Aladdin Connect
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User Reviews for Aladdin Connect
Needs improvements, not reliable
I am really stressed with this app. My home is entirely automated, I changed my old motors to this new one thinking they would be better but they are not, the wifi and app technology is horrible. The app is Impossible to use and it does not work all the time, it is REALLY slow to open and close the doors (almost 45 seconds to take the action) their server has issues all the time which makes their app insanely slow always loading, since I installed it and created a login I keep seeing a pop message: “cluster_max_load” (badly develop app/back end service) and that the service cannot connect at this time. How can I trust it to open my doors??! So disappointed. I tested through 4g, and all my different wifi networks. Terrible experience so far, not working. it connects but shows unknown status most of the times. After hours, finally works for some time and the garage door finally communicates, most of the time their server is not responding, which makes me affraid about their infrastructure.
App not working properly since last update
Since the last update 2 weeks ago the app has been malfunctioning. I have verified that my wifi is working properly. I have tested multiple devices and internet speed apps to ensure I have a proper connection. The Aladdin genie unit is showing a green light in the top right corner which indicates it is connected.Initially it will show the app is working and the current status of the garage door as showing closed or open. When you try to open or close the garage, it changes to a wifi icon that is grayed out with a line through it and showing offline. I just checked and my genie is showing a green light that indicates the unit is connected to my wifi. I am on my wifi as I write this review. Please remedy the issue as you don’t want anyone to get locked out of their house due to the fact that they may an extra lock on their front door.Thank you!
The operation works great
This has really helped out with my lifestyle. From opening remotely to helping to know if the door is open or closed. One helpful thing I would prefer is for the app to use much bigger font. If the font was bigger I would’ve given it a five star rating. When I gave my wife and son access to the app it was real easy they didn’t have to set up the app like I did. So basically you set it up once and then you can just give users access and also turn their access off. You know what’s really cool is that you can see which user opened the garage door and when. This is a been a huge improvement and really satisfied some garage door needs and reassurances of safety and security.
The worst app I’ve ever seen
Just bought new Genie looking forward to using this app. Connected backwards, app command to close door when door was already closed and visa versa, when open command to open, tech support had me up on a ladder taking cover off to pull wires to reset…seriously? But I did it, helped until next morning, checked the app, shows offline, and will not reconnect, I have a mesh network and 5G they said app needs 2.4? Get real… what a disaster and a disappointment in Genie, waiting to see how this will shake out in the end. I’ll updateUpdate - the next morning the app was offline, pretty much wrote this off, deleted the app, well called tech support this am reinstalled app, changed password too, and somehow it connected to my mesh network and seems to be functioning properly, tech Kayla was very friendly and supportive, ran a couple checks seems to be ok now, time will tell, still shouldn’t be this difficult.
Good App That Hasn’t Seen It’s Full Potential Yet
This app, along with the Connect system is a fantastic way to make your garage door smart without having shell out for monthly fees just to use your own door. The app is clean and well made, and the only real complaint I have is that it does not support Siri, Shortcuts, or Widgets. Drivers should be able to say “Hey Siri, open my garage door” instead of having to pull out their phones while driving and navigating to the app. Or at the very least allow for a Watch app so I can do it on my wrist. It’s literally the one thing that would make this app complete and bring it to a full five stars for me. I’m very eager for the day when Genie finally adds this functionality to the app.
Don’t waste your money on Aladdin
Recently I purchased a new genie garage door opener with the Aladdin option. Since day one it has not functioned properly. After our garage door has been opened we can not close it with our keypad, fobs or our home connect in our vehicles. We can how ever close it with the Aladdin app on our phone. I have also noticed that if the lights on the garage door opener have timed out and turned off then we can close the door with our fobs, keypad and home connect. I have tried calling support multiple times and still have not spoke to anyone. They tell you they will call you when next operator is available but you better have your phone ready. When they called It rings once and they are gone. I have since disconnected opener from WiFi and deleted app. Door works fine now. It’s a good idea but definitely needs improvement.
Backend system is very unreliable
Twice in the past month (that I know of) their backend system was down. Not a WiFi issue. I can’t even logout if the app because their entire system is down. Can’t rely on this as a way to get in and out of your house. I’ve been a loyal customer of Aladdin for 30yrs and this is the first Major issue I’ve had with them. Was a great company, but has no idea how to run the IT infrastructure for a smart home device. Yes, I work in an IT Infrastructure dept for a Fortune 100 Co. This would not fly where I work!Update from developer: system is back up. Can we get an explanation as to what happened and what is being implemented to mitigate this from happening again please? “Sorry officer, I’m going the speed limit now” doesn’t quite cut it. We pay $$ for your product, we deserve to know what happened.
Be careful if you have multiple locations
You can’t segregate the locations. I’ve accidentally opened my son’s door several times until he locked me out. Now I went with Aladdin again and it keeps happening. Sometimes when I just put it in my pocket the open button in the wrong location accidentally gets pressed. I wish Aladdin would allow us to set up separate locations. I’ve set up to alert me when this happens, but the app fails to do that. I wish I had gone with another company.Still no solution with multiple locations. Why can’t Aladdin do something simple like add an optional pin to prevent accidental openings. Something needs to be done because it is a security risk. I don’t know why it opens because I close the app after using. Could it be a bug in the software??? Will I have to scrap one of my openers? I wish genie could give me an answer.
Garage door & app are excellent!
Wow! I’m so impressed by how easy it was to install the Genie 3155D smart garage opener. The seamless customer journey between the hardware install to the application setup and usage is top tier product strategy, design, and development. You can tell the Genie product teams are collaborating very well by how easy a DIY install of two garage door openers and mobile connection setup using the app all happened within 3 hours this afternoon. I’m not a pro, but the process was smooth, everything worked, and I found value in every feature of the hardware and the mobile application. Keep up the great work Genie product teams! You guys are killing it. I don’t work for Genie BTW :)
When it works, I love it, but….
I use Aladdin Connect to control 3 new Genie openers. When this app works, I like it very much and it can be very useful. However, in the week or so that I’ve been using it, various repeating app errors cause me to question its reliability. I have a reliable wifi mesh system with a wifi AP in my garage about 15 feet away. This AP has a strong connection back to the rest of the mesh. All the door sensors have line-of-sight to the Aladdin DCM. Approximately 75% of the time the app works as advertised. But for the other 25% of the time, 3 app errors tend to reoccur. The most prevalent error is cluster_max_load, next is a generic “something went wrong” dialog and finally occasionally all my doors temporarily disappear from the app. The app does not work at all when any of these 3 errors occur. Even when the app is functional, it often continues to show that a door is still in the process of completing a request 3-5 minutes after successfully opening or closing a door. As things currently stand, I’m not confident that this app will work when I really need it.Update: now all my door activity history is missing along with all my configuration (rules and additional users, etc.) Emailed support 24 hours ago and am awaiting their reply. Changed rating down to 2 stars.
Description
Aladdin Connect® allows you to monitor and control your garage door from anywhere. The Aladdin Connect® app works with any Genie Wi-Fi-enabled garage door opener or retrofit kit and can be set up in minutes. The app controls up to 20 garage door openers or retrofit kits and allows you to do the following: • Open or close the door from your smartphone • Check whether the door is open or closed from anywhere, using your smartphone • Get notified if your door is opened or closed and customize notifications • Add up to 20 family or guest users and get notified when they operate the door • Set up rules to automatically notify you or close the garage if the garage door is open at night or open for a long time. • Connect to leading smart home and voice platforms For more information, visit http://www.geniecompany.com/aladdinconnect/
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