PrettyLittleThing

Name: PrettyLittleThing
Rating: 4.74099 (32432 reviews)

Shopping

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PrettyLittleThing

Shopping

4.7

32.4K ratings

Age Rating

Seller

PRETTYLITTLETHING.COM LIMITED

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User Reviews for PrettyLittleThing

App not as good as it used to be

i’ve been wearing plt for yearrsss, and i always stick by them no matter how ridiculous the outfits get sometimes, but as of late the app hasn’t been performing as well as it used to. the whole app lags if you’re on it for more than literally a minute; like LITERALLY a minute. the shopping cart disappearing seems to happen to everyone— and i get it, when you leave stuff in your cart but don’t buy it can mess up quantity count, but if that’s the case at least give a time limit to how long we can keep stuff in out cart before it completely empties so we’d know (if that is the actual issue), but for everyone who says their wishlist is cut off: your full wishlist can be seen on desktop. so the items are all still there, it just has a cut off point if you’re on mobile. and lastly, which really bugs me the most, is how i can’t find any of the clothes that are featured. like for example, there’s a really pretty dress as the picture for the dresses tab but i can’t seem to find it anywhere, so why show me the dress if i can’t find it? the app used to be soo good up until this year, it updates every so often and i’m starting to think the only thing that gets updated is the logo, because the performance and accessibility is horrible.

A disappointed gamer., Nov 30, 2022

Frustrated!!!!🤦🏾‍♀️

I don’t usually write reviews ever for apps but I have to for this one because I’m just frustrated at this point! I wanted this 2 piece charcoal sweatsuit set that I saved in my wishlist and when I tried to add the items into my cart, I always get the message that something went wrong and I was unable to do so. I decided to then go online because maybe the app was having problems and when I went to search up the set that I wanted it was a completely different price !!! It was absolutely ridiculous because I don’t know which price is right and also the app says the sweatshirt is out of stock while the website says it’s fully in stock. I don’t know which one to trust and I hate how they are showing me two different things. I’ve already contacted PLT HELP but they’ve done nothing and if I’m being honest they don’t even understand their own problem even though I’ve sent screenshots and explained step by step about what’s going on. I’m just so disappointed because I was looking forward to buying it and now I can’t. My friend also had this problem so it’s not only me. Please fix this issue and allow me to put the charcoal sweatsuit set into my bag so I’m able to purchase. When I put other items I don’t receive error messages I just receive the error message from the charcoal sweatsuit set.

ac.🤩🤍🤍, Sep 12, 2023

Wishlist/shopping cart

My biggest complaint is stuff disappearing in the wish list and/or shopping cart. I like the wish list to favorite things for when I buy later, and at first I thought maybe it disappears if you don’t add it to your cart in time or buy it. But then I noticed while using the app it would disappear as well as the shopping cart. Had almost $200 worth of clothing in the shopping cart and was ready to check out, I go to click shopping cart and everything was gone. I was so upset because I literally spent TWO hours picking stuff out. I got so frustrated that it did that I ended up not even ordering. 😕Other than that delivery was actually pretty quick for previous orders, most of the clothes were fairly good quality except one of the small body suits was extremely too small and I’m petite. (Wasn’t a petite size body suit) and one of the crop tips fit but if you look the wrong way your nipple will be looking dead in the eye at someone because it’s so wide😂

baby tay🖤, Jan 26, 2019

Horrible quality of fabric

I ordered a couple things from here. I ordered a shirt and it came and it looked nothing like the picture at all and the fabric looked SOOO cheap. I also ordered a pair of Jeans. I do not recommend buying any sort of denim from them because it it’s the cheapest looking denim you will ever see in your life. On top of all that they sent me the wrong size jeans. I ordered a size 00 and they sent me a size 4 AND THEN ON TOP OF THAT there return policy is horrible. I’m trying to return my things right now and it will cost me 4 dollars to do the returns. I have to print off a returns label of my own. Package the things back up. Then I’ll have to go drop it off. I have to do all these thing to get a refund and they don’t even refund the shipping cost which is 8 dollars btw. So in the end I’m short 12 dollars and none of my stuff was even right. Also my package came 2 days later then it said it would on the app.

beccaw223, Mar 05, 2021

“ABSOLUTELY AWFUL” Update

I wrote a review a week or so ago about how awful this company and customer service is. Never did I think it could get worse but it has. I ordered items on 11/30 which never showed up on the scheduled date of 12/14. I was then told I had to wait until 1/4/21 to receive a refund and that they would be crediting my $7.41 shipping on my $250 order. That credit was never received. On 1/4 I asked for my refund for the full order and they told me I had to wait until 1/12. I asked if I could just have the order replaced with a more secure prioritized shipping and they said I would have to place a new order and choose that shipping but that I would not be able to get the same pricing I had on my original order lol. What a joke of a company. At 35 yrs old, this is the worst company and merchant experience I have ever dealt with in my life

DH518, Jan 04, 2021

Love Shopping PLT, but the App though…

The 4 stars is for the store itself, I love the options they offer, I can shop for any occasion and in whatever budget I may be in at the moment. However, the app has glitches that make the shopping experience frustrating, to the point that I just close it and end up not buying anything. Idk what the correct termWould be for it, but the back feature once I’m on a single item, takes forever to go in effect. I have to keep on clicking on the back arrow forever, like it’s not sending my touch on the back arrow and sometimes once it finally kicks in it’ll go back 3-4 pages back, like it has a backlog. Also when I’m scrolling through a section, select an item for a closer look at the details and then go back it’ll take me back to the very top, so I have to scroll down forever to get to where I was. Sometimes I can’t even add an item to my bag, because it won’t let me select a size. The times that I have checked out is when surprising the app has been glitch free, but more often than not, it is. Please work on that, thank you!

Havokbombz, Dec 14, 2022

As Frustrating as it is Inconsistent.

For starters, this is not a bad company. The quality of clothing is satisfactory, and the range of clothing is sufficient as well. Yet, there is one major problem. The website lacks a crucial feature, a comment section or a review segment. For a company to be as wide spread globally as they are, it is extremely pivotal to feature a feedback area to review clothing items. It is exceedingly frustrating to have to order something based off a body type that is very contrasting to mine, and assume a size that would be best fit. On top of that, it is exceptionally disappointing to receive that item, have it fit atrocious, and then have to PAY to ship it back to its origin country overseas. A simple review section would eliminate this problem. I shouldn’t have to expect to order down 2 sizes from my original size just so I know my clothing won’t be falling off; even considering the fact that I am 5”5 and 175lbs. PrettyLittleThing, if you’re not going to feature a review segment, then at least present models in various clothing size inclusivities for us girls who aren’t slender and 5’9 to compare our sizes to. I’ve been disappointed time and time again, even having to exchange an item up to 3 TIMES to get a correct clothing fit. This is my final straw with this company, my time is deserving elsewhere. Do better PLT.

itsparis13, Apr 06, 2023

Pretty good but has their moments...

I love the styles I find on this site and the prices are not bad but sometimes they miss the mark with the quality. Their sizing is weird and takes very careful attention to details and time to figure out which makes it harder to shop with them sometimes. However, I’ve gotten it down pat for the most so I don’t usually have issues with fit. Now the quality of one of my last orders was surprisingly low and I hope that is not a continuous pattern for them. Returns with them have really been my biggest issue with this site. I gave 4 stars because I ultimately do love the items that I get from them when the quality, fit and price are right but when they are not it can be really annoying, which made me almost leave 3 stars but since I continue to order I’ll leave it as 4.

Jebbeh Marie, Apr 11, 2019

Nice cloths but horrible customer service

There is NO phone number to contact them when there’s an issue with your order. They use WhatsApp but not everyone has WhatsApp and when you try to have an IM conversation with them, a different person responds each time. They don’t assign one agent to each conversation so this brings confusion. They start solving problems I didn’t ask for and they don’t solve the problem I originally asked them to resolve. This website blocks a lot a credit cards so u have pending charges but order never goes through. Also, once u use a card that doesn’t block this website the tracking never sends u updates. I checked tracking and it said there’s an issue with this shipment and shipping has been closed. Contacted customer service and they said don’t worry. I will worry bcz your website tracking said there’s an issue.Update: Returns are a nightmare! There’s a million things you have to download and tape on the package and you have to pay for the return! The return label usually gets sent to junk mail.

justbrol, Mar 29, 2019

Wish List/Shopping bag

I love PLT, Y'all really look out for petite people and for that I will always love y'all. That being said, you have got to do something about items disappearing from the shopping bag and wish list. It is incredibly discouraging and frustrating to spend hours looking for the right items and then when you are finally ready to buy everything, they have mysteriously disappeared. I end up not getting anything at all because that part of the app is so aggravating. Also can you please increase the number of items you can add to the wishlist, 100 is not enough. Plus I can see that the items are still added to my wishlist but if I go to view my actual wishlist the items are not there. I use the wishlist to save things I want to buy later, but if I have to keep going back to search for these things it completelycompletely defeats the purpose. Please 🙏🏽

Kaazmo, Mar 07, 2019

Description

Need your fashion fix on the move? Shop on the PrettyLittleThing app for the latest in affordable women’s fashion looks that are sure to have you racking up all the likes on the ‘Gram. When it comes to women’s clothing, we’ve got you covered with the latest on-trend styles hitting the site daily.

Shop everything from dresses for day and night, essential swimwear for those much needed summer holidays and the loungewear for those easy weekend wins. Inclusivity is our thing which is why our ranges PLT Plus, Shape, Tall, Petite, Premium and Maternity have your back to cater to #EveryBodyInPLT. ‘Cos we know style has no limits. Simply download and start shopping for your 'drobe of dreams with affordable women’s fashion at your fingertips. Wish List - Don’t have time to shop right now? Use our Wish List feature to add save those PLT pieces you’ve been going heart-eyed over for later. - Exclusive offers – As an app member you’ll be the first to know about our exclusive offers. - Fast and secure checkout – Looking to update your style? Get your Pretty Little Thing clothing fast with express shipping. - Track your order – Global delivery tracked straight from checkout to your door. - Easy returns – Shopping made easy with fuss-free returns, no questions asked. - Try Before You Pay - Our Buy Now Pay Later partners allow you to shop on your own terms. - New styles added daily – Need a new dress for the weekend? We have hundreds of new women’s clothes landing on site daily. - Need those finishing touches? We’re not just about women’s clothing. Shop your fave beauty essentials from brands such as Morphe, NYX, Garnier and more. - Stay in the know – As an app member you'll get notifications on our latest collections before anyone else. - Pay easily, safely and securely with Apple Pay. Whatever your shopping needs, we’ve got you covered 24/7 with the affordable women’s fashion you need.