SmartHQ
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User Reviews for SmartHQ
Wonderful experience so far
This is my first smart washer machine with the Smart HQ app. I am heavily invested into the smart home ecosystem. This app is great so far it gives me quick access to my washing machine. Things I love- 1. Quick access to see current status of load such as time left and what cycle it’s on 2. Ability to see how many washes I’ve done by day and month 3. How much is left in my auto dispense tray 4. Notifications!! this is awesome it tells me right away when there’s five minutes left in the load and then again when the load is complete even gets the notification on my smart watch love love love this!! 5. Stability …not once has my washing machine become disconnected from my network or had any issues with the app connecting to my washing machine Cons- i’m gonna be honest here… I really can’t think of any. I think these folks have done a wonderful job with this app so far …cannot wait to see what they do nextUpdate: would be cool to have the ability to see time left in cycle of both washer and dryer in Home Screen. Currently you can see they are both in a cycle on Home Screen but you need to select each on to see how much in time left.
Stupid Program fails to save credentials in iOS Passwords
For the life of me I can not see where SmartHQ stores credentials. I have just reset my password twice. IOS asks if I want to use their provided “strong password.” I say yes. Then try and log in. “Invalid Credentials.” Rinse Repeat. Frustrating, non-standard and just plain stupid. I am sure there’s a workaround, but it’s not obvious. When working this is a three star program - - not elegant but does allow control of timers and ovens, and alerts you when timer is up or temperature is reached.Update: the developer suggests I re-install the program after deleting. Needless to say this is a worthless suggestion that I have already tried four times to no avail. I finally solved my log-in problem; if you’re looking for your password in either Keychain or iOS you’ll find it under “force” with no logo or other clue to relate it to SmartHQ, Cafe or GE Appliances. That alone is a piece of incompetent programming. Finally I am now in an endless loop where my oven tells me there’s a software update and asks if I want it do it or not, but then goes ahead without waiting for approval. After that, it says “loading” - - but I have a fast internet connection and after more than an hour it still says “loading.” Endless loop of idiotic behavior. If I could give less than one star, I would.
Good App With 2 Annoying Quirks
I’ve been enjoying the SmartHQ app for our double oven. During quarantine, we routinely picked up dinner to-go from a local restaurant that needed to be finished baking at home. From the car, we could preheat the over so it was ready right when we walked inside. We’ve also enjoyed the added cooking modes in the app, like air fry. It’s nice to see the oven and app getting updates.The two annoying quirks are small and can hopefully be fixed quickly and easily. 1. We like getting notifications on our phones when our timer is done. Just the other night we were in a different room and couldn’t hear the timer but got the app notifications. However, we want the same 1 minute notification that the oven makes to also come to our phone. Whomever decided that not every alert the oven makes should go to the app clearly doesn’t actually use the product/app. 2. I have the LCD set to turn off at 11pm and on at 7am. After every update, that setting resets. Why? Stop defaulting settings the user has changed.Giving both of those would make this a much better app.
More glitz than functionality
My biggest problem is that there is no documentation, or at least not that I can find. How can I figure out how to operate the features? Getting the thing hooked up was a bit of a guessing game. I have a washer and dryer which have external “u-connect” modules. I did manage to trial and error guess at the correct settings. A little documentation would have helped. So now I can see the status of both washer and dryer but can’t figure out how to control them, like change a setting remotely or start the dryer remotely. No docs to look up how-to stuff. Otherwise, the app does notify me (a lot—can we control which notifications we really want? Do I really need a loud notification that the washer is 5 minutes from being done and another loud notification when it actually is done? And another one badgering me to remove the clothes after 30 minutes? And three more similar notifications from the dryer?). Maybe there is a complete user guide somewhere or even a quick start guide? I could not find it.
Should give internal temp
While the Cafe 4 dr French Door refrigerator itself does not give internal temperature on the display and only shows the setpoint, the internal temperature Hass to be available to the electronics in order to run the fans and compressor. This information should be available inside the app. Right now the app only indicates if the temperature is too warm, akin to old fashion “idiot lights“ on automobiles. EDIT 8/3/21 The push notifications if a refrigerator door is open is almost instantaneous on my phone. Other than that, the app does what it is supposed to do. Additionally there should be better instructions on connecting the refrigerator to Wi-Fi, noting that 5 MHz radio should be turned off on routers during the initial handshaking, as well as if there is a mesh network (much more common nowadays) all satellite mesh devices should be powered down except for the main device. This was what was necessary as confirmed by tech-support in order to connect my refrigerator to Wi-Fi.
Happy with my W/D💙
So far I have no complaints for my washer or dryer. They clean and dry extremely well, with plenty of options in each appliance. We opted for the washer without the self dispensing detergent feature because we were concerned about the tubes, etc. becoming clogged with detergent overtime. We saw no indication that this possibility was addressed with a flushing system after each wash and that’s probably needed if they want to have that handy feature without burdening buyers with future repairs but we could’ve overlooked something. All that said, that is literally the only feature I would want to add. Well, they need to continue working on the ventilation system to dry the area around the door seal after each wash. I don’t really see how that’s doing a whole lot? To avoid the possibility of mold, we try to be diligent about letting the door air out at the end of our wash week or wipe it down. Not a super big deal. All in all, a solid machine so far, enjoying the WiFi feature that notifies me when loads are ✅.
Annoyingly slow and lacking features
The worst thing about Cafe smart appliances is, they’re wifi connected but can’t directly update themselves. They require your phone to be screen ON and in the app for 30 minutes at a time to update and half the time it fails. Nobody has time for that. I’ve tried to update this stupid thing 3 times. And timers set in the app no longer function. I just can’t use it at all.The only thing the app does for the fridge is allow you to schedule hot water or notify you if the door is left open. On the fridge and in the app, there is no real-time temperature display even though I know it has precision sensors. I know this because I can “hack” a way to display the current fridge and freezer temps by changing the current fridge and freezer settings. Doing this will display current temperature. It would also be great to be able to see how long it will take the refrigerator to get back down to the current setting after new food has been loaded or the doors were left open for too long. It would also be good to know if that time is longer than ok for food safety reasons. Oh yeah, and there’s a feedback option in the app that literally doesn’t work. Doesn’t do anything. You type your feedback and then it doesn’t accept the submission
Great washer/dryer; Sucky communications
I’ve had a smart connect washer/dryer for several years. Everything worked great at first. But all my problems since have been with app communications. The app no longer sends messages to my phone (iPhone 12 Pro Max). I can look in the app and see the messages but I can no longer get proactive notifications. When this happened before, I was told that I had to delete and then reinstall the app. Which also meant that I had to reattach each device to the app. Having to reattach the GE Devices to the app happens far too often. That resolution is too painful. So now when I start the dryer, I set a timer on my phone for the anticipated finish time. I can then look in the app at the anticipated finish to get a more accurate finish — it’s always going to be longer than the first reported time. So then I can set another timer. I like that I can turn the Extended Tumble on from the app. And the GE machines are excellent at cleaning and drying. Too bad the promised communications don’t work as they should. Drives me crazy.
Prettier but not much better
I was glad to see the rebranding of GE’s awkwardly-named GE U+ Connect app to something a little more streamlined. It’s prettier, sure, but I’m not sure it really delivers what I want as a connected appliance owner. First off, SmartHQ and the associated icon tells me nothing as I’m swiping through apps trying to find the one that operates my appliances. Second, the capabilities really haven’t gotten any better for my connected Microwave. I stopped getting notifications over a year ago, and they’ve never started up again. The library of products I can scan to cook in the microwave also seems to have stagnated, and multi-step cooks just don’t work beyond the first heating stage. As I added new washers and dryers, it took me forever to find the option to rename each so I could tell them apart. And this app still only supports one home, so appliances between my primary and vacations homes are all mixed in together. This is GE and Haier. I expect better from a name of this caliber. It suggests that Haier, like so many other connected product manufacturers, just isn’t dedicating the budget and talent to this app that’s necessary to continue to add value beyond just plugging in new product models.
Not functioning for GE washer dryer
The app was awesome until the new iOS came out, now it doesn’t function properly. I was able to open the app and see thrasher and dryer active state and history, and that it was sending notifications, however the notifications do not come through. After verifying my phone settings and app setting did not change with any of the updates, I force updated my app. When that didn’t work, I tried deleting and reinstalling my washer and dryer. Still no cycle notifications. Then I deleted the app and reinstalled it, and I cannot log back in, it says the password is incorrect. So I attempted to reset the password via the forgotten password link, and that seemed successful, but when I try to log back in I get a message that says “invalid credentials”. The Wi-Fi cycle notifications may seem like a minor thing, but for me, a forgetful person with a lot going on, they are a lifesaver. Yesterday I completely forgot a load of towels in the washer, and had to rewash them today because they sat overnight and half the morning and already didn’t smell fresh again. It’s a total bummer that this isn’t working and hasn’t been for a little over a week now. I don’t have an issue with any of my other apps, so I’m pretty sure it’s the app and not my phone.
Description
SmartHQ lets you manage and control a variety of smart Appliances from GE Appliances, GE Profile, Café, Monogram, Fisher & Paykel, and Haier to give you total control of your headquarters, your home. Replaces Café Appliances app, Monogram app, GE Laundry app, and GE Comfort app.. KEY FEATURES • REMOTE CONTROL – remotely monitor and control your SmartHQ enabled Appliances so you can do things like turn your oven on when you are heading home • VOICE INTEGRATION – Select SmartHQ enabled Appliances work with both Amazon Alexa and Google Assistant -- now you can multi-task with ease! • NOTIFICATIONS – Receive helpful alerts from your smart appliance that tell you when your oven is finished pre-heating or if you left the refrigerator door open and many others • SERVICE ALERTS – Get notified if your appliance needs attention • SOFTWARE UPDATES - Keep your smart appliance up-to-date and access new features for your smart appliance as soon as they become available COMPATIBILITY REQUIREMENTS: Requires a compatible SmartHQ enabled Refrigerator, Dishwasher, Wall Oven/Range, Washer, Dryer, Window Air Conditioner, Portable Air Conditioners, Duct-free System, Whole Home Water Filter System, Water Softener, and Water Heater, or with a U+ Connect module.
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