Urban Outfitters
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User Reviews for Urban Outfitters
My love for UO
Urban Outfitters is and will always be my ultimate paradise. There is not one thing in this store that i wouldn’t sell an organ on the black market for. That’s exactly what I’d have to do too for these prices. THEN THE HOLY GRAIL OPENED UP...and I learned that afterpay is an option on UO for $35 and up purchases. While this may not always be the smartest choice especially if you do it for several items at once it is sooooo rewarding to later get these items in the mail even if I’m broke. UO makes me so over the moon happy. I have never been disappointed when making a purchase in store or online. Always satisfied and the products never disappoint. To me UO is me. Everything about there classy, sometimes eccentric, but always different products; whether it’s clothes, jewelry, home decor (MY ABSOLUTE FAVORITE), makeup, etc completes me and lets people know who I am without talking to anyone. The only thing I’m always upset about...is the fact that they don’t have an urban outfitters in my hometown. 😭
A Great Store, But...
Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.
Urban outfitters or over priced goods ?
I have been using this app for a while but could never be able to buy anything from this place. Until I was given a five dollar reward toward anything in the store. I bout some hand soap because it was the only thing within reason with the coupon that seem worth it. They have this mini uno card set that looks cool but it’s like six bucks or so plus another six bucks or so for shipping and now your looking at 12 or so before tax for this deck of card that’s mini and looks like it could be bought at the dollar store. They have shirts that would normally be five bucks in a normal store going for about fifty bucks give or take.Plus the shipping and tax added in to that. Shopping at this place is pointless because of the extremely high premium prices. If you go in here with twenty bucks you might not walk out with anything worth it.You could get a iPhone case that can be found in many other store clearance bins for a buck. But at urban outfitters it’s almost twenty bucks it’s just a normal back side case with a sticker. What makes this twenty bucks ? Why are your prices so dang high ? I would love to shop here but your over paying by 500% the only thing I can do is wait for something to be reasonable. It’s over priced goods. It’s like a five year old with his own website over pricing everything.
easy access!
This app is great— it’s easily accessible and personally, all the perks that comes with it are amazing. I’m a sucker for clean and contrasting layouts (graphic designer in me) and this is IT. Love love love it! One thing I would add though is maybe a social forum where customers and maybe customer representatives can chat via app. Talk about styles, ask for opinions—basically, making it more sociable for people who struggles finding their niché or for people who ask their friends or family of what they think about this particular product and then they say “I don’t know” (not that it has happened to me of course lol) I think UO has a great influence in today’s culture by which can be utilized in so many ways! There’s a sense of potential connectivity that will nurture longevity of the styles of clothing and lifestyle they promote; and to preserve that, connection amongst others seem to be an element that could influence it. Great job! Love observing everything about anything. Cheers!
Overall the app is great
The app makes it super easy to shop all your Urban needs however one thing that I continuously find myself disappointed about is the giveaways. I’ve literally been entering into those giveaways almost every day for the past year and I have yettt to win. There are usually 5-10 different giveaways that happen every day, which is great because it makes you believe you have more chances of winning but no. It honestly makes me wonder if the giveaways are even real, why give your members, and loyal customers a false hope. A few months ago I suggested they posted who the winners were for the giveaway so it didn’t seem like it was all for nothing. I think I saw it once or twice and then they never did it again. Or even on their Instagram if they add to their stories who the winners are, that would make it feel more real. This isn’t a huge deal but it is upsetting given I’ve been a UO app member for years and have yet to see any results from these giveaways.. stop giving us false hope.
Urban Outfitters Review
This is an overall great app! I have had a lot of fun browsing through the app. It is easy and fast to change sections and the different features are really helpful. I like how you can earn points and rewards. Making purchases is really easy and fast to figure out. I also like how you can check for any previous purchases and look at order history. The wish list feature is one of my favorite things about this app. My birthday was a couple weeks ago and instead of sending people individual pictures if my shopping cart items, I just send them the wishlist and it makes life a lot easier. There are some flaws with app though. Sometimes when trying to click on an item to look and or purchase the app can become glitchy, and it takes a while to load and change colors or sizes. This is just a tiny flaw though and doesn’t ruin the overall experience with the app.
My favorite store
I have been shopping at Urban Outfitters for many years. It is my go to store over anything. It’s at a great location and the store is always so presentable. Every single employee is so nice and caring and are always so helpful. For a while, I was going there so much, the employees even knew my name. Urban Outfitters always has the best clothes. I am petite and short in height. This store has really helped me find amazing clothes to fit my physique. The clothing gives me confidence and is so stylish. I always find something in the store even when I am not looking. I also have been using the online store during this pandemic and it is so convenient. It has made my shopping stress free and enjoyable. Not only have I no got my whole wardrobe from Urban, I have also shopped in their home section. My whole bed room is from urban. The amount of love I have for this company is unaccountable. I have been in positions where I spent my last dollar on this store and I will continue to do so. This is my all tome favorite store by far.
Easy to use app
The UO app is so easy to use, and everything is so easy to find! If you sign up for rewards on the app, you get $5 credit every time you earn 100 points. I earn points by: making purchases, browsing the app, signing up for emails and notifications, and so much more! You can redeem your credit on the app, online, or in the store! Even better, you can do it as many times as you want. There is no limit to how many points you can get. If you keep getting 100 points, you will keep getting $5 credit. The credit expires 59 days after you get it, and your points reset every year on January 1st. They have such cute clothes and exclusive giveaways. The higher amount of points you have, the higher ranking you are. The higher ranking you are, the better giveaways you can enter! There are so many exclusive offers and promo codes you get by downloading the app, and I truly recommend getting it!
Where do I even start with this...
The app crashes all the time. When you try to pull up reviews it tells you that you need internet/WiFi even though you’re connected; as though they just don’t want you to look at them. The colors in the pictures literally -do not- match what’s being ordered. I’ve ordered some things from UO last year and thinking it was a fluke with the way they looked I purchased some more. If and when the reviews get up and running again, pay attention to them. The negative ones - they’re not lying about the quality issues for the most part. The saturation is turned up so that the clothes, duvets, blankets, and sheets look way more vibrant than they are, I promise you. Thankfully I haven’t had to deal with the customer service yet and I pray I never will. Not sure what happened between my VERY first order in 2015 and my first order of 2019 but quality has gone completely downhill. Get it together with the app. And if the devs could somehow tell UO that they need to get the store’s quality together too, that would be appreciated as well.Update: reviews are still broken 2 years later (2021)
FIRST AND LAST TIME BUYING HERE
I have never written a review in my LIFE but i have been way more than patient and i am officially frustrated. I ordered 3 shirts and spent over $100 on them. Waited a month and only received ONE out of the three items i ordered (all on the same order btw) after not hearing anything back after sending 2 emails or even getting an updated delivery time, i finally get an email saying my other 2 shirts were shipped back to Urban Outfitters. When i asked why that happened, they stated my address was incorrect... why did i receive one of the shirts then if my “address was incorrect”? I sent TWO emails and heard nothing back about getting my refund. Once i sent a third email saying i am going to contact the Better Business Bureau, I finally got a response stating i will get a refund, only to find out they only issued a refund for ONE of the shirts and it was the one shirt that was over $20 cheaper!!!! I have now sent out ANOTHER email and am waiting on a response. HORRIBLE services, HORRIBLE prices, and even WORSE customer service. I WILL be contacting the Better Business Bureau within the next 2 days if I do not hear anything back about a FULL refund.
Description
Urban Outfitters is a lifestyle retailer dedicated to inspiring customers through a unique combination of product, creativity and cultural understanding. The UO app brings the best of Urban Outfitters to your mobile device: - UO Rewards — Get special offers and discounts, earn exclusive rewards and enter to win prizes as a UO Rewards member. - Wish Lists — Create, customize and share up to 5 UO Wish Lists. - Shop — Find the newest arrivals, exclusive collections and more. Explore our expanded product selection with enhanced search and express checkout.
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