Trane® Home
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User Reviews for Trane® Home
Expensive thermostat - Nexia app doesn’t live up to it
First, for specific complaints, contact the developer. I think that’s the only way to get the app working up to the level of what you paid for your “smart device”.As some others have mentioned, this is not nearly as functional as the app for a Nest or EcoBee. Those dedicated apps are focused on a single product, whereas the Nexia app is scattershot across a diverse line of products. The only commonality between the products is the technology employed to allow it to communicate. Therefore the app lacks focus and control for an advanced item, such as a Trane thermostat.On the positive side, it does the very basics - change temperature, set schedules, etc. But for what we paid for the thermostat (or insert your Z-Wave device here), I would expect the app to closely match the presentation and functionality of the thermostat. Go to your Account on Nexia’s website, and you will see a nice colorful display that resembles what you see on the thermostat. It doesn’t fully replicate to actual unit, but it comes closer than the app, and is easier on the eyes.The unit is “smart”. There are tons of information available on the unit that can be accessed online - why is it not available for the user/owner? And why does the display have to be so Spartan?Ask the developers.
The hardest way to program a thermostat I’ve ever see
Having bought 3 new a/c units, we switched to thermostats that work with this app. Unfortunately, we switched from our Nest thermostats which were amazing. It is so difficult to program this thermostat, I can’t even say. It was far easier when I had just a digital thermostat with no app at all!!! And it would be awesome if I could copy one program to another thermostat. But no. Why can’t I change the time when I open up a particular time period? Nope. Only the temp or, bizarrely, the name of the period. I tried, my husband tried, and our teen tried. I ended up paying her $50 to sit with it for a LONG time and try to make it work. I give it 2 stars only because it’s easy to change the current temp from my phone. In my opinion, that’s all the app has going doe it.
Nexia app works great!
Our new house came with a Trane XR724 smart thermostat already installed. Scrolling thru the menus showed it had WiFi capability. Cool I thought! I was at first disappointed to find out it only works with a Nexia hub or app, which I had never heard of before. So I installed the app on my iPhone and created an account. Then it came time to get the app and the thermostat to talk to each other. The good news it’s the app takes you step by step thru the process. For security reasons I recommend configuring your router to have a guest WiFi separate (lan access blocked) from your main WiFi and tell the thermostat (via the app) to use the guest WiFi. Once everything is configured, the app talks to the “cloud” and then the “cloud” talks to the thermostat and the thermostat reports back what it’s doing. The thermostat can be fully controlled from anywhere there is an internet connection.However, I have not been able to get Alexa to work with the Nexia app. The Alexa skill for Nexia is enabled but Alexa says it can’t find the thermostat.
Nice control But could be better
What’s great: Having internet control from your phone while away from home plus the ability to view run history so you can tell if utility power is out, or your system is down. It does also operate as a hub to run other compatible things such as a camera. What’s not: The Nexia thermostat touchscreen is terrible. Most of the time it does not work and you can only make changes using a mobile device or computer. Their is no way to do a temporary hold for a set time such as when you have a party with lots of people the way Honeywell units work. You can only set it on permanent hold and then you must remember to change it back. It takes forever to reboot the thermostat. The hub operation has very limited functionality.Summary: Delete the hub. I would much rather have better HVAC operating options, since anyone wanting a hub would purchase a more sophisticated model such as Samsung’s SmartThings to run household equipment. The thermostat application is poor system design with mediocre capability. I will probably change it out to Honeywell.
As a thermostat control, it’s a train wreck
Update after a year and a rebrand to Trane Home: no change. I spent a fortune on an HVAC system I can barely control (I’m a nerd, I *like* complicated systems, this is just stupid), that frequently says one thing on the app but something different on the wall units, is remarkably slow to accept and act on input, and displays almost zero actionable usage history. I’m only using this as a thermostat control, so that’s the extent of this review. In short: it’s a train wreck. Run away. Longer: the interface is ugly. It might update after a while...or it might not. The scheduling conventions were clearly designed by an engineer with little to no UI experience. Did you want data to help you see what effect your changes make on system usage? Ha! No data for you! The most granular it gets is daily - in other words, it’s useless. Seriously, if I had known how bad this was I wouldn’t have spent a fortune on a Trane HVAC system.
The app works, surveys are beyond annoying
The app works ok. There are some bugs, sometimes it gets out of sync and reports temperatures which are inaccurate but that is rate enough to not be a major problem.The only significant complaint I have about the app is the constant annoying surveys. They need to make a survey area within the app which doesn’t prevent use of the app, instead when you open the app a survey pops up and prevents use of the app until the survey is closed. I deducted TWO stars for this.If the surveys were a once a year thing then I probably wouldn’t even complain but they aren’t, it seems like they have been doing surveys once a month or once every couple of months and I’m sick and tired of them. I’m to the point that I want to replace the app.
Stopped working/working again
App out of the blue stopped working. It worked very well for about two years and now all of a sudden it doesn’t work. It shows stuck on 71 fan running. It seems to have stopped communicating fortunately. I tried logging out and logging back in. I deleted the app and reinstalled it. I shut off my phone turned it back on nothing seems to have worked. So sad. ****change of view. After about 3 days of the app being ???stuck??? It is functioning again. It is working with my system. What happen, don’t know, I just know it is working again. I just hope if it malfunctions again it doesn’t have control of the thermostat.
Temp buttons
I think we should have the thermostat temperature buttons that are super easy to see and press. The little arrows are just not pleasing to the eye and don’t jump out as “this is how to adjust me” I remember in the past this being easier. As an HVAC dealer I have to say that I love what we can do with this system. I mean how many others can allow the homeowner to give the dealer/technician ability to check everything about the thermostat remotely? Not only can you allow us to control your thermostat temporarily, but we can always check system run stats and make sure your system is working correctly! That alone is very valuable to the homeowner! Maybe the app needs very minor changes but this system is so much more than an app. Must have for everyone.
Cameras on Trane Home App with iOS still not working!
Ever since your last two updates on your Trane Home App the live camera video still does not work correctly. First it did not show up at all, for over 3 months, now it only shows a still image. I have the newer high definition cameras and was told by Trane to turn them to the lowest setting, which has horrible playback. When I called they said it was an iOS problem with their app. During the last Apple update only still images showed up but no live video. I have been a Nexia customer for over 10 years and if issues ever came up, they fixed them fast. All I ask is “Please” fix this issue once and for all, I pay for this service and after “5 Months” the camera still do not work properly. Btw, the reason for the one star is because you are ignoring this problem, and for a long time.
5 stars but do have a strong recommendation for the app developer
Suggestion for app developer: I do love the majority of the features over my former thermostat with an app, but there is one feature that I already sorely miss. This would be the ability to manually adjust the temperature different from the schedule running but with a system end time versus running at that temp until the next schedule period which could be hours later. An example for you would be doing vigorous housecleaning that causes a person to get hot such as mopping, dusting and vacuuming where I would previously set the temp for cooler for about an hour duration and then it would automatically revert back to the scheduled temperature at the end of that hour. I have to remember to go back and set back to Run Schedule when done or realize I didn’t when I get too cold when the work is done. Thanks for considering this valuable update.
Description
Take care of your home and the people in it from anywhere with Trane® Home (previously Nexia™). Trane Home is home automation made simple because now you stay connected everywhere you go. Run the most important systems in your home - thermostats, locks, lights and cameras - from your iPhone.
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