Total Connect Comfort
View in App StoreTotal Connect Comfort
4.3
Age Rating
4+
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User Reviews for Total Connect Comfort
Love it!
We upgraded to a Honeywell smart thermostat many years ago. It was connected to older mechanicals at the time, so we didn’t get the total benefit of the app from the standpoint of being able to control humidity through it. That changed when we updated all of our mechanicals this year. We also went for zoned heating/cooling, meaning we have 1st and 2nd floor thermostats along with electric, automatic dampers in our duct work. So, now we have two smart thermostats and have control over temperature and humidity. The thermostats doo a great job of keeping the house at an even temperature from top to bottom regardless of the season. I love being able to control the temperature, in particular, via my phone or iPad. The app gives me good information as far as inside/outside temps, inside/outside humidity, if the system is actually running, what the set temperature is. And it gives me this for BOTH floors. Schedules can be customized for each floor through the app, too. I particularly like the app when we have been traveling. I usually put the the temperature on a vacation hold, so about an hour away from home, I like to cancel the hold so the house is comfortable when we walk in. So, great thermostats and great app to use them.
Good functionality but still needs work
The good: I can control the thermostat remotely. It's been reliable over a couple years of use. The "air circulate" mode is very useful and helps inhibit mold and stale air. This mode circulates air about 8 hours per day even if the heat or a/c isn't on. I like that I can see system status remotely - in other words, in addition to turning it on or off, I can see if the system is actively operating at the moment. The mediocre: The "air circulate" setting can't be customized. Also, it's not intuitive. The app interface makes it seem like I have to leave the system in heating mode (but set to 55 degrees) in the summer time if I want to use the air circulate. The app should have a dedicated setting for "air circulate" that doesn't have an apparent requirement for the system to be left in heating mode. I can't see the status of my system fan in the app when in "air circulate" mode.The bad: There is a "marketplace" icon on the main screen which I don't need or want. This replaced the equally useless "contractor" icon which the app used to have. Now, each and every time I adjust the heat, Honeywell wants to present me an upsell. This "marketplace" should be buried in a submenu somewhere. Voice control is not implemented well and I'd prefer not to have it at all. There should be a way to disable voice control.
Things I like. Things I don’t.
I’ve been doing commercial/ Industrial HVAC for 27 years. Honeywell is a brand of controls I’ve come to know and trust over the years. When it comes to specifically Wi-Fi programmable thermostats, I’ve seen better. There are things HW did well when it comes to design of this. They definitely improved the ease of programming and use. The unit does a great job of learning the anticipation, and maintaining Setpoint in a slow and precise way. The problem I have, is the lack of ability to RELIABLY control the unit from one’s separate devices through the app. I feel that about 20% of the time, when I want to adjust the temperature from my iPhone or iPad, I am forced to just physically go to the stat and push the buttons. What’s so hard about that? (You may be asking)Well if I’m not at home, it’s not possible to walk to the stat. If I am home, walking to the stat defeats the purpose of having a Wi-Fi thermostat capable of being controlled from remote locations. My Wi-Fi router is located approximately 10 feet from my thermostat, in the same room. My Wi-Fi provider is a very reliable, very fast, very strong fiber optic service. My Apple devices are all less than 2 years old. Most of the time when the system (HW TCC APP) goes down, or is inoperable it’s on their end. Not mine. Failure to sign in, or fails to connect, or down for maintenance.
New User
Purchased a Honeywell “Smart Home” color thermostat to replace a builder installed Honeywell thermostat on our hi-efficiency (95%) gas furnace/AC unit. The original thermostat worked well, but the display was just too small to comfortably read, and programming, with no WiFi feature was extremely(emphasis on extremely)difficult. The large color display on the new thermostat is excellent. The app seems to work well, however after only a few days of use, I’ll reserve total judgement for now. I have noticed that the outside temperature reading does not seem to update very often, and the displayed outdoor temperature rarely is even close to three remote reading thermometers we have in our home. I have noticed that the furnace cycles more often than it did with the previous system, and the thermostat has no choice of temperature differential settings. There is a conventional/hi-efficiency setting, which I have set to the hi-efficiency setting. It would be my choice to have a couple of degrees differential between on and off, so the unit didn’t cycle so often. I do plan on contacting my HVAC supplier to find out if there are any adverse effects from the more frequent cycling. At this writing, I am about 3 months from using the AC part of my system, so may add to this review at a later date. Summary, to thermostat manufacturer, or app developer, this really need a differential choice.
Okay, but Needs a Little Work
I replaced another brand of wi-fi thermostat with this one after the original failed. I bought the Honeywell partly because of the reviews and partly because of the company reputation. It works, but I am a little disappointed at this point. The thermostat does not update the indoor temp properly or often enough so it gets cold in the house before it turns the furnace on and then it overruns the set temperature so it gets too hot inside before the furnace turns off. I thought it was a problem with the unit so I returned it and got another. No difference. I called the support number and got someone overseas who had no idea how to understand the problem or tell me how to fix it. In addition, the unit does not have a function to give me daily unit run times. On the plus side, it is easy to set up and the display is easy to read. I would give this unit 5 stars if it would work correctly and give me some idea of how much the furnace runs on a given day.Update, one year later. The unit has settled in as far as holding temp goes, and I like the feature where it anticipates the heat time needed to meet the temp setting at a given time. Especially useful given that we reduce the house temp to 60 degrees overnight in winter. The unit senses temp drop during the night apparently and calculates the time needed to meet the warm up time in the morning. I would give it 5 stars but there is still no function to view actual run times.
Prior 5 star
I have two HVAC units and have had two programmable thermostats for almost 10 years. We are on the Phoenix, AZ save 3 plan, so your thermostats were perfect. But recently one of them went down. Ordered one that looked the same, but turned out to have no WIFI. My mistake. So ordered another. Looked slightly different with buttons instead of touchpad, but connected to the app, so happy. So now temps in Phoenix are hitting the 110 and above mark. It is important to lower our temps for a couple of hours, to then coast through the 3 hours without the units running. So the app was perfect until daylight saving time hit for most of the nation. The new thermostat keeps kicking on an hour to early, meaning I am charged like triple for it being on. The time is correct on the thermostat, yet still kicking on at 5 instead of 6. While the old one on the other unit is functioning fine, this one is not. So tried to look up how to get it back on Mountain Standard Time. Looked like reinstalling all over again. Have to call to have someone else do that. So thought I’d trick it by changing programming hours. Nope, kicked on an hour too late. So thought maybe the app was fixed on MST. Nope. Still kicking on and costing me money. Wish someone would tell me what is with this app only on this thermostat. Is there a simple fix. My rating for the app before 5 stars, now 2-3 on that one thermostat.
Great app!
This app is a great addition to the smart stat. It provides the same info as if I was standing in front of the unit. I can perform all I need to do with this app and what I can’t is not that important to the functionality of the unit so it can wait until I’m at the unit to perform. I have 2 systems but only purchased 1 stat to see if all was good with it. After about 2 months of having it operate my main level, I will purchase another one for my second level. The setup was a little confusing at first as the color wires did not match up to the new stat. But once I researched on what each colored wire actually is and what it does and matched that to the stat, it was pretty simple on how to wire it up. I like the outside temp feature where I can see at a glance of the outside temp,although I have other apps for that it’s still nice. Having the schedule pretty much operate the system it’s nice when like on holidays when everyone is home, I can just go to the app and change to the desired temp and it will hold there until the next scheduled setting and it will just continue with the schedule from there. Or I can just do a permanent hold and release it when I want. Like I said earlier, it does exactly what I need it to. My only complaint is the price, albeit comparable to other smart stats on the market, they are all over priced, in my opinion.
So far it’s the best I’ve had..and I had a few..
I just installed a new Carrier high efficiency furnace in our vacation cottage up north Michigan. I had bought a $99 Honeywell RTH6580 at first, installed it and found out it didn’t have any battery backup. Since it’s a vacation home, I want the thermostat to remember the settings because I’m only there if you times per year and the power seems to go out regularly. No where could I find anything about a backup system, so I tested it by turning the furnace off for a while and reconnecting. The thermostat went to a much higher (probably a preset) heat setting than I had it. So that thermostat came off the wall and went back to the store. Then I tried a $99 Sensi. It was very difficult to set up, I never could get it to connect plus it only went down to 50° and I needed to go down to 42 because that’s the temperature I keep my cabin in the winter. So they one came off the wall and went back as well. I then bought the Honeywell RTH9585. It stores settings in permanent memory, not just limited battery back up, which is great because sometimes power is out for several hours, and no batteries to change. its goes down to 40, was really easy to set up and connect to my router, app has worked flawlessly. I love it so far. And I’m getting a $50 rebate from the electric company for installing it...awesome.
Export and import schedule needed
App works great. Would be 5 stars if you could export and import schedule. Ability to export normal schedule before editing for vacation or other event. Also very much needed for sites that have more than one thermostat. I will keep asking for this till someone listens. Give us option to not even show microphone, who is that lazy? Last update has caused latency with app, was spot on before. Very nice to be able to see if fan is running now. After icon update, app is buggy when changing temp or time, I see a lot of communication errors that were not there before icon update. Now, app does not notify of WiFi disconnect, at all. Why not allow time input for hold times? Very annoying to scroll for hours of time when you could just dial in a time and be done. Is anybody out there?UpdateApp runs better now. Smooth like before they “updated it”. Still would like ability to save certain schedules for different events. Pain to redo schedule when different needs arise. At a church setting, we have Bible School in summer, revival in fall, and other times when weekly schedule needs changed. If we could save these changed schedules, we could just call them back up into service and not have to manually edit these schedules. We have 5 of these thermostats within our church. No more stars until someone actually reads this and does something to enable this much needed feature.
Use data for something useful, please
First, I’m really pleased with the straightforward functions and usually-intuitive user interface. We’re away from our house unexpectedly on a frequent basis and having the ability to remotely adjust or shut off systems is super helpful and gives us peace of mind. Having said that, Honeywell could take their game to a whole other level, if they used data they already have access to. Homeowners or businesses that have multiple thermostats would benefit from some analytics that take the rate of (speed at which the systems) heating/cooling in their home/Ofc and the outside weather data to calculate what the most economic settings are. Every home/ofc is unique. I constantly question whether I should set my upstairs and downstairs thermostats +/- 1 or 2 deg apart, so that I’m not running them unnecessarily. This would be an easy thing to do and would be SUPER HELPFUL. The “reports” we get comparing last year’s running time to this year’s is useless information. The system would learn how our homes heat and cool and offer the cheapest way to do that … or give us a setting to do that automatically. If they add in our individual gas, elec, oil unit costs, they could calculate how much we actually save! … and it could be linked to the outside weather for greater savings.
Description
The Total Connect Comfort app allows users to remotely monitor and manage their heating and cooling system – at anytime, from anywhere. Total Connect Comfort works with Honeywell Home Wi-Fi Thermostats and with Honeywell Home Redlink Comfort Systems when used in conjunction with a Redlink Internet Gateway. With the Total Connect Comfort app users can: - View and change the schedule (for thermostats that support this feature) - View and change heating and cooling system settings - View and set the indoor temperature - View and change system fan (for thermostats that support this feature) - View and change humidifier and dehumidifier settings (for thermostats that support this feature) - View 5-Day weather forecast - View outdoor temperature and humidity (when used with an outdoor sensor) - Access multiple smart thermostats - Access multiple locations if more than one system is registered - View thermostat alerts such as high or low temperature - Use the Demo Mode before purchasing a thermostat - Automatically upgrade to new features once they become available Whether a homeowner, business owner or both – users will find comfort in Total Connect Comfort.
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