Resideo - Smart Home

Name: Resideo - Smart Home
Rating: 4.55429 (436213 reviews)

Lifestyle

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Resideo - Smart Home

Lifestyle

4.6

436.2K ratings

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Resideo Technologies, Inc.

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User Reviews for Resideo - Smart Home

App no longer works

I have two T6 Pro thermostats that have bee functioning flawlessly with the Honeywell Lyric app for last two years. Then last week noticed app no longer gave correct status readings ( showed units running when in fact they were off , and current and set temperature values were reversed). Checked for new updates but none available last week. Decided to delete one of the thermostats from app and add it again. Big mistake. I cannot get through the install process. App gets to point to select network name and then nothing. iPhone setting shows it available but no options from there. I have tried deleting the app, backup data, reset thermostat to factory settings, nothing seems to help get the app to add the device. Saw new version yesterday and downloaded it but same issue. Not supposed to be this difficult to work with an app. It is now Friday December 4, 1:30 pm central standard time and have been on hold on phone with customer support for 1 hour and 55 minutes with no indication when they will get to me or if there is even anyone at the office. Not the kind of product behavior and customer support I expected.

AppBluesInCC, Dec 04, 2020

Lazy developer response to my original review

Taking the star rating down to 1 from previously given 2 because of the lazy response from the developer. I got a response saying I was on an older app version. While technically true as the new app version was released literally the morning following the review I wrote, it’s lazy and shrugging off responsibilities to do an actual bug investigation. My apps get updated automatically and the Honeywell app did as well the morning the new version came out. I’ve had this issue SINCE WE INSTALLED HONEYWELL which was 14 months ago. Any decent developer or a QA team would have probably done a better investigation into the logs rather than just check app version. But I guess that’s the kind of quality we can expect from Honeywell looking at some of the other reviews as well. —-———————————————————————-I’m almost inclined to give this a 1 star rating. Every single time, and I mean EVERY SINGLE TIME I change temperature from the app, it does not register. I have to try multiple times and kill/reopen the app a couple of times for the app to send the message to the thermostat to change temp. I have 2 T6 thermostats and it’s the same issue with both. Changing temp directly on the thermostat works perfectly fine so it’s the app failing to communicate properly with the thermostat. Every other thermostat company has figured out how not to make this an issue. Why can’t Honeywell?

BlackIllusion, Jun 04, 2022

Has Promise but Lacks Many Features and Support

I came from a pre-Google Nest and chose Honeywell because of the large variety of thermostats to meet my various needs. The app was clean and simple, but after using it for almost two years, I’ve realized it’s too simple and their support doesn’t care. The app lately has gotten very slow. It takes a minute or two for the app to display the current temperatures or settings of my thermostats. Nest let you set a schedule but override that with geolocation. Nest also ran the fan for a forced-air system for several minutes after the burners or compressor turned off to push that bonus heat or cooling around, saving additional money. Honeywell has neither feature. When I’ve asked about why I can’t have both geolocation and a schedule for my thermostats, I’m told “you currently can only have one or the other” with no explanation why or timeframe for it to get added. In fact, it doesn’t sound like they have any plan at all to implement these features. Honeywell Home is not actually Honeywell anymore, but was spun off to Resideo. Maybe Resideo doesn’t have the resources to properly support the app or the motivation to care, but now I’m stuck with a worse and worse app that hasn’t added features in…ever? and support that doesn’t want to actually listen to its customers.

brianbobcat, Aug 30, 2021

Used to work great

They have updated this app recently, maybe the 2nd to the last update basically messed this app up. Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. It is always showing “no schedule”. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works.

Dalex2012, Mar 01, 2019

Decent, but has bugs.

If it weren’t for the two huge bugs, I’d give it 5 stars for ease of use. Thermostat is the T10. 1). The iOS version that I use on two devices won’t update the weather from my T10 thermostat unless I completely close the app via the app switcher, and reopen it! If I simply swipe away, and revisit the app later in day, which is normal on an iPhone, it still shows the weather from earlier, and doesn’t pull the current weather from the Tstat. 2). It seems to arbitrarily create a daily schedule alongside the group schedule that I set up. I have completely reset the schedule, deleted it, and started from scratch, several times, only to find a few days later that it spawned an additional daily schedule for Monday or another day. Very annoying. I have removed the T10 and replaced it to reboot it each time I reset and deleted the schedule, to make sure I was starting from a clean state. One more issue in the app, the humidification window protection setting feature is totally opposite of the written and online instructions! The app indicates that on its scale of 1-10, 10 is the most protective, ie. It will lower how much humidification the system allows to minimize frost buildup. However, all other instructions, written and online indicate the opposite, that a lower number is more protective. Which is it?

Gunslinger 4u, Oct 29, 2022

This App Falls Short

Shopping for the perfect thermostat for your home leaves a lot of options these days. Smart thermostats have become the standard, but they’re often only as good as their companion apps. We recently installed a completely new heating and cooling system, controlled by a feature-rich Honewell t10 thermostat. The thermostat has several great features which allow us to have total control over our system, but the app’s bugginess makes the whole ecosystem feel clunky and unpolished. While I’m sure the developers meant well, many of the core functions don’t work well in the app, leading to forced restarts just to check in on the temperature of the home while I’m at the office. The app should refresh upon open, displaying the proper temperature inside and out, and the proper settings, as well as confirming whether the geofencing feature is working properly. However, it just doesn’t work. Many times when opening the app, it’ll display information from hours prior, and the only way to get accurate, real-time information is to force close the app then reopen it. A companion app for a feature-rich thermostat should just work better. If you’re reading this and considering adding a smart thermostat to your home, do some research on their companion apps. While Nest isn’t much better, at least the information you’re seeing on your screen is, well, up to date and accurate.

Hippiefromoregon, Jan 26, 2022

Huge Performance Downgrade from TC App

TL;DR: Keep the old app, Total Connect. Too much of a delay; massive headache. iPhone 13 Pro: Compared to the Total Connect app, this is a huge downgrade. Weather takes forever to update on the main page but my biggest gripe with the app is that it is VERY slow to update and respond to thermostat changes. For example, when I open the app, it will be stuck on the last known settings (mode, temp, etc) - even if the settings are outdated (e.g., I changed the temp on the screen since I last used the app or someone else changed them on the app). If I change the settings at that point and then close the app, no changes will be registered (even thought the app temporarily reflects the change). Instead, I have to open the app, click into one of the thermostats, go back to home, minimize the app and continuously navigate back to the app until I see the settings update. At that point I can finally make a change and it's a >50% chance that the change will successfully apply. It's a guessing game if I don't know what the current settings are. Instead, I went back to the TC app which updates immediately and shows the settings in real time. Hopefully, they don't fully retire the TC app. Otherwise, there are plenty of other smart home devices to choose from.

maxmotives, Dec 09, 2021

Resideo has made this app worse

As most people have commented the Honeywell Home as was slow and occasionally had problems. I have over 20 thermostats for my house with radiant heating zones and air handlers, humidifiers and dehumidifiers all using the T10 thermostat. So I really rely in this app. Despite the slow nature in the last 6 months the app was working pretty well aside from taking time to update the current temperature when you opened it up. Now that Resideo has taken over it essentially is non functional. When you open the app it doesn’t show all my thermostats right away. Then some disappear and reappear again. With over 20 thermostats it becomes difficult to review the temperatures etc when the thermostat data doesn’t show up consistently. Then changes I make to the temperature are not registering either. I deleted the app and downloaded the latest version. That didn’t fix the problem at all. Half my thermostats still don’t show up. Amazingly on my other devices that haven’t switched to Resideo yet, the app works as well as it did previously. Resideo. If you don’t fix this problem within the next few weeks you are going to loose a lot of customers.

Robthereview, Jul 23, 2022

This new version is horrible.

I don’t know what to say. Before they “updated“ this application it worked fine. Now I would have to say half the time it won’t even connect. I am at a point where I have to use the thermostat manually. The whole reason I bought this thermostat is because I can have the main unit wired in where it was originally installed an inconvenient location, and then have a remote unit in the room I actually spent time in. This has worked well for quite a while. However it is no longer the case. One of the things I dislike about this app is that there is no access to customer service. There is no email there is no chat there is no phone number how can I resolve problems if I cannot talk to customer service? I am actively looking for another way to interface with this thermostat. It looks like I may be able to do so through Ring, but I have yet to find out. If this application is all there is I’m probably just gonna stop using it completely and go find a different thermostat. This whole experience has changed from one of being very positive to one of being very negative simply because of an update to the application. These people need to get their act together they need to provide customer service access in the app. Even if they do it’s nowhere easily found. so, as for now I’m pretty much done.

rpinpv, Jul 27, 2022

What A MESS

I’ve had a Honeywell thermostat for three years, and until this week I’ve suffered through MULTIPLE issues that arise CONSTANTLY. If you’re looking for a WiFi thermostat stay as far away from Honeywell as possible. Customer service hours are very limited, which when you’re thermostat is out at 3AM, for the third time this month and it’s 18 degreees out, know that there will be no one to help you, period. But also know that you’ll regularly lose the connection between app and thermostat, and you have to set it up again as if it’s a new thermostat, which takes close to 10 minutes, and sometimes it won’t connect without reaching out to customer service and getting help with a hard reset. I can’t tell you all what a mess this thermostat, app, and company customer service is in a reasonable amount of time, but I can say I have another house with a competitor thermostat and in the three years I’ve also had that one I’ve NEVER had one issue! My Honeywell has issues on a monthly basis. BUYER BEWARE!!!!!!! UPDATE: the app will now just not work. I have been using it with continued random issues, but now when the app opens it just gets stuck on the page with the Honeywell opening screen (hallway table and backpack with the name) and won’t do anything, deleting and reinstalling doesn’t help. I’ve literally never come across such a bad performing app and system.

Sillyror, Jan 16, 2021

Description

At Resideo we're on a mission to make our future better for our planet, together. We create products and services that automate homes and buildings to make every day better. We're on a mission to create a world where homes and buildings are good for the planet, where technology works to simplify everyday life.

Where people are happy, healthy and secure. Resideo products help simplify home comfort, security, and awareness by allowing easy control with a single app. Our heritage and experience in and around the home means you can trust each of our products to perform brilliantly and give you a smarter, more comfortable home. Together, we can protect our time, our water, our energy, our air, our homes, our families, and our planet. Together, we help protect what matters most. Learn more about the Resideo and Honeywell Home family of connected products at www.resideo.com and www.honeywellhome.com