myQ Garage & Access Control
View in App StoremyQ Garage & Access Control
4.8
Age Rating
4+
Seller
The Chamberlain Group, Inc.Grow your in-app revenue
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Mobile
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User Reviews for myQ Garage & Access Control
It’s great as an additional remote but...
The MyQ smart system is very helpful because I only have the two keychain remotes that came with Chamberlin’s kit. I had no physical switch outside the garage door to open it and I have no doorway access from inside the house. That meant some unneeded exercise if I forgot to hit the remote inside my house (the other one of course, is in the car). I would have to climb back up two flights to hit the button. So it’s handy as an additional remote by using the MyQ app on my phone. But I found out the hard way that the app sometimes freezes once it leaves your home wifi and before it picks up your cell network. In one case, I was riding in my wife’s car and when we drove away, the app indicated that the garage door was open. However, the app was frozen and I couldn’t close the garage from 3 blocks away (and even the physical remote wouldn’t have worked that far away). We had to circle back(and it turned out the door was open). I got out and hit the button inside the garage. When I got back in the car I looked at the app. It was working again since my phone was picking up my home WiFi. This is something that needs to be addressed in a future software update. The app will be useless if it only operates in the same proximity as a push button remote. I do appreciate that it indicated that the door was open so I could return to close it. But, I shouldn’t have had to do that, right?
Motion alert notification. Camera goes black
Just purchased the GDO 6765T. Installation was simple, as long as you follow directions. Programming was very easy. Camera issues were very bad . Customer service sent me out new camera, with no issues. I receive approximately 40 to 50 false motion alerts on my phone app. When I play back the motion alert the camera flickers to a black screen and then back on, followed by a. Clicking noise. The false alert lasts about 1 to 2 seconds. I spoke to customer service about 15 times numerous case report numbers and still not fixed. They escalated the issue to more knowledgeable tech and still not fixed. Sent them a sample of the video/ false alert and they says it’s odd.. Want to return the system but was a Christmas present and no receipts. I will not buy this products again I payed over 500 dollars for this unit and I’m very upset. No one helps me out therefore I’ll be in contact with supervisor..and that didn’t even happy. If you don’t mind getting 20 motion alerts daily have funI recently received a call back, they stated that when the camera goes from dawn to dusk teh camera switch to night vision and day vision, which is fair. I thought it gets dark and dusk once a day not 30 times a day. I have home cameras and not one camera out of 10 receive a false motion alert. The camera also makes a click noise followed by a black out. Has anyone been having this problem. … no call backs to return emails.
Smart technology without breaking the bank
I have been a user on the MyQ device for over a year and very minimal issues. Like any technology it is important to clear out the cache by simply unplugging the unit for at least one minute and let it cycle through on power up for up to five minutes to aquire signal to your WiFi network. I highly suggest that a mesh network such as Eero is the best way to expand your connection points in any size home to create a reliable signal from your modem to the master router. Lastly; like any smart home devices, the more devices demanding from your connection points the larger the bandwidth or internet plan is needed from your provider. At my home I use Gigablast which provides plenty of speed with plenty of bandwidth to support all my devices connected to my WiFi Eero mesh network. Expand your network, expand or upgrade your internet plan and all your smart home devices should have very little issues. I really enjoy MyQ and the excellent app that makes the whole system work flawlessly. It has reminders and notifications as to when your garage door opens and closes. With your bluetooth on you can control the garage door anywhere and anytime. You can setup temporary users if you have tenants, restrict access to users and monitor your garage door with additional garage camera that Chamberlain has available as an addition to their store. 5 stars all the way!
Works well - usually
Had this app and opener for 5+years. I have great WiFi mesh signal at my opener and hub. WiFi signal in the driveway is excellent. I still find the app sometimes unreliable, spinning ineffectually and hung at either the login or device page, even with good phone WiFi connection, sometimes but not always cleared by app kill/restart. Seems possibly related to closing the app during door operation? Sometimes one phone won’t work, but another will. After a recent power outage, door showed Unknown status on device page, and it could not be cleared in app even by restart. Hitting the wall button reset everything, but this is not always convenient or possible. App has gotten better over time, but still flaky - so far always cleared by operating the door with another means, but annoying. I would definitely recommend against relying on it as sole means of entry. Wish it had more capability, e.g. remote control of keypad codes, lockout/disable, “away” functions, but since the controller hardware appears relatively primitive, probably not possible. This space is ripe for disruption by someone making a truly smart door controller system.
when it works, it's good - just don't ever change anything with it afterword - EVER!
Had to replace the garage door opener last year. Bought a Liftmaster with this wifi control through MyQ. It set up easy and worked well. Then, had to change our router. The support was awful, finally figured out on my own how to change it the new router. They've updated (changed) the app since then. I again had to change routers (ISP issues) and now the stupid thing won't connect to the new router. The developer changed the app to make it easier (apparently) to change the wifi settings, and it goes through the motions but still fails to register with their server. It does connect to the router, but just gets stuck after that. It is NOT a firewall issue - while trying to set this up I have defaulted the router to factory settings, and ensured it is completely open, nothing blocked, and no password or VPN. (It is a plain-jane Belkin.)This product is just garbage.Update: the very latest app update from yesterday worked. I hope I don't have to change routers again...Update2: So much for that - one day later (a little less actually) it has now not been able to connect to MyQ's server. The garagedoor opener's LED is flashing green, which means that it is connected to the router, but is still trying to connect to their server. It worked for a while, but then stopped. Fail.
Alert when garage door left open
This would be an EASY 5 star review *IF* there were an alert function when the garage door is left open. If someone forgets to close the garage door when leaving, the only way to know is to have notifications set for every time the garage door is both opened *and* closed, and to check every time the door is opened to confirm it’s closed, and if the door doesn’t alert closed after it was opened then you know it wasn’t closed. This is a design flaw in my opinion. There should be an option to set an alert to receive a notification after the door has been open for a specific amount of time. I’m dinging the app review down to 3 stars because I think this is a pretty big flaw. I will change my review to 5 stars if the alert issue is corrected. Other than the lack of notification when the garage door is left open, the app is easy to use, installation was a breeze (after realizing the “learn” setting on my Liftmaster required a double tap of the learn button), and I even added a second door sensor so both my bays are covered. Functionality and performance are excellent. Overall I highly recommend this product/app.
After a couple of months this still works flawlessly.
I read all of the negative reviews on this MyQ wifi sensor and garage door opener. I set up a mesh network to assure excellent connectivity. I set up a motion sensor activated camera in my garage to verify proper operation. I installed the sensor top center of my garage door. I installed the wifi sensor/operator within the required range of my garage door opener and followed the set up requirements step by step. I do not use this with a whole house network as that takes another step and monthly payments for some company to make my phone have one less app (lame). Since install I have had zero issues. We have lost power and had several brown outs during a couple of tropical storms with no issue. My son is 10 and the last to leave in the morning, so I had to set something up to assure that my garage door was closed after the little dude rolled out to school. It turns out that he always remembers to close the garage door, but my 14 year old daughter....not so much. Buy this thing and remember, without suitable wifi and correct instillation, it is your fault that this doesn’t work.
CKB
Had some difficulty getting opener to connect to wi fi. After several attempts still no luck. Gave up frustrated and decided it wasn’t worth the effort. Months later I decided to try to connect again and still no luck. Now I have decided I’m going to figure this out one way or another. Folks, I’m not tech savvy if you haven’t already figured that out and I normally don’t accept defeat and call customer support. This time would be no different. I read all the directions instead and discovered I needed a wi fi extender because of the distance from my router to the opener. Purchased the wi fi extender for about $30 and installed it between my router and opener and followed instructions from there and was able to connect up and it works exactly as advertised. My garage is detached from my house so I it is very convenient at times to go to my phone which is always on me to open or close door instead of manually going over to push control button or carrying around a separate remote. It works well and is convenient. Also the backup battery helped when we lost power a while back. I highly recommend this product for residential use.
You must start over if you change your password - app needs better instructions
My initial installation worked just fine so I know I have everything set up correctly. However, after I changed my wifi password and tried to update my app to the new password, it would never connect. I expected the app to find my wifi signals because I have 4 strong signals. In fact, there are dozens of wifi signals in my neighborhood, and none of them were visible in this application, except the My Q wifi signal, during the connect phase of the installation process. 19 Feb 20 update: I have discovered that whenever you change your wifi password, you must use the Black Adjustment Button on the motor housing to erase your wifi network and start over as if it is a brand new installation. In other words, once you connect to a wifi network for the first time, you will never see any other wifi networks in the app. The application should include a note with this key piece of information for people who routinely change their wifi passwords for security reasons. It probably also applies if they upgrade their routers. The instruction manual should also be updated to inform customers that you must erase your wifi network from the garage door opener and start over if you change your password or router. I thought you could just enter ‘learn’ mode, re-select your wifi network and update the password. You can’t.
Does what it's supposed to. App could use some feature enhancements
App does what it's designed to do. Opens and closes doors and provides a visual status when the app is open. Nothing more useful than that. Currently you can send an alert based on time only. ... (I.e. if door is opened or closed for x time send an alert). There is no way to send an alert based on a condition... (when the door is open send an alert every hour...IMO it would be significantly more useful). If you want to be notified every hour the door is open, you need to create one rule for every hour, for each door. (No way to copy rules from one door to another). If you want to be notified every hour the door is opened for the next 8 hours you'll need 8 rules for each door, and have to manually create all 24 rules, One at a time. There is also guest access that allows you to provide a limited number of guest users access to the app. Currently, there is no way to receive an alert if one of the guests opens or closes a door. I don't need an alert every time I open a door, but it would be nice if I were notified that someone with guest access opened the door. Even the history does not indicate how (or who) opened the door. It just indicates "opened."
Description
The myQ smart access app allows you to easily open, close or check the status of your garage door, commercial door, gate or myQ home lighting from anywhere using your mobile device. The myQ app supports myQ-enabled products from Chamberlain, LiftMaster. Additional Features: • Set up smart access alerts that notify you when there’s garage door activity • Set schedules to close your garage doors or gates or to have your lights turn on/off • Grant access with myQ Guests For myQ smartphone control you need one of the following products: • A Wi-Fi garage door opener enabled with myQ technology • A myQ smart home accessory to upgrade a non-Wi-Fi garage door opener Find more smart access products compatible with myQ: • Yale | LiftMaster Smart Locks • LiftMaster Smart Garage Camera™ • Amazon Key for Garage To upgrade your existing garage opener with smartphone control, visit www.myQ.com for smart technology accessory options.
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