AlarmNet 360
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User Reviews for AlarmNet 360
Garbage. Absolutely garbage.
This app would be nice IF it worked the way it was supposed to. -You can’t send reset password commands for Total Connect or change the master user email/SMS.-I have to constantly uninstall this app because it will “glitch out” and not even let me access the log in screen. Which is the whole reason this app gets a 1 star for me.-when trying to make certain changes, it’ll error out and send me back to the find account screen.There are way too issues. Please please PLEASE fix this. For an app that we use everyday, this makes us waste a lot of time.
Needs updating-App only works once then reinstall is needed
You can use the app once then to use it again you have to uninstall and reinstall.
None productive
We use the web page but it doesn’t work well on mobile devices. Downloaded the app and it stated it is based on the website but doesn’t pull previous accounts. Very disappointed.
Please fix bugs
They don’t tell you that if you use the alarm panel communication programming button to “Send Data” -as opposed to using the button on this app to send data from the app only- then you won’t be able to see your account in the app’s list, or find it by searching by City/CSID/ACCOUNT (unless you use the web portal on a computer.) So, make sure you only send data from the app only, not from the panel. I don’t know why it is a big secret, but it took months of being on hold with Tech Support until someone finally let me know that lil nugget of info. Also, on my iPhone, I am finding that often I cannot get to the login screen. It just stays blank. Sometimes quitting other apps is the remedy, but not always. Very frustrating when trying to program from the field using my phone. (Isn’t that the point of this app???)Please fix this! It makes me so aggrivated that I may want to start selling 2GIG products instead! ****Also, make tc WOC HD video cameras available to view in lyric screen!!!!! My customers keep asking why the video button is there if the cameras don’t work with it. Duhhhhhhhh?
Terrible app
Won’t allow you to look up accounts says they don’t exist but do on the web and then to setup an account it won’t let you select type of device your using except lynx
Great job
Thank you for the app. Just to let you know sensor status shows as a small strip at the top of the screen. Otherwise, I haven’t a problem with it. Great tool.
Specific
Works for only some panels like the lyric and some lynx with the higher revisions. Needs more updates but I think they are just going to make this work with panels going forward from now on.
Junk
The app works one time after downloading it. After that I have to delete and reload the app back onto my phone. I click login and get nothing but a blank white screen. I’d give it no stars but this crap makes me give it atleast one smh.
Garbage
It does not let you look up existing accounts and has been that way since its release. I type in MAC addresses or CS-City-Account numbers of existing accounts and it says there’s nothing there, while they’re existing and available on the web portal. Have been checking back for months for updates, none have been made. The most useless business app I own
Needs Work
Recommend search by name. You have to know the AlarmNet account number by heart to look anything up.Recommend larger letters. Not everyone is 25 yrs old.Recommend Touch or Face recognition to open. It’s a pain to sign in plus it’s insecure to keep it signed in.Thank you.
Description
The Resideo AlarmNet360 Mobile App provides activation, installation and support for Resideo Security Panels and Security Communicators* The Resideo AlarmNet360 App will allow you to create accounts, activate communicators, configure security panels, attach sensors, attach keypads, setup Z-Wave Devices and configure TC2 devices like cameras and doorbells. Try the ProSeries Wizard for a quick and easy setup process. The AlarmNet360 Wizard supports Pro A7 Plus and Pro A7 security panels and sensors. *The following Panels/Communicators may be activated/programmed on the AlarmNet360 Mobile app. • Resideo ProSeries Panels o Pro A7 Plus o Pro A7 • Lyric Panels o LCP500 o Gateway (via separate link available on login screen) • Vista Panels with a LTEM-PA/PIA and LTEM-PV/PIV Communicator attached o Vista 21 o Vista 15P/Sia o Vista 20P/Sia o Vista 10P/Sia o Vista 21ip If your communicator or panel is not listed here, please visit our main website @www.alarmnet360.com to onboard your device.
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