved favorites sometimes disappear, and it keeps asking me to create a new password every time there’s an app update. Why fix something that’s not broken? And if you are going to undergo a huge update, make sure that it’s actually up and working before you require your customers to do the update. I like shopping using the app through my phone/iPad. However, I’ve been shopping a lot less here ever since this app update change, way too many problems. In this era, where online shopping is superseding in-store shopping, Forever 21 is only hurting themselves by ignoring these issues.
Description
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips. Features: - APP EXCLUSIVE OFFERS: Get exclusive access to sales and discounts first! - SHOP: Explore, browse, and shop on the go! - RECOMMENDATIONS: we can help you find your next favorite fashion piece! - STAY UPDATED: You can now get push notifications to find out about new drops, collabs and more!
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