Free People – Boho Clothing
View in App StoreFree People – Boho Clothing
4.9
Age Rating
4+
Seller
FreePeople.com, LLCGrow your in-app revenue
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User Reviews for Free People – Boho Clothing
App needs improvement
Like the clothes although I do get numerous items that are defective or damaged. Customer service is good about exchanges but it gets annoying. Clothes are unique and it's a hit or miss whether it's good quality or abysmal. Shoes are hardly ever true to size even when it says they are. The shoes are normally of horrible cheap quality. It has taken me numerous times ordering shoes to acknowledge that. I keep ordering because of the good customer service to correct the issues and the feminine clothing rarely seen at other stores. App is very annoying that you can be on page 17 out of 40 and it will randomly take you back to the first page and you can't just jump back to the page you left off. Also hate that the pages repeats itself and clothing isn't all viewed because the page jumps around even if you never did anything to do that. It gets incredibly frustrating it stops me from shopping. What’s unique about Free People is the whimsical and unique styles which are desirable.
Free People APP=Free Me from buying anything!!
Free people is a true obsession of mine. & so the name carries on to this app, which if you’re a die hard like me you’ll love it as much as I do. It’s more freedom through the app ESPECIALLY during these heavy times, and I feel like going into a botique right now seems ridiculous lol. So the app takes me there and saved me from acting like a dunce 👍🏻👍🏻 really truly though, I’ve never had a problem, and I’ve had a few things delivered. I’d definitely give it a try. You get bonus’s through the app too. Also for being apart of their blog. So for me this APP is ⭐️⭐️⭐️⭐️⭐️ and completely from my own personal experience. But really..... WHY not?
We LOVE the quality of FP - Please restock items!!!
My daughters and I absolutely LOVE Free People clothing, the only complaint is that items quickly disappear right out of the cart so fast! And all too often items are not restocked or take forever to be restocked. Example the Fuji top was in stock and before they decided what they wanted my Fuji top in the most beautiful blue (sort of looked navy blue) was gone just like that! This color was only there for one day and has since then (per my stalking your website) entirely removed as a color option. Soo Sad!!! Please bring this back as well as the thin beach cardigan. I believe for California this depending on the day is beautiful and perfect even through winter months ahead. Besides that many of us prefer thinner lighter cardigan alternatives! All the colors are gorgeous (I was able to get my hands on one in Bridal Rose) such a gorgeous shade of pink! Other than that the app is super easy to navigate and make purchase selections. Please please restock items!!! 🌸🌺🌸🌺🌸🌺Three happy shoppers🌺🌺🌺
Love Free People..BUT...
I am a huge fan of Free People. I passionately love this brand and would have no issues with giving a 4 star review if it were not for the fact that they use Laser Ship as a shipping company. It has been an absolute nightmare for me. Within the past 6-8 weeks I’ve made quite a few online purchases from Free People’s and without failure my orders end up being shipped through Laser Ship no matter if it’s express, next day, or regular shipping. Out of 3 of my last orders I’ve received 1!!! I am not exaggerating. I’ve had to make numerous phone calls between both companies for items marked as “delivered” that were not. I did not find Free People to be helpful regarding making available shipping options but they did fully refund me. I’m not sure I want to order online anymore..just not worth the hassle. I can write a book about this nightmare experience I’ve had but there’s not enough space. BUYER BEWARE!! Free People does not give you an option regarding what company to ship through so you’re at the shipper’s mercy. Don’t believe me, google Laser Ship and read the reviews. Free People you have got to do better than this.
Laser Ship is the absolute WORST
I love love love Free People products. The clothes, shoes, handbags, and more. However I am confused as to why they contract with Laser Ship. That company lies about delivering products, they’re almost never timely and the fee times they DO deliver, it’s to the wrong address. I’ve written emails to Free People (at least 10), spoken to managers, written emails to Laser Ship - yet this problem persists. This has been happening for YEARS. I buy so may Free People products I should own shares in the company but it’s to the point that I’m hesitant to order because I don’t have another shipping company. And I know I’m not alone because in-store and online reps have confirmed that they constantly receive complaints about Laser Ship!!! Come on Free People- that janky delivery service is costing you business!
Above & Beyond Customer Service
I had to call customer service about a credit for some items I had to return and they he first person I had the pleasure of speaking with was Colin. He was the most friendly cs person I have ever spoken with. He was so kind, very understanding and willing to do everything he could to fix the error that had occurred when I first returned the items, which ultimately didn’t help with what needed to happen for my issue to be solved. So, he got a supervisor to look into my issue. Amy, the supervisor, was who I spoke with next. She had already looked into my issue, saw what had happened, and fixed it immediately. She was able to fix the problem so that I was able to purchase what I wanted to purchase instead almost immediately. There is no doubt in my mind that this was the best customer service experience I have ever had with any retailer, and I am 53 years old and have had plenty of encounters with customer service representatives.Thank you so much Amy and Colin for going above and beyond in helping me get the item that I had been wanting since it came out!It was an absolute pleasure speaking with both of you! And I greatly appreciate all of your help!Most Grateful,Kelly
App A+ Delivery Services A+
I actually love the ease of the app. And although review should be about FP APP felt like sharing MY experience with LaserShip as a delivery co -always super fast shipping usually receive my order within 2 business day’s (in my area US SE) and that’s just standard shipping and the boxes and items are intact. as oppose to UPS deliverers when they feel is convenient to them and often time box looks like it was tied to the back of the truck on the way to be delivered. I also order from sister companies Anthro and UO and from other “high street” clothing stores and they also use lasership (I order about 85% of my clothes online) and only 1x had a problem with item being marked as delivered but I promptly called local office for lasership they reached out to driver that was already in my area and within 15min had my items!
I’m going to be that girl
I love FP. I buy their clothes all the time, but usually I have to buy in stores when I’m lucky enough to be in a city where there’s a store that sells them. I’m a size 25/26 (or around a 4, depending on the brand), but I’m only 5’4”, and I think the FP models are just too thin for me to relate to. I’m not judging the girls/women. They’re beautiful, and I love to look at them. It’s just that most people aren’t built like them, so how on earth are we supposed to know if those clothes will look good on us? We’ve all bought a pair of jeans that looked great on HER but doesn’t flatter curves. And I’m not the only person who feels this way. FP, we love your clothes, so we’re asking. Put them on women we can relate to. Other companies figured out what they were doing wrong way too late. Be genuine, and we’ll love you for it.
HAIR ACCESSORIES
LOVE LOVE LOVE the hair accessories that are scrunchies or little hair ties THE F are unbelievable love love love for all hair types! ! many different variety, when in a hurry u can put your hair in a pony-tail, braid, or braid& can used in all types & lengths of hair. Also those with the care I can actually put my hair , the hair cLips looking beautiful in a ponytail without it hurting and when you’re in a quick hurry if it one of the hair ties in and no better what your hair looks beautiful you can’t go wrong with short hair w/these hair bands!!! or long hair braided I get the most compliments and when you order the hair accessories online you find them cheaper than you can at Walmart or target & far more selection stylish their my favorite all that hair accessories are you can’t beat 3 beautiful hair ties for 3 of $12
Delivery
I have issues with the delivery. Horrible delivery service. They marked items as delivered but never received them . Customer service didn’t even want to issue a refund until I called back explaining to them I have cameras and nobody ever delivered my package even though they stated they had proof of delivery. They never came to my property and delivered anything cameras don’t lie . Wish they would change delivery options. It’s hard to get the items as is but to have a company lie and say they delivered them is ridiculous. Free people is my favorite store but there delivery services is awful. Hopefully enough complaints and missing packages that are pretty pricey will change there mind on how they deliver . Make it better for your customers not your delivery service just a suggestion that could go a long way and save a lot of money and time . Someone is ending up with the products and it seems to be a delivery issue as previous customers are experiencing too .
Description
Our better-than-ever app brings the best of Free People to your fingertips! Quickly and easily browse new arrivals, back-in-stock favorites, FP Movement activewear, beauty & wellness, intimates, denim, shoes and more. Don’t miss out on Free People promos, download the Free People app for the latest boho clothing trends and exclusive app-only offers.
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