PacSun

Name: PacSun
Rating: 4.69512 (64704 reviews)

Shopping

View in App Store

PacSun

Shopping

4.7

64.7K ratings

Age Rating

Seller

Pacific Sunwear of California, Inc

View in App Store

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User Reviews for PacSun

Could use improvement

The app navigation is mediocre. when i went to do online shopping pacsun is the only app that i prefer to browse on the website instead of the app mostly because the navigation isn’t neat and organized. For example, if I were to open the app and look into the women’s section, some items from mens show up in the top results like mens jean or shirts. Not only that, but the sort menu to filter out exactly what category just seems messy to me. I prefer to go into the women section, have another menu displayed of what category I would like to see and could display an “View all tops” or “View all mom jeans” along with being able to narrowing down the categories easier. Another complaint I have is when you sort into categories, all items that are “unavailable” show up and they are mostly items that are discounted. It’s annoying to see a cute top and click on the item and favorite it only for it to say it’s unavailable :/ if there’s items unavailable? why show them in the results ??? if there was an option to have an “email me when restock” would make sense to show these items, but if that email option isn’t there then why show the unavailable items ??? make it make sense :/

_Sk!ttl3z_, Oct 28, 2021

do not shop here i am out 100 something dollars

first of all i love the cloths but you have to be careful shopping here with your money. i went a couple months ago back in september and they double charged me $43. i tried multiple times getting my money back at the location and online customer service. but now i still haven’t received the money. for that event basically i spent $43 at the store, got charged the same amount a day later, and never got my money back. now i went again for a return. i purchased this item around 3 weeks ago and lost the receipt but it still had the tag. so i went to return this hoodie i payed FIFTY FIVE dollars for. i go and the girl who is working is processing the return and hands me a merchandise return card. so it was supposed to have $55 on it. but when i went to use it 2 days later there was no money. i don’t know if it is just my location that is terrible but the customer service is to. not only have i been scammed all this money this huge company does nothing to help get my money back. cute cloths but please to not waste your money!!!

#savageunicorn, Apr 14, 2021

Major usability issues

I wanted to share a few UX issues with the app that is also true for Pacsun’s website version itself. This leads me to ask, Pacsun, what is wrong with your website and app development? It gliches immensely— item selection and sizing selection is made impossible. The cart feature is so slow which makes it difficult for me, as a potential customer, to smoothly place items in my cart. Also why allow a soldout item to be placed in the cart and then saying it will be moved after checkout? Please consider a feature that does not allow this to happen; it might cause confusion to a buyer. It’s honestly been hard to browse and add things to my cart that just makes want to not buy anything. Consider focusing on upping the app’s overall functionality and UX first, and then move on to the website. Lots of companies do this because they know their target audience use their phones way more than computers. (this is true for mostly Gen Z, which Pacsun aims to target if I’m not mistaken) What this ultimately means is that they probably do their online shopping on their phones. So, Pacsun, I suggest please up your game here, because it’s getting really disappointing.

Andreasofia17, May 22, 2022

Bruh moment for PacSun

The clothing is stylish and quality BUT, as a huge clothing company I would expect you guys to have better reign on your app. It’s glitchy constantly and screens freeze, it won’t let me sign in most of the time, and one time it actually straight up just showed the JavaScript for the page instead of the actual page—way too many glitches for a big company like you guys. Fix your dam app please. Many would appreciate… also, the fact that you guys don’t make the projected delivery date more accessible in update emails/when tracking your order is counterintuitive. Only logical that people would want a rough estimate. Granted, it IS shown in some places but as I recall it’s way less accessible than most other online ordering apps. Overall I like your brand but think you guys can do better. You’re PACSUN. surely with the income you guys are getting you can afford to pay someone to fix this app, which would improve customers’ experience with the brand as well. Come on guys. TLDR: Clothes are great but app is glitchy. PacSun can do better

bootlegdvd, Dec 08, 2021

Frustrating to use

The website has some bugs, as it constantly brings me back up to previous styles on the page that I’ve already scrolled through, as I’m scrolling down. It’s like it keeps refreshing while I’m just looking and it’s super annoying bc I give up and don’t get to look through all the products. So thinking that it would be different if I got the app and used that instead, I downloaded it. My first day using it was yesterday and it kept signing me out of my account when I would exit the app, idk if they meant to do this but it makes the app feel pointless. It is my second day using it and it won’t even load the home page for me. It did end up loading once for me earlier but each tab I tried clicking on in the app kept loading an error page saying “access denied.” I just deleted it bc it’s such a hassle to use, very inconvenient. I hope they improve their web development bc yikes

cranjsmcbasketball, Dec 15, 2021

Bad ordering system

If you see something you like. Try to look for it somewhere else and order it there instead. I wouldn’t place orders on the app. And Like other reviewers have said they cancel 99% of your order saying it’s not available. I got one out of four things I ordered. The rest were not available. Why was I able to order them? I would have preferred to cancel the entire order if they would have let me know first. Shows different availability on app and via computer of products. After two weeks they let me know I was not getting three of the items. It is now three weeks and I have heard nothing of the fourth item. If it’s coming. If it’s canceled. Nothing. This place is a mess with online ordering. Not worth it!! Now that I am going to contact them if I am getting the last item which I’m sure I’m not. I need to wait 30mins to chat with someone and the app keeps closing the chat option. I do a lot of online ordering and pacSun is not close to being at the level of other stores. And in what world is it okay to wait in chat for over 30mins. They need to hire more workers for right now. Duh!

FIXorNIX, Jul 01, 2020

PLEASE FIX THE WEBSITE

I don’t know if anyone is gonna see this but i just wanted to put this out there just in case someone does. I love PacSun and shop there all the time, my hometown mall is very small and recently just got rid of the ONE store we had, leaving me to only shop online. That’s completely fine, but oh my GODDD THE WEBSITE IS ALMOST IMPOSSIBLE TO USE. It’s extremely glitchy, always refreshes to the top of the page when you try to click the “back” button, and is so incredibly slow!!! I would expect such a huge company to have a good and quality website, but PacSun’s is probably the worst out of all of the big brand names. It’s literally so glitchy and slow that i just give up half of the time and go to the Urban Outfitters website instead. I really really wish they would improve it, i would spend so much more of my money if i could actually have a positive online experience!!

Gracetreedogfireexstinguisher, Apr 19, 2022

Cute clothes but the app is..

Literally the worst app I’ve ever used, the clothes are cute n stuff but technically speaking.. idk even where to begin, the app constantly logs me out even if I tell it to remember me on the app. It also randomly shows the Java script or something on my screen and says stuff like “access not granted” and it SO ANNOYING. You need to start working on your app, because the browser is literally better that this. I’m low key scared of using this app because it’s so glitchy I’m scared it’ll give me a virus. And I just hold my breath every time I opens the app bc I’m scared it logged me out. And I know your gonna be like “getting logged out isn’t a big deal just log back in!” But I get major anxiety over passwords and stuff so get logged out every 15 seconds isn’t super joyous. I think the clothes are great but I think they could do better.

hello ☺️🌙💖, Mar 10, 2022

Bad bad JUST BAD

I really love this app they have good and nice styles, while I was shopping on here I saw some playboy sweatpants and playboy shirts and everything. I was gonna buy it but I waited like 5 or 6 days to buy it. Then on the 7th day they ran out of playboy clothes that I wanted. I was really disappointed because I wanted these clothes for my birthday since my birthday is coming up so I waited 1 or 2 days for the clothes that I wanted to restock hopefully they would restock. The next day they had all of the clothes that I wanted I was super excited to buy it so I tried to put some clothes that I wanted in my shopping bag but it says product unavailable I was a little mad but whatever it’s just a shirt so I moved on to the next thing I wanted it says product unavailable again then the next thing it says product unavailable I was mad and I tried to put all of the clothes that were out of stock the last time into my shopping bag then it says product unavailable I tried to contact them but they wasn’t answering it seemed strange because my sweatpants that were in my shopping bag said that they restocked them. I was really disappointed that all of the playboy clothes that were restocked said it was unavailable. Please fix your app. Thank you.

iloovvefortnitee, Jun 16, 2020

website/ app needs lots of fixing.

let me start off by saying i absolutely love pacsun, it’s one of my favorite stores, might even actually be my favorite. i’ve gotten a lot of things from pacsun, and in-store theres never a problem. however, both the app and the website have some issues that are very frustrating for me. on the app, it won’t let me favorite or “heart” any of the items at all. i’ve been using it for a long time and it used to let me only do a few, but now it will not let me do this at all. recently, almost every time i’ve used the app i’ve had a problem checking out. a lot of times a sale won’t apply (that’s been advertised on the opening page of the app) and even more than that it will let me put items in my cart, and then as soon as i go to check out it will say they are out of stock. i know that they didn’t just run out because i tried to take them out of my cart and put them back in multiple times and it always says the product is unavailable. for example today i wanted to use the buy one get one free which is very limited time, and went to the shorts. i had about 4 or 5 pairs of shorts that the app let me put into my bag and none of them were available. the same thing happened when i tried on the website. these problems have been occurring for a while, i LOVE this store the app and website just need some fixes and they have for a while:(

jkburden, May 22, 2020

Description

Love all things PacSun? Then you’ll definitely love our app! Here’s why it’s everyone’s favorite way to shop: SHOP FROM ANYWHERE | Skip the lines and get a new ‘fit from PacSun straight from your tablet or mobile phone.

With access to your account right at your fingertips, you can place orders 24/7, track your recent purchases, add items to your Wish List, and more. GET REWARDED | As a PacSun Rewards member, you'll get a $5 Reward just for signing up, points per every $1 spend, plus bonus Rewards and FREE shipping on all orders for VIPs! THE PERKS GO ON & ON | Exclusive discounts, drop alerts, access to events—there’s more where these came from. HIT US UP | Email us your feedback or suggestions on ways to improve our app at [email protected]. PacSun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Curated just for you in Los Angeles, we serve up the latest clothing, accessories, and sneaker styles for men and women from coveted brands including PacSun Denim, ESSENTIALS Fear Of God, Playboy, Vans, Champion, The North Face, adidas, Converse, Kappa, PacCares, Kendall & Kylie, Budweiser, Coca-Cola, Land Rover, John Galt, Brandy Melville, and more.